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Find a Location

Oregon HotSpring Spas has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Oregon HotSpring Spas

      915 SE 164th Ave Ste 103 Vancouver, WA 98683-4469

    • Oregon HotSpring Spas

      16205 NW Bethany Ct Ste 108 Beaverton, OR 97006-4687

    • Oregon HotSpring Spas

      16112 SE 82nd Dr Clackamas, OR 97015-8594

    • Oregon HotSpring Spas

      25725 SW Gwen Dr Wilsonville, OR 97070

    • Oregon HotSpring Spas

      10367 SW Canyon Rd Beaverton, OR 97005-1918

    Business ProfileforOregon HotSpring Spas

    Hot Tub Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company is a spa and hot tube dealer.

    Business Details

    This is a multi-location business.

    Find a Location

    Oregon HotSpring Spas has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Oregon HotSpring Spas

        915 SE 164th Ave Ste 103 Vancouver, WA 98683-4469

      • Oregon HotSpring Spas

        16205 NW Bethany Ct Ste 108 Beaverton, OR 97006-4687

      • Oregon HotSpring Spas

        16112 SE 82nd Dr Clackamas, OR 97015-8594

      • Oregon HotSpring Spas

        25725 SW Gwen Dr Wilsonville, OR 97070

      • Oregon HotSpring Spas

        10367 SW Canyon Rd Beaverton, OR 97005-1918

      Location of This Business
      915 SE 164th Ave Ste 103, Vancouver, WA 98683-4469
      BBB File Opened:
      11/1/2002
      Years in Business:
      45
      Business Started:
      4/1/1979
      Business Started Locally:
      4/1/1979
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Oregon Hot Spring Spas Inc
      • Oregon Hot Spring Spa Inc
      • Apposta Inc
      • Oregon HotSpring Spas
      • Oregon Hot Tub
      • Jacuzzi Hot Tubs of Portland
      Business Management
      • Mr. Wilfried Mueller-Crispin, President / Owner
      • Mr. Steve Ruscigno, General Manager
      • Ms. Susan Rogers, President
      Contact Information

      Principal

      • Mr. Wilfried Mueller-Crispin, President / Owner
      • Mr. Steve Ruscigno, General Manager
      • Ms. Susan Rogers, President

      Customer Contact

      • Mr. Wilfried Mueller-Crispin, President / Owner
      Additional Contact Information

      Fax Numbers

      • (503) 644-1698
        Primary Fax
      • (503) 533-0133
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/26/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      I am writing in to file a complaint with the headquarters of Oregon Hottubs and Spas. They recently crafted an email marketing campaign for black friday sales and emailed it out to an unknown number of consumers. In the email they advertised 5 hot tubs at a special price point. In the same email they request consumer information. I filled out the form as I was interested in a couple of the hot tubs included in that email at that price. I got a call on thanksgiving day/morning. I was told that the hot tub I wanted in the email was not the price advertised and that they were only selling a brown one at that price. They said it was a marketing error and just used the wrong color hot tub in photo, I was also told that they had none of the hot tubs in the email left for sale. The email also offered no disclaimers such as limited quantities, specific model numbers/ colors etc. The following day (actual black friday) I followed up and was once again told that none of the hot tubs in the email were available/left at that price. Essentially they had sold out of every single hotub in that email, all five models, at that price. I questioned stores across the state of oregon and was given that same response as well. I am filing a complaint with you in regards to the nature of their marketing and client information collection practices and would like to refer specifically to oregon's anti trust regulation and fair trade practices law ors_646.607. When I visited a show room, the advertised models (some of them not all) were sitting on the showroom floor. When questioned about this I was told it was not the model number they were selling in the email nor the color. I specifically stated this was considered deceptive marketing tactics. I was told to forget about the email. This is highly deceptive marketing. The company needs to be held accountable for this and remove the email or provide the models advertised in the email campaign when I am standing right in front of it.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas M

      1 star

      01/05/2023

      **************** is great when you visit ********************** at ***************************************************************************************. I ordered a hot tub cover on 10/18/2022. ********************************* was so helpful. She said I should have my new hot tub cover by the end of December. I called on January 3rd, and ***** answered the phone. I asked her when my hot tub cover would be in.She replied, "I have no idea!" I would have thought she would have at least called the company that makes hot tub covers and ask them. But no, with no further discussion. I called back on 01-05-2023, and all you can do is leave a message. Several hours have passed. No callback.

      Oregon HotSpring Spas Response

      01/10/2023

      Thank you for your review. We apologize that you were not able to get through in a timely manner. We have been experiencing quite an influx in our call volume and are working diligently to get processes in place in order to improve response times. It looks like we have your order scheduled to deliver so I am glad we were able to get that handled for you.

      Local BBB

      BBB Great West + Pacific

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