Reviews

The reviewer noting Connect by American Family Insurance (headquarters in *******, **) will drop you as a customer or refuse to give you a policy renewal is accurate. I am a healthcare professional who has had to travel for training across several states (residencies to specialize in care of select patient groups, cancer patients, etc.). In one state, the month I was completing a residency and getting ready to move to the next state to learn and care for the next group of patients, I experienced a windshield crack from an open truck on the road. The flying object came out of nowhere and I was stunned and then thankful I did not get hurt. Connect car insurance fixed my windshield. This was in 2022. Fast forward to today, 1/27/25, I am living in ** and a couple of Connect car insurance representatives and a manager ******* have shared that they are unable to underwrite me a policy for AZ because I had a glass claim within 3 years. Meanwhile, I have no traffic tickets and God willing no accidents on my vehicle in over 15 years and even longer. They continue to collect premiums on my car and home insurance ********* be fair, I asked ******* for another phone number to talk to a complaint division at Connect and shared my concern. I await the company's decision. No one who trusts their car and home needs to an insurance company they pay premiums should be discarded like trash for a reason such as they above.

Thank you for your feedback. Im sorry about your recent experience with us. If you email your name and policy # to ******************************************** we'll look into the decision that was made regarding your policy. - *****

poor customer service . Dropped my car insurance with one letter mailed for a missing signature . Would not reinstate my car insurance took no accountability . I honestly am shocked they are a recommended company from  ******

Thank you for your feedback. I'm sorry for your experience with us. We were able to contact you today and discuss your concerns. If you have anything further to discuss, please email us at ******************************************** - *****

They doubled premiums in one year.. no moving violations or accidents went from 200 per month to 400! I was not aware of the increase and did not approve, just stole money from my account without approval

Thank you for your feedback. Im sorry about your recent experience with us. We've reached out to you to review your policy but didn't receive a response. If you email your name and policy number to ******************************************** we will follow up with you. ~ *****

As a loyal ****** customer, I was easily lured into the Connect Insurance company for my home and vehicle. Last week, this all came crashing down when they tried to increase my auto insurance from $2600 per year to $5400 per year for adding a second teenage driver to my policy. Part of the increase was also them wanting to raise my rate by $1000 because I scrapped another driver's bumper while backing out of a parking space. I believe charging $5400 to insure a simple Toyota Corolla for 2 adult drivers and two teenagers is downright insurance racketeering. A ye.ar ago, they had already increased my home insurance by a third (I never filed a claim). All in all, they wanted to charge me around $800 per month for home and auto! What a ripoff! They made me so angry that I started shopping around immediately and found much, much lower rates for the same coverage with another company. I am literally saving thousands of $. My advice: stay away from Connect or be ready to be absurdly overcharged.

Thank you for your feedback. I'm sorry that you're dissatisfied about your rates. We've attempted to contact you about your concern and are waiting for a response. If you'd like to email us, use ******************************************* and include your policy number in your email. ~ *****

Connect by AmFam is a horrible company to work with. I had two vehicles insured by them. No claims or tickets and they cancelled my insurance on both cars due to me not responding to a mailed letter from them. In this letter they wanted to know my permitted teens license status. Since I didn’t respond they cancelled my policies. When I explained what had happened they refused to reinstate me and offered no explanation other than they had a legal right to do so. Now there is a gap in my coverage and I am paying more than double because of the gap. I received no phone calls or texts letting me know I was cancelled. Extremely poor customer service. Never EVER go with Connect by AmFan. A truly terrible company. You don’t just drop good customers because you can.

Thank you for your feedback. Im sorry about your recent experience with us. If you email your name and policy number to ******************************************** we can investigate the decision that was made about your policy. - *****

The worst insurance company ever to have to go through when one of their clients hits your car. They refuse to take accountability for the accident and damages. Claiming 50/50 to get out of having to pay the full price when their client admitted fault at the scene. The adjuster Sanan ************* was extremely rude and condescending and has the worst customer service skills. Reading all the horrible, negative and 1 star reviews for this company makes it obvious they have a lot of work to do to improve. Insurance fraud at its best with this company!!!!!!!

Thanks for your feedback. I'm sorry that you're dissatisfied about how your claim has been handled. We'd like to look into this for you. Please email us details at ******************************************** Be sure to include your claim number in the email. - *****

Worst insurance company I have ever dealt with! I called to ask how much it would cost to add an international driver with an international license. After the call, they said that effective immediately, they were going to start charging me extra for that driver even though I had just called to inquire about the cost. I was forced to send an exclusion letter to avoid the extra charges, and now that I actually want to add the driver, I’m being denied the service. Run away as fast as you can from this company! Very misleading.

Thank you for your feedback. I’m sorry about your recent experience with us. If you email your name and policy # to [email protected], we would be happy to discuss the decision that was made regarding your policy. - Laura

Horrible company expensive prices for basic coverage never insure with them aside from lowball quote they quoted all rusted out parts on my truck and sent a list of preferred shops, that would not even touch my truck and of course they doubled the price of insurance sweet double the price and still not practically covering anything? Great! expensive as they are you think you’d get at least good coverage but nope.

Thank you for your feedback. I'm sorry for your experience with us, and we'd like to address your concerns with you. Please email [email protected] so we can try to help. - Laura

Worst experience I've ever had. Customer service is terrible (ironic given they work with Costco). Just go with one of the bigger agencies.

Thanks for your feedback. Im sorry about your recent experience with us. We're investigating your concern. If you have details you'd like to provide, please email your name and policy or claim number to ******************************************* so we can try to help. - *****