ComplaintsforABC Supply Co.

Building Materials

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Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have proof of the ABC supply company employee damaging my driveway with a forklift. I contacted them and spoke to a *** and he promised me a check for $2400 the cost of the repair I got a quote for. It's been over 2 months almost 3 and still no check. No one is taking my calls and I keep getting the runaround. They damaged my property on Mar 12 2024. I want my $2400 check written out to me.
Business response
05/30/2024
We apologize for the inconvenience this has caused. Upon further discussion with the Branch Manager, resolution and payment has been submitted to the construction company that was designated by the customer to quote and complete the repair work. The construction company will be in contact with the customer soon, then send confirmation to the Branch Manger once the work has been completed.
Customer response
05/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
05/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company delivered our shingles from a roof replacement due to a hailstorm. The driver came out and extended his rigging with one rig directly in our yard. Put no board or anything to disperse the weight. Now we have a big square divet in our yard. My stepdaughter almost fell due to it with the baby. My girlfriend has as well. They will not repair it. Talked about throwing down some seed and we water it. That will not fix the problem. Plus, when speaking to the 'manager' ****, very rude and actually invited us to file on BBB. Terrible company, workmanship, and totally non professional.
Business response
05/20/2024
We sincerely apologize for the inconvenience caused by the delivery of the shingles and the subsequent damage to the customers yard.The Branch Manager has opened a case with the ABC Supply claims department to assist with additional resolution.
Initial Complaint
12/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
7/28/23 I ordered and paid in full for a door from ABC Supply. The door arrived late and unassembled; door was suppose to be factory assembled as quoted. Having to assemble the door myself only to find out that the stationary door and operational door hardware were both located on the same side rendering the door useless. I revisited ABC Supply and spoke with the Branch Manager (************) who stated he would order the warranty parts for this brand new $3,900.00. I asked the ** if a new door could be shipped, that I could return the door that was incorrect to which he said no, the warranty parts was the only path forward, that he (ABC Supply) would lose money on this order if it were to be a whole new door. ** stated I would hear from him by COB 10/30 or at the latest the next day. No word by 10/31 I contacted the ** to which he stated I was hounding him and still no date could be provided for this very time sensitive issue. 11/1/23 the ** called and stated parts would be in by 12/12. 12/12 has passed and still no door, not even a date. As of 12/18 after speaking with the District Manager and still no delivery date, compensation for my energy cost loss, ***************** of my family and home from the elements and intruders. Had the door been factory assembled as quoted by both *************** the quality control department at ******** would have been able to spot this flaw in their workmanship and make the necessary repairs before the door was shipped alleviating this entire ordeal. The fact that I am awaiting parts (not a new door for a problem that was not caused by the customer) for a brand new $3,857.66 door is unreasonable. The door has been paid in full since 7/28/23 and to date I have not been provided the product or a date at the very least. My family is being placed in an ongoing unsafe situation, my home is unsecure, my home is a the will of the weather elements, my home is a potential insurance hazard as the door is not in the opening.
Business response
01/17/2024
The situation has found resolution between ****************** and the local branch manager.
Initial Complaint
09/06/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I know one employee there who was hired as full-time Monday- Friday from 6am till 4 pm however, the dispatch does a terrible job and will make orders past four which is the hour the employees should be clocking out.. however, they have to suffer and not arrive back at the warehouse until they complete the deliveries due to the staff inside the warehouse building the orders not doing their job. And because of that, the drivers have to stay back late while the warehouse employees get to go home.
Business response
09/11/2023
Thank you for reaching out to us. This complaint has been passed along to the appropriate manager.
Initial Complaint
08/25/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently had the opportunity to interview with ABC Supply for the Leasing Coordinator position. I want to provide feedback on the virtual interview process. I had a successful initial interview. However, I encountered some challenges during the second interview scheduled. Due to one of the attendees' meeting running late, we were forced to reschedule the interview. Despite agreeing on a suitable time, I unfortunately waited for 15 minutes without receiving any communication for the rescheduled interview. Upon emailing the attendees to confirm the link, one attendee had an auto-reply out of office email. The other attendee apologized for missing the rescheduled meeting and that we would have to once again reschedule. This time for next week. Ironically, this was the same week that the out of office attendee confirmed in our second interview that they would be out of office during this time frame.I would like to address my concerns over this interview process. I believe professionalism is essential in all hiring practices, and the lack of communication and respect for my time during this process did not meet my expectations. I hope this experience will be reviewed and addressed to ensure top-quality service in future interviews.
Business response
09/11/2023
Thank you for bringing this to our attention, and were sorry you had a negative experience. Your complete satisfaction with ABC Supply is our top priority. Your complaint has been shared with the appropriate contacts.
Initial Complaint
08/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ABC Supply had been contracted to supply shingles and materials on my roof. However, due to an error on the part of your supply company, an excessive number of shingles were delivered and placed on my roof, resulting in severe damage to the structure. The excessive weight of the shingles caused extensive structural damage, compromising the integrity and safety of my property.As a conscientious homeowner, I took immediate action by contacting a professional roofing contractor to assess the damage. The contractor's evaluation revealed that the excess weight of the shingles had caused significant damage, necessitating a complete roof replacement. I have sent inspection report, along with photographs documenting the extent of the damage, for your reference.Considering the circumstances, I kindly requested to initiate an insurance claim on my behalf to cover the cost of repairing the damages to my roof. The company carries comprehensive liability insurance for instances such as this, and I trusted that would handle this matter promptly and in good faith restoring my home to pre damaged condition. The damage estimates came out to roughly $99,000 during which having to move out for roughly a six weeks period having our furniture personal items packed up and put in storage, food cost and placing pets during that time.The first offer of the insurance company was $12,000 which barely covered the cost of the shingles. The second offer is $20,000 which is no way covers the cost of a full structural roof replacement that their structural engineer and my structural engineer stated that I needed. Any help would be greatly appreciated. Sincerely, ***************.
Business response
08/28/2023
This situation has been negotiated with the insurance carrier according to the structural engineer's report. Waiting on any additional reports from claimant.
Initial Complaint
08/10/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I authorized a local roofing contractor to order roof tiles in November of 2022, who ordered the tiles through **** *** did not place their order until January 23. (*** po#********)After the production time estimate was complete, I contacted the manufacturers rep and determined that they had ordered the wrong tile. *** reordered the correct tile but it placed delivery at the end of the line. *** did nothing to compensate for their error.Manufacturer notified us that tiles were ready for pickup between July 18 and July 26.. *** failed to pickup the tiles and the material went to the next customer in line. Again, *** neglected taking responsibility.Manufacturers rep indicates tiles should be available by September 5th. Hopefully *** will take proactive effort to deliver .This represents poor project management and total disregard for the client.
Business response
08/11/2023
The details of this transaction from our Punta ***** branch:
Quote was requested by Resolute on 1/18, approved for order on 1/23. So not sure where the November dates are coming from.
Order was entered with the incorrect color on 1/23, but corrected the same day (Plantation SL Natural Gray w/ White Antique). Code on POS will be corrected at time of invoice. The only time this order has been at the back of any line is when the order was placed.
Truck did not get to plant by 7/26, was on site 5:30 AM on 7/27 and denied the order.
Westlakes office and the sales rep were both contacted for assistance but unwilling to help with this order. Tile was not moved to the back of the line, but moved to second in line. ROQ will be sending a truck to deliver & load this tile as soon as a new release is provided by manufacturer.
Customer response
08/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]I selected the tile and authorized The roofing contractor to place the order at end of November. I can not determine which company is at fault for the delay of placing the initial order. Per manufacturer rep. **** were looking for 24 to 30 week delivery.
*** statement that the correct tile was ordered in ******* is incorrect. *** ordered a unique tile that had a delivery date in September. The error was uncovered by the client and manufacturer rep in May at which time *** was notified. *** made the correction in May, not *******. The Manufacturer informed me that this reorder placed me at the end of the line with a 16 to 20 week delivery.
Manufacturer established a window for pickup for July 18 through July 26. A rep from *** local office informed me that they attempted to pickup tiles during first week of August not July 27. Rep noted that there was insufficient tiles for the job so returns empty.
I am not filing this complaint to recover losses but to inform *** of the lack of quality control by their local staff. These delays were avoidable and my home goes unprotected without a new roof.

Regards,

***********************
Customer response
08/28/2023
I have not received a message from ABC Supply.
They are suppose to deliver the roof tiles early in September .
Customer response
09/29/2023
On the anniversary of Hurricane ***,that severely damaged my roof,*** finally delivered the new tiles and placed them on the roof for final installation by the roofing contractor. This work was performed satisfactorily.
The concern was the lack of quality control by *** in initially ordering the tiles and the failure to pick them up when available in July. The initial estimated production date was 24 to 30 weeks, due to high demand. By the production date neared, it was discovered that *** had ordered the wrong tiles. They made the correction in May, which forced the production time back to the beginning. *** was notified in July that the tiles were ready for pick up, but failed to do so in a timely manner. This resulted in tiles going to another client, and we had to go back to the beginning for production time.
The manufacturer again informed *** of tiles being ready for pickup around September 20 and they were delivered to the house on September 27. What should of been completed by *** took twice the amount of time to complete. Improvement in quality control by *** should have identified wrong order and timely pickup of first batch of tiles. They finally got it right after two failures.
Initial Complaint
07/26/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 19th, 2023, I made a payment of $12,426.38 for roof materials (Invoice attached)On delivery date, July 7th, I discovered that I was missing 8 tile pallets out of the 18 purchased, as well as 100 ridges out of the 300 I had already paid for. I was unaware of this discrepancy until the delivery was made. Throughout the delivery process, I remained inside my house, unable to oversee the loading of the materials. It was only after the delivery truck left that I noticed many broken tiles, paper roof damage, and more broken tiles which had been hidden under the now-empty pallets (pictures attached)I sent several emails on July 10th, 11th, and 12th, along with attached photographs of the damaged materials, requesting an update on the pending items, the broken tiles, and the roof damage. However, I received no response from ABC.After numerous phone calls and additional emails, I was provided with a new delivery date of July 17th. Yet, once again, the delivered materials fell short of what was promised. I only received 4 tile pallets out of the 8 that were pending, and none of the 100 ridges that were still outstanding. Despite my specific request for a different delivery team to avoid further damages, the same team was sent, resulting in additional harm to my roof and an increased number of broken tiles.What further added to my frustration was observing the delivery truck leaving my property with an extra 2-3 tile pallets on board. I immediately inquired about these additional tiles, requesting that they be left on my roof. However, I was informed by the delivery personnel that these items were scheduled for delivery to another location and not intended for my roof. I subsequently contacted ABC Supply to rectify the situation but was informed that these tiles were indeed allocated for someone else. I would appreciate clarification on how ABC Supply allocates available roof materials to customers.I have attached all relevant documentation, pictures, email, etc
Business response
07/27/2023
The store manager is aware of the situation and has worked to get the order of tile to you.
Tile market in ******* has been a mess for 2 years now - the store is picking it up today and will schedule loader to load his roof by tomorrow,weather permitting.
Initial Complaint
06/10/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 14th 2023 we had shingles delivered on the roof and on Sunday April 16th 2023 winds picked up blew shingles off the roof onto my car that was parked in front of the house causing damage to my car. We contacted the contractor putting the shingles on he came out immediately went up on the roof to secure the bundle of shingles that came loose because they were still coming off the roof. WE contacted the agent, *************************** at CBCS Insured said they were not negligent and had no control over high winds and that the bundles of shingles looked secure to her. We were sent pictures of the delivery and my husband saw that one of the top bundles was open but the plastic was tucked under the bundle. Which means with high wind it was not secure.
Business response
06/26/2023
*************************** (referred to in the complaint) is the adjuster handling the claim with our third party claim administrator. We sent the claim over for the third party to handle, as they are licensed adjusters who determine and carry out the liability decisions. This isnt a customer service issue, its an insurance claim issue. Any complaints would be with the decision of the third party claim administrator, and the licensed adjuster has sent a letter with all of her contact information if they would like to dispute the case. The claim number is ABC23149515, adjuster ****************************
Customer response
06/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]We have talked to ***************************. She said she would not change her decision on this case. she is the one that sent us the pictures of the shingles that were delivered onto the roof that showed damaged bundles, and the wind charts with winds of around 20 mph. which is not high enough winds to blow open bundles of shingles. If you could let us know any more information that you are looking for please let us know.

Regards,

*******************************
Business response
06/27/2023
This is an insurance claim - the adjuster you are working with is the only person that can approve the claim.
Business response
07/07/2023
Individual shingles should not be placed on a roof. It is undetermined if a bundle was opened by another party or if the packaging on a bundle was damaged, but the safeguard is we simply dont stack shingles on the roof unless its a full bundle with packaging around it.

There is no contractual language, this is just a best practice.
Customer response
07/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your Regards, We never said there were partial bundles of shingles delivered. We have always said they were broke open on delivery and then the plastic was tucked to look like an unopened bundle. Your own delivery pictures show a damaged bundle. This is the one that came open. My contractor agrees the bundle in the picture was damaged. *******************************
Business response
07/13/2023
Again, the appeal needs to go to the insurance company not ABC Supply.
Initial Complaint
06/06/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on May 30th 2023 ******* driver delivering roofing material for my house and cottage he placed the material for the main house on the roof and told me that the delivery vehicle is wider than the entrance for the cottage entrance. I asked him to please leave the one package of shingles in front of gate and we will deliver to the back cottage. He insisted to take in and place on cottage roof as he is in hurry to deliver other places. I asked him to let me to pull the post up and out by loosening the sand, he did not adhere since he was in a rush and needed to deliver other products he went to his main big truck and took out a heavy duty wide belt warped around the post using his powerful delivery truck and pulled the post out sideways and within a few seconds he pulled the post and he broke off the 8x3 foot slap of concrete to many pieces and the surrounding base bricks, Had he not rush so much, I would of move in the few packages by hand-truck from the front door to the back cottage and or would have gently pulled the post out of sand. he also left someone else's items at the house and forgot to leave the nails for the roofers with my order and the entire roofing crew had a 3 hours delay as they went to Lowes and picked up the missing nails. I called the manager ********************************* he said he never had a report of damage by his driver, he will get back. later the manager and the driver were knocking on my door. he asked me to explain what happened and the minute I started talking to him the delivery driver called me a f...******** and started cussing and I told him to leave my house at once or I call the police. after he stepped out I explained the situation to the manager and with in a second he started walking out and said he believes the driver and I can go *** him. the entire time neither of them refuted the damage done and their argument was that I told him to pull the post so therefore its my fault. He also didn't deliver nails and the roofers delayed for hours
Business response
07/06/2023
The claim was resolved with our Third Party Administrator, CBCS and they received a sign release.

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