Business Profile

Bank

Banner Bank

Headquarters

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Initial Complaint
11/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November 5, 2024 *************** approved a balance transfer check of $900 sent to banner bank. ****************************************************************** Ive called many times daily and never get a supervisor to resolve the problem of their accounts receivable to credit my credit card with this check that was sent. I am disappointed in banner bank obsolete system that even a digital transaction cannot be done. Where is the check for $900? Did someone obstruct the mail? This needs to be resolved! What is the address to send the balance transfer to? Why **** it listed in the statement? Or the customer service have this information?
Business response
11/27/2024
Thank you for bringing this to Banner Bank's attention. The Bank takes all complaints seriously. The complaint was escalated to management to review and reach out to the complainant directly. Due to financial privacy laws no additional information will be provided.
Customer response
12/01/2024

Complaint: 22593518

I am rejecting this response because:
I spoke to a **** and we have to see if the new check sent to an alt address arrives there. Also I was told I would be credited for interest had the (1st) check arrived and credited timely. We wait
Sincerely,

******* Rochelle ******
Customer response
12/06/2024
*************** issued a new check on Nov 22, 2024 and sent it per Banner Bank requesting authorities agent, ****** ********** to an alternate ******************************. To date: this 2nd check has not posted and again I get the impression Banner Bank is playing games or someone deliberately is sabotaging their mail; on this thought my relationship with Banner Bank is spoiled and my plans are to disassociate other accounts with this organization as they are bad. AGAIN NO TIME LIMIT TO RESOLVE. We all know a letter mailed in the **** rarely gets lost and doesnt take month(s) or several weeks to deliver even in a holiday season.
Business response
12/09/2024
Thank you for bringing this to our attention. Banner Bank has no control over when mail is delivered. The Banks credit card processing team is looking out for the new payment being sent by the other financial institution and will post the payment once it is received and adjust any interest accrued since November 5th. We understand the frustration and hope to have this complaint resolved as soon as the check is received.
Customer response
12/10/2024

Complaint: 22593518

I am rejecting this response because:
To Date December 10, 2024, Banner Bank has not received the incoming balance transfer check sent from *************** via **** mail. I cannot at this date except any resolve but exclaim only 100 percent dissatisfaction from the Banner Bank co.
Sincerely,

******* Rochelle ******
Business response
12/17/2024
The payment in question has been posted to the account as of 12/10/24. The Bank can empathize with the frustration in getting this payment posted, unfortunately Banner Bank has no control over the **** and when mail is received by the bank. This complaint is considered closed.
Initial Complaint
10/30/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Banner Bank opened a business account and used my home address WITHOUT MY PERMISSION. I do not have a business, I do not have any accounts with **********************. The "business" is being used to process transactions. The "business" addresses on their website and social are rented mailboxes in ********** and *******. According to ********, the "business" is a potentially unregulated male enhancement and supplement business that hails from *****. Upon being made aware, I contacted Banner Bank immediatley (as the website states). First ****** couldn't handle my inquire and escalated the issue. That ****** told me that they would have a branch manager contact me. The ****** also suggested I get a lawyer. I am a senior on social security. No money for a ********* one called me as promised. I went to the local branch manager with proof in hand. I was told that addresses are public domain and anyone can use my addres and that I could file a police report but likely nothing would b done. I asked if Banner vets business accounts and I was told, not all were vetted. I was told that the branch manager would issue an investigation. I asked about the process and how long it would take. I did not get a definitive response.I did not receive any type of claim number for follow up. I have filed with the ***, the ***, the DA's office and local ****************. The account was opened either in ** or ********, **. I believe Banner Bank did not vet the business as they wanted an account with good cash flow to make their quota. I don't believe the branch manager filed an investigation, I heard from no one. This is identity theft, possible money laundering, tax fraud, etc. Banner Bank put me at risk. And Banner Bank is culpable.
Business response
11/12/2024
Thank you for bringing this to our attention. The complaint has been escalated to be reviewed and looking over the information provided it appears this complaint has been resolved. Due to financial privacy no additional account information will be disclosed.
Customer response
11/12/2024

Complaint: 22494917

I am rejecting this response because: There is no proof of resolution. An account was opened without my authorization.Please provide any and all documention regarding resolution.

Sincerely,

****** *****
Business response
11/27/2024
Thank you for your response, Banner Bank can understand your frustration. The *********** base has been reviewed and there is no account opened in your name. There is an ongoing review into why an incorrect address was added into the system and mail sent to you. Please accept our apologies for the concern this has caused you.
Customer response
11/28/2024

Complaint: 22494917

I am rejecting this response because:
In my original complaint, I never suggested that Banner Bank opened an account in my name, ********************** has responded to a question I did not ask. Instead, Banner Bank is seemingly lessening their exposure by treating this as misdirected mail, bad address, etc. Simply, not sure how my address appeared tied to a business account.
Other peoples checks were sent to me by Banner Bank. Banner Bank is violating ********* personally identifiable information which includes the names, addresses and account numbers of the people who's checks have been sent to me.
Further, Banner Bank has not mentioned when the investigation will be concluded, if in fact they closed the account, when and if they will notify me of the outcome. Further, I sent an FCRA 609 e request, received November 8th by Banner Bank, As of today, Banner Bank has been non-responsive.

Sincerely,

****** *****
Business response
12/09/2024
Banner Bank ***************** continues to investigate this complaint. Ms. ***** is not a Banner Bank client and due to financial privacy laws, the Bank cannot discuss the account with her. Ms. ***** can expect a response from the Bank once the investigation is complete.
Customer response
12/09/2024

Complaint: 22494917

I am rejecting this response because: I am a victim of identity theft. It does not matter if I am or am not an accountholder at Banner Bank. Banner Bank allowed a non-US citizen, ***** T *******, who crossed the border into the *** to open a busines checking account at the ******, ** branch using my address without authority. He simply walked into the branch and set up an account. Many transactions have been associated with my personal home address. I do not have to be an account holder to be victimized by identity theft. Banner Bank has collaborated and corroborated with ***** T ******* to open this account fraudulenty, likely because Banner Bank is a commercial bank and likely has a quota for new accounts. In addition to my identity theft, Banner bank has violated PII, Gramm ***** ******, data breach, etc. as they sent me nsf checks to be paid to this business account. The checks contain names, addresses, account information and signatures. I have properly requested with all appropriate documention a **** 609 e. The request was received by Banner Bank at the corporate HQ on 11/8/2024, per the registered signature required receipt. According to the **** 609 e request, Banner Bank must provide this information within 30 days. Banner Bank has been non-responsive and won't allow access to me for anyone to communicate with. Banner Bank is now outside of the legally required 30 days. Banner Bank had no issue using my home address without my permission, Banner Bank had no problem sending me nsf checks, yet, yet, Banner Bank is taking the stance that I am not a "customer". Does it matter if I'm a customer or not? ********************** used my address in setting up a fraudulent account and they will not respond to me despite my many attempts and request via return receipt signature required. While Banner Bank claims this is pending investigation, I find it heartily absurd that despite my claim, no one, absolutely no one has contacted me in any shape or form. Banner Bank has been non-responsive, using delay tactics and has ignored all communications from me. The **** 609e gives Banner Bank 30 days, yet, I alerted Banner Bank of this issue immediately long before my **** 609 e request.

Sincerely,

****** *****
Business response
12/18/2024
Hello, responding to your request for clarification. This complaint is being handled by the Bank's legal department and Ms. ***** is aware of this. In summary Ms. ***** opened mail sent by Banner Bank to her address but not addressed to her. The address change to her address was done by an authorized account owner. Ms. ******* personal information such as, SSN and DOB were not obtained by Banner Bank, in addition no accounts are associated with her name. Banner Bank's business client and the individual that Ms. ***** identifies on the Identity Theft Report is known to her, per her statements and noted on the ** Theft report. Ms. ***** is requesting records be sent to her on the Business account in which she is not entitled to and would be against financial privacy laws. ************** has contacted her directly to address the issues noted in her complaint and Legal has sent a letter to her explaining this (attached). She is not satisfied with this outcome, legal and ************** continue to work on this and will send a follow-up response to Ms. ****** I do not have a timeframe on when this follow-up will occur. Please let me know if there is anything else you need from Banner Bank at this time. Thank you.
Initial Complaint
09/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
9/13/2024 I made a deposit 9/14/2024 my account reflected the deposit as processed in my account 9/15 - 9/16/2024 I made my typical payments 9/17/2024 multiple "overdraft" and admin fees on an account that doesn't support overdraft in the first place ********* is just awful. I'm constantly having to triple check everything and they will bounce payments costing fees from other institutions even when the account balance is adequate. But this time, it's like 6 fees back to back and I'm done. I'm fed up. Get it together, Banner Bank.
Business response
09/20/2024
Thank you for bringing this to our attention. The Bank takes all complaints seriously. The complaint has been escalated to senior management to review and will work with the branch to address the concerns and respond directly to Ms. **************
Initial Complaint
08/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
BANNER BANK failed to protect and return my money from fraud transaction amounting to $4468.00.
Business response
08/08/2024
Thank you for bringing this complaint to Banner Bank's attention. The complaint has been escalated to management to investigate further and will respond to **********. Due to financial privacy laws no additional details will be provided.
Initial Complaint
08/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 29, 2024, my checking accounts at ********************** was garnished. They charged $125 "legal processing fee" and took the remaining $1.34 to send to the garnisher, 'Professional credit service' the garnishment was entered into court on 3/30/2012. The copy of the garnishment the bank received wasn't within *************************************** judge signature on it making this document legal. There is only a typed paper that looks like a court form, that the garnishers' attorney filled out. I have asked the bank if this is legal, as it's over 12 years old and the debt is 15 years old. They claim because the garnishers attorney signed (typed) their name on the form, that that makes this legal and they're allowed to take my funds. When I ask banner bank what dates they look at when they receive a garnishment, or what makes it legal without a court stamp, they tell me that I have to speak to the garnishers attorney. But going to the attorney, means they will say and do whatever to get their money, the bank, who I've banked with for almost 20 years, claims I need to get a lawyer to ask them what makes it legal, they will NOT tell me the bank rules on garnishments, claims that I'm asking for legal advice EVEN THOUGH I SPECIFICALLY SAID it was a general question about their bank policy, what is the garnishment policy, they refuse to answer me. I do not think this is legal, to me, I feel like anyone could type a letter stating they're an attorney and owed money and could get away with it because that's how insane this seems to me. Please help. I have reached out to be contacted from legal aid as I am a 5 person household with 1 income.
Business response
08/09/2024
Thank you for bringing this complaint to our attention. In response to the concern regarding the garnishment paperwork the bank received, this concern has been sent to the ***************************** to review. Due to this being a legal issue the Branch was not able to provide specific details and advised the client to reach out to their own legal counsel or to reach out to the agency that submitted the garnishment. Due to financial privacy laws no additional comments can be provided.
Initial Complaint
07/15/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I opened a checking account ******* with ************** and Banner bought them. I have been trying to close my idle account for over 6 months. I call and speak to a Banner Bank customer support agent, advise them I want to close the account, and the agent confirms the account will be closed and remaining funds distributed to me. I have done this 5 times and every agent promises me the account will be closed, yet it never is. Every month they are charging me service charges and fees but wont close the account. The agents I talk to see in the notes that the account should have been closed and comments from past agents, but do not know why it wasnt closed. Again, every month they are charging me service charges and fees but wont close the account. I just want the account closed and any fees and service charges returned from when I first initiated the account closed. I just got a new statement dated July 1st, 2024 from Banner that the account is inactive and dormant and they are going to add another monthly fee. Thank you and please help.
Business response
07/16/2024
Thank you for bringing this complaint to our attention. The Bank takes all complaints seriously. The complaint was escalated to management to review and to contact ****************** to discuss the issues noted in the complaint. Due to financial privacy laws no further comment will be made. The Bank considers this complaint to be closed.
Initial Complaint
04/26/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to bring to your attention a concerning matter regarding my recent experience with Banner Bank. Upon attempting to access my online banking portal today, I discovered that my checking account was inaccessible. After contacting the local branch, I was informed that my account had been charged off on April 1st due to an overdraft of $148, of which I was previously unaware.I wish to express my deep dissatisfaction with the handling of this situation. Despite my preferred contact methods being phone or email, I did not receive any notification regarding the overdraft. As someone who does not regularly utilize the online banking platform associated with this account, I was unaware of the overdraft until today's incident.Furthermore, it is disconcerting that my account was charged off after only 30 days of delinquency, a timeframe significantly shorter than industry standards for such actions. Typically, financial institutions allow 120 to 180 days before resorting to such drastic measures. I believe this rapid action, combined with the lack of notification, has unnecessarily escalated the situation.Given that my checking account is vital for my business operations, including transaction monitoring and tax filing, I urgently request that access to it be restored. Additionally, I am committed to resolving the outstanding balance and would appreciate the removal of the charge off from my credit report once the matter is resolved.I trust that Banner Bank will take the necessary steps to rectify this situation promptly
Business response
05/07/2024
Thank you for bringing this to our attention. The Bank takes all complaints seriously. Ms. ****** complaint has been escalated to senior management for a review. Due to financial privacy concerns no other comments will be made.
Customer response
05/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
02/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This all started on 02-12-24, when I deposited the check to my checking account. The next day my account was frozen of all funds for fraud. On 02-20-24, Banner Bank closed my account, sent me a check for the available funds I had in my account and said that they were sending the ***************** check back to the credit union. The credit union has still not received the check. I want them to tell me what happened to this check, to give me a date the check was sent back to the credit union, the tracking number and the date the check is expected to be arriving back to the credit union.
Customer response
03/01/2024
On 03-01-24, Banner Bank called me in regard to this complaint and I am still not getting the correct information from any one at this bank. I have heard three different explanations from three different people, about this situation and nothing is making sense to me.
Business response
03/01/2024
Thank you for bringing this complaint to our attention. The Bank takes all complaints seriously. The complaint was escalated to management to review and to contact ********** to discuss the issues noted in the complaint. Due to financial privacy laws no further comment will be made. The Bank considers this complaint to be closed.
Customer response
03/01/2024

Complaint: 21367626

I am rejecting this response because:2 of the bank employees has told me two different things and the fraud department has told me a completely different story about the situation that took place with this issue. All I want is the truth about what happened to that cashier's check from ***************** and to the whereabouts of it. I was told by *********************** from Banner Bank the day they told me that they had closed my account, was that the check was being returned back to *****************, the same day they were sending my check out with the funds from my account that they closed.

Sincerely,

May Fox
Customer response
03/05/2024
I have been in touch with the ***************** in regard to the check that was supposed to have been sent back to them from what supposedly was to be a Fraud case by Banner Bank. I have the Fraud case number which is *********. ***************** is saying the check was cashed, Banner Bank is saying there wasn't enough funds in the ***************** Account to cover the check that I deposited, so they took the funds out of my account and labeled it as Fraud. Then I was told on 02/20/24 when they closed my account out that they sent the check for ***************** back to the ************* I want to know where the ***** is or what check was sent back to ***************** and the date, along with tracking numbers and photos of the check that was sent back, a photo of the envelope that the check was sent back to the ***************** and any other paperwork pertaining to this case. I have also been told 4 different stories now and none of them make any sense as to what has happened to this money or check.

Customer response
03/05/2024
Here is a copy of the check that was cashed at Banner Bank from the ***************** that clearly shows it cleared the bank.
Business response
03/15/2024
Banner Bank is not able to provide additional information regarding the status of the cashier check and when will it be returned to the paying bank at this time, unfortunately the cashier check in question is fraudulent based on the information provided by the paying bank. Banner is waiting to receive the proper documentation from the paying bank to return the item to them. It appears that ********** is a victim of a scam; Banner Bank empathizes with her and encourages her to contact the bank directly if she has further questions.
Customer response
03/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

May Fox
Initial Complaint
01/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Banner Bank has denied a dispute (ID# ****** totaling $239.70 saying that I made the charges. This is the second time that I have been taken for this amount. I never made any such charges and feel that they have been scammed, leaving me holding the bag. I have been a pastor for over 50 years and now feel that this bank has called me a liar and have besmirched my character. I finally have had enough and will be closing my account as soon as I can transfer my accounts to a more reputable bank. I will also warn others an about how I have been treated. So far I have been bilked of nearly $500. NO MORE. No one has even reached out to help me in this matter.
Business response
02/09/2024
Thank you for bringing this to our attention. The Bank takes all complaints seriously. The complaint has been escalated to ***************** to review and will be reaching out to you after they have reviewed. Due to Financial Privacy Laws no additional comments will be made.
Initial Complaint
01/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They had a "malfunction" while processing my express pay instant transfers from Lyft and Uber. These are instant transfers that are supposed to be available in your account immediately. Unfortunately because of the system error the funds were not available even 15 hours later. After hours of dealing with customer service and dealing with my local branch they finally gave me provisional credits...then they vindictively reversed them 5 minutes later...and now they're trying to process charges again that already cleared. Now my account is screwed up even worse than it was this morning and no one is being accountable. No one is even trying to fix this.
Business response
01/31/2024
Thank you for bringing this complaint to our attention. This complaint was escalated to management, who reached out to **************** to review his account and discuss what occurred with the posting of the transactions that did not show right away to his account. The issues have all been resolved and the Bank considers this complaint to be closed.
Customer response
01/31/2024

Complaint: 21195469

I am rejecting this response because:

Sincerely,

***********************

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