Travel Agency
Destination VacationThis business is NOT BBB Accredited.
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Complaints
Current Alerts For This Business
A letter was sent to Destination Vacation on February 7, 2024 in regard to a detected pattern of complaints. The complaints pertain to consumers stating they paid for vacation stays not honored, and refunds not provided though services are not rendered.
On February 21, 2024, Destination Vacation advised BBB that its business is closed and that "no other units will be sold <by me> any longer." The business also advised BBB that it is working to "clear up remaining refunds."
If you have a complaint against Destination Vacation, BBB recommends that you not only file one here, but also with the Department of Agriculture, Trade and Consumer Protection (DATCP): https://mydatcp.wi.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Attended 30 minute presentation. Per advertisement, no purchase necessary for 4 day 3 night accommodations plus the $250 airfare voucher for attending same day. Supposed to be received via email in ***** hours. Have not received and follow up email was never responded to.Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 9, 2024 I made a hotel reservation at the Wilderness through Kate Deals/********************* Deals for December *****, 2024. I was told by Kate Deals that I could not use a credit card because they are owner condos so you pay them directly. So a venmoed ****** to Colleen Wogernese *********. On 10/21/2024 I saw/read a news article on Fox 6 that this Colleen Wogernese ********* was just found guilty of Theft and False Representation. I then contacted the Wilderness and they stated that I did not have a reservation. At that point I emailed Kate Deals and told her I wanted my money back because I did not have a reservation at the Wilderness. She states that my name goes on a list 15 days prior to the reservation date per the signed agreement. I emailed her back and stated that per the signed agreement I had a reservation at the Wilderness which I clearly did not. When this Colleen was in court she stated that she was remorseful for what she did and wouldn't do it again. Come to find out she and her husband were continuing to scam money from people the whole time and she did not quit scamming people like she told the court, she just changed the name she was doing it under. I feel stupid for falling for this but know someone who used her site before and had no problems. She apparently was one of the few lucky one. I am asking first and foremost a refund of ****** and then all of her business under the various names get shut down.Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a room with her for March 2024 and I paid in full. The day I was leaving for that vacation she messaged and said the condo wasn't available and she would refund me. I have attached messages as well as proof of payment. I have still not gotten a refund from her.Initial Complaint
10/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Booked a 2 bedroom condo at ****************************** through ************** Wisconsin Dells Condo Deals- communicated via FB messenger with user **********************. Sent payment via ******. Did receive email confirmation after money was sent. No reservation at the resort was ever placed. Money was taken and has not been returned.Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I reserved a condo on January 15, 2024 for June ***** at the ***************************** in the ***************, **. I paid $1300 for the condo. Payment was sent to Colleen Wogernese-********* at e-mail address of ******************* Pay Pal information: Customer is '**********' and Pay Pal account is '@********'. ***** ****** also paid $975 for an additional condo to the same individual on January 17, 2024. I booked a second reservation through the same people at the same location for July *****, 2024 for $950.00.The deals were brokered by a ******** 'person' called Kate Deals. This individual is the Administrator for a ******** page called Wisconsin Dells Condo Deals. The e-mail address for this group is **************************************************** I have a work phone number for this individual listed as ************.The above-mentioned three reservations were not granted. The total loss was $975.00 for ***** ****** and $2,250.00 for me, ********* *****.Initial Complaint
09/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In October of 2023 I purchased a weekend stay with Colleen for the Wilderness in *** *****. I had to pay her up front 850 and she said shed get me the confirmation soon. When I contacted her she then said shed get it 15 days before the stay. Once we got close she kept making excuses. I asked for my money back and she said she would in the 3-5 days. The money never came and she stopped communicating with me.Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My complaint is similar to most of the others and Im mad at myself for not checking the BBB first! Booked a 2 bedroom presidential suite at ******* in *************** back in April through Kates Deals (formerly Destination Vacations). This was for 8/26-8/28. Paid $600 Apple Cash and was told Id have reservation info 15 days prior. Didnt receive anything so messaged her a week before and was told Id have the information Wednesday. Wednesday came and went and no info. Messaged her Thursday and was ignored. Kept asking where my info was and she responded late Thursday night Id get it tomorrow. You guessed it no info. Was ignored all day Friday and kept messaging her. She responded Saturday morning that she wasnt home but would get on the computer and send it as soon as she got home. No info was sent. Its now Sunday we are supposed to go tomorrow. I call Wyndam myself to ask and there is no reservation in my name. I told them I booked through a ************** and she said oh no. Furthermore Im told it is owner only time there and no one allowed to rent their units. I tell Kates deals this and finally get a response that owner occupied only ended 8/15 but this owner is not responding and shell give him until 3. Shes still stringing me along playing this game. 3 came and went with nothing. I booked something else and sent her several messages asking for a refund. Finally get a response at 8:00pm that again shes not home but will start the process as soon as she is. Right. I dont know how she hasnt been shut down yet. Id like a refund but am not holding my breath.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid "Kate deals" which is colleen ********* from ********************* deals ************** $775 for a 3 night stay in a condo at wilderness resort and she never got me a room or a refund. She is fraud and after researching looks to have been doing this for a long timeInitial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent a message to Colleen ***** as she posted on ******** about a condo rental in ********* dells. I paid her via Apple Cash. She said nothing to me, but the week of my rental I messaged her as they couldnt find my rental at the resort and she stated she wasnt getting the girl to put the rental in my name. She then ghosted me for the rest of the time. I ended having to book another place. Was told I would get my refund in a week and that was April 2024 and its July now and still nothing. She continues to ghost me and has another profile under Kate Deals.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My soon to be sister in laws Bachelorette party in ***************** and sundara spa was quickly ruined by colleen who wouldn't give me a confirmation number. Was given the run around. She told me this wouldnt happen!!! She also goes by Kate Deals. It's the same person. Don't be fooled. She was even my friend at one point ! She completely disappointed me. And all I want is for my brother and soon to be sister in law to get there $1500 back. We ended up having to stay at a VRBO for even more money. Such a disappointment. I'd just like the money back for them. Please.
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Contact Information
Appleton, WI 54915-7482
Customer Complaints Summary
69 total complaints in the last 3 years.
22 complaints closed in the last 12 months.