ComplaintsforBlain's Farm & Fleet

• Initial Complaint

  12/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered online with a shipping address of a personal mailbox at a *** Store. I get all of my packages there because they sign for them, secure them, and it's very convenient. Farm and Fleet said they won't ship to my address, even though it's on my driver's license, bank accounts, and credit cards, including the one I used for payment.I've never dealt with this from a seemingly endless amount of businesses.

  Business response

  12/18/2023

  On 12/16/2023 an email was sent to the customer requesting that he calls customer ********************** with any questions regarding his order cancellation. If he had called us, we could have explained to him that we needed to verify some information to rule out any fraudulent activity happening on his card. At that point we would have verified his address was legit and would have shipped the order. Going forward, if he does place an order with us again and this happens, he should call customer ********************** so we can work through this with him. Thank you.

  Customer response

  12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called customer ********************** immediately after my order was canceled. I was told that my issue would be escalated. I have previously shared how this escalation led to my being informed that my address is freight forwarding (Not true!) I was never offered the opportunity, or given the notion to call or email any verification information. I was told specifically that my address is invalid, and that's the end of it. Please read the email from your employee '*******'.

  
  Regards,
  
  *************************

  Business response

  12/18/2023

  Please contact ********************* at 608/754-28214 Ext ****. She is aware of this situation and needs to verify some information with you. 

  Customer response

  12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Farm and Fleet is a mess. They told me how wrong I am and that my *** Store personal mailbox is a freight forwarding address. Next, in a strange twist, they offered to sell me the same item that they have been preventing me from buying. I spoke with ***** who is supposed to be a 'Customer **********************' specialist. She certainly is not equipped to be in this role. She made one excuse after another, and didn't attempt to the least bit helpful.
  
  Regards,
  
  *************************

  Business response

  12/19/2023

  Hi **** - Thank you for sharing your thoughts regarding your last interaction. I apologize your issue was not resolved. Please note we partner with a risk management company to ensure our customers are not having fraudulent activity on their credit cards. That is why we were so very hesitant to ship your item out. Your address is often used by freight forwarders.  However, since you are not a freight forwarder and to apologize for the confusion, I am having a pizza pizazz shipped to you at no charge. I will email you the tracking information as soon as I get it. 

  Customer response

  12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/28/23. I did an online order. I was told the order was ready for pickup. I go to pick it up and after 25 minutes of waiting Im told they are picking my order. After almost ************************************************************ I need to go talk to the manager because over HALF my order was out of stock and I would need to get a refund. The manager told me that the night staff probably gave your order away. How is this okay?? She said its anongoing issue. My dogs are now out of food and I have to find a replacement supplier.

  Business response

  12/04/2023

  Thank you for giving us the opportunity to correct this situation.  ******************** did contact our customer ********************** department and worked with ***** on a resolution.  At this time, this matter has been resolved. 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/3/23 I placed an order for 2 iron out products totaling ***** they confirmed the order and took the money from my account only to turn around and cancel the order for no good reason fraudsters

  Business response

  11/06/2023

  This order was completed and shipped out on November 4, 2023. 

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 30 Nov 22, I placed an order for delivery and there was NO delivery fee. On 6 Feb 23, I placed an order for delivery and did not look at the total very closely assuming that the delivery fee was just like it was with my previous order. On 18 Mar 23, I went to place an order for delivery and realized there was a delivery fee of $21.50 added to the order. Quickly changed the order to pick-up and the fee disappeared. Went back to look at previous orders and noticed a delivery fee was also added to my order in Feb. When did F&F start charging a delivery fee? And how did you notify your customers of this change? That is a huge delivery fee - especially when the driver DID NOT follow the special instructions that were added to my February order. My order was piled on the step directly in front of my door instead of on the front porch as requested. Definitely not worth the delivery fee - especially when the store is ONLY 11 MILES from house.There were no e-mails or alerts on the website notifying customers of the change - that customers were now charged a delivery fee. Yes, I could have noticed it at checkout, but was in a hurry to place the order and was not expecting there to be a delivery fee since there wasn't one with my previous order. It was very sneaky on F&F's end to slip that delivery fee onto orders. Also, my special instructions WERE NOT followed by the delivery service. And now the website states "Rewards Members Get Free Same Day Delivery when they spend $49 or more on Pet ***************** My 6 Feb 23 order would have qualified for free delivery.I am asking for a one-time courtesy refund of the $21.50 delivery fee from my Feb 23 order. This may not seem like a lot of money to some, but that is a lot for me. I have been a loyal F&F customer for years and would like to continue shopping at a more local store vs big chains. A refund of $21.50 would be greatly appreciated!Thank you!

  Business response

  10/09/2023

  On Friday October 6th, Customer ********************** emailed a $25 gift card to reimburse the delivery fee.  Please note going forward, unless there is a current promotion, we always charge a delivery fee. The great news is many of the orders you have placed did qualify for that free delivery promotion. Be sure to verify if you are getting a delivery charge or not before submitting the order.  Thank you for being a valid customer. 

   

  Customer response

  10/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The retail outfit in question, is refusing to honor a "warranty repair" pertaining to my vehicle, the service in question is a front brake pad(s) & rear brake ****************** I drove my vehicle to this business on Sunday morning 8/20/23 for a brake **************** change. After the inspection was completed and oil change as well, I was informed by the ********* employee that the front brake pads were at 1/2 life & the auto **** technician recommended the front brake pads be replaced. Furthermore, I was advised that the rear brake ************* were in need of replacement. I was told that the parts for front & rear axles would need to be ordered & the parts would be in stock at the store the next business day. I then informed the auto service employee to order the parts necessary for the front & rear brakes, and that I would be seeking the repair under ************* could discuss this in further the next day.I made an appointment to return the next business day, Monday 8/21/23 @ 5pm & was advised by the auto service employee that his auto service manager stated that the rear brake ************* would be replaced under warranty however the front brake pads would not be replaced/repaired. I was also advised that once the rear brakes are completed, the auto service **** manager would not honor any other future work on this vehicle & to take my business elsewhere. After leaving the store, with what I would still question if any work was in fact completed, I continue to still have squeaking brakes when I push the brake pedal upon stopping at a light or stop ******** still continue to have pulsating/shaking of the steering wheel also when pushing on the brake pedal. This is either due to the front brakes not being replaced, as originally requested and/or because the rear brakes were in fact never done yet I may have been misinformed that the rear brakes were replaced. I filed a complaint on the store website, days later an employee from Corp called & offered 0!

  Business response

  09/21/2023

  **************** originally had both front and rear pads and rotors replaced on 5/20/20 at mileage of ******. At that time the brake pads had a lifetime limited warranty, the rotors had a one year warranty and labor had 12 months/12,000 miles.  *** brakes were replaced again on 6/19/21 with the parts being warrantied and labor was charged to the customer mileage was at ****** miles.   On 4/3/22 the rotors were resurfaced at no charge mileage was 75,479.   On 10/1/22 the brakes pads and rotors along with calipers were replaced at no charge for parts or labor at mileage of 81,853.  On 8/21/23, the rear pads and rotors were replaced at no charge (parts and labor) at mileage 96,935.
  Our labor warranty period is 12 months/12,000 miles. *** last date and mileage of any labor payment was 6/19/21 at mileage ******.
  
  
  On 8/29 **************** spoke to the Regional Manager. *** offer was extended that the customer could elect to have brake repairs completed at a facility of his choosing, and bring back our parts and receive a full refund on the original purchase price of the parts. *** labor portion of the warranty expired 6/19/22 at ****** miles.

  Customer response

  09/23/2023

   
  Complaint: 20557260
  
  I am rejecting this response because:
  

  As the Business has stated, the parts come with a limited LIFETIME REPLACEMENT WARRANTY. The parts are not manufactured from the place of where the services were rendered, however the parts are SUPPLIED & INSTALLED from the place of where services were purchased & rendered. With that being said, as you can see in the documentation that has been attached to this response, you will see dates of when said brake services were completed & if you do the math from the dates you will see that labor & parts should've been done for FRONT & REAR BRAKE PADS/ROTORS this most recent time from the last time the brakes were worked on at this place of business.

  I am not looking for financial gain, I am simply looking to have my car's brakes (FRONT & REAR pads/rotors, etc) COMPLETED TO OEM SPECS & IN SAFE WORKING ORDER.

  I will only agree to having the brakes completely repaired/replaced otherwise to have the cost of what it would be at ANY BRAKE REPAIR PLACE OF BUSINESS to be sent in a check or credit card gift card so I may have my brakes done at another place of business at their cost. 

  Sincerely,
  
  *************************

  Business response

  09/27/2023

  Our written warranty covers parts installed (unless specified differently) and labor for 12 months/12,000 miles, whichever occurs first. This warranty is provided alongside the invoice at time of service.
  **************** last paid for labor on the front brakes 6/19/21 @ ****** miles (26 months/31,000 miles elapsed). Labor on the rear brakes was last paid on 5/20/20 @ ****** miles (39 months/47,000 miles elapsed). Parts were last paid on 5/20/20 @ ****** miles (39 months/47,000 miles elapsed).
  We have extended warranty consideration outside of the written warranty several times for ****************, but have been unable to meet his expectations. Our offer remains the same: we will buy back any brake parts returned, at the original purchase price. These amounts are $199.97 + tax for the front brakes, and $157.97 + tax for the rear brakes.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought these calming treats for my dog,they made her extremely sick! I tried numerous times to return and I keep being told no! I just want my money back! I spent nearly 30 dollars on these and shouldnt be forced to just accept that I wasted money! Please refund me!Order # ********

  Business response

  09/05/2023

  We are sorry to hear your dog got sick from our product.  We have issued a full refund on 9/1 and you should expect to receive it in your account by the end of the week. Thank you.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My package arrived from ******* farm and fleet on July 1, 2023. The box was in fair condition but the 54oz tin of Virginia Peanuts was so badly damaged on the bottom of the tin that the vacuum seal was broken! The peanut had a strange taste and texture. I emailed ******* to the address on their website. I sent photos of the damaged tin and requested a refund of the $8.79 + tax. Today, August 1, 2023, is now the 4th time I have contacted them without a response from them! I have read reviews about ******* and many customers are also very unhappy with their lack of customer service! Can you help me get this issue resolved and also request better customer service in their part? Thank you for your valuable time!

  Business response

  08/07/2023

  According to our records, we have refunded $9.76 to the customers pay-pal account. We sent an email on August 2nd explaining this.  The customer may have submitted this before she got the below email.

  From: customerservice <*******************************************>

  Date: Wednesday, August 2, 2023 at 10:43:54 AM

  To: ************************* <*********************>

  Subject: web order #********-refund question [CSE: QsTgkm, TKT: 4irrDg]

  Good Morning ****,Thank you for reaching out to ******* Farm & Fleet regarding this order. I was able to pull up your order information and I can see that a refund in the amount of $9.76 has been issued to your PayPal account. If you have not seen this refund on your statement by Friday, I would suggest reaching out to PayPal. I do apologize for any inconvenience this has caused you. If you have any further questions, please do not hesitate to reply to this email, and I will be happy to assist you.

• Initial Complaint

  07/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I tried to return a shirt for my grandmother. I had the original receipt and tag was still on the shirt. I did not have the card that was used to purchase the shirt with me and my only option was a store credit. I said my grandmother wanted either for the return to her card or cash, not store credit as she rarely shops at farm and fleet. The manager informed me that the only option was a store credit.

  Business response

  07/17/2023

  Thank you for reaching out.  Our policy is if the original card is not present then there is not a cash back option. We will however be happy to give in store credit.  We implemented this policy to prevent fraudulent returns. I do apologize for the inconvenience.
  

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on 6/13/2023 i bought a ******* Water Pressure 3100PSI From Blains Farm and Fleet. the package came to me looking like it had been run into by a large object . The frame had been bent into the water hook up point and that had broke off the water hook right from the casing. making it unusable. It would need a whole new water pressure unit and also the frame straitened. Blain told me to send pictures, which i did. they said they would send me a return slip for Fedx and to send package back to them. i am still waiting for a return slip and Blains Farm and Fleet does not respond.

  Business response

  06/29/2023

  Hello, On Monday June 26th we sent the below email. ***** also left a voicemail for ****************** to call us back this morning. There may be a problem with him receiving our emails.  Please have him contact ********************* at ************

  *********************: Reply Sent: Unhappy Visitor 06/26/2023, 9:23:25 AM CST

  ********************* [DIGITAL] CX Admin

  Dear *****************************,Thank you for sharing your recent experience on our website. We sincerely appreciate your feedback and we are very sorry you were unhappy with your experience. You indicated that you were unsatisfied with not yet receiving your refund for the damaged power washer. We sent you a pre-paid shipping label on 6/19/23 at 11:18am and another on 6/23/23 at 1:06pm. Once we receive the damaged power washer back to our returns warehouse, a full refund will be issued. We will take your comments into consideration to make changes to improve our website experience. We hope you will visit us again in the future.If I may be of assistance, please contact me below or you can call any of our agents at ************.

  Sincerely,******************* Service

  **********************'s Farm & Fleet

  ************************************
  3 days ago - Mon 6/26/2023 9:24 AM

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/1/23 my wife went and bought a welder from Store #**,on 5/5/23 we opened the welder and saw it was used and missing items and so we called the ********, **. store and spoke to **** the AM and he in front of my employess talked bad about store #** and said he didnt want to do it because his store would lose money and Store ************************************************************************************************************************************* ignorant and said to go to elgin and I said store #** is a hour drive one way and Im ******* money as they messed up and Please note ************ store manager is known for making fun of people with disablys and she does not need to be the store manger as she is all over ******** and ******* as poeple talk about how horrable she is. I Called store #** and they said they cant help me as they dont have any welders.

  Business response

  05/08/2023

  I am sorry to hear that ****************** had a bad experience at our **************. I did speak to the store and we did give him a new welder on Friday. This issue should be resolved.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩