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Business ProfileforAshley Furniture Industries, Inc.
Furniture Manufacturers
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Additional business information
Additional Info:
9/10/08Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc. Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley Furniture accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Furniture Representative". These bogus job offers and the people perpetrating these scams are NOT affiliated with or connected to Ashley Furniture Industries, Inc. The company does not offer work-at-home jobs. If you have received one of these suspicious email messages, Ashley Furniture Industries, Inc., would like you to forward the email message to [email protected]. Ashley Furniture Industries, Inc., has also posted a response page on its website http://www.ashleyfurniture.com/Feedback/OnlineScam.aspx .If you are the recipient of one of these bogus, work-at-home job offers, here is some advice from the BBB: * If the "company" sends you a check, asks you to deposit it into your personal account, and wire funds overseas, stop immediately. This is a red flag that the check is counterfeit.* Don't assume that the check is legitimate just because your bank accepts it for deposit. It may take weeks for the bank to learn it's counterfeit. *If the check is counterfeit, you will owe the bank the amount of the check that was deposited over your endorsement (plus any applicable penalties). You're the one that is ultimately liable to your financial institution. *You will not be able to recover your funds from the money wire service. Once the money has been sent, it's gone!*If you are a victim of this scam, you should contact your local law enforcement agency.
At-a-glance
Customer Complaints
685 complaints closed in last 3 years
252 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Ashley Furniture Industries, Inc. offers the manufacture and sale of furniture to Ashley Furniture dealers only within the United States.
Business Details
- Headquarters
- 1 Ashley Way, Arcadia, WI 54612-1218
- BBB File Opened:
- 9/21/1993
- Years in Business:
- 79
- Business Started:
- 1/1/1945
- Business Started Locally:
- 1/1/1945
- Business Incorporated:
- 3/27/1984
- Accredited Since:
- 2/20/2008
- Type of Entity:
- Corporation
- Business Management
- Ronald Wanek, Board Chairperson
- Todd Wanek, President/CEO
- Homestore Customer Care, Customer Service Representative
- Contact Information
Principal
- Ronald Wanek, Board Chairperson
- Todd Wanek, President/CEO
- Homestore Customer Care, Customer Service Representative
Customer Contact
- Ronald Wanek, Board Chairperson
- Todd Wanek, President/CEO
- Homestore Customer Care, Customer Service Representative
- Additional Contact Information
Fax Numbers
- (608) 323-6139Primary Fax
Phone Numbers
- (608) 323-3377Other Phone
- (608) 323-6139
Customer Complaints
685 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a bedroom set from Ashley Furniture in July 2018 and it was delivered in August/September 2018. I ordered the furniture online and paid the invoice in full via a credit card in 2018. We had no issues with the order or delivery. In June 2024, I received an email from Ashley Furniture that I owed $159.00 for an outstanding delivery fee. They advised that they attempted to charge my credit card but it was declined. They sent me two notices for this outstanding balance. When I contacted their customer service, I advised that I thought the emails were a scam since I had no recent transactions from Ashley Furniture. They advised I did have a remaining balance and asked me to submit payment. I declined and asked for more detail. All they could advise was that they did an audit and found this balance. They did not provide any explanation for why they did not provide an invoice in the 6 years since I received the delivery. The original invoice from my order did not include a delivery fee and that invoice is attached. The invoice for the delivery fee was only generated in April 2024; also attached. Lastly, the company attempted to charge my credit card (without my knowledge or consent) and the charge was declined as this card is expired. I am still unsure if this is a scam and some entity is trying to represent Ashley Furniture or if this is legitimate. If this is legitimate, I decline to pay for this delivery fee as it was not part of the original agreement and the screenshots the finance department sent me do not provide a sufficient explanation of the situation.
Read MoreCustomer Reviews
372 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Deborah H
1 star
06/24/2024
I don't like my sectional it does not fit nicely in living room also its uncomfortable I thought it was nice online and in person it doesnt fit in my room I called 24 hr after to come and get the furniture and they keep saying that there is a claim and its been more than four days. I would like to return it. I will never buy from these people again
Ashley Furniture Industries, Inc. Response
06/25/2024
Thank you for reaching out to Ashley Furniture Industries, Inc. We appreciate your communication regarding your situation.Your concerns are important to us, and we will ensure that the necessary steps are taken to address the matter promptly. Upon review, I see that the sectional has been approved for a return and scheduled for pickup next week. If you have any questions or concerns please reach out to us.
Regards, Ashley Furniture Industries, Inc.Corporate Office
Regards, Ashley Furniture Industries, Inc.Corporate Office
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