ComplaintsforBlain's Farm & Fleet

• Initial Complaint

  04/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I started to order a pair of jeans online which I never completed the transaction the next day I ordered two pair of jeans and completed the transaction they saw the first order in my inbox and went ahead and completed it without my authorization and they sent them and they were the wrong size I called them and they told me to send them back I paid for the shipping sending them back when they got the order all they wanted to refund me was the price of the jeans not the shipping both ways. In my opinion they broke the law by completing the first order which I never finished they went ahead and sent them anyway the wrong size jeans they made a mistake and did not want to be responsible so therefore they're also dishonest people

  Business response

  04/17/2023

  I'm sorry to hear ********************** is unhappy with this situation. I have researched his concern and did find out that he placed two orders, One on 3/8/23 at 5:19 pm and another on 3/8/23 at 8:00 pm.  Our system does not allow someone other than the customer to place an order on their behalf without the customer giving us their payment information. We do not store payment information, therefore could not have placed an additional order for this customer.  However, as a one time courtesy, I will refund him the shipping on his original order of $11.95. He will see this credit back to his account in 3-5 business days.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car in for new tires today. During the alignment the tech said a piece broke on the right rear wheel. The manager attempted to correct the terminology when I said I should not pay for something that broke during their procedure. I ended up agreeing to pay it to get my car. When I came outside, I was distracted by the manager giving me info that had nothing to do with my car. I finally was able to look at the new tires as I never had any tire/wheel or brake service on this car yet since I purchased in 2017. The four tires were covered in black grease and some blue gel near the area where rims meet tire. I was taken back they left such a mess but was in a hurry to get home to login to work soon. When I arrived I washed the tires off I noticed there was these new scrapes inside the wheel that were pretty deep and not there ever before. I called immediately to the store and a ***** brushed me off and said a regional would call me in a half hour. A different man called back from the store named **** who said they need to see the car in order to remedy the situation. Living out of the city they are in, I called back to see if I could send a photo at least until I could make it in because I work 7 days in a row without days off and may not be in soon as they would like. He said he does not want the picture and then started confusing me saying they sent me a report that they did not and said he was not arguing with me when I asked who said they sent me a report of my car. I feel as if nobody is taking this seriously and I just want the wheel to be in the same shape as when I brought it in. I did not have enough time to inspect three other wheels as I worked until dark and will need to wait until tomorrow when the light comes up again.

  Business response

  04/10/2023

  We're sorry to hear ************** is unhappy with her service. She has recently been in contact with our Regional Manager *** and will be bringing her vehicle back this week to sort through her concerns.

  Customer response

  04/10/2023

  Thanks for the info! Would we be able to mark this one as "resolved"? Once my landlord received the complaint through BBB, he fixed the issue.

  
  

  Thank you! 

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The auto repair shop installed new brakes with premium rotors and brake pads on my daughter's car. Both the front and rear were replaced. Other services provided included all new tires, with digital stems and a four-wheel alignment. The front rotors warped and were replaced through warranty in January 2022. There was a $17 charge to drive it around to see if there was an issue and that was not considered based on the defective need and charges for some extra revenue per Blaines policies.About nine months later I called Blaines corporate line due to the car having the same issues and was very concerned about the safety issues as the car literally was falling apart when stopping and had considerable shaking in the steering wheel. *****, one of the techs, called me as a result and a 9/30/2022 service inspection was done. ***** called me from within the store to see what he incorrectly viewed as the problem and automatically set up an appointment for charging another $250-300 charge. He claimed that it was the rear rotors and stated that it was due to the sticking calipers. His tech was greasing them up as I watched. The car ran somewhat better and I canceled the appointment.They got progressively worse, and on 3/30/2023 I took them to a local reputable ASE Certified trusted mechanic, Fifth *************** Tire. They did not see anything wrong with the rear rotors but saw warping on the front ones. ***** was wrong and this created some issues with the warranty. As the customer, I have to place trust in the supposed experts. Blaines did me wrong and really haven't taken any ownership for this or tried to make it right. In fact, there has not been any apology of any form with multiple contacts, including the ************ corporate line where you would expect this to happen.****, the auto manager was rude, did some type of childish facial gesture and on later phone call hung up *****, the asst ***** lied about calling back ***** was incompetent

  Business response

  04/05/2023

  We are very sorry to hear that ******************** is unhappy with his service. I do know he does have another appointment this Friday. Once the appointment is complete, please have ******************** let us know if that handled his concerns.

• Initial Complaint

  03/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Failure to provide full and quality service.Harassment when asking to speak to another manager. Did not finish the service but I paid for it. Refusal to provide the partial solution that I was previously offered. The attached document has professionally written details, if no solution is given, I will spend my time to leave a review that is written with impact to ensure others will get good service at the right place.

  Business response

  03/29/2023

  When checking with the store on this issue, I was informed that this service had been completed fully. We installed two tires as agreed upon. Could the customer please provide more details on what exactly it is that was not done?

  Customer response

  03/29/2023

   

   

  This has nothing to do with 2 tires.  Maybe alot of people are complaining because you are all literally cruel.  Is this a joke?  I was harrassed and now wrote specific professional info on a page or more document.  

   

  Will you be resolving the issue this way?  Is this refusal to communicate?  We are waiting for you to resolve this issue, and you are being given ***** and my time and labor to communicate to you 7 times with several hours. 

   

  Resolve this immediatly. Re-read, redo you response.

  God is God..

   

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  Business response

  04/11/2023

  I tried to comment back on the website, but it wont let me. I do apologize for the delay; I was doing research on this matter. I talked with our Divisional Manager, and he said that he and the manager reviewed the video of the work done on Mr. ************ vehicle and it showed that we did complete all the work requested with the exception of putting the one valve cap on. If ************************** would like to come to the store and review the video with store management, please let me know and I will get that arranged.

   

  Thank you,
  ****

   

  Customer response

  04/12/2023

  Better Business Bureau:
  

   

  I would like to view the video, I have rejected the response because no one gave me a solution to the missing cap and all the time I spent. I was promised to be called back by the store manager and was harassed by the other manager and spent many weeks of time on this.

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle in for an inspection due to a loud creaking noise when turning my wheel to the left, and going over bumps. After the inspection, they told me I needed to replace my struts because they looked original, and sway links. I scheduled an appointment, dropped my vehicle off and picked it up to find the problem still existing. I called them and they told me we tried to call you to tell you the control arm bushings and stabilizer needed to be replaced too, thats where the noise is coming from- per ******. I scheduled an appointment, picked up my vehicle a couple of hours later and guess what? The problem still exists. I call blains farm and fleet again, and am told that I now need an alignment (which I paid for 7 months ago amongst many of these same parts they decided needed replacement again) and that the mechanic does not hear the noise Im talking about and prior to bringing my vehicle in I didnt have an alignment issue! They are definitely taking advantage of me, and I want my money back for them telling me the issue was fixed and it is 100% not fixed. **********, ** Over 1400$I have video footage as well.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I placed an order with this merchant back in early February. Order # ******** When I had not received the shipment by the 23rd of Feb, I called customer service and was told to call back after the weekend and they would replace the order if I still had not received it. On that following Monday, I contacted the merchant via their chat line and reported that I still had not received the package. They told me to contact ************* by phone, which I did, and got a message that someone would call me back the following day. So, I emailed the merchant to tell them I thought I had waited long enough. **** from ******** care emailed me back and told me that the package was delivered on Feb 18th and sent a photo of someone else's house. I informed her that this was not my home and that she needed to take that issue up with **** the carrier they sent it through. **** was relentless in arguing that the tracking information matched and that they will NOT refund my money to my PayPal account nor would they send out another shipment. I contacted **** and they said they do not know if it was delivered to the correct home or if it was stolen. I reported the incident to PayPal and was told to file a claim. I was told that once I file the claim and show them that this is NOT my home regardless of the address they will settle my claim in my favor. **** told me they could not help me until I close the claim at Paypal. So I closed it and Paypal then found in Blain's favor because they did not complete the investigation **** knew that if I closed the claim I would lose the case. **** fought ****** as well and refused to change her position because the tracking information matched regardless if it was my home or not. I am out over $80 for a shipment I never received. This is horrible customer service. I want a refund or replacement order.

  Business response

  03/13/2023

  I have researched this complaint, please see below:

  Blain's Farm & Fleet Associate **** received confirmation from ******* at **** this package was in fact delivered correctly via the Geo Satellite.  He confirmed the package was delivered on 2/18 but the customer did not reach out until 2/28. 
  
  **** never sent this customer photos of a delivery. **** does not supply delivery photos and the customer originally stated he had been working with ****** not ****.  We believe he may have had another company deliver to him and he did not receive their shipment as he keeps insisting somebody sent him photos of a delivery with multiple boxes and it is not his house.  It was not us.
  
  Blain's Farm & Fleet Associate ****** provided all of our documentation to PayPal and they sided in our favor. So at this time there is nothing to show that this customer did not receive this order. In fact it is quite the opposite that they did receive it based on the Geo Satellite tracking from ****.
  

  Customer response

  03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **** in fact sent me a picture of the **** tracking information showing a Chewy's box and said there was a smaller box hidden under it. No markings on the box.  She asked if this was my house and

  I responded that it was NOT my house.   There is no reason for me to lie about this. Our family has ordered from Blain's many times and never had an issue.  As a matter of fact we just ordered a slow

  cooker the week prior and it arrived without incident.  No one has ever filed a missing item before and are not sure why **** in customer service is calling me a liar when I say we did not receive this

  shipment.   Also **** in customer care told us if we would withdraw the complaint from PayPal, she would reconsider and review the situation again.  We did that and she did nothing.  Paypal found in

  Blain's favor because we withdrew the case as directed by *********  She is continuing to lie about the situation. I called **** to talk to ***************  They have no ******* that works there.  We called both

  the Street and ********* post office and no ******* is there nor did anyone else speak to Blain's.  Not only have they lost a valuable customer but owning a blog of over 6 million followers, I will make sure

  I post something that warns others of how the company handles disputes from customers.  This is shameful.  I will continue my pursuit to get my replacement or refund with the States *************************

  to show that even though this issue is with Blain's and ****, I am the one at a loss here of over $80. 
  
  Regards,
  
  *************************

  Business response

  03/13/2023

  We have sent a replacement order to the customer, Order number ********.

  Customer response

  03/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used this guys for tires since before 2019. I went to file a warranty claim on tires going bad before the 50k mile warranty so they accepted the fault and replaced my tires. When they put new tires they damaged the rims of my truck soon as I noticed it I went to them and showed proof of damage and proof that the truck was only driven from their shop to the house back from the house to their shop to show damages. They will not share ****** with me to show me if they did or didnt do the damages but on top of that I had them recheck the tires because they were going flat every other day so after they checked it they said I have to pay an extra $22 for changin valves which I have always done tires here and never had I paid extra for valves thats what you pay $100 installation and shop tools for thats all included. When I told them that they said ohh well sorry we didnt tell you but you have to decide if you need them changed or not never before have I heard such thing thats a safety Isue and every shop when they change tires use new valves.

  Business response

  01/18/2023

  ********************** came in for service on December 20,2022.  At this time, he purchased tires and seek wear out warranty. Required for the warranty is regular tire rotations, which we have no record of this.  ********************** did state he did these rotations on his own. Therefore, we did give him a credit of $356.92 towards his new tires that were installed on December 31, 2022.  During this installation, ********************** is claiming we damaged his rims.  This claim has been filed with our insurance company and we are awaiting the outcome. This is an ongoing investigation.
  
  On January 17, 2022, ********************** came in with three leaking tires.  Upon inspection, the wheels had TPMS sensors in them which his type of vehicle should not have.  However, since it has sensors, we did recommend new rebuild kits.  We do recognize that we should have put a regular HD valve stem in the tires when they were replaced, therefore we will be happy to give him a refund for the rebuild kits and put regular valve stems in the existing tires.
  
  If ********************** would like to get the refund on the rebuild kits and have the other stems installed, please have him reach out to the store to schedule an appointment.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Play some items in my cart somehow they ship them out to me I told him that was a mistake soon as I need to order five minutes later I sent and 20 emails and called them they steal s*** me the batteries and still will not refund my money. The customer service and they got it answered the phone doesn't wanna do his job he gets paid every day to do a job.

  Business response

  01/03/2023

  Ok thank you! Please see the attached, there are a serious of emails attached, one is a summary with phone calls included, one is letting me know that the customer came back and apologized said he made a mistake, and then one where he emailed again and said we sent him the wrong items.

   

  Its a lot of information, please let me know what else you need from me.

   

  Thank you,

   

  *******************

  Director of Customer Excellence

  Blain Supply, Inc.

  www.farmandfleet.com

  Phone: ************

  Email: *********************************

   

  

   

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Danby air conditioner from Blaines Farm and fleet on August 27th. Was able to get installed Friday the 3rd of December. The unit is very badly dented upon opening. I tried to get a replacement but Blaines will not cover. They refer me to the manufacturer. The manufacturer referred me to Blaines.

  Business response

  12/20/2022

  I emailed the customer directly and have not gotten a response yet. Please see the email details below:

   

  From: *******************
  Sent: Monday, December 12, 2022 10:52 AM
  To: ********************** <********************>
  Subject: Danby AC Damaged Unit
  
  Good morning ****************,
  
  I am writing in regard to the Better Business Bureau complaint you filed.  I do apologize that you are having so much trouble with this warranty. Im sure this has caused quite an inconvenience on you, and we are very sorry for that. Ill be happy to help you out with this. 
  
  As I look into this deeper, could you please send me photos of the damage?
  
  Due to this special we had on this particular unit, we no longer have this item in stock.  There are a couple options we could do:
  Return the damaged unit and receive a full refund
  Keep the damaged unit and receive a % discount off the amount you paid
  
  Please send me photos back to this email and your preference above, and then I will work with you on where we go from here.
  
  Thank you,
  
  *******************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1) 7/29/2022 2) 10/27/2022 I'm seeking reimbursement for two install costs $83.76 ea. per dates above, and for two front end alignments $100.00 ea. plus tax.1) for the needlessly redundant excessive amount of trips to the dealer to complete the warranty claim. Total of $375.00 issued as a check payable to me. 2) I am requesting from all the chaos, confusion, meddling, interference, the bait and switch of the originally agreed to terms, and condition from the originally agreement between the ************** buyer, and the customer on/or around July ******* Please see my letter sent to the tire buyer on/or around mid October 2022, which documented chronological events , and placing him on notice regarding the administrators personal attacks, verbal abuse and accosted, threats, intimidation, and unfair business practices violated, 4 months AFTER, aka LATER, than the fact based on the original agreement.Please see my letter below emailed to the tire buyer for valid attempts to resolve their inexcusable unprofessional unacceptable actions, and behaviors ********* (*****************)To:*********************************** Details For your eyes only You do not have my permission or consent to share or forward this communication and/or my email contact to any other persons. This communications is intended solely for the purpose for your information.Dear *****,I contacted you last Friday 10/14 re: attempt at the speedy resolution, however, I did not receive a reply to date You and I made the original agreement, based on mutually exchanged facts and data July 2022. You clearly stated to me that ****** ok'd this warranty when you reached out to them at the same timeframe.Another merchant staff' member's present commandeering by Monday morning quarterbacking, is only adding insult to injury, and, in the engaging of others is perpetuating chaos, and confusion after an agreement was already made between 2 parties.The partiality spun, and skewed into a bogus statement made, that the merchant is eating this warranty? Untrue, false claim.Administrators/management do not instigate, sling insults, intimidate or hang-up on customers. This is inexcusable, and uncalled for.He also made a statement to me, "you always have an excuse", that was in regards to my serious life threatening life altering medical condition is actually a bogus excuse, rather than be considered as excusable neglect, my condition is an unfortunate reality. Unacceptable, and uncalled for.However, this same person was ok, or expressed as excusable, when an advisor disappeared for 2 days for a family emergency wk. 10/3-10/5, and a customer remained unaware of where the tires were, and if a supply order was filled. Two sets of double standards.Ultimatums, and threats were used based on a few bad apple employees who are presently making false statements by back peddling, who assisted, rather than berated a customer.In July 2022 merchant employees, were asked, was this ****** claim an isolated incident, I was informed that the premature tire wear had been an ongoing problem, and that the merchant with frequency replaced bad batch of tires over a period when "soft rubber" was mfg'd.I was also told me that the original CS5 Ultra Touring originally recommended/installed by the merchant for the MDX was an incorrect fit, so it was recommended to change from the CS5 Ultra Touring to the **** You asked me if I could pick them up, and have another place install, followed by the 1st reported vilified session , which included threats, intimidation, and ultimatums with the merchant disconnecting from this matter. Administrators/managers stand on their own, yet this individual relies on his cast of characters at his side in multiple contacts which would only aid, and support the abusive attitude, and humiliation of a serious medical condition, and, dismissed disruptive EF-0 tornados within local areas last Wednesday 10/12.It appears he may have dictated to others to NO longer communicate with me. His way or the highway from unjust personal animosity. He does not care about a customer, got the money the first time. The warranty is not coming out of his own pocket. Why all this hostility ?When I asked him if he spoke to other employees or co-staff like he treated me, possibly the reason for shortage of employees? he slammed the phone down.It appears a lot of the internal break down is derived from merchant's employee musical chairs.I reported to ******************. Note: They also informed me that they are phasing out the *** tire, so that explains the delay locating a 2nd set for replacing the 1st set that was on hold, had my name, contact info on it. however got sold.He first stated that the merchant has space issues holding any items, so that's why they were sold, and, then refused to release them to me when I was advised to pick them up. Then, that same day, in the second contact made, was they'll hold product. That was not my original understanding, I did not want any mishaps re: the product. This reminds me of dealing with a Manic Depressive Bipolar Disorder, got you coming or going, which end is up?I have had the present warranty reviewed by experienced tire industry professionals, and, the final outcome is no labor fees would or should apply in this matter regarding the present circumstances.I was charged $80.00 in late July 2022?. Incorrect.And an addl' $80.00?in late Oct 2022. Incorrect.I will also have to bare the costs for re-doing 2 addl' alignments minimum $200 $360.00 total dollars to re-do product failure, that the merchant is profiteering from what appears as double dipping from mulligans.In addition how many countless trips, where I was left with no alternative, but to make in-person visits to the merchant from the repeated non-communicative, unsuccessful phone contact attempts, break down amongst co-employees non- receipt of phone messages, and emails, allegedly forwarded by the merchant's corporate call center. Excessive amounts of my efforts, time, and fuel. FYI: It is my understanding that accurately detailed reported, and investigated grievances on merchants records can have tendencies to inhibit merchant's sales, and service. This detailed draft would be applicable data for the BBB/ WI-*****, and online reviews i.e. Yelp. [Note: I have only done 3 negative reviews for extremes re unsatisfactory product and/or labor, and received 1000's of positive hits, and views, years later from my OP's.] I believe the deliberate indifference to medical necessity, would present interest .During the recent 2nd latter vilified phone session, was when he said "if you go somewhere else, I do not trust you to return the exchanged product", however in the first phone session where he commanded me to "take them somewhere else", threatened by a merchant disconnect. If the merchant, were really picking up the bill on this without the mfg, why would anyone require the old product returned. It's illogical. Based on the detailed accounting listed herein, I refute all the baseless insults, and innuendos directed at me. It has been clearly demonstrated, that negligence, and failure, falls clearly on the merchant.I have a few options for expediting a solution, I wish to share with you, in order to get this done moving forward in a positive professional manner asap.

  Customer response

  12/01/2022

  I emailed the original BBB complaint yesterday with a brief intro.

  The Oct ***************************************************************************************************************************** re: the tire warranty claim/premature wear for (2) vehicles/qty 4 tires ea./ qty 8 tires total. I did not have the letter as word document for a BBB upload, rather, I just cut & pasted it in the BBB complaint comment area. I hope it did not exceed the **** area allowed.

  1. I have remained compliant within the original agreement, however too many merchant employees jumped in this matter, many months later, and it went rogue. They placed me on a merry-go-round with constant evolving terms and conditions, ALL after the fact, to the point of negligence, abuse, and failure.
  2. The more I attempted to re-rear this matter back to professionalism, the worse it became. Note: *********** tech who I valued through this ordeal, suddenly died in his sleep late Oct 2022 at 28 YOA. I personally observed the merchant verbally abusing him as well, and it is my belief the emotional stress inflicted on him regularly, may have been a contributing factor to his premature unexpected death.
  3. My corporate contact had remained decent, civil, supported our agreed to, and, continued to respond to me until Friday November 18th, 2022, when he contacted me as the messenger for the bully's final threatened ultimatum, which compounded the already insult to injury. 
  4. I also made repeated contact with *****************, and the same contact told me she did not have any authority outside of warranty, however, refused to escalate to the correct administrator even though she overtly verbalized her support of my valid grievance to their regional tire contact who works directly with this merchant. I understood, that this contact would bring swift satisfactory closure. BOTH the merchant, and the mfg. deliberately withheld this contact info from me, thereby disabled me from my seeking relief.
  5. I requested a check from ******, and, indicated they should work it out with their abusive dealer, and, thereby remove me, the consumer from the middle. Had I been placed in contact with the proper authority, this would be moot. 
  6. I was in wholesale, and drafted detailed contracts for corporate clients, so I know how this should go, numero uno, I never argued with my customers, and, was never abusive to my customers.
  7. See FNF's website the negative reviews from late summer to mid fall when I drafted the letter, I cut & pasted, and highlighted the areas that were relevant to my grievance, this is not an isolated incident. Lots of angry dissatisfied customers with similar complaints wo disconnected with FNF.
  8. I believe the issues were created solely by the dealer, and were preventable, and avoidable. This was directly caused by the merchant's internal: interference, undermined a previous set agreement, miscommunicated mayhem from engaging TOO much staff, and poorly mismanaged leadership.
  9. My corporate atty had prior knowledge as events unfolded, and, thereby reviewed my draft, prior to my emailing the corporate contact in Oct, 2022. 
  10. I only dispute or enter a battle when I know I will succeed, and prevail, my batting avg is 100% 
  11. Any questions or clarity, please contact me.
      

  Thank you,

  *****

  ReplyForward

  
  

  Business response

  12/01/2022

  We are sorry that ************ is not satisfied with our previous resolution to this matter and felt the need to come to you.  We have tried to resolve this matter with her, and she did not accept our offer of reimbursement for the labor on both sets of tires which came to $167.52, with the one caveat that we will no longer work on her vehicles going forward. There is a long standing of issues with this customer and no matter what we do we can never meet her needs.
  
  Each time we have talked with her about the situation there was different information being told to us in her stories and this contradicted what several associates experienced when dealing with ************. When we would question her on these discrepancies, she became belligerent and threatened us with legal action.  In the past, she has already received two free sets of tires that were not under warranty working with Farm & Fleet and ****** that she was not entitled to. We did agree to refund her the installation labor which she was also not entitled to, but not the alignments since our records show only one alignment was performed in 2016 and it was preformed far outside our labor warranty of 6 months, ***** miles.
  
  We have the same stance today as we did in the past. We will refund her the installation labor with tax but will no longer work on her vehicles in the future.  We are willing to cut her a check in the amount of $167.52 but we will not reimburse her any additional funds. This is an unfortunate situation, and we are sorry it came to this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩