Complaints

This profile includes complaints for North Shore Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  North Shore Bank

  15700 W Bluemound Rd Brookfield, WI 53005-6024

  
• 

  North Shore Bank

  6906 Green Bay Rd Kenosha, WI 53142-1402

  
• 

  North Shore Bank

  7927 W Capitol Dr Milwaukee, WI 53222-1903

  
• 

  North Shore Bank

  600 E Green Tree Rd Fox Point, WI 53217-3876

  
• 

  North Shore Bank

  1900 N Dr Martin Luther King Jr Dr Milwaukee, WI 53212-3642

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Final Demand for Immediate Removal of Inaccurate Credit Reporting To Whom It May Concern,This letter serves as my formal and final demand for the immediate removal of inaccurate and outdated charge-offs reported by Northshore Bank to the credit bureaus, in violation of the Fair Credit Reporting Act (FCRA).Despite my prior disputes and supporting documentation, the alleged account(s) remain inaccurately listed on my credit report:I have provided IRS Form 1099-C, which establishes that the debts associated with these accounts were canceled. Under FCRA 605(a)(4), negative information may not be reported beyond seven years, and Northshore Banks continued reporting of these charge-offs constitutes unlawful and inaccurate credit reporting.Additionally, per FCRA 611(a)(1), credit furnishers must ensure that only accurate and verifiable information remains on a consumer's report. I have repeatedly requested verification under FCRA 611(a)(6), yet I have not received the legally required documentation to substantiate these charge-offs.This is my final demand for Northshore Bank to take the following corrective actions:Immediately remove the inaccurate charge-offs from my credit report.Provide written confirmation of this removal within 15 days of receipt of this letter.Failure to comply will leave me with no alternative but to pursue all available legal remedies, including but not limited to:Filing a formal complaint with the ************************************ (****), ************************ (***), and the Office of the Attorney General.Initiating legal action for willful non-compliance with the ****, which may result in statutory and punitive damages under **** 616 and 617.This letter serves as official notice under the ****. Should you fail to take immediate corrective action, I will have no choice but to escalate the matter without further notice.

  

  Business Response

  Date: 03/12/2025

  Dear Mr. *************** have received your complaint and related concerns about inaccurate credit reporting regarding a charged-off loan. In reviewing our records, we have no record of any charged-off loan transactions in your name.
  
  On November *******, you applied for a Credit Builder Loan at our branch located at ************************************************************************************. Your credit report was retrieved as part of the loan underwriting process and there were no current or prior loans with North Shore Bank showing on your report at that time.
  
  The loan transaction was approved and the loan documents were signed on December ******, with a first monthly payment due date of January 3, 3025. On January *******, you submitted a statement that you no longer wanted to have the Credit Builder Loan and that you changed your mind. You made a payment of $7.84 reflecting the interest due on the loan. The payment was processed and the account used as collateral was redeemed to pay the loan in full.
  
  This loan was an active loan with North Shore Bank for a short period of time and was reported to the credit reporting agency. In reviewing our records, your payment history for this loan shows the payment was made on time without any derogatory information. Loans that are in good standing, meaning paid without late payments, typically remain on credit reports for 10 years.
  
  Mr. ****, if you have additional documentation of a prior loan transaction with North Shore Bank, we would be happy to review this matter further.
  
  Sincerely,
  
  ***** *******
  District Manager
  North Shore Bank
  ************

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to bring attention to the predatory practices and appalling customer service I experienced with ********************. Despite taking proactive steps to manage my account, such as setting up text and push notifications and disabling my card, these features never worked properly. As a result, I was unaware of critical account activity.The bank charged me multiple overdraft fees within a single month, including four fees in one day, totaling an outrageous amount. They even charged additional fees to reverse transactions, leaving nothing paid on the original payments. Over $1,000 was taken in fees alone, which created a snowball effect of financial hardship.When I contacted the bank to address the issue, I was met with condescension, a lack of compassion, and a refusal to refund any of the fees. Their representatives made no effort to understand my situation, instead insisting that I should have been aware of policies buried in financial jargon. Despite explaining my circumstances-including serious health issues and financial difficulties-they treated me with blatant disrespect.What is most troubling is that, even after disabling my card, the bank continued to allow automatic payments to process, further driving my account into the negative. When questioned, they cited policies that were neither explained to me at the time of account setup nor communicated clearly at any point.This led to threats that the matter would be sent to collections if I did not pay off the negative balance and close my account. Such predatory practices and lack of transparency are unethical and deeply concerning.I believe North Shore Bank's actions reflect a pattern of exploiting customers in vulnerable financial positions, and their lack of accountability is unacceptable. I request that the BBB investigate their practices and hold them accountable for the undue financial and emotional stress they have caused me and, likely, many others.

  

  Business Response

  Date: 12/23/2024

  Dear *****,
  
  I have attempted to reach you by phone, and I am still willing to discuss your situation further at your convenience. In the meantime, I wanted to address your Better Business Bureau submission.
  
  We have processed a refund for the majority of the overdraft fees you incurred. This exception was made in recognition of our longstanding relationship and the challenges youve recently faced. While these fees were assessed in accordance with our disclosed overdraft policy, we value your loyalty and want to extend this gesture of goodwill.
  
  I also want to sincerely apologize if we have ever fallen short of delivering the friendly and caring service you deserve. Please know that we are committed to continuously improving so we can better serve you and support your financial success.
  
  Sincerely,
  
  ***** ****
  Vice President, Branch Banking
  ************

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened account in October, closed, November, beware of this obviously struggling bank as they are thieves! My brand new account was compromised about 3 weeks after opening and RIGHT after my first ******** direct deposit. I never Received a physical debit card from this bank the whole time I had the account, that's an important fact to mention.They issued a virtual card I could use while I waited. I tried to use it ONCE but it was declined for some reason, well I didn't try the transaction again out of embarrassment & didn't have time to call about it right away. A couple days later, I noticed all my money was gone! withdraws are from ***************** I went in to the Oklahoma branch to inquire they told me to call the fraud personnel as they couldn't help me? Fraud never called me back after several days of calling them so I went back, upset, ended up with ******/manager who also didn't help, after I suggested several options I could try to stop the unauthorized debits including withdrawing funds or closing account as the charges were still "pending " they refused my suggestions saying the pending charges had to CLEAR b4 they would do anything about it! So long story short, they claim I authorized all charges with an email or text but they refuse to prove this to me cuz they can't! The acct was immediately closed per my request and they TRIED charging a 50 fee which I refused to pay. A week later, my landlord rcvd a bounced check & $10 Fee on MY CLOSED acct! And they charged me a $30 NSF fee! I see a lot of the same stories on here, so many, that I'm thinking a class action might be in order! I'm calling an attorney feel free to look me up on fb if u wish to join me in getting our hard earned money back! ******* ********/west Allis

  

  Business Response

  Date: 12/16/2024

  Dear *******,
  
  I am glad we were able to resolve the matters of your account during our phone call on Thursday,December 12. While we were able to address your account concerns, I apologize your interactions with our branch and fraud team did not live up to our goal for excellent customer service. Your feedback is valuable and we appreciate the opportunity to make it right.   
  
  As we discussed, as a courtesy, we are mailing you a cashiers check for the transactions in question and the overdraft fee you incurred. Once the check arrives, please give me a call at ************ to confirm youve received it.
  
  Please let me know if there is anything else I can help you with.
  
  Sincerely,
  
  ***** ******
  Vice President
  North Shore Bank

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I could not find my original complaint to the BBB or it was never posted. So this is my 3rd attempt. I opened an online checking account approximately July 19th and closed around Sep 3rd 2024. Never received any checks or anything from the bank never used that account for anything or any purpose. Actually never go it setup for online banking. Had problems from the very beginning getting my account opened for around a month or two? When I setup my account online, it took my information and my deposit but when I tried to log in, it would not let me. It kept giving me an error message that it could not find my account or something to that nature. So, of course, I had to call them for support help. Each time I called, they could not help getting it setup. Each time they said they would have support call me back. So of course I waited for a few days but support never, ever called me back. So I would try logging again and always got the same message it did not recognize my account or login and I had to call them back again. So, as I said support never called me back which forced me to keep calling them back. Finally, the last time I called, the girl I was talking could not help again. However, being a former programmer, I tried something she did not suggest and sure enough I got signed in, finally! So first, their online banking software is very suspect, based on all the problems trying to get my account setup and the VERY poor (actually NO) customer service received, I would not recommend this bank. So, due to all the software issues and zero customer service, I concluded this bank was dangerous and totally unsafe. I had over $1K total at the time.Heres my real complaint. When I went in person to the bank to close my account, they charged me $50.00 to close it!!! Thats right $50.00! My take on this is that North Shore Bank stole $50.00 from me. In all my years doing banking or credit, no institution ever charged me anything to close an account!

  

  Business Response

  Date: 10/03/2024

  Dear Cam **************** you for reaching out. We are disappointed to hear that your experience was not a positive one, and we apologize for the inconveniences you experienced.
  
  At North Shore Bank, customer satisfaction is a top priority, and we are truly sorry because it sounds like we fell short in your case. We take all customer complaints seriously and would like to initiate an investigation into what took place.
  
  Please provide us with your name, mailing address, and phone number used to open the account. Then, we will work expeditiously to review and resolve this matter.
  
  Again, we deeply regret that the service you received did not meet your expectations and our usual standards. We hope to hear from you soon with the details required to look into the situation. Thank you.
  
  Sincerely,
  
  
  ****** *******
  Vice *************************** and Operations

  Customer Answer

  Date: 10/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  If there is a resolution to this, it would be that North Shore Bank refund the money($50) it stole from me. In their response they just sent a pre-written "Form" letter apologizing. Whoopy! Im retired on fixed income so any loss, is a big to me. I wonder if I took this to the Media what people would think of them. 

  
  Regards,
  
  Cam Gg

  

  Business Response

  Date: 10/08/2024

  Dear Cam ************* would like to review and resolve your situation. However, we cannot locate your account using the contact information from your BBB complaint. Please provide us with your name, mailing address, and phone number used to open the account. Then, we will work expeditiously to review and resolve this matter.

  
  Sincerely,
  
  ****** *******
  Vice *************************** and Operations

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They say they want to resolve it. But how can you trust a bank that just stole money from you and used the excuse that it was for "closing" your ********** bank or any other institution ever charged me any kind of fee to close an account in over 50 years of doing business. This account was opened and never even used.  They don't state what they consider a resolution.  The only satisfactory solution to me would be to give me my money back in full.  In my opinion, charging anyone to close an account is just wrong.  I'm retired on fixed income, so every dime is important to me.  Their definition of a resolution to this might just be to say I was aware of their closing fee policy (which I was not) and offer no refund at all.  Or maybe they offer a partial refund then charge me double for doing a refund. When you are a Fee happy bank, expect anything.
  
  Regards,
  
  Cam Gg

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *** currently dealing with Identity theft. ********** had a breach. My iphone was also ********* ***** Personal Banker told me to open an account immediately with another bank to make sure my Social Security Disability Deposit would be safe.I suffer From PTSD, And having to deal with Identity theft issues have taken my anxiety to another level.I have contacted the police...I am doing EVERYTHING I can to protect myself and My Son. I very scared and overwhelmed by this situation.I opened an account with Nor ******************** Bank.I Explained my entire situation and the Fear I have.I have taken all the correct actions .I reported the ******************************. I contacted the *** I changed my number and had to get a new phone, due to my iphone being hacked completely.I LOST MORE THAN ANYONE IMGAGINE!I spoke with the Personal ****** ***** and explained everything. She was very helpful and understanding at first . I asked for extra security on my new bank account .I have cried and had anxiety attacks Trying to fix this problem.I NEVER EXPECTED TO BE TREATED SO BADLY BY NORTH SHORE MANAGER AND PERSONAL BANKER.I ASKED FOR HELP AND APOLOGIZED FOR NY ANXIETY.THEY DECIDED TO NOT GIVE ME A CHANCE AND DECIDED TO ***** MY ACCOUNT WITH OUT TRYING TO HELP **** KNOW I AM NOT THE ONLY SINGLE MOTHER DEALING WITH SO MUCH. BUT I PLEAD FOR HELP. THEY TURNED THERE BACK ON ME WHEN I THOUGHT I FINALLY HAD A SECURE BANK ACCOUNT WITH THE STAFF HAVING MY BACK!!I HAD A FRIEND THAT WENT TO THE BANK WITH ME TO HELP ME EXPLAIN WHAT WAS HAPPENING, DUE TO MY ANXIETY AND NERVES.I FEEL LIKE I DESERVED A CHANCE AFTER EVERYTHING I AM GOING THRU.I AM A VICTIM OF **** I AM A VICTIM OF A CARJACKING WITH A GUN TO MY HEAD.I EVEN TALKED WITH THE WAUWATOSA POLICE DEPARTMENT ABOUT MY INTERACTIONS WITH NORTH SHORE BANK. I HAVEBPOLICE REPORTS IF ALL THIS IDENTITY THEFT ISSUES.THIS HAS TAKEN A TOLL ON ME MENTALLY AND PHYSICALLY.I REALLY JUST NEED HELP! PLEASE

  

  Business Response

  Date: 09/13/2024

  Dear Ms. ******************** you for sharing your feedback about your recent experience at North Shore Bank. Our team endeavored to be a supportive resource for you as you worked through a challenging situation.
  
  Due to the activity on your account in its first 30 days, we feel that we are not a good fit for your financial needs at this time. Since you have already closed your account, we wish you the best as you continue your financial journey.
  
  Sincerely,
  
  ***** ****
  VP, Branch Banking

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A for profit, self-serving, rude employee's type of business. They are NOT a bank. They will overcharge you in a variety of fees and deflect from their wrong and foul business practices.

  

  Business Response

  Date: 05/17/2024

  Dear ******,
  
  I am glad we were able to resolve the matters of your account during our phone call on Monday, May 13. I apologize for the misinformation you received regarding how to stop recurring debit card transactions. We strive to provide excellent customer service and your feedback is valuable. We will review our internal documentation to ensure clarity on how recurring debit card transactions are handled.
  
  We are mailing you a cashiers check for the overdraft fee you incurred due to the recurring transactions.
  
  Please let us know if there is anything else we can help you with.
  
  Sincerely,
  
  ***********************
  Vice President
  North Shore Bank

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that their response certainly does not resolve my complaint. I was charged several overdraft fees and solely because the bank didn't communicate its policies. For your reference, details of the offer I reviewed appear below.
  
  As mentioned, I, *************************** have determined that the response of North Shore Bank does not resolve my valid complaint or concerns. I was charged several overdraft fees and solely because the bank didn't communicate its policies to me. Please refund the 5 overdraft fees.

   
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has bait and switch tactics and pulled my credit without authorization. I asked the person who I was buying from, to verify with the bank before pulling my credit, to which I stated I didnt want it pulled if it was going to be a hard pull. The application wasnt even submitted and then minutes later while my rep was on the phone with the bank to verify, they run the credit and sure enough its a hard pull. They were only able to access the TransUnion credit report because every other account is locked down.

  

  Business Response

  Date: 03/20/2024

  Dear **************,
  Thank you for bringing your concerns to our attention. After a thorough review of your complaint, we have confirmed that we did receive a credit application from you on March 9, 2024 that was submitted by T and R Trailer Sales.  We subsequently ran a credit report to evaluate the credit request associated with your application, which is a permissible use of your credit report under the Fair Credit Reporting Act.  Based on this information, we are unable to remove the credit inquiry.  While we regret any inconvenience this may have caused you, we must adhere to the guidelines governing credit assessment procedures.
  
  We appreciate your understanding in this matter.
  
  Sincerely,
  
  North Shore Bank

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I did not give consent for my credit to be ran. In fact, it was advised that prior to running the credit, I requested NorthShore be contacted via telephone to confirm if it was a hard pull. I explicitly stated do not run it, if it is a hard pull. I was advised the application was not submitted and the credit was ran regardless. I even had my credit locked down, so I had stated it would have to be unlocked even it were going to be ran. Again, I stated that I did not want it ran if it was a hard pull. My credit was locked down, with the exception of my TransUnion. That was the only one that was accessed and I did not authorize a hard pull. North Shore clearly has a system in place where it is automatically running information prior to submitting (AI or Bot software). I also never listed T&R in this complaint because it was a NorthShore issue and still is a NorthShore. Accept responsibility for your faulty system and also the fact that I complained about this directly to NorthShore on March 9th, 2024. I immediately called about the improper credit run. I was told someone would call me on the following Monday (March 11th). However, I did not receive a call. I followed back up again on March 14th) and was told an entirely different story. It appears NorthShore will do everything but accept responsibility. 

   
  Regards,
  
  Brooklyn *****

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did some remodeling work and I was paid by check was told that the funds were available for withdrawal and wound up on check systems

  

  Business Response

  Date: 01/04/2024

  Dear **************,

  Thank you for speaking to our representative on the phone. The situation will be resolved as discussed with you, and you can expect a confirmation letter via email and ** mail. If you have further questions, please reach back out to our representative for assistance.

  Sincerely,

  *******************

  Customer Answer

  Date: 01/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit build loan with North Shore Bank. I have had the loan eight months. I was never late, nor a payment ever returned. My loan is for $2,000 and my balance is $1000. My car broke down on Sunday 12/03/2023. Car was repaired Monday. I did not have the money to pay for the repair so I contacted North Shore Bank. Let me add that when I went into the Burlington Branch to open the loan I was told by the Branch Manager that the bank did not offer the loan any longer. The Manager did some more checking on her computer and found that North Shore Bank still offered the loan, I then opened the loan.On Monday 12/04/2023 I contacted the bank to find out how I could cash in the CD, payoff the loan and receive the difference. I was met with everything from you cannot do that, that I would have to payoff the loan then wait for the balance to be forwarded to me and finally that the person who could give an answer to a branch manager was not in on Tuesday 12/05/2023. On 12/06/2023 I was told that I needed to write a letter and lay out why I needed to cash in the CD and that I understood that there was a penalty for cashing in the CD early (per the originally agreement documents), which I submitted the letter today 12/07/2023.This whole situation has cost me over $600 not being able to work, may cost me a computer and a domain as well as a partial payment for my rent to be returned. It appears to me that this is a simple situation to cash in a CD payoff the loan and receive the difference. The bank told me that they do not want to work along with the CD agreement, but just liquidate everything and send me the proceeds when they want.In addition, I had a checking account with ********************, I opened the account with $100. The high balance was just around $15,000. I deposited a check from my other checking account for $150 and it was returned, I immediately deposited $145 check which cleared leaving a positive balance of $9.95. This year my account got into the negative and I talked to the checking department and promised that I would pay off the debt and get the account into a positive balance. I wound up paying just over $700 in fees and just around $900 into the account. Right after the account got into a positive North Shore Closed the account. What is even more insulting is North Shore kept the positive balance of $9.95 and never refunded to to me. A word to the wise You need to be careful of who you do business withI do not expect to get a positive resolution to this whole situation from the actions of North Shore Bank so far.Merry Christmas ?(

  

  Business Response

  Date: 12/11/2023

  Dear ****************,

  I am glad we were able to resolve the matters of your account closings during our phone call. I apologize that it took longer than expected.
  

  To recap, your loan was closed and the remaining balance of the account securing the loan was returned to you. When your checking account was closed in November, a check for the final balance was mailed to you. Since you have not received it, we re-issued those funds to you as well.

  Thank you for sharing your experience so that we may learn from it and review our procedures for opportunities to streamline them.

  Please let us know if there is anything else we can do for you.
  
  *******************
  VP, Branch Banking
  North Shore Bank

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Although the situation took less than several hours to get resolved it does not solve the situation and the loss I incurred that took over a week to resolve.  There is a financial loss I incurred and currently reviewing my options for the next step.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem I have is that this bank closed all our grandchildrens custodial accounts. My wife and I have at least 6 accounts with Northshore and have been customers for close to 30 years. All but 1 grandchilds account they took the money from each of them and dwindled them down to zero. What bank does that? Just because we didnt add any money or deduct any money from the accounts, they said the account statements they mailed were returned and every time they get returned, they deducted $5.00 every single time. Well, they did that until they depleted the accounts. Every time my wife moved, she filled out a forwarding address to her new place. There is no reason why the bank is claiming the statements were undeliverable. Im upset and my wife is furious that our grandkids accounts are now ZERO! We have been with them for roughly 30 years and have 6 figure dollar amounts with that bank. Well guess what? My wife and I are now going to be removing all our money from every account left at North Shore. This is the worst customer service I have ever seen. They should have at least place a courtesy call to let us know about this. Their loss now. We will take our 6 figures elsewhere.

  

  Business Response

  Date: 03/20/2023

  Dear *******,
  
  We have reviewed your complaint made to the Better Business Bureau on 3/18/2023. Please accept this message as formal confirmation of the resolution discussed by our Westgate branch staff last week. We will be reopening the accounts and reimbursing the fees assessed.
  
  Your experience and satisfaction with North Shore Bank is important to us. As a direct result of your feedback, we will be reviewing our processes for opportunities to improve in order to avoid this situation in the future.
  
  We appreciate you bringing this experience to our attention, and allowing us the opportunity to resolve the situation.
  
  Sincerely,
  
  *********************
  District Manager
  ************