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Insurance Services Office

Thrivent Financial
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.24

Average of 33 Customer Reviews

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Review Details

  • JoAnn E

    Date: 03/29/2025

    My parents paid into long term care insurance with Thrivent for 25 years. What a waste. Their money would have gone farther in a simple investment. My dad died before seeing any of it. The last year of my mom’s life with caregivers at home followed by caregiving in a facility was a NIGHTMARE dealing with Thrivent. Terrible customer service, no communication- not by phone, email or mail. I had to call repeatedly, put on hold, waiting for someone who knew the status of her claim. Thrivent always blamed the agency for delay but never contacted me to explain or expedite the process. She would only receive a payment, months later, because I pitched a fit at them. And the daily benefit isnt even half of actual care costs. Would NEVER recommend Thrivent for any reason. In the end, Im sure Thrivent is happy to have made a nice profit off my parents.

  • Craig M

    Date: 03/24/2025

    I have had them as a secondary medical insurance ( ******** primary) for 6 years.. & I’m lucky if they pay for anything. Compared to the premium I pay for them, I get less than .05 % back in coverage payments in return. Sad. You think a church affiliated organization would look out more for their clients!!! Buyer beware!!

  • Gary H

    Date: 01/10/2025

    Gary H

    Date: 01/10/2025

    I would give this so called company a 0 if it was on the ratings. 0 communications, don't return calls and are 0 help also. They have been delaying my mother's beneficiary payment for over 6 months with excuses that had left our family frustrated since my mother's passing. I would not recommend this company and I am going to file a complaint with the Attorney General of MN and maybe that will get some results from this so called *****************

    Thrivent Financial

    Date: 01/31/2025

    Our team has acknowledged the clients concern and are conducting our review. We appreciate the opportunity to review and address the concerns.

    Thrivent Financial

    Date: 02/13/2025

    Our teams have worked directly with the client and the matter has been resolved. We appreciated the opportunity to review and address the concerns.

  • Tim W

    Date: 12/05/2024

    Tim W

    Date: 12/05/2024

    Since November I have been unable to log into their online portal. This is unacceptable, do not hold your funds with this company.

    Thrivent Financial

    Date: 12/13/2024

    At Thrivent we help people achieve financial clarity, enabling lives of meaning and gratitude. We genuinely care for our clients and strive for excellence each day. Our teams have attempted to contact Mr. **** without success. Mr. **** has been provided with a direct contact information so that we may assist at his convenience. We appreciate the opportunity to review and address his concerns.

  • Duncan R

    Date: 12/02/2024

    Duncan R

    Date: 12/02/2024

    They are terrible to work with. They never return phone calls. Do not do business with them.

    Thrivent Financial

    Date: 12/13/2024

    At Thrivent we help people achieve financial clarity, enabling lives of meaning and gratitude. We genuinely care for our clients and strive for excellence each day. Our teams have attempted to contact Mr. ******* numerous times without success. Mr. ******* has been provided with a direct telephone number so that we may assist at his convenience. We appreciate the opportunity to review and address his concerns.

  • Marlene E

    Date: 08/15/2024

    Thrivent has been extremely difficult to work with!! My elderly mother who resides in a nursing facility bought the Thrivent spiel and had signed up with them years ago. She had purchased nursing home insurance. When it came time for her to use it, they fought it tooth and nail. I had to get numerous, numerous affidavits and legal declarations and sent them a two-inch thick folder of documentation in order for them to finally cover her. Since that time, they treat me, the POA, like a criminal and will not discuss her policy; are rude and dismissive when simply trying to update addresses and phone numbers, and overall are cruel and harsh in their demeanor. No one expected my mother to live as long as she is, so at 95 years of age, they continue to deny and fight back against her increasing nursing home charges. I would never in my life work with this company in any manner!

  • Rob G

    Date: 08/05/2024

    Terrible company to deal with. Settling and estate that had policies with Thrivent. They make you supply documents that are not needed by other insurance companies. Will not send or receive emails. There higher purpose is to make it difficult for their clients.

  • Katrina E

    Date: 04/16/2024

    If I could give 0 stars I would. This company ************ their employees like dirt. They do not care about their people. I have not worked for Thrivent but I know someone who has and they were treated like a throw away and targeted to be driven out of the business. Not a religious company at all. Their VPs are not leaders and treat people terribly. They blow all the investors money with high end travel and spend their profits on their executive leaders who arent leaders in the slightest based on what I know. This company is evil. Im a very successful leader with a fortune 50 company and never would they let this happen to my employees. Im extremely saddened by the way people are treated at this company. Please do not invest your money with this financial institution.

  • Matt L

    Date: 02/29/2024

    They absolutely stone wall you legally and do nothing that is indicative or care or concern. The moment you need them, they're gone hiding behind their legal team via voicemail!Absolutely horrible, ethically disgusting behaviour.

  • Sondra M

    Date: 02/28/2024

    We have a fantastic rep who keeps in touch, explains everything very well. However, I learned from ******** that they celebrate LBGTQ. So much for being a Christian organization. When I questioned someone at their main office, it was confirmed that they need to be inclusive.

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