Complaints

This profile includes complaints for Adair Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adair Homes Inc

  4400 NE 77th Ave Ste 100 Vancouver, WA 98662-6829

  
• 

  Adair Homes Inc

  1934 SW Bard Rd Unit A Lincoln City, OR 97367-2232

  
• 

  Adair Homes Inc

  6019 Crater Lake Hwy Central Point, OR 97502-8424

  
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  Adair Homes Inc

  1915 N Steptoe St Ste C Kennewick, WA 99336-7120

  
• 

  Adair Homes Inc

  1601 E Washington Ave Ste 102 Union Gap, WA 98903-1641

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adair Homes built our Home, finished December 2022, the final completion and payment was later in April 2023, we are still living with a back door that never does close properly and jams at times depending on the weather, we complained about this issue in the beginning stages after the framing was done and sliding door was installed, the issue was never resolved after many many attempts through texting and verbal discussions, we even asked for some reimbursement so we can pay someone else to fix it or replace it, there was no offer to settle the issue, they continued to put it off through the warranty period and they ignored us for up 2 years past move in, when we contact them now they claim that it was settled that there was no issue, Videos of door to follow.

  

  Business Response

  Date: 04/18/2025

  We'd like to thank our customer for providing their feedback and are familiar with their concern regarding their sliding glass door. Both our team and the window company have previously concluded that the door is operating normally. However, we will bring the customers concerns to the construction team in the region for final analysis and will provide the customer with final disposition very soon

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23218879
  
  I am rejecting this response because:
  
  it is obvious in this video that the door does not close properly.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 05/16/2025

  In light of our teams recent visit to the customers home to evaluate the customers concerns, we have decided to work with the customer in replacing their sliding glass door. Our teams will contact the customer very soon to go through the next steps."

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been dealing with getting Adair to come out and repair a carpet issue for nearly a year. When we finally got a fix scheduled they sent the carpet people to an address three hours away. We have been waiting 3 months for grout issues to be addressed as well

  

  Business Response

  Date: 10/22/2024

  We appreciate our customer bringing this to our attention. We will work collaboratively with the customer to address their concerns as quickly as possible. 

  

  Business Response

  Date: 10/29/2024

  This update is to indicate that we have all trades scheduled to be at the customer's home to address all issues reported. We appreciate the customer's communication and combined efforts in reaching a meaningful solution. 

   

  Thank you,

   

  ***** J. ******

  Customer Experience Program Manager

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB - We entered into a contract for a new home build with Adair Homes in Nov of 2023. At that time, we paid $3500 to initiate the contract and $1750 to start our building plans. (The $1750 has since been recovered through a credit card dispute). After the contract was signed, we were assigned a project coordinator, ******. ****** proved to be very challenging to work with. She frequently did not return emails, provided inaccurate advice and did not meet the deadlines. In total, we paid over $10,000 in fees to other companies based on the bad advice of ****** and Adair. Their sales tactics were very much "bait and switch." During the sales meetings, we were repeatedly told that they recently built a similar home in our community and they would leverage the knowledge for our home. They promised to provide services that did not exist after signing the contract. After trying to escalate all the challenges internally to Adair without success, we had no further recourse then to try to cancel our home build. Since that time, we have tried to work with ******** to come to an agreement about the poor service, scam tactics and experience with Adair. Little to no work has been done since Nov 2023. We haven't received any home building plans, no permits have been filed with the county. At this time, Adair is requesting to keep the original $3,500 contract fee, plus charging an additional $5,000 cancellation fee. They are threatening to send us to collections if we don't pay immediately, even though the cancellation was due to their service negligence and poor customer service. I kindly request that you help coordinate the full cancellation of this home build, the return of our $3,500 that we have paid, and stop the harassment of trying to collect an additional $5,000 cancellation fee.

  

  Business Response

  Date: 05/24/2024

  We are appreciative the feedback provided by ********************. We intend to evaluate this information with our team, and work collaboratively with the customer toward a resolution. 

  

  Business Response

  Date: 06/14/2024

  As a standard, Adair provides customers multiple opportunities to review documents before signing, along with reminders and confirmation communications throughout their purchasing process.The customer ultimately is an active participant in the process and has every opportunity to decide whether moving forward with the sales process is truly the right decision for them.

   

  According to our records, we can see that our teams have provided a multitude of good-faith gestures, allowances, and means of flexibility and latitude to the customer. ********************** does empathize with the fact that life can unexpectedly change and alter one's direction; however, we do stand firmly in rejecting any notion that our teams have engaged in any means of harassment or unethical behavior in relation to this customer's reported situation. We offer a platform for customers to work collaboratively with us through our processes.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our home built by Adair beginning in 2018 and ending in 2019. Since the home was built, we've had nothing but challenges with our flooring. We contacted our site ************************, several times during the first year regarding our flooring shifting when you walk on them and having gaps in the floor. He came out and nailed down pieces to keep them from sliding when you walked on them. **** explained that it was a floating floor and it should move as the home settles, etc. We had our annual builders review and again brought up the flooring having challenges. Again we were told it was a floating floor and we could expect some movement on the flooring. Then ***** hit and we just lived with the flooring that slid underneath our feet as we walked on it. After COVID, we called out Adair again because the flooring was getting worse and more unsafe. I've nearly slipped several times because the flooring shifts under my feet when I walk on it. Adair sent out the manufacturer who did an inspection and found that the flooring was installed incorrectly by Adair's contractors and thus they will not warranty the flooring. Adair denied our claim stating that we are out of a year warranty window with them. The company that Adair hired is no longer in business and thus we are left with a dangerous sub-par product. I got a second opinion regarding the flooring because I am not able to safely walk about my home without the risk of tripping over the gaps in the flooring. The inspection revealed again that the flooring was not properly installed. To fix the problem, we have to remove all the current flooring and cut around the cabinets that were installed on top of the current floor thus the floating flooring doesn't float. This is going to cost me $15,771 due to all the extra labor to cut out the flooring around the cabinets and remove the bathroom sink since it's installed on top of the flooring as well. Adair should accept responsibility. They hired the contractor.

  

  Business Response

  Date: 01/23/2024

  Adair Homes is thankful for the feedback provided by our customer. We have reviewed the information submitted, will communicate with the customer, and are working diligently to find a resolution.

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  Adair has never contacted me regarding the matter. This matter is not closed.  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/30/2024

  This complaint should not be closed. Adair never contacted me about a resolution to my flooring issue.

  My contact information is listed below.

  Sincerely,

  ***********************

  ****************************************

  *******, ** 97756

  ************

  Customer Answer

  Date: 01/31/2024

  Good afternoon, I did not receive your follow up message today regarding my complaint regarding Adair Homes.

  Yesterday I pointed out to you that I did not wish for my case to be closed as the issue was never resolved.

  What is your next plan of action?

  Sincerely,

  ***********************

  

  Business Response

  Date: 02/17/2024

  Good Afternoon, 
  We thank our customer for the ongoing discussion regarding this complaint. We are reviewing the customer's response to this item with our team, and will continue working with the customer on this matter. 

   

   

  Customer Answer

  Date: 02/18/2024

   
  Complaint: 21180611
  
  I am rejecting this response because: there has not been any further communications about replacing the flooring in my home, instead the business wants to nail moving slates now leaving dangerous gaps in between.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/23/2024

  Good Morning, 

  This is just an informational addition to this matter - Adair Homes has conducted its initial and follow up visits and/or communications to evaluate the concerns and reports of our customer. We are continuing to actively work with our customer in reaching a solution. We are appreciative of their communication and partnership! 

  Customer Answer

  Date: 03/07/2024

  This case has not been resolved to my satisfaction as I am still working with the company to reach a satisfactory resolution.

   I will contact you when case is resolved.

   Thank you

  Customer Answer

  Date: 03/27/2024

  Case is still pending delivery and installation of new flooring.

  

  Business Response

  Date: 04/18/2024

  Adair Homes is actively working with our customer on scheduling and executing corrections for the reported items of concern. 

  Customer Answer

  Date: 04/25/2024

  The repairs are in progress but not completed yet.

  please stop trying to close case before repairs are completed.

  Customer Answer

  Date: 05/08/2024

  Flooring and baseboards are installed. Black fingerprints left on white walls and doors.

  

  Business Response

  Date: 05/09/2024

  We have confirmed the installation and completion of the flooring and want to apologize for any disruption to the household and any additional cleaning that was needed.  Our Team will reach out to see if we need to address any cleaning concerns.

  Customer Answer

  Date: 05/12/2024

  Flooring and baseboards installed & acceptable.

  You can close the case.

  Thank you.

  

  Business Response

  Date: 05/20/2024

  Adair has concluded our work and received the following positive response:  "Just wanted to send a quick email and say thank you. I think there was a slight miss communication on our end as far as the handprints on our doors etc, so I just wanted to send this email.  Thank you guys for the hard work in taking care of our flooring. ***** thank you for prompt action and attention to the situation. ******** thank you for your candor, prompt follow-up and attention for the job as well. And **** did an amazing job getting the work executed and taking care of everything (including the handprints on the doors)."

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Adair Homes to build our house in ******, **. They failed to get the gas line connected from the street to the house and we now have winter coming. They are trying to get the final cleaning done next week and "finish" the house.

  

  Business Response

  Date: 12/19/2023

  Adair Homes is thankful for the feedback provided by our customer. We have reviewed the information provided here, communicated to the customer, and are working diligently to find a resolution. 

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received any communication with Adair regarding our remaining punch list items that we've discussed back in November 2022. We have not received any schedule or updates regarding things that still need addressed with the house that Adair should be responsible for completing the job that we've paid them in full.

  

  Business Response

  Date: 08/15/2023

  Adair has confirmed that the field team has been communicating with the customer and is currently scheduling the items to be addressed.  We encourage the customer to continue to communicate with our team and expect resolution within the next 30 days.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:  We have not heard from Adair since July 20, 2023 where they stated the following, "I have a crew coming out to your place next Monday to handle your door adjustments and touchup paint. I will follow up on the window warranty today, I had assumed after it was created that they had followed up with you. 
  Thank you sir 
  ******".

   

  My response to this email on July 20, 2023 was, "Thanks ******,
  
  
  Nope.  I haven't heard anything from anyone.  I would say if/when you schedule with the subs if you can let me know the dates/estimated timeframe on when they will be here that would be great and will keep us in the loop.  Are the same subs that are coming out Monday, will they also be handling the dips in the subfloor or would that be a framing sub?  We also still need the mirror in the upstairs powder room installed.  
  
  
  Thanks,
  **** "
  
  Then I followed up again with Adair and ****** on July 25, 2023, "On Tue, Jul 25, 2023 at 11:00?AM *************************** <********************> wrote:
  
  Hi ******,
  
  
  We didnt have any crew come out yesterday for the trim work.  We have a guy here to do touch up paint.  Im not sure what he is touching up since we still need trim for the garage and trim set in the kitchen.  For the door in the front room that doesnt shut.  That needs to be reset and not sanded down so it shuts correctly.  We need it down correctly not a work around solution.
  
  Do you have a schedule for the electricians to come out?
  
  Please give us a call.
  
  Thanks,
  ***********************;
  ************"  and no response from Adair.

   

  I followed up another time on August 14, 2023 stating, "On Mon, Aug 14, 2023 at 12:08?PM *************************** <********************> wrote:
  
  Hi ******,
  
  
  Its been a couple weeks since my last email and I haven't heard from you and we still do not have any updates on schedules for when subcrontractors will be coming out.  Still do not have any ideas on the window replacements, electrician looking at replacing the breakers, HVAC coming out and making sure the unit is working properly as our house is not distributing cool/heat throughout the house properly, still do not have the trim folks come out and fix those items.  There was a guy who just showed up and was going to sand the door down, but I told him the door needs to be reset properly as it should have been the first time.  Any trim that needs to be replaced and repainted will need to be done so as it was when it was originally painted.  
  
  We also had 360 excavating show up today without notice, which is fine, but please communicate those things to us and provide us a schedule of when our punch list items will be addressed.  From our understanding talking with **************, they will be starting demo next week.  Why wasn't that shared and communicated with us earlier?  These aren't hard things to do for your customers.  Also, the porch cement on the back patio needs to be relooked at because water is draining back towards the house and not flowing outward as its stated in the build.  So before 360 goes out there next week it would be wise to revisit the patio as well so they are not making 2 trips to correct something that should have been done right the first time around.
  
  Look forward to hearing back from you.
  
  **** & *********************************
  ************"

   

  We need an actual schedule and dates when subs are coming out to do corrections.  We have been asking for a schedule since last year and was told by ******************* and ******************* that we would have a schedule, but that yet has happened.  We've also included customer care on the email threads and haven't heard back from their customer care department.
  
  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/22/2023

  Last Friday August 18,2023 We came home to a subcontractor, ************** LLC doing measurements on our concrete.  Adair never called, emailed or contacted us about any subcontractors coming out or even scheduling them to replace the concrete which was scheduled between Adair and ************** for Monday August 21,2023.  We found out by asking the subcontractor when they were planning on demoing, which they said Monday August 21, 2023.  Again, there have been no formal communication from Adair on scheduling of contractors or when punch list items will be addressed.  
  In addition to ************** doing measurements, I asked them to look at the back patio as water was flowing back toward the house instead of out into the yard.  This could cause more damage to the house in the long run if it isn't addressed.  When the owner, *********************** of ************** asked Adair about repairing the back porch.  Adair only instructed them to replace the front driveway and entry way, which Adair never put down crushed gravel throughout the driveway and entry way and poured 8" of concrete rather than 4".  They did not follow the cities plans of providing crushed gravel for the cement.  
  Id also like to note that a sideboard of the house was damaged at the front entry way/door, while the crew was demoing and would like this replaced by the time the concrete is poured. 
  Link to pictures of concrete demo (Before/After Demo):  **********************************************************************************
  Back on November 11, 2022 our inspection failed as Adair failed to provide clean out box and cap for final inspection.  They did not complete the job and we had to pay out of pocket for the clean out box, cap and riser for the backyard drainage system.  Would like to get reimbursed for an expense weve paid Adair to manage.  Receipt is provided in document link below.
  Link to documents provided:  **********************************************************************************

  

  Business Response

  Date: 08/23/2023

  The Customer has rejected our response; however, we are currently engaged in the agreed repair of customer's concrete and have a specified list of corrections.  Our team is verifying that the list of corrections is complete and any deficiencies will be addressed.  Any future items must be submitted and evaluated as a request for warranty and will evaluated and handled accordingly.

  Customer Answer

  Date: 08/27/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:

  We have not received any response or communication from Adair homes.  As provided in my attachments I have shared emails of ** trying to reach out to Adair and no response to them.  In addition within my emails I have also asked the procedures and guidance to submit any warranty claims and have been asking since last year.  I called Adair's General Contractor, *************************** on August 14, 2023 and he sent me back an auto reply that he'd call me back but has not done so, nor left a voice message or sent any follow-up emails.  We have also asked ***********; and Adairs ************* to provide us direction on submitting Warranty Claims.  ****** submitted the window warranty claim for Jweldon Windows back on Friday, June 30, 2023.  Claim #******** (Screenshot Attached).  
  
  We've been asking for schedules and comunication on when our punch list items are going to get taken care of, which again we have shared with Adair since June of last year (2022).  We have shared them with 3 of Adairs General Contractors they have been rotating through:  ***************************, ***********************, and ***************************, which **** and **** are no longer with Adair.  We've also shared them with ************************* (Regional Construction Manager), who is also no longer there at Adair and which ************************* took over *****'s responsibilities.  
  
  Here are the other following Adair staff that we've reached out to on warranty items, our punch list of remaining items that Adair is still responsible for completing.

   

  ********************* <**********************************>
  ************************* <***********************************>,
  ******************* <**********************************>,
  ************************* <**********************************>
  *********************;******************************* 
  Adairs ************* <*****************************************************************>

   

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/01/2023

  September 1, 2023
  Status as of this week
  Wednesday August 30, 2023 @ 12:56 pm PST
  Received a voice message from ****** at Ameri Cool Heating and Air asking to schedule a time next week to have a vent cover installed.  I called ****** back shortly after and informed her the ceiling vent cover was installed back on August 3, 2023.  I asked where she got this information from and she said Adairs General **********, *************************** called it in.  However, we were not notified by Adair.  In addition, ******, my wife and I walked through the house back in May of 2023 as well as sent him the punchlist of items.  He also took pictures of all the items that needed to be addressed. I did ask Americool to come out and check the rooms as they were not getting proper air flow and mentioned this to ****** as well.
  Friday, September 1, 2023
  I receive a cal from another subcontracts, **** (Electrician)from his cell ************ stating that Adair contacted him about a wire that needs to be resolved above the hood range. Once again, I inform **** that has been resolved back on August 16, 2023 with *********************** the old General Contractor who was working for Adair at the time.  I brought up to **** the same items I brought up to ****** about the breakers tripping for the following (outside pluins, Hood Range, Ice Maker, and Upstairs Bedroom office).  He asked what I had plugged into the outlets, which I told him the ice maker, hood range, vacuum and led holiday lights.  He said the breakers were doing their job and that he cant replace the breakers or touch them, but I, the homeowner can. I was told by ****** that sometime there are bad breakers that gets installed and needs to be replaced. I find this odd that different breakers are trippin and question was the wiring overloaded to a breaker that caused the tripping to happen?  **** said he would come out and test and would get back to me after the Labor Day holiday.  Will wait to hear back from ****, but once again, no communications from Adair about these subcontractors scheduling time to come out and resolve our punch list.
  Friday, September 1, 2023
  I receive a call from the subcontractors (house ******) from their number ************ asking to come by to fix the siding, which I informed him the siding was fixed, so again asked the guy where he is getting this information,which he directed me to Adair called it in to be repaired.  I asked him if he could still come by the house to do a walk through of the siding and he said he would meet me at 1:00 pm PST today, September 1, 2023.  He never showed up, so when I text him asking if he was still coming by he said, No sir, I was told by Adair to hold off. Where I replied asking him to please let me know next time if things change cause weve been waiting.  An update would be courteous (Please see attachment).
  Friday, September 1, 2023
  I finally received a call from Adairs General Contractor, *************************** today and asked him why I am receiving calls for things that have already been resolved and what the update on the windows were.  He asked me, they havent resolved the windows yet?  I said no.  The only thing I have is the warranty claim #********.    He also told me they were only going to fix things within the Home Orientation Form.  I told him that we have never received the Home Orientation Form and if he can forward it to me that would be great. 
  Later that afternoon, I received an email from ************************* asking to schedule some time for him and ****** to walk through the house once AGAIN.  ***** provided us the Home Orientation Form.  However, Adair made their listed their comments without getting our input or adding our punchlist items which we provided them back in May of 2022.  This Home Orientation Form was signed by ************************* on November 23, 2022 and ******************* on December 8, 2022 without sharing with us (See Attachment).

  Customer Answer

  Date: 09/06/2023

  Attaching email to *********************** rejecting his request to walk our house for a 3rd time.  We do not see value in him being here when he's had the punchlist of items that needed to get resolved since September 16, 2022.  We're more than happy to have the General Contractor ****** to schdule time, but he too has had the punch list since April 2023, plus when he did his initial walk through of all the remaining items of our house that needed to be resolved back in April 2023, he took pictures of the all the items that needed to be addressed and contained the blue painters tape, which has not been taking off of the areas throughout the house that needs attention.

  

  Business Response

  Date: 09/07/2023

  Adair Homes has contacted Customer via Email to schedule an evaluation of the home by a Regional Manager.  As of this date, the customer has not allowed ********************** access to the home.  The customer is referring to a punch list that exceeds the list of items agreed to at the time Owner took occupancy which was August, 2022.  Based on the contract terms, the Customer occupied the home with a Certificate of Occupancy and without the agreement of Adair Homes and in such event, the customer accepted the home "as is".  As a show of good faith, Adair, through our designated Regional Manager, would like to perform an evaluation of the items remaining and specifically identify those items that will and will not be addressed.  Adair does not agree to the punch list provided by Customer.

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:

  We received an email on September 1, 2023 from ***** Adairs Regional Manager,requesting to view our property again. This would be the 3rd time ***** has been out to walk through our punch list of items that still have not been addressed.  **** replied back to ***** on the same day,September 1, 2023.  We are in the process of scheduling a time for the inspection with ***** where both owners will be present, due to both owners working jobs. However, we questioned *****'s value behind coming out to walk the property again for the third time, when these issues have gone dormant and to the waste side and do not get a response from him.  These issues should have been addressed back in September 16, 2022, when ***** and **** came over and on November 17, 2022.  It is Adairs responsibility to ensure the work that we paid for is completed per industry standard without any issues and within warranty. 
  
  
  A part of the remaining issues are the windows that were not installed properly and do not close and lock.  Weve asked multiple times for guidance on how to submit warranty claims and still have not received any information from Adair or their ************************ whom weve emailed multiple times with no response (Please see prior emails to the BBB).  ****** also asked me if the windows were not fixed and I told him they were not even after the fact that ****** submitted the warranty claim to the window company (Please see prior emails to the BBB).
  The guest bedroom door on the first floor is not closing properly due to the fact that Adair set the door incorrectly.
  The trim in the garage and kitchen has not been resolved.
  There are some defective cabinets in the kitchen that have not been replaced that ***** mentioned that he would order.  Still no updates or resolution after a year.  These cabinets were defective from the factory/shipping.
  
  In addition, there is an upstairs mirror in the bathroom that never got installed.  All of these items were a part of the punch list that weve provided and still cannot install a simple mirror or other items that were promised to us.
  
  Even back on November 14, 2022
  ***** is requesting access to the punch list,which Ive granted him access to as well as sent the punch list as an attachment.   Adair has requested the punch list from us all the way back starting on August 1, 2022, which I have provided to multiple people there at Adair on multiple occasions. Everyone in this list has walked the house one or more times, which we never get a response, update or even a schedule from Adair.
  ********************* *********************************** (Adairs VP of *********************** & Customer Experience Corporate)
  ************************* <***********************************>,(Adairs Regional Manager)
  
  *************************** *********************************** (Adairs General Contractor)
  *********************** ***********************************  (Adairs General Contractor)
  *************************** ************************************* (Adairs General Contractor)
  ************************* *********************************** (Adairs Regional Manager)
  
  
  In terms of ***** visiting, he would be the 2 Regional Manager who has walked this property and the last time ***** was here he demanded us to sign the Final Home Order Form even when there were unsettled items that Adair was responsible for and that we were fully paid with Adair back in September 16, 2022.  We were not even provided with a formal final walk through with Adair, nor did we receive the Home Order Form until last week, which we did not sign because there were items that were still not addressed by Adair, which we were fully paid up on with the Order Form of the construction build.  With that being said Adair wanted us to sign the final Home Order Form even when we did not have final occupancy from the ****************. We did not get final occupancy from the City until January 17, 2023. As stated in my prior response, Adair walked off on the project after we paid and did not fully adhere to their obligations with the contract itself.  (Please see attachment again) stating from the **************** Inspector that Adair was no longer in the picture and left the homeowners responsible for completing the final inspection, which was a part of the agreement and what we paid for. We also had to come out of pocket (see attachment invoice from H.D. ****** Company), where we were required to have Value Box covers and a catch basin for the yard drains to complete final inspection and to which we were never reimbursed from Adair.  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/08/2023

  Adding additional documents for support

  

  Business Response

  Date: 09/14/2023

  Hello,

  Please see attached response to offer for Arbitration.  Adair has declined your offer based on the terms of the Contract.  At this time, we are requesting this matter be closed.  If you have any questions, please let me know.

  Sincerely,

  ************************

  VP of Contract Administration

  Adair Homes, Inc.
  

  Customer Answer

  Date: 09/14/2023

  Response back to Adair via email

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:

  there are still remaining items that have not been completed by Adair as paid for by the customer and based on warranty.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for engineering plans for the ***** family. Addresses: **** and ***************** ****************************************************************** ******************************* ****************************************************************** We started the process of building a home with your organization in spring of 2021. We were in the engineering phase when we realized even if we finished this process there was no infrastructure in place to build our home. Each of us gave $5000 towards starting our homes. We never had a completed plan given to us. We were informed that no GC or building crews were in place to start our homes. We sent a complaint through your website June 2023 because we do not feel this money should have been kept when you didnt deliver anything to our family. We started over with another builder and moved into our homes 12/22. We have been watching another Adair home on our street that started at the same time as our home began the process with you and they are still not finished building their home. So we were correct to not use your company in this process. Please refund our $5000 each to our family to resolve this issue. **** and ***************** ***** and *********************** Cc: BBB

  

  Business Response

  Date: 07/06/2023

  We appreciate the customer's comments and will be reaching out directly to find a solution to their concerns.  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a meeting with ******* of Adair Homes and was told we were prequalified. We picked out a home and they would assist with this project til the end. Dont worry she said. This was in December 22. In January 23, we picked out our decor and house plans. Keep in mind we had not been contacted by ****** from the financial end of it yet. Then, in February we were asked to put down a $5000 deposit so they could start the architectural designs. I asked ******* about the financial end and she said you were prequalified your good. I asked about getting the deposit back and she said if you cancel you wont get it back but youll be ok. Finally heard from ****** a couple weeks later and my husbands credit wasnt good enough. Then we had to pay off this and that and I exhausted my 401K to pay off stuff. After I did that and waited about a month for the credit scores to change it still wasnt good enough. In the meantime, ******* was sending me these docusigns. I read them and didnt find any discrepancies so we signed them. They came back saying we would either have to choose a less expensive home or put down a big down payment. We were told we could use our **** acres as a down payment in the beginning. Then when I told them we were tapped out and had no money left or available to us they sprung you have to sell your home before we start construction line. I was like absolutely not. I told them in the beginning we were going to sell our current home when we were able to get into the new home. They said they sent us a document that said we had to sell the current home first. I did not have that in all of the documents I had because I saved everything. Come to find out it was a document sent right after we had our first meeting with *******. It must have went to spam. My husband was livid and was going to leave me. I called crying and cancelled knowing we would lose the deposit. Then we were told that there is a cancellation fee of $5000. They saw us coming. Were devastated.

  

  Business Response

  Date: 05/18/2023

  Our Regional Team is working on a solution with the customer.  We are confident that we will be able to resolve the customers concerns in the very near future.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product and service that was promised from the beginning has significantly failed to meet what has been delivered. They are unfamiliar with our counties building codes, have not followed timelines that were promised, and delivered substandard service. We were told by two different people at Adair that any overage of wood that remained bundled would go back to the company and we would be refunded for it. Our overage was removed and money was not reimbursed. We are now being told that is what they do (even though two other employees told us otherwise). So we paid for the wood, but they took it back. We have a picture of what would be about 10k in lumber. We are on our second building supervisor after the first was removed for messing up our project so badly. Neither the new manager nor his higher *** seem to want to make it right either. They constantly charge us for overages while taking no responsibility for their s**** ***.

  

  Business Response

  Date: 02/22/2023

  This message originally read on 2/21/2023
  We appreciate the customer voicing their concerns about lumber that *** have been delivered to the job site and later removed. Builders typically send out a surplus of lumber to ensure the trade has adequate material to complete their scope of work. I can confirm that Adair's policy is to remove any product that has not been used or damaged and returned it to the lumber company. Our contract does not allow for any refund of materials to the customer. We apologize if our staff has stated otherwise.

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19427212
  
  I am rejecting this response because:if we had known that we would have kept the wood. We were told by our supervisor that he tells his clients to keep it. I was charged for the wood, I should be entitled to it. If I hadnt paid for it, this would make sense to take it back. Since I did pay for it, I should be entitled to it. Also this was one of many problems.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I built a house through Adair Homes, and have been extremely unsatisfied with nearly every step of the process. To keep a long story short, and this is a very long story, our house was completed 8 months late. Calling it completed is an overstatement. Our house was move in ready 8 months late, but now 6 months after moving in, of all the items on our long check list that need correcting, only a couple have been addressed. We have been living with half of our door k**** for over 6 months now and it's gotten to the point where I am sick of waiting on dismissive and hard to reach superintendents to get that job done. I paid for this house. As far as the bank is concerned, it's completed and Adair has received payment. However, our house is not complete and now that the threat of non-payment is removed, the company has been dragging its feet to fix any and all of the things that were done incorrectly, done partially, or not done at all. Someone needs to hold this company accountable for finishing their projects, instead of dragging them out to the point of getting payment and then practically abandoning them.

  

  Business Response

  Date: 02/21/2023

  We appreciate the customer voicing their concerns about lumber that *** have been delivered to the job site and later removed. Builders typically send out a surplus of lumber to ensure the trade has adequate material to complete their scope of work. I can confirm that Adair's policy is to remove any product that has not been used or damaged and returned it to the lumber company. Our contract does not allow for any refund of materials to the customer. We apologize if our staff has stated otherwise.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19425074
  
  I am rejecting this response because: Im not sure if this a joke or not. No where in my complaint did I mention lumber or having any problems with lumber. This just goes to show how little work Adair will put into making sure work is done correctly. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/01/2023

  In our haste to respond, we posted an incorrect statement.  The Customer was correct in that our response did not relate to your project.  For that we are sincerely sorry.  We have reached out to the customer directly and have asked for an opportunity to participate in finding solutions and making sure your outstanding items are complete. 

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19425074
  
  I am rejecting this response because: I have reached out to you to find solutions to my outstanding items, and have been for months. I have been told someones on it and my items have been ordered for just as long and nothing ever comes of it. That is exactly why Ive had to resort this this to get anything done. Since my original complaint, one window latch has been replaced by Adair employees and another broken. That is the sum of all the repairs that have happened in the past 3 months.

  
  My project is nearing  650 days since its start. I dont believe thats acceptable for any building company and it shouldnt be for yours. 
  Until any substantial progress has been made, and hopefully I wont have to badger for updates, I will accept my problem has been solved. Until then, my home and this ticket will both be unresolved.  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/24/2023

  Adair has met with the customer at their home and has either completed outstanding concerns or has a direct plan in place to complete the items.  Adair is actively working to complete the outstanding items and we do apologize for any delays.