ComplaintsforPost Lake Lending

• Initial Complaint

  07/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After reading the bbb rating and reviews. It seems like I have also been fooled into giving way too much money. I applied for a 800 dollar loan. Which was in Jan. I was to pay it off in 5 easy payments of ****** . When I looked at my contract after searching forever in my email..I found I was too was being at a rate of ******% that is not common. I ****** searched the average of apr rate is around 7_15%. I gave them my bank info to get the loan. I have called and chatted with support. I was given a run around. I saved the conversation of the chat support because he did not have complete sentences or made sense. I want to *** these people for quadrupling my payments. I'm unemployed and could use the money to keep. I lost my apartment because of this loan. Please help me. Should I close my account to these people for now and dispute my last withdraw they took?. Im new to being scammed.

  Business response

  07/26/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  As a courtesy we will be going to close your account as paid off, we are just waiting on the recent payment that was taken to clears on our end and we are going to send you an email confirmation for your reference.
  
  Regards,
  Post Lake Lending
  
  

• Initial Complaint

  07/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I took out a loan for $350 you are now charging me $1000 to pay off the loan that is a huge scam and I can't even login to view what I have paid and what is still owed I just want you to close the account and stop taking $200 a month from me

  Business response

  07/23/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry to learn that your experience fell short of what you had hoped for. Please accept our sincere apologies.

  Your loan is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. 
  
  We encourage you to contact us at ************** and look for Resolution team. We will be happy to explain your loan, the rate, and any available repayment options.

  Regards,
  Post Lake Lending

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 2, 2024 I took out a loan in the amount of $1000. I was making biweekly payments of $267.31. I paid $1603.86 by the time I began having difficulty making the payments. I contacted the company via email on May 31st informing them of the difficulty I was having, and I did not receive a response causing me to send another email on June 8th. I received an email from the company on July 5th stating that my wages will be garnished in 10 days. I can't afford to have my wages garnished. At this point, I have paid $600 more than my original loan amount. Unfortunately, they were not helpful when I reached out. I believe that contacting an attorney will have to be my next step.

  Business response

  07/08/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We apologize for any inconvenience. Please be advised that our company does not garnish wages. You may have confused a voluntary wage assignment with a wage garnishment.

  We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.
  
  Regards,
  Post Lake Lending 
  

• Initial Complaint

  06/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So I got an 300$ loan and paid this as of yesterday a total of 755.46$I would like this company to refund me the extra money that I have given them because this is ridiculous that now I have been over charged and there customer support service ***** and tells you two different things when call them because I called them last month and they told me that I have never called them and they told me that the date that that I got the loan dose not match the date that my bank says that I got the loan.how does this make an sense they have my on an payment plan and after the ends it would be a total of 2,176.89$ this is a scam for an loan that was only $300.00

  Business response

  06/17/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  As a courtesy, we will disregard your remaining balance and your account will now be closed as "Paid Off-Settled".
  
  Should you require further assistance, please do not hesitate to call us back at ************** and a Resolution Specialist will assist you.
  
  Regards,
  Post Lake Lending
  

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I got a lone from post lake lending on the 28th of December. I chose option 2. Witch I keept saying from the start. I asked the person when will I be done paying and how much by the end of it. they said begging or middle of march. I said thats perfect my sons birthday is at the eend of march. They said the ending total would have been ***** and some hundred thay said it could varry ***** if I am late or anything like that so they could give me an exact but they could give me an estimate. They told me he was sending me an email to sine witch I thought I was singing option 2 even though the first time I got a lone threw them. They just switched it to option 2 because they forced me to get option one the first time witch I didn't know so had to call back so second time I said from the beginning I want option 2 and they said they would put me on that one. I never saw the one that said a year plane for 7000 that was sent to my spam the one I sind was for option two least thats what they maid it seem and Then the 29 or a day or 2 later I called again on my mom's old track phone just to check to make sure it was on option 2 because I just wanted to make sure and the lady on the phone said yes it was on option 2 I said ok thank you have a wonderful day then when April came and I was still paying they said I was on the year plan witch is not what I was told twice and when i tried to just get it paid off they wouldn't let me. Without permission from my bank even though i was paying with a difrent card and my bank was refusing to send them my private information and the lady on the phone stardet to argue with me infront of my bank so they put a stop payment and had me get in touch with the police. witch I did he had me go to you guys I have emails from police if you need them. But they did the same things to my sister for her they never even brought up option 2 for her

  Business response

  04/10/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. 
  
  Upon checking the records, you already spoke with one of our Resolution Specialists to assist you with your concern. We disregard your remaining balance and your account closed as "Paid Off-Settled".
  
  Regards,
  Post Lake Lending
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  To whom it may concern:My name is ***************** and I am writing because of some disturbing news I became aware of.I called customer service to discuss my intention to pay off my loan. They, as in customer service, forwarded my call to the *************I was connected with ******** in the ************* with the intention of paying off my loan. I encountered lots of hesitation in doing this. I will elaborate further below.******** began to dictate my loan agreement that ****** would be the amount to fully pay off my loan. I proceeded to dispute the given ****** since I paid 120 as an additional payment to further reduce the owed principal. Also, I stated that I also paid ****** yesterday, March 18, 2024 as my regular bi-weekly payment.I countered that I was offering ****** to fully satisfy and pay off my loan since, as a customer, I am unaware of how much of the ****** was being put towards the principal.At 6:35pm, ******** spoke with a supervisor (I suppose) after a few moments and stated that the ****** would suffice to fully pay off the loan. I verbally agreed and awaited a payment and loan pay off receipt (both of which were never received in my email inbox). I checked my bank account and Due to the "delay" and non-receipt of my payoff and payment receipt, I grew suspicious. I followed up with a call to customer service and the rep stated that the ****** was treated as "an additional payment towards the principal," therefore, my loan is still ***************, here is my plan, as a customer and lendee:With the aforementioned, I will file a complaint with the BBB and possible escalation outside of Post Lake Lending due to a possible "bait and switch" and deceptive business practices. Due to the above and aforementioned, I feel that my hand "is forced" to proceed with a complaint. I paid the ****** in good faith and with sole intentions to pay off the loan.

  Business response

  03/20/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  It is the policy of Post Lake Lending that all customer complaints are handled in a timely and fair manner. The account is now paid off settled. Additionally, we will cease and desist from any further attempts to communicate.
  
  Regards,
  Post Lake Lending 

  Customer response

  03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did a loan with this company last year and they have continued to illegally obtain money from my bank account even after account being paid off. This account per their own email was paid off in January but they have continued even up and until this past week taken money from my account. I have emailed numerous times I have done stop payments they dispute it and continue to illegally take money from me. I want them to NEVER contact me again and to refund the amount illegally taken from me $413.04.

  Business response

  03/20/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We are in receipt of the complaint detail submitted by ******************* and provided to Post Lake Lending on March 12, 2024. Post Lake Lending appreciates the opportunity to respond.
  
  Post Lake Lending is an economic arm and instrumentality of the *************************** ********* Band of Lake Superior Chippewa, a federally recognized sovereign Indian nation (the Tribe) that adheres to federal consumer finance laws and operates within the boundaries of the Tribal land. Post Lake Lending is operating under the jurisdiction and laws of the Tribe. Its operations are required to comply with Tribal and Federal consumer protection laws. The Tribe maintains its own mechanisms and procedures for handling consumer complaints. Nothing in this communication should be construed as a waiver of the Tribes sovereign immunity.
  
  The consumers loan agreement contained all appropriate terms, conditions, and disclosures. The disclosures include those required by the Truth-in-Lending Act (****). The **** disclosures clearly state the Amount Financed, Annual Percentage Rate, and Finance Charge, along with Total of Payments.
  
  It is the policy of Post Lake Lending that all customer complaints are handled in a timely and fair manner. ********************* complaint will be considered a revocation of the *** and voluntary wage assignment authority provided by the consumer. Additionally,we will cease and desist from any further attempts to communicate with *******************.
  
  If the consumer has any questions, the consumer may contact **************** at **************.
  
  Please feel free to contact us if you have any questions or require further information.

  Regards,
  Post Lake Lending
  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took out a loan of 200 with company dec 12 and I notice I paid ***** in interest so I called company to see whats going on and why gave t I paid loan off then they start giving me options to pay off sooner for less interest which o asked them why didnt I have this options when I first did loan now that Im at the end of the loan they offer 25peecent off I want them to give me some of the interest back due to the fact of lack of information cause I couldnt of been paid the loan off sooner for less interest

  Business response

  02/07/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry to learn that your experience fell short of what you had hoped for. Please accept our sincere apologies.
  
  Your loan is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. 

  We encourage you to contact us at ************** and/or email us at *********************************** We will be happy to explain your loan, the rate, and any available repayment options.
  

  Regards,
  Post Lake Lending
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 1-25-2024 i was offered a loan in the amount of ****, i had recently gotten a loan for the same amount and have payments of $100 a month till i pay it off, but these people want 389 every two weeks for a year! over **** for ****! this cant be legal!

  Business response

  01/30/2024

  Good day,
  
  Thank you for contacting ********* Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.
  
  Should you require further assistance, please do not hesitate to call us back at ************** and a Resolution Specialist will assist you.
  
  Regards,
  Post Lake Lending
  

  Customer response

  02/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I was never informed that i would be charged **** for ****! Im sorry! and i would never have agreed to almost 800 a month! thats more than my car payment! I thank you for everything and best regards
  Regards,
  
  *************************
  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to you in regards to Post Lake Lending and to let you know about there predatory lending practices.. Back in October I borrowed $400 from them . I have already paid them back all together about $600 and they allege that I still owe them $579 dollars. That type of lending should be illegal and put out of business. I would not recommend them to anyone.

  Business response

  01/04/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  We can also provide you a new payment plan that will be suitable for you in order to settle your account.

  Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.

  Regards,
  Post Lake Lending
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩