Business ProfileforAgnesian HealthCare

I received four letters from a collection agency indicating that I owed them money due to unpaid charges from SSM Health. I never received either an electronic or written bill to reflect these charges that were sent to collections. I reached out via MyChart to customer service on 6/30/23, did not receive a response until 7/11/23 that asked for a copy of the letters. I sent a copy of the letters the same date and have not received any response or update. I did message again on 7/19/23, 7/26/23 and 8/2/23 without any response or acknowledgement from the customer service team, all while I continue to receive calls from the collection agency indicating that I owe them money for services that I am unable to find record indicating that I owed SSM the money that is being requested. I have asked that SSM rectify this with the collection agency, however I have gotten no response. I did place a phone call on 8/2/23 and the representative was also unable to locate these charges, but is going to continue to research this and escalate it to a supervisor, which I initially requested to happen electronically via MyChart message on 7/19/23 and never had any follow up from customer service staff or supervisor.