Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls for someone else for well over a year on my mobile phone. All of the telemarketers tell me that they got the number from a product sold by ZoomInfo. I have contacted ZoomInfo using their web based form multiple times to have them correct their data. They have not done anything. I often get multiple calls a day on my cell phone all for someone else... and there appears to be no way to have this corrected.

  Business Response

  Date: 06/24/2025

  Hello,

  Thank you for bringing this to our attention and we're sorry for the inconvenience this has caused. We have removed your phone number from our database. Please note that these changes usually take 24-72 hours to reflect.

  Regards,
  Sarah
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23507963, and find that this resolution is satisfactory to me.  It is unfortunate that it took interaction with BBB to resolve.  I would recommend they update their online processes to allow for fixing invalid data like this more easily.
  
  
  
  Sincerely,
  
  
  
  Kristopher Setnes

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April of 2025 I was contacted by a Zoom Info *** regarding the potential subscription of their product. This was a follow up on an interest conversation which we had with Zoom Info a year prior. During our initial conversation, we expressed to the Zoom Info Sales Agent that we were not interested at that time because he did not present a product that would necessarily work for us at that time based on the industry that we operate in. Further, the product after reviewing just did not provide much support for our industry. We received a follow up contact from the someone this year in April 2025 and we were informed that there were some changes to include the fitness industry and the likes. After discussing the potential of subscribing to Zoom Info, we were presented with the opportunity to subscribe provided the information given was accurate and that we would be able to see some return from the lead generation tools as was presented. We have had Zoom Info for more than a month and we have not even received the promised training that we were supposed to receive. Setup of Zoom Info using ******* videos have been unsuccessful, but one of the most ridiculous claims that industry leads in Fitness exist is a fallacy. The reason why we opted in for Zoom Info was because we were assured that we would be able to convert and generate leads. This has not occurred yet they have made several attempts to collect from us even suspending service for non-payment. Furthermore, the ** team is unresponsive and they do not connect you with management as they have indicated they would. I have yet to receive contact to discuss this matter from an account manager or someone with the authority to resolve this matter.

  Business Response

  Date: 06/26/2025

  Hi Pedro,

   

  Tim from our Customer Advocacy team will be in touch regarding a resolution to your complaints. 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ZoomInfo has stolen the information of my company and falsely attributed to another individual. As a sole-owner company, it is essential that my company information be correct. With no permission from me, they have listed my correct company information but inserted false information concerning number of employees, named non-existent management staff, grossly inflated income, but retained mailing addresses, office location, and other pertinent contact information. In essence, they have stolen a corporate identity.I consider this an unscrupulous business practice.

  Business Response

  Date: 06/24/2025

  Hello,
  
  Thank you for reaching out and we're sorry for any inconvenience this has caused. We have added this information to the removal queue which will be completed within 24-72 hours.
  
  If you have any questions, please let us know.
  
  Regards,
  Sarah
  ZoomInfo Privacy Team
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Zoominfo for the year 2024 and found the service of very little use. We paid what we owed them. At the end of 2024 I talk with our ZoomInfo rep. ******* *****, that we did not intent to renew the contract because we had gotten very little use out of the program. ******* **** me several times in an attempt to sell me but the different scenarios still wouldnt work for us. At no time did ******* indicate the company had place an automatic renewal in for 2025. The program was very expensive and of very little use to our company. In January 2025 we began getting invoices for the use of the service. At first we ignored them because we thought that it was a simple mistake on their part. Now in May of 2025 we find we have been turned over for collection! This company at the very least has deceptive practices. We have not used their service program at all in 2025. If the company were a tech savvy as they claim they would know this and ceasing pursuing collections against us. We dont want the service and we now regret the day we purchase the first one year deal.

  Business Response

  Date: 05/30/2025

  Hi *******,

   

  Thank you for reaching out and letting us know about the Auto-renewal issue. A member of our customer advocacy team is going to be in touch today to get this resolved. 

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with ZoomInfo ($19.800 cost) in June of 2024. We have attempted to use their platform for the last 11 months. The promised features as well as accuracy of information has not been as promised to us by their sales team. I explained to ******* **** our ZoomInfo account manager on our calls in January, February and March of this year that ZoomInfo info platform was not providing the promised ROI and that we would be terminating our service at the end of our current agreement. At no time did he explain that the termination needed to be in writing. However, I did email on 4/1 and on 4/2 with our non renewal notice. Our one year anniversary of the service will be 6/4/2025 (the service first became active to us on 6/6/2024. well within their 60 day notice requirements He and his manager **** ***** are continuing to contact me and insisting they were not notified. I would like this to stop immediately and proof that my contract has been cancelled effective 6/4/2025. ******* **** - ************************************* **** ***** - *********************************** ph. ************

  Business Response

  Date: 05/27/2025

  Hey Mark,

  Thanks for reaching out. A member of our Customer Advocacy team will be in touch today to discuss the renewal and options with the contract. 

   

  Thanks, 

  Customer Answer

  Date: 06/02/2025

  I was contacted by Todd Henry of Zoom Info today 5/27/2025 He is not accepting our non renewal of service.    

  • I clearly notified Michael Lusk verbally since January of our intent to non-renew.  Not once did Michael tell me the notice had to be in writing
  • As per the documentation I sent in with my complaint we notified Zoom info in writing on April 1 as a reply to an email he sent
  • Zoom info is insisting that we needed to notify them on March 31
  • I've attached a copy of the contract that I signed.   It states " Non-renewal notice deadline 60 Days prior to expiration"  the words "in writing" are not mentioned.

   

  Business Response

  Date: 06/16/2025

  Hey Mark,

   

  Tim from our customer advocacy team will be in touch today regarding canceling your account. 

   

  Thanks,

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is selling my personal phone number and publishing it as being related to the business Mount-It!. I have attempted using their online removal / privacy form without success. I sent a formal demand/ cease and desist letter which has not received any response. I demand for my information to be removed from their database immediately. They do not have permission to sell or use my information, and I am on the registered do not contact list. They are in violation of privacy laws, including the California Consumer Privacy Act (CCPA) and the ************ Protection Regulation (GDPR), if applicable.I will be seeking monetary reimbursement for the cost of change and loss of revenue if this escalates to a point that necessitates a phone number change.

  Business Response

  Date: 05/12/2025

  Hello,
  
  Thank you for bringing this to our attention, and we're sorry for the inconvenience this has caused. Your information was previously removed per your request and is no longer available to ZoomInfo customers. If you are seeing additional profiles that pertain to your information, please feel free to reach out with the ZoomInfo URLs, and we will promptly assist with your request.
  
  Regards,
  *****
  ZoomInfo Privacy Team

  Customer Answer

  Date: 05/19/2025

  Please be advised this issue is most definitely not resolved.   The calls are continuing to come to my personal cell phone.

  I responded directly to zoominfo requesting for zoominfo to please take  additional actions (besides merely passively removing me from their public directory) by actively recalling the information they have already distributed and marking me as do not contact in compliance with the California Fair Consumer Act.

  It requires more action and more time to assess the effectiveness of the actions taken.   ************ has illegally obtained and distributed my phone number and it is upon them to actively correct the impact of their illegal actions.

   

  Business Response

  Date: 05/27/2025

  Hello,

  Your contact information was removed from our platform as requested and has been unavailable to our customers since. When we removed your **********************, we also informed all ZoomInfo customers who may have had access to your ********************** of your removal request via our platforms Opt-Out List. Our standard contract terms that govern our license agreements include an obligation for our customers to remove ********************** regarding individuals included in our Opt-Out List from their own systems. If you believe an organization still holds your contact information, please contact them directly.

  Regards,
  *****
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that this was a month to month service. I IMMEDIATELY was contacted by a sales *** and I asked to cancel the service as it IS NOT A MONTH TO MONTH COMMITMENT. I was told the charges would be reversed. I have call logs and the company has call recordings. They have since charged me $600.

  Business Response

  Date: 05/13/2025

  Hi ***,

   

  Thanks for reaching out. A member of our customer advocacy team will be in touch this morning to discuss a contract cancellation and refund with you. 

   

  Thanks, 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23284375
  
  I am rejecting this response because they were still trying to charge my card as of today.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 05/22/2025

  Hi ******, 

   

  Thanks for reaching out. *** on our Customer Advocacy team is going to look into this and reach out this afternoon regarding the billing and refund. 

   

  Thanks, 

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop the harassing phone calls. I have asked to be removed off your list and it has not been done.

  Business Response

  Date: 05/02/2025

  Hello,
  
  Thank you for your inquiry. We have been unable to locate any profiles associated with the information you provided. If you already removed your information via our ************* please disregard the remainder of this message.
  
  Any additional information you could provide would assist us in locating your profile. Helpful information would include a ZoomInfo URL, business email address, or full name and company name. If you received a data collection notice, please feel free to forward the original email you received as it may help us locate your record.
  
  ZoomInfo honors all valid requests for the removal of individual contact profiles when made by the individual. Please let me know if there is anything else we can do to assist you.
  
  Regards,
  *****
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23272250
  
  I am rejecting this response because:
  
  **************************************** or ****************************

  ************

  you guys keep calling me and sometimes in the middle of the night. Please remove me!
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/12/2025

  Hello,
  
  Thank you for following up. We have added your information to the removal queue which will be completed within ***** hours.
  
  Please note that our system automatically sends notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, this process can take around a week to complete.
  
  If you would like to expedite ******'s removal processes, you can submit a request to remove the cached content once it's first been removed from our site. Their submission form can be found here: ****************************************************************
  
  Regards,
  *****
  ZoomInfo Privacy Team
  
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30th, 2024, I signed a contract with ZoomInfo based on the impressive claims made by your sales representative. Unfortunately, it has become evident that these claims were grossly exaggerated. The information provided by your service is outdated and does not meet the needs of my business, rendering the product entirely useless. Despite this, I honored the agreement and paid the full amount of $17,****** March 2025, I was contacted by ***** ***********, a new sales representative, regarding the renewal of my service. I made it clear in an email sent on April 1st, 2025, that we had decided to go in a different direction and would not be renewing our contract. However, today, April 30th, 2025, I was contacted by ******* superior, who informed me that my contract had been renewed due to a 60-day cancellation requirement. I never agreed to an auto-renewal clause and explicitly stated that my initial contract was on a trial basis.I find this practice to be highly unethical and a clear attempt to exploit small businesses through legal threats. If ZoomInfo's product were truly valuable, such coercive tactics would not be necessary.I am formally requesting the immediate cancellation of my contract renewal. I do not wish to continue using ZoomInfo's services, and I will not be paying for another term. Should this issue not be resolved promptly, I will be compelled to take further action, including sharing my experience on various media platforms to warn other potential customers.I trust that you will address this matter with the urgency and seriousness it deserves

  Business Response

  Date: 05/08/2025

  Hi Ismail, 

   

  Thanks for reaching out. A member of our customer advocacy team will be in touch with you today to discuss the cancellation of your contract. 

   

  Thanks, 

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They offered to me that my contract will be canceled as requested at the end of the term in May 30th 2025
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove my name ***** Shalimhaiem from your website and from this page.*********************************************************************

  Business Response

  Date: 04/30/2025

  Hello,
  
  Thank you for reaching out. We have added your information to the removal queue which will be completed within ***** hours.
  
  Please note that our system automatically sends notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, this process can take around a week to complete.
  
  If you would like to expedite ******'s removal processes, you can submit a request to remove the cached content once it's first been removed from our site. Their submission form can be found here: ****************************************************************
  
  Regards,
  *****
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23265181
  
  I am rejecting this response because:
  

  This is the second or third time this has happened. Please remove all the data from your databased and stop doing this again and again. 

  
  Sincerely,
  
  ***** Shalimhaiem