ComplaintsforBlain's Farm & Fleet

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On oct 20 2022 I went to the ************** and fleet store with a car battery that would not hold a charge now I was jumping my car every morning cause the battery only had 9 volts I drive about a hour to work I tested it at work it had **** after 8 hours at work it was down to 9 again it was a 6 year battery with less than 3 years on it I drove to the store pulled the battery they tested it I told them what was going on they just played me off I bought a new battery for 147 and now after I drive to work it has **** volts and after sitting all nite in the morning it has **** like it should no more jumping the car also had it tested at a local auto parts store who preformed a load test and said it had a bad cell

  Business response

  11/01/2022

  We are sorry to hear your having difficulty with your battery. The ************************ Manager would be happy to recheck your battery and determine what is wrong and if a refund is warranted. Please bring your receipt and the test indicating your battery failed with you. You may contact the service department at ************ to set up a time to inspect your battery, thank you.

  Customer response

  11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********************* as u can see with the documents I sent I had to buy a new battery on the spot because my truck would not start with the one one so they have my battery and they know that thats y they want me to bring it in to be tested but now I bet they cant find my old one 

  Business response

  11/02/2022

  Thank you for the additional information. Please bring your receipt into the store and we will refund the amount due based on the time you owned the battery.

  Customer response

  11/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order with this business using the online website that they have. The purchase that I made contained perishable items. With the triple digit temperatures that we have been having throughout the country I had become concerned with the ability to consume the product that I purchased. After reaching out to the manufacturer that makes the product they advised me that they personally would not consume the product being that it has been exposed to high temperatures for the fact of bacteria setting in. So I reached out to Blaine's Farm and Fleet customer service to request for a refund due to the triple temperatures and the product sitting in a hot Warehouse or ******************* for three or more days. The customer service for ***********************'s Farm and Fleet has been rude and they have been very argumentative. I was told that I would receive it full refund once the order was returned back and was received. The order has been received and has been signed by an employee. I do have proof from ***** that it was delivered back to Blaine's Farm and Fleet and that it was signed by an employee. I do have that employee's name. I just want an apology for the bad customer service, rudeness and arguing that Blain's Farm and Fleet did me. This is bad customer service and not acceptable. The customer always comes first not the employee. I also want a full refund that was promised because I never received the order.

  Business response

  08/01/2022

  I do see we did send a refund and an apology via email this morning. Please see a copy of that email below.  I personally would like to apologize for the way this was handled.  I appreciate the feedback and will use this as a coaching opportunity for our **************** Team. Thank you!

   

  Good Morning *******,

  I have submitted a request to refund the entire amount of your purchase including shipping. A credit of $35.19 will be processed as a credit to your original purchasing account. Please allow **** business days for the process.Again, I apologize for the inconvenience this may have caused you.

  Sincerely,****** **************** **********************'s **** & Fleet
  about 7 hours ago - Mon 8/1/2022 8:28 AM

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took it to ***************************** in ******** ** for new tires and an oil change. I picked up my car and head home, i get about 5 mins from home and my low pressure light came on. I called ***************************** and told to come back. I get about 10 mins from them and feel weird jerking on my car / tapping beat from the underside of my car. Get to exit and as I almost get to a stop I hear metal scraping sound but didnt think it was my car. Get to ***************************** and the mechanic comes out to get my car and ibtry to tell him the plate is hanging on the grpund. The mechanic **** was short and rude stating he already knows. No apologies at all. They wont talk to me about what is going on. After they finning looking at my car the mechanic brings me my vehicle but does not explain to me what happened or what was done. I tried to ask him questikns and he just walked away. they told me i called and asked to speak to a manager who finally tells me after reviewing videos that the mechanic secured my under engine skid plate with ZIP TIES when I came in the first time. No one advised us that they used zip ties to secure the plate and it failed and fell while I was driving. The manager tells me the mechanic put MORE TIE ties in to keep it there but again did not advise me of this as I would have told them no, fix it properly. I gave ***************************** a change to fix it and they did not so I took my car somewhere else Monday 7/11/22 and this shop stated the plate was instilled upside down, they removed zip ties, had to drill out broken bolts and re thread and install hardware. Farm and fleet also charged me for work they did not complete as well.

  Business response

  07/25/2022

  Thank you for reaching out. I am currently researching this issue with **************** ***************** team and will respond in the near future.

  Customer response

  07/28/2022

  Email from the ********************************** Manager:

   

  Good Afternoon,

   

  I did talk with ******* again ,

   

  I was able to talk her through everything and apologized for her bad experience . She was reimbursed  $94.94 by check for her alignment that she was charged for , Along with a Blains Gift card as a good faith gesture for her time .

   

  After our conversation she told me she was happy I called and validated her concerns  and acknowledged where we went wrong . She is happy with the outcome and will continue to do business with us .

   

  Please let me know if you have any questions , or need anything else

   

  Thank you

  ***********************

  Regional Manager of Automotive Service

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an item online, which showed as in-stock and on sale at the time. Within a couple days afterward, I was sent an email that my order was being cancelled because the item was not available. Upon immediately visiting their website, the item was showing as in-stock, but at an increased (non-sale) price. I called in and spoke with a representative whom assured me that the issue would be taken care of and someone would contact me to let me know the item had been shipped out at the price it was originally advertised for. Several days later, I was contacted by phone by a female representative that was completely unhelpful and seemingly aloof. She kept reassuring me that I hadn't been charged for the cancelled order, which was not my issue at all. Becoming furious at this point, I told her that I would not only refuse to do future business with them, but would also return another item I had recently purchased separately for a full refund. I was promised a call back, but it has now become apparent that no phone call is coming to properly resolve this.

  Business response

  04/12/2022

  Thank you for reaching out about your issue ***.  I understand that ***** contacted you directly and took care of this issue for you.  If you need any further assistance, please let us know.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello, On or before 3-22-22, I ordered a "King ******* 30 QT Aluminum cooking basket from Blain's Farm and Fleet-costing me $24.99 plus $2.45 in tax plus $13.95 in shipping. I was told that the order was shipped. The order # is ********. On 3-30-22, I received and e-mail stating that my shipment of " #********* -was a return process and that I was refunded $26.56 to my Paypal acct. for the cost of the "*******. I called Blain's Farm and Fleet and explained that I just noticed that the address on the shipment went to the wrong state and zipcode and that I hadn't been refunded my tax and shipment refund. I was told that - that would be taken care of and that I could then reorder the product - which was fine by me. I then received an e-mail on 4-1-22, that I was required ( as the customer) to pay for the shipping and tax. So, I ordered a product that I paid for - didn't receive - but yet, I had to pay for their negligence - because it was sent to the wrong state and zipcode. I'm not understanding how that is my fault?. I have now spent $16.40 on a product that I never received. If I am responsible for this - fine - that's legal stuff - but, if I do not receive a refund of my money or the product - I will tell every reporter across the country that talks about company "rip off's" about this. Thank you for your time and consideration. Sincerely, ***********************

  Business response

  04/06/2022

  Thank you for reaching out regarding your order.  I do see that an incorrect address was entered at the time the order was placed.  When an incorrect address is entered by the customer, they are responsible for the shipping/tax due to the error.  However as a one time courtesy I will go ahead and refund you the $16.40. You will see that back on the original purchasing tender in 3-5 business days. 

  Customer response

  04/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  #************** Issue Blains sold tractors with steering subject to catastrophic failure. #2. Fraud? Blains sold a warranty wherein the bold print was apparently contradicted by the fine print

  Business response

  01/14/2022

  When researching this customer issue, I was informed by the Regional manager the following: we replaced the steering on this customers rider under warranty June 2020.  It failed again. Since the unit was out of warranty, the store agreed to only charge the customer for the steering parts, waive the pickup and delivery and steering labor. The customer did have the Best warranty plan. However, it expired June 25 2021.

  Based on his feedback, it appears we did already go above the warranty and only charged for the parts and waived the labor charge.  Since his warranty expired in 2021, at this time we have done all we could.  If the customer has another warranty that is not expired, we'll be happy to look into this further. Please provide the unexpired warranty details.
  

  Customer response

  01/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  12/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 2 items on Blain's F&F website on 12-3-21 (order #********) and they were supposably shipped to me on 12-4-21 from the ********* ** store. Almost a week later and the tracking information on ******* website still says that the package was never given to/received by ****** I've tried contacting corporate a number of times- this has only gotten me emails from a customer service rep named ********* who continually says she "still needs more time to look into the issue." I, myself, called the ********* store and was given 3 different dates that the store supposably shipped the item (the story kept changing)- BUT, the associate could not actually verify that the package was ever actually sent out, only that it "probably was". According to the notes on my case (from when I called corporate multiple times), my customer service rep was given one of the 3 dates that were given to me as supposed shipping dates (12-4-21), and she still hasn't offered any solutions other than she is still waiting to figure things out. I am tired of waiting and it is obvious that Blain's F&F has NO intention to actually ship the package nor refund my money, seeing as it has been a week since the item was supposably shipped and no action has been taken. I've asked my customer service rep *multiple* times to please overnight the items to me as they are needed in a few days. She has yet to respond to that. At this point, I want my money back in full (you have already charged my credit card and it posted on 12-4-21). I DO NOT want a store credit- I was a full refund to my credit card. This is highly suspect and fraudulent to charge a credit card before the item ships.

  Business response

  12/13/2021

  I do apologize for your shipment taking longer than expected.  Due to this time of year ****** at times has delays on their packages.  This is why we give an expected delivery date on our site.  Unless priority shipping is paid for, we cannot guarantee that date.  The good news is I do see this package was delivered yesterday. Thank you for your order.

• Initial Complaint

  12/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  help

  Business response

  12/09/2021

  From the regional ************** Manager: Met with Customer and went for a ride with him , the clunk noise he is hearing is from the struts ( we did let him know that at the time of repair that the struts are bad. He did not have them replaced  ). The whining type noise he is hearing on hard right turns is coming from the wheel bearing .
  
  We talked all this over and he was good with the knowledge of what else is need and there was nothing we did to cause it to happen.
  I did reimburse him for the alignment he had done here , as well as the alignment he had done at F&F in Delavan . Total refund of $203.12.
  
  *** left here happy and satisfied with the outcome, And thanked me for my professionalism, listening to him and for taking care of his issues

  Customer response

  12/10/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  11/01/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order in the Blain's Farm and Fleet app for a total of $371.45 for 2 items on 10/31/2021 at 9am (Order# ********). At that time my card was charged for the full amount of the traction and included shipping and tax. At 10:30pm on October 31, 2021 my Blain's charged my card for an additional $42.23 without authorization and without an email or other contact telling me why. Neither of the items I had already paid for came to that amount. This amount ******** my account, resulting in my RENT CHECK BOUNCING and an NSF charge by my bank. This is not an isolated incident. In June 2021 I placed an online order and was charged 3 times for an item costing $11.98 that was unavailable instead of being refunded for that item.

  Business response

  11/02/2021

  Thank you for reaching out and letting us explain how your transaction was processed. When the order was placed we authorized your card (did not charge) your card the full amount of the order, $371.54.  Since your order shipped out in two packages, we only charged you for the amount of the first package. This was $329.31 on 10/31/21. The original authorization was then dropped from your card. Then we reauthorized your card for the remaining amount of $42.23. We did not charge you this amount until the rest of your order shipped on 11/1/21. Your card was only charged for the original amount of your order in total which was $371.54. You will see that when you add the two charges of $329.31 and $42.23 together. Please see the attached screen shot.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Sept 4, 21 I made an online purchase from Blaine's using a PayPal free ship promotion since I knew I would also be surcharged for the propane fuel cannisters (charged 22.45). Other items were also ordered and a few items out of original order arrived: cat toy, twizzlers, fancyfeast classic seafood qty30) but the rest of the order did not arrive which included the fuel. Fed Ex showed that they had 3 failed attempts on 9/14/21 to contact CS at farm flee because they had incorrectly labled the box for transportation on a hwy. I contacted Blaines to find out if they had fixed the problem and when to expect it. I received several statements in the chat from someone will call you and tell you how to fix the order, to the shipping hazmat fee of 22.45 was regular shipping and would not be refunded unless I shipped all items back to them for a full refund (?) to the claim they had no free shipping offers so i was being untruthful(?).

  Business response

  09/20/2021

  I have reviewed this complaint and we have reached out to our customer and refunded her the shipping charges. Please note that we never offer free shipping promotions via PayPal. The only shipping promotions we offer will be on www.farmandfleet.com or an email from Blain's Farm and Fleet will be sent. However, due to the mislabeling of this order, we felt it was proper to refund the shipping charges on this order.  We do apologize for any inconvenience this has caused.

  Customer response

  09/20/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩