Business ProfileforCustom Fence Inc.

We paid $13,053.44 to have our full yard fence installed on 12/23/2021. Our contract stats that our fence is guaranteed from defects in workmanship for up to one year. In negotiating the contract, we emphasized that we had a small dog, ensuring that the fence touched the ground was a deal breaker for us. Customer Fence guaranteed to have the fence at ground level with the caveat that it may be at *** between 2-4 inches off the ground in peak spots. We have since come across multiple workmanship flaws from the installation. The fence is 6 inches off the ground at minimum and is up to **** inches in peak spots. Our dog has walked under the fence at numerous times and our neighbors dogs have done the same as well. This has created huge safety risks as we live on a very busy street and are in constant fear that we may lose one of our beloved pets to a car accident due to these installation issues. There is also an old wooden fence post that the installation crew was supposed to remove but did not. I've tried to explain this to Custom Fence but they refuse to acknowledge it, this fence post is the issue that is causing the height issues. It is at the lowest point of the fence and the fence is resting on it. This fence could have gone down much further had the installation crew removed it like they should have. Our gate also continues to lean and has needed to be manually adjusted multiple times. I have contacted Custom Fence on these issues and sent them pictures on multiple occasions. They initially sent someone out to look at it who immediately denied fault, refused to look at the issues that were expressed, and stated repeatedly that we signed a form accepting the installation of the fence. They have since refused to uphold their end of the contract and instead insist that we pay $100/labor hour plus material for "repairs". I can't afford that after just giving them $13,000, especially for workmanship issues that should have been fixed during installation.