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          Business Profile

          Property Management

          NRB Property Management LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Property Management.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/02/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            We had mold in our instead of moving ** they broke our lease I spoke with ************************* and she said that once I turned in my key I will get my deposit back

          • Initial Complaint

            06/07/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            6/1/2023 house hadn't been touched cleaned landscaping as promised to original p7ctures on website we are still waiting on another house it's been 7 days no process we are to move in the 9th no communication on up dates ask how we are doing lack of empathy they are at fault and breached agreement and I don't feel a priority to get these done my mother has been going through emotional distress having not a house for her and my dad with their two small Frenchies is very concerning you do not travel all this way from ******* to be homeless because of their mistake we follow through with the screening process the applications it was approved and set a date to move in on the 1st disagreement was breached and contract after meeting with them in the office we still needed to find a home there wasn't much to look at resettled on a home farther out in a place where we didn't want to go and price that we didn't want to pay from $22 50 and now ****************************************************************************************************************************** a lease agreement for a year I'm asking for my full refund back plus the 3 days of U-Haul any other expenses because of their mistake I I'm in the process of getting legal counsel for this issue

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            NRB IS TRYING TO GET ME TO PAY $669.89 FOR MOVEOUT FEES THAT DO NOT APPLY. THEY DID NOT PROVIDE ESSENTIAL HUMAN NEEDS AND DID NOT PROVIDE THE **** MINIMUM A PM SHOULD BE DOING. THE FOLLOWING IS A REBUTTAL I SENT TO THE ***** I HAVE REBUTTALED 2X SINCE MOVING OUT APRIL 2022, AND HAVE NOT HAD IT ADDRESSED ONCE. IT IS MY RIGHT TO REBUTTAL AND THEY WILL NOT ADDRESS THE REBUTTAL IN ANY MAGNITUDE. PLEASE SEE THE ATTACHED EMAIL FOR MORE INFORMATION:

            Business response

            10/18/2022

            I am sorry that you feel this way about your move out charges. I will be happy to touch base with our staff about every detail. They are quite thorough in their processes, but I am happy to take a further look into this for you. I am going in for surgery tomorrow, so it is going to take me a bit of time. Thank you so much, and I hope this finds you well. 

            ***********************
            Property Manager

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15413 1st Avenue Ct S Ste G6

          Tacoma, WA 98444-4606

          Visit Website
          (253) 537-6500

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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