Complaints

This profile includes complaints for Adair Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adair Homes Inc has 24 locations, listed below.

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  Adair Homes Inc

  4400 NE 77th Ave Ste 100 Vancouver, WA 98662-6829

  
• 

  Adair Homes

  8425 S Emerald Dr Ste 105 Tempe, AZ 85284-1065

• 

  Adair Homes Inc

  1934 SW Bard Rd Unit A Lincoln City, OR 97367-2232

  
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  Adair Homes Inc

  6019 Crater Lake Hwy Central Point, OR 97502-8424

  
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  Adair Homes Inc

  1915 N Steptoe St Ste C Kennewick, WA 99336-7120

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding false advertising and not delivering the product as promised. Additionally, I feel discriminated against because I have complained directly to them with no resolve. As a result, the two project supervisors damaged our front door, dented our refrigerator, and this was nearly 2 months ago and it will not close. Other exterior doors had no handles or locks on them for months. Our electric bill went from $65 in October of 2022 to $417 for November of 2022. They failed to turn down the heat or close the door properly. The heat ran and ran until I received my latest power bill and my wife went to the house and turned the heat way down. We signed a contract in March of 2021 for them to build us our dream home. We have had 4 project supervisors. Three of them are no longer with the company. We have been passed from person to person and when escalating our complaints, nothing changes. Just excuses and empty promises. Their website advertises they will be with you every step of the way. Really? That is so misleading and so far from the truth its ridiculous. We paid nearly $40k for turnkey services and we continue to have to do things on our own or they just don't get done. They lie and say they can't get a hold of their contractors or ours. We have no problems with any of the subcontractors returning our calls. In fact, most of them complain about Adair. The latest was the lady who was cleaning the interior of the house. She said it was the dirtiest site she's seen, before taking some leftover tile that we had been promised. I don't know why this company is allowed to stay in business.

  

  Business Response

  Date: 12/16/2022

  The Medford Branch Pro Team is working with the customer to address his concerns.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18551968
  
  I am rejecting this response because: Nobody has addressed the excessive use of power at the house.  Cold weather with temperatures in the 20's outside, the thermostat was left at a constant 72 degrees and the heated floors in the bathrooms were set to 82 degrees for several weeks before we received our power bill and booked a flight to fly down to the build site to turn it down.  The front door was left open for at least 6 weeks.  The front door has not been fixed, although it does have a cheap handle and deadbolt lock on it now.  It doesn't open or close correctly.  There are holes in the walls from the plumber and electrician.  Also, it takes months to get anything addressed.  No return phone calls or emails ever from customer service after multiple attempts.  We also discovered the Adair employees who moved in the refrigerator, and damaged the front door back in October,  also dented the refrigerator!  I have contacted customer service and the regional superintendent.  They never respond.  So to say they are addressing anything is a lie and a way not to do their work.  My wife flew down, at her expense, and spent hours on projects that Adair doesn't do, like sealing the floor grout and installing back splach in the bathrooms..  She was supposed to meet with the project superintendent, and he came up with an excuse at the last minute of why he couldn't meet her there after all.  He was the one that set the date.  **************** does not exist at this company.  The superindent working with us is the 4th since we put our deposit down and he is stretch so thin that projects take weeks and months to get accomplished.  Please provide some compensation for the excessive use of heat - for if my wife had not flown down, it would still be set to high!  We paid 10's of thousands of dollars for turnkey services, yet we have to take care of nearly everything.  The cost over runs are well over 100k and were nowhere near what they originally quoted us - because we find out so late in the process - oh we don't included that!  There are hidden costs everywhere and when you complain, you are retaliated against and discriminated against for months at a time until maybe someone fixes one minor detail.  Come on!
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/10/2023

  We are reviewing the items listed by the customer and will respond privately. It would be helpful if the customer could provide copies of the electric bills via email to the ************* Team for review. The version attached to the complaint requires a passcode that was not provided.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18551968
  
  I am rejecting this response because:  I have yet to receive any other correspondence from Adair Homes from their *************************** after multiple complaints via email and their on-line forms.  I have received one response and it has been through the BBB - and I rejected that response as well.  Adair has performed very little work to the house in several months.  Several items on the punch list have yet to be addressed.  Their still is no hardware on the front door, just a handle, no lock or dead bolt. The front door is also not shutting, at least not easily. The sliding glass doors at the back of the house were addressed only this week and supposedly now close and lock properly.

  Please see attached invoices from ************* along with payments made by me to *************.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/08/2023

  Maintaining a certain temperature is necessary during several periods of the construction process, including just after the application of mud and tape to drywall. During this phase of construction customers typically experience an increase to their power bill. ******************** was reimbursed for this cost as part of his Turn Key package in a Change Order dated August 1, 2022. A copy of that Change Order and responses to the other issues raised in the complaint have been sent to the customer in an email.

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have hired this company to build my house. they have now assigned 4 different superintendents to my project. As each person has been let go my project has fallen further and further behind. Through mismanagement, and lack of professional process I am now so far behind that I will be paying several thousand dollars in penalties to the bank since we have missed the more than generous 300 days to build my home. I was told that if they really had a problem, it would take 9 months but most likely 7 months. This will probably take ***** months to build a small house on a flat open lot. Every month past ********************** $3200 in penalties. Their response to me after dropping the ball on my project over and over and over and over is "we don't promise a completion date in the contract". Like all good businesses that want happy repeat customers the hide behind the contract... What a joke. I am held hostage and they can take as long as they want with no responsibly for the consequences of this for the homeowners? I deserve to have the penalties from the bank covered because of their lack of ability as a company to deliver a product in even a reasonable amount of time.

  

  Business Response

  Date: 11/04/2022

  The Mount ************************* is working to complete the customers home as quickly as possible. It is not our policy to reimburse customers for loan penalties. 

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18339073
  
  I am rejecting this response because:the company has dropped the ball or there would be no bank penalties. Do no do business with Adair Homes. They make mistakes and WILL NOT take responsibility and it is costing my thousands. Terrible company, terrible business, terrible customer service, do not have them build your house you will regret it like I have. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADAIR Homes has not fulfilled their obligation to fix the issues in our home after we conducted our final walkthrough in August 2021 with the superintendent and received occupation for it. I have contacted ***** with their customer service department both by email, phone, and submitted support requests through their system to get the final punch list of items repaired. I've been ignored for months at a time, then promised they were behind and would get to my house as soon as possible to correct the issues. I have been in my home for over 12 months, it is now past their warranty, and they still haven't fixed all the issues. - exterior door won't lock - drywall was damaged by electricians and never repaired, other drywall repairs never finished - living room carpet not installed correctly - garage door damaged - oven hood damaged - master bath fan doesn't pull enough moisture out of the bathroom, water collects and runs down the walls - Cabinet doors have flooring glue on them and need replaced - Cabinet nail holes throughout were never filled, or were poorly filled and left paint marks that don't blend with the finish -These were all issues my final superintendent promised me he would get done, but then he passed it off to their customer service department who has left me high and dry. Again, this has been going on for a year. And this is after the horrible experience my wife and I had going through the build process. One of the superintendents refused to give me a build schedule, insisted I paint the interior of the house in three days, failed to catch numerous issues during the build that I caught because I inspected it at least weekly, and failed to schedule out months worth of contractors before he quit, putting our project months behind schedule.

  

  Business Response

  Date: 09/23/2022

  The ******** Construction Team has been in contact with the customer to address their concerns.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am building a house with Adair Homes, and we signed our contract in June of 2021. We have had several issues with this builder. They have sub-par subcontractors that they have no control over. They also overload their superintendents to the point they can't do the job they advertise. We have had four superintendents for our job since the build started. Almost every step has been a hassle. The framers they had on our job were very aggressive, very unprofessional, took weeks off the owner's Birthday, and then returned to the job open carrying a gun after I complained about them not showing up. This complaint is being written because the cabinets I ordered came in a completely different color. I tried to offer a solution to the company and felt I was more than reasonable. The company declined my solution and said that their colors are only warranties for a year, and that year is from when they get them supplied, not from when we order them. I am displaying pictures of the color variance below. I am requesting Adair homes compensate me for the wrong cabinets. I should not have to accept this big mistake in my house. Adair would not allow me not to pay them the correct amount of money. Why should I have to accept the wrong color cabinet?

  

  Business Response

  Date: 08/02/2022

  We have reached out to our Construction Team and determined that they have been in contact with the customer regarding this issue. 

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To prevent future customers from experiencing similar issues, wed like to report concerns with our builder Adair Homes, around their lack of communication after no response from the project manager (***************************), regional manager (*************************), HQ customer experience manager (***************************), Adair Homes owners and their admin. Weve escalated these issues as high as they can go but no action has been taken and no response received. Adair Homes has already received their last withdrawal from our lender, yet still have several 12 items to complete on our home that weve moved into 43 days ago. (Including crawl space enclosure, garage door, plumbing issues in downstairs bathroom, garbage disposal with no switch, trash/materials removal, backdoor not painted, cabinet damages, and the list (which weve provided **** with several times) goes on. Some of the smaller items weve even had to complete ourselves due to being tired of waiting and no response from Adair. After multiple times of reaching out, the last response weve received was from *************************** (Construction Manager) on June 20th promising that we would receive an updated timeline by the end of the week. Four weeks have passed, and we still have not heard back any of the parties (mentioned above) that weve reached out to. Even after reaching out to the Regional Manager ************************* again on 6/28, AND even reaching out to *************************** from Adairs HQ on 7/7, still no response from anyone. To add, this is the 3rd time within the past two years of building with them that weve had poor to no communication from Adair, leading to us escalating to their HQ office. We even had to show ** in person to their local office just to get the ball rolling.

  

  Business Response

  Date: 07/27/2022

  Our ************* Team is working with the Branch to request an update to the walk through items that remain incomplete.  The home was closed on May 27, 2022 and while our goal is to complete all final items in a timely manner, trade and product availability have caused some delays and extended time frames.  ************* will remain active with the Branch until the items are scheduled and communication is provided to the customer.

• Initial Complaint

  Date:06/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to build a home in ******* with Adair homesThis has been going on for over 2 yearsAdair will not complete corrections so we can get a permitAdair is charging us around ******* every 2 months without doing anythingAdair has change orders from their team and they want to charge usAdair is failing on getting permits so than can keep charging usAdair higher up told us last week he would give us more honest answers but failed to call us back..We gave Adair several thousand already with no end in sight

  

  Business Response

  Date: 06/28/2022

  Adair did receive corrections and responded with a revised plan set to accommodate the jurisdiction requirements. Jurisdictional callouts are typical for this location. All jurisdiction requirements are the responsibility of the customer, however we are diligently working with the customer to help them obtain their permit set. We are asking our Regional Sales Manager to contact the customer. 

  Customer Answer

  Date: 06/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find it unsettling.Adair keeps saying its our responsibility to get permitsAdair drafted the plans and will not make adequate corrections to the city so we can obtain permits. Adair said we could have a nice deck and then said noAdair knew or should have known a person can only build on 35% of lotAdairs plans were more than 35% for 2 yearsIt still appears to us that stall tactics for gains is taking place
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/22/2022

  The customer is correct that it is not Adair Homes responsibility to determine jurisdictional requirements and King County is one of the most difficult to work with. Adair Homes is not responsible for jurisdiction revision requirements. We have, however, continued to work with the customer to provide any new required documentation. 

  Customer Answer

  Date: 07/28/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

   

  Over 2 years ago we asked Adair if they could build in the city of Seattle.  They said Yes…Over 2 years ago we got a price quote from Adair and since then they have been charging us 10 of thousands more….

  We have no idea when Adair will get the proper corrections complete to satift the King county…We have no idea if businesses can keep charging customers thousands after the quote…Why is this legal?

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a house built by Adair in 2021. I have filed two warranty work requests. One in February 2022 for a tripping breaker. The other in April 2022 for a leak in my roof. The tripping breaker has yet to be addressed and that work order had gotten closed out without any work being completed. The roof leak has been fixed but the drywall damage on the other hand has not. I currently have mold growing in my house because of the water damage. I have reached out to Adair multiple times to get this repaired and I have yet to hear anything from the Medford branch. When I called at the end of May to the customer care center to escalate these issues I found out that both work orders had been closed out and had to be reopened. I was not aware that the work orders were closed out. Nothing had been communicated with me. Including that original call in May to get these issues escalated I have reached out four times to get some answers as to what is going on and what kind of timeline we are looking at. The silence from them has been deafening. I looked at their ****** reviews this evening and found that I am not the only person having this problem. I have been told multiple times that someone from the Medford branch will be reaching out to me shortly and neither me or my husband has received any sort of communication. No one has been to my house to fix these outstanding warranty claims.

  

  Business Response

  Date: 07/05/2022

  Adair Homes is actively working with the customer to address her concerns.

  Customer Answer

  Date: 07/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The breaker was replaced today and I will be testing it this week to see if that has solved the issue. I had another vender come out to take care of the mold today and Adair is supposed to be working on scheduling a dry ****** to come out and fix the damage.
  
  Sincerely,
  
  ***************************