Business Profile
Insurance Companies
CONNECT, Powered by American Family InsuranceReviews
Customer Review Ratings
Average of 149 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSonny N
Date: 03/27/2025
1 starSonny N
Date: 03/27/2025
The CONNECT insurance adjuster refused to take pictures of my roof damage stating that it was from the previous claim that I filed. I'd never filed an insurance claim. After I learned that my claim was rejected, I asked for information on the previous filed claim fearing that someone was using my information for insurance scam. The adjuster stated that there was no other filed claims on my policy.
CONNECT, Powered by American Family Insurance
Date: 03/31/2025
Thank you for your feedback. Im sorry about your recent experience with your claim. We've reached out to you to follow up. If you still need to connect with us, please email us at ******************************************* and include your policy number and claim number. ~ *****Review fromKristina T
Date: 03/21/2025
1 starKristina T
Date: 03/21/2025
The people working for this company lack knowledge of their own policies. Additionally, I feel this company is using tactics to scam consumers into incurring unnecessary additional fees.CONNECT, Powered by American Family Insurance
Date: 03/24/2025
Thank you for your feedback. We'd like to address your concerns with you. Please email ******************************************* so we can try to help. - *****Review fromWilber A
Date: 03/13/2025
1 starWilber A
Date: 03/13/2025
I recently had to work with American Family Insurance after their member collided with my vehicle. The setup for repairs and a rental was fine, but the overall communication with the agent and the quality of the finished repairs were not satisfactory.Firstly, the agent, Colleen ********, was very difficult to get in contact with. When it came to negotiations, she made judgments based on her personal beliefs and ultimately ignored communications. One issue we faced was a repair that was not handled correctly, and there was no resolution to the matter. I eventually took the vehicle to a different shop for another inspection, only to be told that the issue was related to the original accident. The vehicle is now set to be repaired through other means, but please keep in mind that working with this insurance company has been a nightmare.CONNECT, Powered by American Family Insurance
Date: 03/17/2025
Thank you for your feedback. If you'd like us to look into this, please send us a claim number and the policyholder's name and policy number to ********************************************Review fromMayra R
Date: 03/12/2025
1 starMayra R
Date: 03/12/2025
This company is a rip off, take advantage of people and dont pay claims until many months later. Will be switching soon.CONNECT, Powered by American Family Insurance
Date: 03/17/2025
Thank you for your feedback. We'd like to address your concerns with you. Please email ******************************************* so we can try to help. - *****Review fromHeather B
Date: 02/25/2025
1 starHeather B
Date: 02/25/2025
Worst company to ever work with. No one has answers for anything and get different answers depending on who you talk to. Have had so many issues with this company that I have spent a countless number of hours on the phone with them to try to get it figured out. Nothing works, can't ever talk to the same person again so they have to read your entire profile again and go through the excruciating pain of having to explain everything and still end up with the same outcome. Would NOT recommend. I have never experienced this with any other larger insurance companies before. The only reason we got a ****** membership is to get their insurance, and I will be cancelling all of them because of this.CONNECT, Powered by American Family Insurance
Date: 02/26/2025
Im sorry that you're dissatisfied with us. We do appreciate your feedback and would like to look into your concerns. If you email the details (name, address, policy/claim #) to ******************************************** well try to help. - *****Review fromMaria S
Date: 01/27/2025
1 starMaria S
Date: 01/27/2025
The reviewer noting Connect by American Family Insurance (headquarters in *******, **) will drop you as a customer or refuse to give you a policy renewal is accurate. I am a healthcare professional who has had to travel for training across several states (residencies to specialize in care of select patient groups, cancer patients, etc.). In one state, the month I was completing a residency and getting ready to move to the next state to learn and care for the next group of patients, I experienced a windshield crack from an open truck on the road. The flying object came out of nowhere and I was stunned and then thankful I did not get hurt. Connect car insurance fixed my windshield. This was in 2022. Fast forward to today, 1/27/25, I am living in ** and a couple of Connect car insurance representatives and a manager ******* have shared that they are unable to underwrite me a policy for AZ because I had a glass claim within 3 years. Meanwhile, I have no traffic tickets and God willing no accidents on my vehicle in over 15 years and even longer. They continue to collect premiums on my car and home insurance ********* be fair, I asked ******* for another phone number to talk to a complaint division at Connect and shared my concern. I await the company's decision. No one who trusts their car and home needs to an insurance company they pay premiums should be discarded like trash for a reason such as they above.CONNECT, Powered by American Family Insurance
Date: 01/29/2025
Thank you for your feedback. Im sorry about your recent experience with us. If you email your name and policy # to ******************************************** we'll look into the decision that was made regarding your policy. - *****Review fromGary G
Date: 01/26/2025
1 starRaised home insurance from 1200 a year to 1500 for no reason other than when we called they told us they had a lot of claims. Found equally god insurance for 1200. Cars were another worse matter. One car went up to 650 for 6 months with no claims other than a battery jump and the minimum of 100,000 liability. (Note: waited more than 24 hours to have them come out to the house. Went to another company and got 350 for 6 months with 500,000 liability coverage. Rude, uninformed customer service which switches you several times to find someone who can answer questions. Spent 45 minutes going over home policy looking for savings. It was a complete joke. For example, one line item was $74 for sump pump backup but when I asked for the quote without that coverage they said it went down $3. ???? The best answer they could give me was everything is connected to every other coverage. Simple truth is whoever is writing these policies has made it so complicated that even the agents can't explain it. They do not deserve to bein business.Review fromamy R
Date: 01/22/2025
1 staramy R
Date: 01/22/2025
poor customer service . Dropped my car insurance with one letter mailed for a missing signature . Would not reinstate my car insurance took no accountability . I honestly am shocked they are a recommended company from ******CONNECT, Powered by American Family Insurance
Date: 01/24/2025
Thank you for your feedback. I'm sorry for your experience with us. We were able to contact you today and discuss your concerns. If you have anything further to discuss, please email us at ******************************************** - *****Review fromPaula A
Date: 12/27/2024
1 starPaula A
Date: 12/27/2024
They doubled premiums in one year.. no moving violations or accidents went from 200 per month to 400! I was not aware of the increase and did not approve, just stole money from my account without approvalCONNECT, Powered by American Family Insurance
Date: 01/02/2025
Thank you for your feedback. Im sorry about your recent experience with us. We've reached out to you to review your policy but didn't receive a response. If you email your name and policy number to ******************************************** we will follow up with you. ~ *****Review fromFrancis M
Date: 12/27/2024
1 starFrancis M
Date: 12/27/2024
As a loyal ****** customer, I was easily lured into the Connect Insurance company for my home and vehicle. Last week, this all came crashing down when they tried to increase my auto insurance from $2600 per year to $5400 per year for adding a second teenage driver to my policy. Part of the increase was also them wanting to raise my rate by $1000 because I scrapped another driver's bumper while backing out of a parking space. I believe charging $5400 to insure a simple Toyota Corolla for 2 adult drivers and two teenagers is downright insurance racketeering. A ye.ar ago, they had already increased my home insurance by a third (I never filed a claim). All in all, they wanted to charge me around $800 per month for home and auto! What a ripoff! They made me so angry that I started shopping around immediately and found much, much lower rates for the same coverage with another company. I am literally saving thousands of $. My advice: stay away from Connect or be ready to be absurdly overcharged.CONNECT, Powered by American Family Insurance
Date: 01/02/2025
Thank you for your feedback. I'm sorry that you're dissatisfied about your rates. We've attempted to contact you about your concern and are waiting for a response. If you'd like to email us, use ******************************************* and include your policy number in your email. ~ *****
CONNECT, Powered by American Family Insurance is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.