ComplaintsforApex Motors Inc

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2012 Audi A3 from them in February. When I test drove it everything was fine. There was no check engine light on or anything so I made the purchase. I got dropped off the next day to pick it up, drove two blocks away to the freeway and right when I got onto the freeway the car began to misfire and the check engine light comes on. I went back and explained the situation the guy told me to come back the next day and to talk to the salesman who sold me the car. Came back and was told they would not refund or help in anyway because I bought it as is. Now it won't start period and not sure what I'm supposed to do.

  Business response

  05/13/2024

  Thank you for bringing your concerns to our attention regarding your recent purchase of the 2012 Audi A3 from our dealership.

   We understand your frustration and regret any inconvenience this situation has caused. As clearly stated during the purchase process, the vehicle was sold "AS IS," meaning without warranty, and any issues post-sale are the responsibility of the buyer. Upon your return to the dealership, our team was prepared to assist within the confines of our policy. However, the aggressive tone of the conversation made it challenging for us to address your concerns fully. While we empathize with your situation, unfortunately, given the circumstances outlined in our sales agreement, we are unable to provide further assistance in this matter. We apologize for any disappointment and inconvenience this situation has caused. If you have any further questions, please feel free to refer to the sales agreement provided at the time of purchase.

  Sincerely,

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Transaction date 19AUG23, bought the vehicle on this date and on the drive home, it stalled on me the very same night of the purchase and I could no longer drive it on the highway. I was on the farthest left side of the highway and if it wasnt for my quick actions the car couldve caused a car accident involving me.$7200 loan check was given to the business ****** promised me a working vehicle that I could use for work, it however, broke down on me the day of purchase and I was unable to even drive into work the next day. I want a termination of the contract they had me sign because of a faulty vehicle. I wouldve been fine with it had it been a month of continuous usage of the vehicle and Id accept it as my fault but it broke down on me on day 1.Apex Motors Inc. in ******, ********** did not bother resolving the problem, I had my coworker called Apex Motors Inc and he was able to get through to them the second call. They told him and I that it was business and thats that they do not care to delve in any further, so Ive called them ***** times afterwards regarding the check but theyve immediately sent me to voice message each time. Even on the night of the purchase I was able to call ****** the seller a few times before it broke down on the highway and he never responded since before the incident.

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I found a used vehicle on carfax website that was being sold by Apex Motors Inc. in ******, ** around March 13. The carfax said the car was last serviced on Feb 10 2023 and passed safety inspection. The car appeared to be working fine when I test drove it around the block a couple times. I decided to finance the car so I had to wait for approval and for the bank to send them the money so I could pick up the car. I finally was able to pick it up on March 24. I drive off the lot and soon make it to the freeway. I was heading north towards home in *******, **. I made it maybe 2 miles down the freeway before I started noticing slight jerking and the RPMs jumping and falling. It got progressively worse as I continued driving, barely maintaining the speed limit. I barely made it. By the next day the transmission was dead and the car wouldnt drive. The guy who sold the car, named *********************, said the car is sold AS IS and its my responsibility to fix it. He claimed he drove the car to and from ******* twice with no issues. He sold me an unsafe vehicle claiming it worked just fine. I started reading ****** reviews and a month before I bought it, someone else wrote a comment saying he took the car to a mechanic and they told him the transmission was bad and he warned others about buying this car. So ****** knew the car was unsafe and still sold it without disclosing any of information about the condition. He told me to stop complaining about the problem and to fix it. I bought the car for $11.4k and he told me the car was worth $13k so Im still in the safe zone. I had to pay for the parts and labor which totaled over $6500. Other reviews show that over the last two years, other customers have bought cars from them and shortly after the car showed major problems and apex motors claimed no responsibility so this is a habitual problem.

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