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          Find a Location

          Ashley Furniture HomeStore Stoneledge has 45 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAshley Furniture HomeStore Stoneledge

            Furniture Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Ashley Way

            Arcadia, WI 54612-1218

            Get Directions
            Visit Website
            (800) 240-3440

            Customer Reviews

            2.86/5

            Average of 327 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            721 complaints closed in last 3 years

            145 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/4/2015

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers complete home furnishings and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Ashley Furniture HomeStore Stoneledge has 45 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Ashley Way, Arcadia, WI 54612-1218
              BBB File Opened:
              2/18/2015
              Years in Business:
              19
              Business Started:
              2/22/2005
              Business Started Locally:
              2/22/2005
              Business Incorporated:
              2/22/2005
              Accredited Since:
              6/4/2015
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Stoneledge Furniture, LLC
              Business Management
              • Homestore Customer Care, Customer Service Specialist
              Contact Information

              Customer Contact

              • Homestore Customer Care, Customer Service Specialist
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              721 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased a $1600 Coulee sofa with chaise at Ashley Furniture Store in *************** on 11/12/20. I also purchased a 5-year protection plan in case anything goes wrong with the sofa for $169.99 included in the total purchase price. The sofa was delivered on 1/12/21. Today, I called for replacement of cushions because after 3.5 years, the cushions are all flat. Ashley Furniture does not stand by their quality and sold me a subpar product at the cost of $1600. Neither Ashley Furniture nor GBS protection plan will replace the cushions. I was sold the 5-year protection plan under false pretense.
              Read More
              Read 720 More Complaints

              Customer Reviews

              327 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Edwin R

              07/25/2024

              This is the absolute worst company I have EVER delt with. I wish I would have checked their BBB score sooner..... The CEO of this company Todd ************** is doing a terrible job. Issues like this start from the top!!! Just a little background I was sold a discontinued couch and the sales rep Stella added a different couch than the one that we saw at the store. I'm almost positive she knew what she was doing as stock numbers will tell you on their iPads. She then continued to sell us the "matching" loveseat with the wrong couch and successfully made this fraudulent sale. After that, when the delivery guys show up they text us that they are outside and wait for 5 minutes and then leave. I call them and ask them to wait 2 minutes and they hang up on me. After that, I work with the Manager Alex to have the drivers come back and they deliver the couch. SURPRISE!!! WRONG COUCH!!! I tried to work with Alex to get the right couch delivered and he sets up the delivery for us again with the "right couch" Second delivery attempt happens and guess what, They send the same WRONG couch! At this point, Alex is making all kinds of promises and says the couch was discontinued and this was a mistake on their part. To make it up to us he lets us select another couch set + $150 credit for the store and tells us to sell the loveseat we bought. We agree on a different couch set and he tells us to go in the next day to sign for the new couch set. (Unfortunately he was not going to be there) I get a call the next day from another manager Christa telling us this guy Alex gave us wrong information and they can't do what he promised. Not only that they can't refund us the loveseat until their regional manager approves this and this will take 24-48 hours. Then I realize I am working with a bunch of FRAUDS!!! I tried calling Alex, no answer! DO NOT DO BUSINESS WITH THESE FRAUDS!!! SAVE YOURSELF THE HEADACHE!! I NEVER LEAVE REVIEWS BUT NOW AFTER THIS, I WOULD NOT FEEL RIGHT TO NOT WARN YOU!
              Read 326 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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