ComplaintsforPost Lake Lending

• Initial Complaint

  01/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 1-25-2024 i was offered a loan in the amount of ****, i had recently gotten a loan for the same amount and have payments of $100 a month till i pay it off, but these people want 389 every two weeks for a year! over **** for ****! this cant be legal!

  Business response

  01/30/2024

  Good day,
  
  Thank you for contacting ********* Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.
  
  Should you require further assistance, please do not hesitate to call us back at ************** and a Resolution Specialist will assist you.
  
  Regards,
  Post Lake Lending
  

  Customer response

  02/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I was never informed that i would be charged **** for ****! Im sorry! and i would never have agreed to almost 800 a month! thats more than my car payment! I thank you for everything and best regards
  Regards,
  
  *************************
  

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to you in regards to Post Lake Lending and to let you know about there predatory lending practices.. Back in October I borrowed $400 from them . I have already paid them back all together about $600 and they allege that I still owe them $579 dollars. That type of lending should be illegal and put out of business. I would not recommend them to anyone.

  Business response

  01/04/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  We can also provide you a new payment plan that will be suitable for you in order to settle your account.

  Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.

  Regards,
  Post Lake Lending
  
  

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I borrowed 325 from ********* as I was in a bind. I wasn't aware that loans like this are predatory and exceed legal interest rates. I have now paid back what I have borrowed plus a little extra ($360) and can no longer afford to pay $90 every two weeks. I would like my account settled and closed. Thank you

  Business response

  01/02/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account.
  
  Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.
  

  Regards,
  Post Lake Lending
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is a scam and Im honestly scared. They have all my info saying I applied for a loan that I never did. Listing old addresses and jobs like they almost stalked me or found my information online. This company must be stopped immediately. They called me at 7am telling me I applied for a loan but didnt finish all the information with a 780% APR?!?!!!?!! This should be criminal

  Business response

  12/29/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We apologize for any inconvenience. Post Lake Lending supports efforts to fight fraud in the lending industry.

  All information that we receive is through our website that a customer would initiate, and it requires that they put personal details into the form as part of the pre-qualification process.
  
  Also, we updated our system to delete all the information, so you won't receive any communication related to this matter.
  

  Regards,
  Post Lake Lending
  
  

• Initial Complaint

  12/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  date of transaction: 11/27/2023 amount I have paid back so far is $83.76 the loan amount was: $550.00 They are wanting to charge me 745. 40% in interest with the interest amount being ********, my loan being $550.00, and them wanting me to pay $4,350.63 back. I'm not paying that amount back I am paying the $550 that they loaned out to me but I won't pay the $4000 they want. I didn't get any information on the billing til after I signed the paper work.

  Business response

  12/11/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  Our interest rate and payment details are listed on our FAQ page of our website, as well as on the loan agreement. We encourage borrowers to pay off their loans as soon as possible to avoid accruing unnecessary finance charges.
  
  Post Lake Lending NEVER charges pre-penalties.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account.
  
  Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.
  

  Regards,
  Post Lake Lending
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  11/27/2023 The amount of the loan they approved me for was $550.00 they didn't tell me the payments until after I had signed the paperwork for the loan. Once I signed and they sent me the payment plan it said that they were going to charge me $4,350.63 or close to that back. I'm not paying $3,800.63 when I only was given $550. I haven't made my first payment yet but they are wanting me to pay $83.76 every week. That should not be allowed to charge that much in interest which was ******%

  Business response

  12/11/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  Our interest rate and payment details are listed on our FAQ page of our website, as well as on the loan agreement. We encourage borrowers to pay off their loans as soon as possible to avoid accruing unnecessary finance charges.
  
  Post Lake Lending NEVER charges pre-penalties.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account.
  
  Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.
  Regards,
  Post Lake Lending

• Initial Complaint

  12/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I got a loan for $3500 on Nov 13 and because I did it over the phone I had to sign documents online to get approved and after I got approved there was no copy of contract I signed provided to me which was extremely shady. I had to ask for it just to find out I signed for a loan that had 678% APR with payments sent up to $874 every two weeks!! That would mean by end of loan Id be paying over $22k back! I am a single mother with two kids and already struggling financially! They deducted the first payment one day BEFORE it was scheduled for the same amount which means I am paying for an extra day of interest fraudulently since the APR at that time should be calculated at 13 days APR rate not 14 since they are deducted a day earlier! I brought this to their attention and they did not recalculate or adjust my account nor are doing anything about it and every day counts as its over $50+ in interest daily.They provide zero documentation of payments made and what is applied to principal and interest. I called and made an additional $1000 because I just want to pay everything back as this is just plain predatory practices and even after they deducted $874 plus the $1000 I paid they are stating I still owe them $5,016.70!! Ill never finish paying this loan! They refuse to take payments according to contract and are taking them earlier cause me overdraft fees and a negative balance with my bank! Zero documentation of payments made. **************** is not helpful in this regard. I just want to pay off the rest of principle amount and be done with this loan! Loan #: YMP-C48-CFC2

  Business response

  12/05/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.
  
  Regards,
  Post Lake Lending
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company continues to call me and wont stop. Multiple times a day, I have never applied for any loan with them and have advised multiple times to take me off of their calling list.

  Business response

  11/30/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We apologize for any inconvenience. Post Lake Lending supports efforts to fight fraud in the lending industry. Information that we receive is via an online application that a customer would initiate, it requires that customers put certain information into the form as part of the application process.
  
  Our apologies for any disturbance, and hopefully the above information has provided more clarity. Also, we updated our system to delete all the information, so you won't receive any communication related to this matter.

  Regards,
  Post Lake Lending
  

  Customer response

  11/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Ive been having nothing but issues from this company harassing me. *** had countless emails ignored trying to reach a manager but no one will reach out. This company doesnt have a problem calling my employer trying to take my money that way when its not much. *** asked for my contract and that was ignored too which isnt right. *** asked them to stop the emails and they will try to do the wage assignment when there is mo contract that says so. They are so quick to go for my bank account. I just want them to leave me alone and provide me the contract that says this is real.

  Business response

  11/29/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry to learn that your experience fell short of what you had hoped for. Please accept our sincere apologies.
  
  Post Lake Lending is a lender subject to applicable federal consumer protection laws and, the laws of the Tribe. The the Tribes maintains its procedures for handling consumer complaints and ensuring compliance with applicable law.
  
  We encourage you to contact us at **************, and we will make every effort to address your concern.
  
  Regards,
  Post Lake Lending 
  

• Initial Complaint

  10/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contacted them to make payment arrangements and they took 2 back to back payments without informing me. There is no way to login to see my account. Please help me!

  Business response

  10/31/2023

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We recognize that this must be challenging for you given the amount of time and attention you've invested in it. Please accept our sincere apologies for the inconvenience.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us at ************** and ask to be transferred to the ********************* so we can best assist you.
  

  Regards,
  Post Lake Lending
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩