ComplaintsforAdair Homes Inc

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Adair Homes to build our house in ******, **. They failed to get the gas line connected from the street to the house and we now have winter coming. They are trying to get the final cleaning done next week and "finish" the house.

  

  Business response

  12/19/2023

  Adair Homes is thankful for the feedback provided by our customer. We have reviewed the information provided here, communicated to the customer, and are working diligently to find a resolution. 

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have not received any communication with Adair regarding our remaining punch list items that we've discussed back in November 2022. We have not received any schedule or updates regarding things that still need addressed with the house that Adair should be responsible for completing the job that we've paid them in full.

  

  Business response

  08/15/2023

  Adair has confirmed that the field team has been communicating with the customer and is currently scheduling the items to be addressed.  We encourage the customer to continue to communicate with our team and expect resolution within the next 30 days.

  Customer response

  08/15/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:  We have not heard from Adair since July 20, 2023 where they stated the following, "I have a crew coming out to your place next Monday to handle your door adjustments and touchup paint. I will follow up on the window warranty today, I had assumed after it was created that they had followed up with you. 
  Thank you sir 
  ******".

   

  My response to this email on July 20, 2023 was, "Thanks ******,
  
  
  Nope.  I haven't heard anything from anyone.  I would say if/when you schedule with the subs if you can let me know the dates/estimated timeframe on when they will be here that would be great and will keep us in the loop.  Are the same subs that are coming out Monday, will they also be handling the dips in the subfloor or would that be a framing sub?  We also still need the mirror in the upstairs powder room installed.  
  
  
  Thanks,
  **** "
  
  Then I followed up again with Adair and ****** on July 25, 2023, "On Tue, Jul 25, 2023 at 11:00?AM *************************** <********************> wrote:
  
  Hi ******,
  
  
  We didnt have any crew come out yesterday for the trim work.  We have a guy here to do touch up paint.  Im not sure what he is touching up since we still need trim for the garage and trim set in the kitchen.  For the door in the front room that doesnt shut.  That needs to be reset and not sanded down so it shuts correctly.  We need it down correctly not a work around solution.
  
  Do you have a schedule for the electricians to come out?
  
  Please give us a call.
  
  Thanks,
  ***********************;
  ************"  and no response from Adair.

   

  I followed up another time on August 14, 2023 stating, "On Mon, Aug 14, 2023 at 12:08?PM *************************** <********************> wrote:
  
  Hi ******,
  
  
  Its been a couple weeks since my last email and I haven't heard from you and we still do not have any updates on schedules for when subcrontractors will be coming out.  Still do not have any ideas on the window replacements, electrician looking at replacing the breakers, HVAC coming out and making sure the unit is working properly as our house is not distributing cool/heat throughout the house properly, still do not have the trim folks come out and fix those items.  There was a guy who just showed up and was going to sand the door down, but I told him the door needs to be reset properly as it should have been the first time.  Any trim that needs to be replaced and repainted will need to be done so as it was when it was originally painted.  
  
  We also had 360 excavating show up today without notice, which is fine, but please communicate those things to us and provide us a schedule of when our punch list items will be addressed.  From our understanding talking with **************, they will be starting demo next week.  Why wasn't that shared and communicated with us earlier?  These aren't hard things to do for your customers.  Also, the porch cement on the back patio needs to be relooked at because water is draining back towards the house and not flowing outward as its stated in the build.  So before 360 goes out there next week it would be wise to revisit the patio as well so they are not making 2 trips to correct something that should have been done right the first time around.
  
  Look forward to hearing back from you.
  
  **** & *********************************
  ************"

   

  We need an actual schedule and dates when subs are coming out to do corrections.  We have been asking for a schedule since last year and was told by ******************* and ******************* that we would have a schedule, but that yet has happened.  We've also included customer care on the email threads and haven't heard back from their customer care department.
  
  
  
  Sincerely,
  
  ***************************

  Customer response

  08/22/2023

  Last Friday August 18,2023 We came home to a subcontractor, ************** LLC doing measurements on our concrete.  Adair never called, emailed or contacted us about any subcontractors coming out or even scheduling them to replace the concrete which was scheduled between Adair and ************** for Monday August 21,2023.  We found out by asking the subcontractor when they were planning on demoing, which they said Monday August 21, 2023.  Again, there have been no formal communication from Adair on scheduling of contractors or when punch list items will be addressed.  
  In addition to ************** doing measurements, I asked them to look at the back patio as water was flowing back toward the house instead of out into the yard.  This could cause more damage to the house in the long run if it isn't addressed.  When the owner, *********************** of ************** asked Adair about repairing the back porch.  Adair only instructed them to replace the front driveway and entry way, which Adair never put down crushed gravel throughout the driveway and entry way and poured 8" of concrete rather than 4".  They did not follow the cities plans of providing crushed gravel for the cement.  
  Id also like to note that a sideboard of the house was damaged at the front entry way/door, while the crew was demoing and would like this replaced by the time the concrete is poured. 
  Link to pictures of concrete demo (Before/After Demo):  **********************************************************************************
  Back on November 11, 2022 our inspection failed as Adair failed to provide clean out box and cap for final inspection.  They did not complete the job and we had to pay out of pocket for the clean out box, cap and riser for the backyard drainage system.  Would like to get reimbursed for an expense weve paid Adair to manage.  Receipt is provided in document link below.
  Link to documents provided:  **********************************************************************************

  

  Business response

  08/23/2023

  The Customer has rejected our response; however, we are currently engaged in the agreed repair of customer's concrete and have a specified list of corrections.  Our team is verifying that the list of corrections is complete and any deficiencies will be addressed.  Any future items must be submitted and evaluated as a request for warranty and will evaluated and handled accordingly.

  Customer response

  08/27/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:

  We have not received any response or communication from Adair homes.  As provided in my attachments I have shared emails of ** trying to reach out to Adair and no response to them.  In addition within my emails I have also asked the procedures and guidance to submit any warranty claims and have been asking since last year.  I called Adair's General Contractor, *************************** on August 14, 2023 and he sent me back an auto reply that he'd call me back but has not done so, nor left a voice message or sent any follow-up emails.  We have also asked ***********; and Adairs ************* to provide us direction on submitting Warranty Claims.  ****** submitted the window warranty claim for Jweldon Windows back on Friday, June 30, 2023.  Claim #******** (Screenshot Attached).  
  
  We've been asking for schedules and comunication on when our punch list items are going to get taken care of, which again we have shared with Adair since June of last year (2022).  We have shared them with 3 of Adairs General Contractors they have been rotating through:  ***************************, ***********************, and ***************************, which **** and **** are no longer with Adair.  We've also shared them with ************************* (Regional Construction Manager), who is also no longer there at Adair and which ************************* took over *****'s responsibilities.  
  
  Here are the other following Adair staff that we've reached out to on warranty items, our punch list of remaining items that Adair is still responsible for completing.

   

  ********************* <**********************************>
  ************************* <***********************************>,
  ******************* <**********************************>,
  ************************* <**********************************>
  *********************;******************************* 
  Adairs ************* <*****************************************************************>

   

  
  Sincerely,
  
  ***************************

  Customer response

  09/01/2023

  September 1, 2023
  Status as of this week
  Wednesday August 30, 2023 @ 12:56 pm PST
  Received a voice message from ****** at Ameri Cool Heating and Air asking to schedule a time next week to have a vent cover installed.  I called ****** back shortly after and informed her the ceiling vent cover was installed back on August 3, 2023.  I asked where she got this information from and she said Adairs General **********, *************************** called it in.  However, we were not notified by Adair.  In addition, ******, my wife and I walked through the house back in May of 2023 as well as sent him the punchlist of items.  He also took pictures of all the items that needed to be addressed. I did ask Americool to come out and check the rooms as they were not getting proper air flow and mentioned this to ****** as well.
  Friday, September 1, 2023
  I receive a cal from another subcontracts, **** (Electrician)from his cell ************ stating that Adair contacted him about a wire that needs to be resolved above the hood range. Once again, I inform **** that has been resolved back on August 16, 2023 with *********************** the old General Contractor who was working for Adair at the time.  I brought up to **** the same items I brought up to ****** about the breakers tripping for the following (outside pluins, Hood Range, Ice Maker, and Upstairs Bedroom office).  He asked what I had plugged into the outlets, which I told him the ice maker, hood range, vacuum and led holiday lights.  He said the breakers were doing their job and that he cant replace the breakers or touch them, but I, the homeowner can. I was told by ****** that sometime there are bad breakers that gets installed and needs to be replaced. I find this odd that different breakers are trippin and question was the wiring overloaded to a breaker that caused the tripping to happen?  **** said he would come out and test and would get back to me after the Labor Day holiday.  Will wait to hear back from ****, but once again, no communications from Adair about these subcontractors scheduling time to come out and resolve our punch list.
  Friday, September 1, 2023
  I receive a call from the subcontractors (house ******) from their number ************ asking to come by to fix the siding, which I informed him the siding was fixed, so again asked the guy where he is getting this information,which he directed me to Adair called it in to be repaired.  I asked him if he could still come by the house to do a walk through of the siding and he said he would meet me at 1:00 pm PST today, September 1, 2023.  He never showed up, so when I text him asking if he was still coming by he said, No sir, I was told by Adair to hold off. Where I replied asking him to please let me know next time if things change cause weve been waiting.  An update would be courteous (Please see attachment).
  Friday, September 1, 2023
  I finally received a call from Adairs General Contractor, *************************** today and asked him why I am receiving calls for things that have already been resolved and what the update on the windows were.  He asked me, they havent resolved the windows yet?  I said no.  The only thing I have is the warranty claim #********.    He also told me they were only going to fix things within the Home Orientation Form.  I told him that we have never received the Home Orientation Form and if he can forward it to me that would be great. 
  Later that afternoon, I received an email from ************************* asking to schedule some time for him and ****** to walk through the house once AGAIN.  ***** provided us the Home Orientation Form.  However, Adair made their listed their comments without getting our input or adding our punchlist items which we provided them back in May of 2022.  This Home Orientation Form was signed by ************************* on November 23, 2022 and ******************* on December 8, 2022 without sharing with us (See Attachment).

  Customer response

  09/06/2023

  Attaching email to *********************** rejecting his request to walk our house for a 3rd time.  We do not see value in him being here when he's had the punchlist of items that needed to get resolved since September 16, 2022.  We're more than happy to have the General Contractor ****** to schdule time, but he too has had the punch list since April 2023, plus when he did his initial walk through of all the remaining items of our house that needed to be resolved back in April 2023, he took pictures of the all the items that needed to be addressed and contained the blue painters tape, which has not been taking off of the areas throughout the house that needs attention.

  

  Business response

  09/07/2023

  Adair Homes has contacted Customer via Email to schedule an evaluation of the home by a Regional Manager.  As of this date, the customer has not allowed ********************** access to the home.  The customer is referring to a punch list that exceeds the list of items agreed to at the time Owner took occupancy which was August, 2022.  Based on the contract terms, the Customer occupied the home with a Certificate of Occupancy and without the agreement of Adair Homes and in such event, the customer accepted the home "as is".  As a show of good faith, Adair, through our designated Regional Manager, would like to perform an evaluation of the items remaining and specifically identify those items that will and will not be addressed.  Adair does not agree to the punch list provided by Customer.

  Customer response

  09/08/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:

  We received an email on September 1, 2023 from ***** Adairs Regional Manager,requesting to view our property again. This would be the 3rd time ***** has been out to walk through our punch list of items that still have not been addressed.  **** replied back to ***** on the same day,September 1, 2023.  We are in the process of scheduling a time for the inspection with ***** where both owners will be present, due to both owners working jobs. However, we questioned *****'s value behind coming out to walk the property again for the third time, when these issues have gone dormant and to the waste side and do not get a response from him.  These issues should have been addressed back in September 16, 2022, when ***** and **** came over and on November 17, 2022.  It is Adairs responsibility to ensure the work that we paid for is completed per industry standard without any issues and within warranty. 
  
  
  A part of the remaining issues are the windows that were not installed properly and do not close and lock.  Weve asked multiple times for guidance on how to submit warranty claims and still have not received any information from Adair or their ************************ whom weve emailed multiple times with no response (Please see prior emails to the BBB).  ****** also asked me if the windows were not fixed and I told him they were not even after the fact that ****** submitted the warranty claim to the window company (Please see prior emails to the BBB).
  The guest bedroom door on the first floor is not closing properly due to the fact that Adair set the door incorrectly.
  The trim in the garage and kitchen has not been resolved.
  There are some defective cabinets in the kitchen that have not been replaced that ***** mentioned that he would order.  Still no updates or resolution after a year.  These cabinets were defective from the factory/shipping.
  
  In addition, there is an upstairs mirror in the bathroom that never got installed.  All of these items were a part of the punch list that weve provided and still cannot install a simple mirror or other items that were promised to us.
  
  Even back on November 14, 2022
  ***** is requesting access to the punch list,which Ive granted him access to as well as sent the punch list as an attachment.   Adair has requested the punch list from us all the way back starting on August 1, 2022, which I have provided to multiple people there at Adair on multiple occasions. Everyone in this list has walked the house one or more times, which we never get a response, update or even a schedule from Adair.
  ********************* *********************************** (Adairs VP of *********************** & Customer Experience Corporate)
  ************************* <***********************************>,(Adairs Regional Manager)
  
  *************************** *********************************** (Adairs General Contractor)
  *********************** ***********************************  (Adairs General Contractor)
  *************************** ************************************* (Adairs General Contractor)
  ************************* *********************************** (Adairs Regional Manager)
  
  
  In terms of ***** visiting, he would be the 2 Regional Manager who has walked this property and the last time ***** was here he demanded us to sign the Final Home Order Form even when there were unsettled items that Adair was responsible for and that we were fully paid with Adair back in September 16, 2022.  We were not even provided with a formal final walk through with Adair, nor did we receive the Home Order Form until last week, which we did not sign because there were items that were still not addressed by Adair, which we were fully paid up on with the Order Form of the construction build.  With that being said Adair wanted us to sign the final Home Order Form even when we did not have final occupancy from the ****************. We did not get final occupancy from the City until January 17, 2023. As stated in my prior response, Adair walked off on the project after we paid and did not fully adhere to their obligations with the contract itself.  (Please see attachment again) stating from the **************** Inspector that Adair was no longer in the picture and left the homeowners responsible for completing the final inspection, which was a part of the agreement and what we paid for. We also had to come out of pocket (see attachment invoice from H.D. ****** Company), where we were required to have Value Box covers and a catch basin for the yard drains to complete final inspection and to which we were never reimbursed from Adair.  
  
  Sincerely,
  
  ***************************

  Customer response

  09/08/2023

  Adding additional documents for support

  

  Business response

  09/14/2023

  Hello,

  Please see attached response to offer for Arbitration.  Adair has declined your offer based on the terms of the Contract.  At this time, we are requesting this matter be closed.  If you have any questions, please let me know.

  Sincerely,

  ************************

  VP of Contract Administration

  Adair Homes, Inc.
  

  Customer response

  09/14/2023

  Response back to Adair via email

  Customer response

  09/14/2023

   
  Complaint: 20467865
  
  I am rejecting this response because:

  there are still remaining items that have not been completed by Adair as paid for by the customer and based on warranty.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am requesting a refund for engineering plans for the ***** family. Addresses: **** and ***************** ****************************************************************** ******************************* ****************************************************************** We started the process of building a home with your organization in spring of 2021. We were in the engineering phase when we realized even if we finished this process there was no infrastructure in place to build our home. Each of us gave $5000 towards starting our homes. We never had a completed plan given to us. We were informed that no GC or building crews were in place to start our homes. We sent a complaint through your website June 2023 because we do not feel this money should have been kept when you didnt deliver anything to our family. We started over with another builder and moved into our homes 12/22. We have been watching another Adair home on our street that started at the same time as our home began the process with you and they are still not finished building their home. So we were correct to not use your company in this process. Please refund our $5000 each to our family to resolve this issue. **** and ***************** ***** and *********************** Cc: BBB

  

  Business response

  07/06/2023

  We appreciate the customer's comments and will be reaching out directly to find a solution to their concerns.  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a meeting with ******* of Adair Homes and was told we were prequalified. We picked out a home and they would assist with this project til the end. Dont worry she said. This was in December 22. In January 23, we picked out our decor and house plans. Keep in mind we had not been contacted by ****** from the financial end of it yet. Then, in February we were asked to put down a $5000 deposit so they could start the architectural designs. I asked ******* about the financial end and she said you were prequalified your good. I asked about getting the deposit back and she said if you cancel you wont get it back but youll be ok. Finally heard from ****** a couple weeks later and my husbands credit wasnt good enough. Then we had to pay off this and that and I exhausted my 401K to pay off stuff. After I did that and waited about a month for the credit scores to change it still wasnt good enough. In the meantime, ******* was sending me these docusigns. I read them and didnt find any discrepancies so we signed them. They came back saying we would either have to choose a less expensive home or put down a big down payment. We were told we could use our **** acres as a down payment in the beginning. Then when I told them we were tapped out and had no money left or available to us they sprung you have to sell your home before we start construction line. I was like absolutely not. I told them in the beginning we were going to sell our current home when we were able to get into the new home. They said they sent us a document that said we had to sell the current home first. I did not have that in all of the documents I had because I saved everything. Come to find out it was a document sent right after we had our first meeting with *******. It must have went to spam. My husband was livid and was going to leave me. I called crying and cancelled knowing we would lose the deposit. Then we were told that there is a cancellation fee of $5000. They saw us coming. Were devastated.

  

  Business response

  05/18/2023

  Our Regional Team is working on a solution with the customer.  We are confident that we will be able to resolve the customers concerns in the very near future.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The product and service that was promised from the beginning has significantly failed to meet what has been delivered. They are unfamiliar with our counties building codes, have not followed timelines that were promised, and delivered substandard service. We were told by two different people at Adair that any overage of wood that remained bundled would go back to the company and we would be refunded for it. Our overage was removed and money was not reimbursed. We are now being told that is what they do (even though two other employees told us otherwise). So we paid for the wood, but they took it back. We have a picture of what would be about 10k in lumber. We are on our second building supervisor after the first was removed for messing up our project so badly. Neither the new manager nor his higher *** seem to want to make it right either. They constantly charge us for overages while taking no responsibility for their s**** ***.

  

  Business response

  02/22/2023

  This message originally read on 2/21/2023
  We appreciate the customer voicing their concerns about lumber that *** have been delivered to the job site and later removed. Builders typically send out a surplus of lumber to ensure the trade has adequate material to complete their scope of work. I can confirm that Adair's policy is to remove any product that has not been used or damaged and returned it to the lumber company. Our contract does not allow for any refund of materials to the customer. We apologize if our staff has stated otherwise.

  Customer response

  02/22/2023

   
  Complaint: 19427212
  
  I am rejecting this response because:if we had known that we would have kept the wood. We were told by our supervisor that he tells his clients to keep it. I was charged for the wood, I should be entitled to it. If I hadnt paid for it, this would make sense to take it back. Since I did pay for it, I should be entitled to it. Also this was one of many problems.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I built a house through Adair Homes, and have been extremely unsatisfied with nearly every step of the process. To keep a long story short, and this is a very long story, our house was completed 8 months late. Calling it completed is an overstatement. Our house was move in ready 8 months late, but now 6 months after moving in, of all the items on our long check list that need correcting, only a couple have been addressed. We have been living with half of our door k**** for over 6 months now and it's gotten to the point where I am sick of waiting on dismissive and hard to reach superintendents to get that job done. I paid for this house. As far as the bank is concerned, it's completed and Adair has received payment. However, our house is not complete and now that the threat of non-payment is removed, the company has been dragging its feet to fix any and all of the things that were done incorrectly, done partially, or not done at all. Someone needs to hold this company accountable for finishing their projects, instead of dragging them out to the point of getting payment and then practically abandoning them.

  

  Business response

  02/21/2023

  We appreciate the customer voicing their concerns about lumber that *** have been delivered to the job site and later removed. Builders typically send out a surplus of lumber to ensure the trade has adequate material to complete their scope of work. I can confirm that Adair's policy is to remove any product that has not been used or damaged and returned it to the lumber company. Our contract does not allow for any refund of materials to the customer. We apologize if our staff has stated otherwise.

  Customer response

  02/21/2023

   
  Complaint: 19425074
  
  I am rejecting this response because: Im not sure if this a joke or not. No where in my complaint did I mention lumber or having any problems with lumber. This just goes to show how little work Adair will put into making sure work is done correctly. 
  
  Sincerely,
  
  ****** *****

  

  Business response

  03/01/2023

  In our haste to respond, we posted an incorrect statement.  The Customer was correct in that our response did not relate to your project.  For that we are sincerely sorry.  We have reached out to the customer directly and have asked for an opportunity to participate in finding solutions and making sure your outstanding items are complete. 

  Customer response

  03/06/2023

   
  Complaint: 19425074
  
  I am rejecting this response because: I have reached out to you to find solutions to my outstanding items, and have been for months. I have been told someones on it and my items have been ordered for just as long and nothing ever comes of it. That is exactly why Ive had to resort this this to get anything done. Since my original complaint, one window latch has been replaced by Adair employees and another broken. That is the sum of all the repairs that have happened in the past 3 months.

  
  My project is nearing  650 days since its start. I dont believe thats acceptable for any building company and it shouldnt be for yours. 
  Until any substantial progress has been made, and hopefully I wont have to badger for updates, I will accept my problem has been solved. Until then, my home and this ticket will both be unresolved.  
  
  Sincerely,
  
  ****** *****

  

  Business response

  03/24/2023

  Adair has met with the customer at their home and has either completed outstanding concerns or has a direct plan in place to complete the items.  Adair is actively working to complete the outstanding items and we do apologize for any delays.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have an new house built by Adair. They did not allow us to have a other company to design and install the fire sprinkle system on our new house because Adair said they will take care the warranty service. Adair over charged us $10,000 compare to other company. We have paid for it.After 9 month they finished the house. The fire sprinkle tank got leak and we have talked to Adair since August 2022 for so many times. But until Today (Jan 27, 2023). There is nobody come to fix the problem.

  

  Business response

  02/10/2023

  The Silverdale Branch is working with the customer to address these issues.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is regarding false advertising and not delivering the product as promised. Additionally, I feel discriminated against because I have complained directly to them with no resolve. As a result, the two project supervisors damaged our front door, dented our refrigerator, and this was nearly 2 months ago and it will not close. Other exterior doors had no handles or locks on them for months. Our electric bill went from $65 in October of 2022 to $417 for November of 2022. They failed to turn down the heat or close the door properly. The heat ran and ran until I received my latest power bill and my wife went to the house and turned the heat way down. We signed a contract in March of 2021 for them to build us our dream home. We have had 4 project supervisors. Three of them are no longer with the company. We have been passed from person to person and when escalating our complaints, nothing changes. Just excuses and empty promises. Their website advertises they will be with you every step of the way. Really? That is so misleading and so far from the truth its ridiculous. We paid nearly $40k for turnkey services and we continue to have to do things on our own or they just don't get done. They lie and say they can't get a hold of their contractors or ours. We have no problems with any of the subcontractors returning our calls. In fact, most of them complain about Adair. The latest was the lady who was cleaning the interior of the house. She said it was the dirtiest site she's seen, before taking some leftover tile that we had been promised. I don't know why this company is allowed to stay in business.

  

  Business response

  12/16/2022

  The Medford Branch Pro Team is working with the customer to address his concerns.

  Customer response

  12/16/2022

   
  Complaint: 18551968
  
  I am rejecting this response because: Nobody has addressed the excessive use of power at the house.  Cold weather with temperatures in the 20's outside, the thermostat was left at a constant 72 degrees and the heated floors in the bathrooms were set to 82 degrees for several weeks before we received our power bill and booked a flight to fly down to the build site to turn it down.  The front door was left open for at least 6 weeks.  The front door has not been fixed, although it does have a cheap handle and deadbolt lock on it now.  It doesn't open or close correctly.  There are holes in the walls from the plumber and electrician.  Also, it takes months to get anything addressed.  No return phone calls or emails ever from customer service after multiple attempts.  We also discovered the Adair employees who moved in the refrigerator, and damaged the front door back in October,  also dented the refrigerator!  I have contacted customer service and the regional superintendent.  They never respond.  So to say they are addressing anything is a lie and a way not to do their work.  My wife flew down, at her expense, and spent hours on projects that Adair doesn't do, like sealing the floor grout and installing back splach in the bathrooms..  She was supposed to meet with the project superintendent, and he came up with an excuse at the last minute of why he couldn't meet her there after all.  He was the one that set the date.  **************** does not exist at this company.  The superindent working with us is the 4th since we put our deposit down and he is stretch so thin that projects take weeks and months to get accomplished.  Please provide some compensation for the excessive use of heat - for if my wife had not flown down, it would still be set to high!  We paid 10's of thousands of dollars for turnkey services, yet we have to take care of nearly everything.  The cost over runs are well over 100k and were nowhere near what they originally quoted us - because we find out so late in the process - oh we don't included that!  There are hidden costs everywhere and when you complain, you are retaliated against and discriminated against for months at a time until maybe someone fixes one minor detail.  Come on!
  
  Sincerely,
  
  *****************************

  

  Business response

  01/10/2023

  We are reviewing the items listed by the customer and will respond privately. It would be helpful if the customer could provide copies of the electric bills via email to the ************* Team for review. The version attached to the complaint requires a passcode that was not provided.

  Customer response

  01/18/2023

   
  Complaint: 18551968
  
  I am rejecting this response because:  I have yet to receive any other correspondence from Adair Homes from their *************************** after multiple complaints via email and their on-line forms.  I have received one response and it has been through the BBB - and I rejected that response as well.  Adair has performed very little work to the house in several months.  Several items on the punch list have yet to be addressed.  Their still is no hardware on the front door, just a handle, no lock or dead bolt. The front door is also not shutting, at least not easily. The sliding glass doors at the back of the house were addressed only this week and supposedly now close and lock properly.

  Please see attached invoices from ************* along with payments made by me to *************.

  
  Sincerely,
  
  *****************************

  

  Business response

  02/08/2023

  Maintaining a certain temperature is necessary during several periods of the construction process, including just after the application of mud and tape to drywall. During this phase of construction customers typically experience an increase to their power bill. ******************** was reimbursed for this cost as part of his Turn Key package in a Change Order dated August 1, 2022. A copy of that Change Order and responses to the other issues raised in the complaint have been sent to the customer in an email.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have hired this company to build my house. they have now assigned 4 different superintendents to my project. As each person has been let go my project has fallen further and further behind. Through mismanagement, and lack of professional process I am now so far behind that I will be paying several thousand dollars in penalties to the bank since we have missed the more than generous 300 days to build my home. I was told that if they really had a problem, it would take 9 months but most likely 7 months. This will probably take ***** months to build a small house on a flat open lot. Every month past ********************** $3200 in penalties. Their response to me after dropping the ball on my project over and over and over and over is "we don't promise a completion date in the contract". Like all good businesses that want happy repeat customers the hide behind the contract... What a joke. I am held hostage and they can take as long as they want with no responsibly for the consequences of this for the homeowners? I deserve to have the penalties from the bank covered because of their lack of ability as a company to deliver a product in even a reasonable amount of time.

  

  Business response

  11/04/2022

  The Mount ************************* is working to complete the customers home as quickly as possible. It is not our policy to reimburse customers for loan penalties. 

  Customer response

  11/04/2022

   
  Complaint: 18339073
  
  I am rejecting this response because:the company has dropped the ball or there would be no bank penalties. Do no do business with Adair Homes. They make mistakes and WILL NOT take responsibility and it is costing my thousands. Terrible company, terrible business, terrible customer service, do not have them build your house you will regret it like I have. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ADAIR Homes has not fulfilled their obligation to fix the issues in our home after we conducted our final walkthrough in August 2021 with the superintendent and received occupation for it. I have contacted ***** with their customer service department both by email, phone, and submitted support requests through their system to get the final punch list of items repaired. I've been ignored for months at a time, then promised they were behind and would get to my house as soon as possible to correct the issues. I have been in my home for over 12 months, it is now past their warranty, and they still haven't fixed all the issues. - exterior door won't lock - drywall was damaged by electricians and never repaired, other drywall repairs never finished - living room carpet not installed correctly - garage door damaged - oven hood damaged - master bath fan doesn't pull enough moisture out of the bathroom, water collects and runs down the walls - Cabinet doors have flooring glue on them and need replaced - Cabinet nail holes throughout were never filled, or were poorly filled and left paint marks that don't blend with the finish -These were all issues my final superintendent promised me he would get done, but then he passed it off to their customer service department who has left me high and dry. Again, this has been going on for a year. And this is after the horrible experience my wife and I had going through the build process. One of the superintendents refused to give me a build schedule, insisted I paint the interior of the house in three days, failed to catch numerous issues during the build that I caught because I inspected it at least weekly, and failed to schedule out months worth of contractors before he quit, putting our project months behind schedule.

  

  Business response

  09/23/2022

  The ******** Construction Team has been in contact with the customer to address their concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩