ComplaintsforMenard, Inc.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I call More than 20 times no one found my warranty and under my name. And phone number,... When.i call warranty place people discount phone ********** this number .please i need help .****************.***********)********.********

  Business response

  08/02/2024

  see attached 

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased appliances at Menards on 07/12/24 in the amount of $1440.75 dollars. I was not told that delivery was an additional charge because I would have possibly took my business somewhere else that would have free delivery possibly I called today and was told about the charges. I explained that I wasnt told about the charge and asked why I wasnt told. I was told that the sales person was new and that she probably didnt know about the charges. Why wasnt she train or someone should have made sure that the sales representative work was correct. I am 75 years old and dont need or want extra because of co mistake

  Business response

  08/01/2024

  see attached

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a lawn roller online for pick up in store. Attached here is the screen shot from the listing. The last item on the listing was that it had an adjustable scraper bar which was one of the selling points for me when I was shopping for a roller. This item is heavy and large so I had to rent a truck to pick it up at the store when it came in. Once I got it home and opened the package I saw it did not come with a scraper bar. It isn't anywhere in the instructions nor in the box, so this was an error in the posting. I contacted their corporate office twice to ask that they fix the website description and offer a small refund that I could use to purchase a scraper bar. The first response said to return the item to the store. I again explained that would mean renting a truck again which is an added cost, plus I used the item since we were on a time-crunch on that project. The second time I reached out I was told again that it was a complaint to take to the local store, not their corporate headquarters. That makes no sense since this was a deceitful website listing no matter which store I chose to have it shipped to. I told them false advertising is serious. It appears today that somebody did update the website listing now, so they must have realized it was wrong, but I have been provided no compensation for the false advertisement nor the hassle this has caused me. I feel I just keep getting ignored. Not the first time Menards has pulled this kind of thing. It is getting very old.

  Business response

  08/01/2024

  see attached

  Customer response

  08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response is yet another example of Menards assigning blame to someone else. The fact is it is their website. When I alerted them to the error their response to just return the product to the store was inappropriate. It took extreme action on my part to get them to actually fix the website which was my request from the start. While I appreciate that they eventually fixed the issue, they need to realize that additional training of their customer service staff is needed. This knee-jerk reaction on their part was inappropriate given my complaint. This case can be closed for now, but I wanted a record of my concerns about Menards taking these issues seriously to begin with instead of my having to talk to 4 different people to have THEIR website updated. The manufacturer may have caused the issue, but Menards needs to do better in their responses to customer complaints. It is THEIR name on the website.
  
  Regards,
  
  ***************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April *******, I purchased a pedestal sink (in two parts) from the store in ************. On the morning of April 24, I had a certified plumber attempt to install this but he found there was a large chip.He also noted that the faucet that the Menards employee said would fit, did not. After removing my sink and packing it back up, he had spent about 3 hours at my unit. I returned the merchandise and purchased another, again asking if the faucet was compatible and was told it would. On 4/29, the plumber came back, found another chip in the pedestal, although not visible. He then advised he'd need to purchase additional hardware as that included was not long enough to secure to the wall. I received another call later that day advising that the pop valve was incompatible with the sink and that the he would need to order another that would actually fit. He left again and another plumber returned on May 5 to install. The original quote from the plumber was 3-4 hours at $198 per hour. The job took 7 hours, plus the cost of the hardware and the new pop valve resulting in a total charge of ********. I attempted to get resolution from corporate and received a response that as they're "do it yourself" they don't take responsibility for costs related to installation or other materials. I feel that had they made sure their merchandise was compatible with each other and/or their staff were better trained, this wouldn't have been an issue. I am seeking relief for the additional hours spent and the materials needed to install their sink. This should have cost $792 tops for the installation. If they're not willing to settle with me in this way, I will seriously consider going to small claims court over this. There seems to be no accountability from them up to this point and they should be "do it yourself" or not.

  Business response

  08/01/2024

  See attached

  Customer response

  08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the item mentioned below towards the end of last year, and it has been used no more than 10 times. In June, the lawn mower stopped working. When I contacted Menards, they advised me to take it to a recommended repair shop to diagnose the issue. On June 18, 2024, I retrieved the lawn mower from the shop after paying $51.00 for repairs.Since picking it up, the lawn mower was not used until July 6, 2024, when it worked fine cutting the front lawn. However, on July 7, 2024, when I attempted to use it on the back lawn, it failed to start. I am frustrated because I've owned the item for just over a year, whereas my previous lawn mower lasted 29 years without any issues.I am requesting a replacement lawn mower as continuing to repair and pay for repairs may cost more than purchasing a new one. Please assist in resolving this matter promptly by providing a replacement lawn mower. As it is not fair to me a consumer, I believe the item I purchased has a defect.

  Business response

  07/23/2024

  See attached 

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received a new lawn mower from Menards.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, my name is ********* and I had a problem returning some stuff here about I don't know 9-10 months ago and when I went to return it. They took my items didn't refund me and gave me a little receipt saying. I need to call this number well when I called the number a couple months after that I got no response. No help, no, nothing. And I want to ask for my stuff back at the desk.They told me no and keep it and give me that paper.I feel like that was a violation and a criminal act.So I would like to have my full refund or my stuff back. I have contacted the ******************************************* and they was no help this whole transaction cost me my job last year so I would at least like my refund, Menards stole my ideams from me, without a refund, I asked for my stuff back when they wouldn't do my return and they kept it. And cost me my job.

  Business response

  07/16/2024

  See attached 

  Customer response

  07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  I don't know the exact date I made the purchase, I know I paid cash. So at this point I would like all my stuff back I tried to return, or a refund it's not that hard. The day I tried to return I told them I wanted my stuff back and they wouldn't give it to me. So as of now I need my stuff back or a refund please. 
  
  Regards,
  
  *********************************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a criterion range as a part of my new house. The range does not have any replacement parts making the item defective if anything goes wrong. The glass top is broken and the stove could electrocute me if I use it. The manufacturer did not produce any replacement stove tops for this appliance. I am seeking a refund for my appliance purchase.

  Business response

  07/16/2024

  See attached 

  Customer response

  07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The Criterion range was purchased for us by the home builder as a part of our home. We are now the owners of the home and the range. We have tried to resolve this through a warranty company but the replacement parts do not exist. For a $729.00 range to not have replacement parts is concerning and it was not noted in our manual. 
  
  Regards,
  
  *************************

  Business response

  08/01/2024

  See attached

  Customer response

  08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/4/24 I spent a total of ***** for a ******** kitchen and I presented a layout of the kitchen to them they computerized a layout of kitchen and things I would need to complete the project paid for delivery when cabinets came to my house contractor came out said I had all the wrong cabinets I had to pay for contractors time and labor they wrote on the layout what was wrong went back to the store again after I called several times Im handicapped so this is terrible did another layout to make sure I would get the proper cabinets they told me I would have to pay another delivery fee I ask y they said projects go wrong I paid another delivery fee lets just get the kitchen in Im tired of coming hear and not having a kitchen ok paid the delivery again and this time they delivered all the same cabinets contractor came out had to pay again only to be embarrassed. Called store The manager ** thats what his card said went and got more cabinets said they would fit had to pay another delivery fee things came out wrong again now I have returned several times after that only to end up with a gato full of all the same cabinets I went back to the store and ask them to call Corporate they said they would fix now Im mad I ask them all I want is my kitchen and I ask if I were a white women would this have happened to me they ask me to leave I said I want my money back and they called the police and had me leave the property they told me to file a complaint and to this day I still dont have a kitchen and a garage of cabinets that are all the same this has been going on since march 2024 and they still have 1000 dollars of my merchandise in the store and Im forced to eat out daily because I have substandard living conditions.

  Business response

  07/16/2024

  See attached 

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was helped by ***** when renting a rug doctor on 6/28/2024. I was charged for 48 hours as shown on the receipt. She told me that if I return it prior to 5:30 I would receive partial refund. I was informed when returning the item that I would not. I was also told that had I not returned it by 5:30pm I would have been charged for another 24 hours despite it only being in my possession for 27 hours. The sales practices and policies of Menards seem to fall under a deceptive business practice or they do not train their employees properly to be able to explain their rental policies and charges.

  Business response

  07/16/2024

  See attached 

• Initial Complaint

  06/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  June 28 th 2024 at ******* Menards on *************** at 535 pm I paid for my items got my receipt and was walking out when all of a sudden this old grey haired white lady comes out of no where and grabs my items out of my hands and demands me to take off my mask and my hat I am appalled I have covid I told her I am sorry I cannot move remove my mask this woman told me that is nothing to do with me I don't care about that I need you to take off your mask and your hat I had paid for every single item that I had purchased my my payment went through completely everything was Grand until this lady wanted to take a little bit too much leadership role into her hourly job and thought that she could boss and bully around people that are disabled and that have f****** covid she didn't care about her employees nor did she care about any of the customers in the store while I was in the store with covid with a mask on she wanted me and demanded me to remove my mask. She said covid is not her problem she snatched my things out of my arms and told me to have a good day I have never been so disrespected and felt so humiliated by anyone in my life I don't think this woman should have a job at Menards at all let alone any job in ******** if she doesn't care about the customers or the well-being of f****** our human beings nature.

  Business response

  07/16/2024

  See attached 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩