ComplaintsforMills Fleet Farm

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  fix my online account so i can order products. there is some $5 reward that i get an error message. i have contacted MFF 4-5 times (2 by phone) to no avail. The last message i got from online/facebook was that they were forwarding this to me. I find it really weird that noone is taking accountability to help me do business/purchase products online from your company. I have exhausted all my resources in getting this resolved, and this is a ***************** effort to get it resolved. i guess i can go shopping elsewhere.

  Customer response

  07/10/2023

  Can you please close this complaint? I finally got through to them and they fix the issue.

   

  This message is in regard to your complaint submitted on 7/6/2023 against Mills Fleet Farm.  Your complaint was assigned ID ********

• Initial Complaint

  06/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Attn. check out ******** BBB review of 12/14/2021 and Fleet Farm charges for shop supplies. I purchased four tires and paid to have them installed and balanced, this also provides for free lifetime rotation, balancing, and tire repair.I set up an appointment to have tires rotated and balanced along with the repair of a tire leak as per the service agreement. I was asked for Proof of purchase of the tires. I no longer had the original Purchase order showing the purchase of the tires and the tire protection policy, and Fleet Farm had no record as they lost the records of their customers. They would not accept prior documentation shown on work orders I provided showing the services I requested were provided at no charge previously even though their literature stated a work order or past receipt was acceptable proof of purchase.Service comments read, customer will need to bring in proof of purchase of tires and to show what he has for install package, bill accordingly, customer brought in paperwork of no charge rotate and balance but no proof of purchase of tires from 2010 not sure what install package customer had purchased doing a one-time customer courtesy.There is but one tire install package so whats the question.It was implied I could have had another set of tires installed elsewhere with the exact same description and now requesting Fleet Farm to do free service. There was no issue with my vehicle being serviced prior to Fleet Farms loss of customer records.I was given numerous reasons why my coverage was being disallowed such as no record of purchase price, serial #s, age of tires, old tires can have dry rot (mine do not.) My vehicle has collector plates and is used minimally. It is not used in the winter and exposed to salt, and is normally stored indoors, and not exposed to UV light. The conditions of the tire policy make no statement as to revocation due to the above conditions. But future service would still be at my expense.

  Customer response

  06/26/2023

  Pictures of tires will follow in multiple emails as size will allow.  Thank You

  Business response

  07/06/2023

  Hello *************   After researching this issue we found that your tires were purchased in or about 2004.   You had a receipt for a free rotation in 2010.  Unfortunately we do not have records of the actual purchase, as we are not required by law to keep records for that long.  While we greatly appreciate you being a loyal Fleet Farm customer, the actual warranty for tires is 2/32nd treadwear or 72 months, whichever comes first.  We are glad the tires have served you well for so long, but at this time they are no longer under warranty.    Thanks again, FF  

  Customer response

  07/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  **** please review pdf. 1,2,and 3 I have sent in my complaint you will find there is NO designation as to length of time the tire protection policy is in effect for or when it expires other than the minimum tread wear remaining on the tires or 2/32"which the tires have not yet worn to that minimum. For Fleet farm to add stipulations at will after the fact which are not listed on the literature given to customers, and refuse to honor the policies they charged customers for is fraud in my opinion. You can't sell a policy or be party to a contract and change the coverage at will to suit your needs.

  Either honor the policy you were paid for or refund the money!!!!!!!
  
  Regards,
  
  *********************

  Business response

  07/19/2023

  Dear *************   I believe you have found resolution with Fleet Farm.   We really do appreciate your business!     FF 

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Hello ****, below I have sent you the additional information you will need to understand why I rejected the solution Fleet Farm implied I was happy with. If you have the contact information for ******** would appreciate it if you would contact him and share the material I have sent you, he has a good handle on events up to now and I feel he should be kept in the loop.
  
  
  Regards, **** after receiving Fleet Farms response submitted to the ***** by there general legal counsel ********************* I will be sending you additional correspondence and as always I will try to make it as clear and concise as possible.
  

  Thank You
  *********************

• Initial Complaint

  06/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a total of 4 Oster Livestock Blades ( 2 Top Blades & 2 Bottom Blades) from www.fleetfarm.com on 05/27/2023. I tried using 1 Top Blade & 1 Bottom Blade to cut hair on one of our horses but the blades did not cut as advertised. **************** on 06/06/23 that I was returning the blades. All 4 blades mailed back at my additional expense via **** on 06/07/23 (Tracking # **********************). Company confirmed receipt of the return. Company only refunded me for 2 of the 4 blades, stating the other 2 were "heavily used". I contacted the company's customer ********************************************* on 06/13/23 to follow up on the return but they stated it was being reviewed. The company is incorrect in stating the blades were "heavily used" as the blades were only used 1 time to make a couple cutting passes. The company not only is refusing to issue credit but they are not returning those 2 blades that I already paid for and paid for the return shipping on. Cost of items are as follows: Top Blade qty 1 @ $13.11 and Bottom Blade qty 1 @ $15.72 plus return shipping $12.09.

  Business response

  06/20/2023

  Dear ******************,   I see that $50.31 was refunded to your account, which should take care of the remainder of your purchase and the postage.    Thank you for being a Fleet Farm customer and we apologize for the inconvenience with your return.  FF 

  Customer response

  06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  06/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After viewing the fleet farm ad which went into effect Friday, June 9, 2023. I was only interested in getting the published Milwaukee M18 Fuel Quik Loc String trimmer. Reg Price ****** on sale for ****** plus you got an free Milwaukee M18 Red Lithium 6Ah battery. I took off an hour of work and drove approximately 1 hour to the Antigo Fleet farm. I was there 10 minutes before the store opened at 7:00 am. I was the first one in the doors and went straight to the string trimmers. I could see the sale tag advertised but there were no units available. I asked an employee for help and he came and checked the inventory and said they had zero in stock. he said go the customer ********************** desk to see if they could help. I showed her the ad and said i wanted one of the string trimmers but there were none on the shelf. She looked it up and said they didnt have in inventory. I said the sale started today and i was the first one in the store. She said she couldnt get me a rain check because it said 'while supplies last'. The problem is they didnt have any in stock to begin with when they advertised the sale. So, i left as a disappointed fleet rewards member and drove an hour back to work.

  Business response

  06/19/2023

  Dear ***********************   I apologize for the confusion regarding your attempted purchase at the Fleet Farm in ******.   I was advised by the store that your item has been ordered and you will be contacted when it is available.  You have also been provided with a gift card for your inconvenience.  The advertisements are scheduled quite far in advance with the product being ordered.   Sometimes the product does not come in as ordered.   We try not to have this happen, but unfortunatly it sometimes does.   Thank you for being a Fleet Farm customer.   FF 

  Customer response

  06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,

  
  *********************************

  
  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 06/15/2016 I purchased ****** tires model CS5 Grand Touring 195/65R from Fleet Farm ************************************************************. These tires have a warranty of ****** miles. I also purchased the tire protection gold package that also includes tire rotation and balance every ***** miles. ***** the original purchase, the tires have been serviced by Fleet Farm according to this schedule. On 06/07/2023 I went in for a rotation and was told the tires are worn down to 2-32nds and 3-32nds and are not worth rotating any longer. I told them the tires are under warranty and have only ****** miles on them. *** the service manager told me that I could get a credit for the warranty, but is applicable to regular priced tires only and it would be cheaper to buy them at the sale price. I told him that makes the warranty worthless. I told *** that I lost out on over ****** miles of use on the tires. I tried contacting ****** tires about the warranty issue, but they said I have to contact the dealer. I should be entitled to a refund of 25 percent of my purchase price of $414.44

  Business response

  06/13/2023

  Hello **************,  I believe you spoke with our Regional Manager for the Auto Centers and he explained the Warranty provided by *******************

  [I explained the warranty coverage on the tires and that we were trying to help out by offering $26.00/tire for any tire we sell that is not on the B3G1 at the time. Customer was frustrated with the ****** mile rating on the tire as he only got ****** miles.  I told him the manufacturer will also entertain a mileage claim within the conditions they set. Those conditions were up to 72 months and 2/32 of remaining tread life. Unfortunately the customer exceeded the time by almost 12 months (at 80 months). Customer understood after our conversation and thanked us for trying to help out.]

  Thank you for being a Fleet Farm customer ************** !   FF 

  Customer response

  06/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 04/04/23 I online ordered a ********* L model trail camera. The item was defective out of the box. I spoke to the Manufacturer and they said I should return it to Fleet Farm. I did that and Fleet never responded. I called weekly and got the run-around that the item was just received and I should hear back shortly. It has been 1 month and today I emailed them this:Message: It is ridiculous that it is going on 1 month that I have returned this defective item and have not been credited.... Each time I call I get the same story... The manufacture suggested I return the defective item directly to you... That was a mistake.... I am very disappointed in Fleet Farm customer **********************... You should be too... Service like this, and messy stores with inaccurate inventories will come back to haunt you.Here is their response:May 30, 2023 Dear ****,Thank you for contacting Fleet Farm ************* in regards to order #*********. Thank you for sending the item back to us. The receiving location stated the product was well used, in poor physical condition, and missing parts. Based on that information, the refund has been denied. If you need further assistance, please call our Fleet Farm ************* team at ************.****************************** ************* Here is my response:Well, that is one of the most inaccurate assessments I have ever heard. The item was less than a month old. It was never used in the field because it never worked properly out of the box. I spent a couple of weeks with ********* on the phone troubleshooting it, and they told me to send it back to you. It was spotless. It is also covered under a one year manufacturer warranty, so I think you are not living up to your obligation as a retailer. I want to talk to someone about this.Fleet Farm Customer ********************** is a big disappointment.

  Business response

  06/01/2023

  Hello ********************,    I believe you have satisfactorily resolved this issue with our Customer *********************************************.  We apologize for your inconvenience.  Please let me know if this is not the case.   Thank you for being a Fleet Farm customer.  FF 

  Customer response

  06/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  05/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 19,2023 I purchased a dead door lock for my home it didnt fit correctly so today May 28,2023 I went to return it for the correct item I needed I found a door lock that could work it was higher priced then the one I had I wasnt looking for any money back just a lock that could work for me I didnt have my receipt but I had a transaction receipt from my bank indicating I made a purchase at that store on May 19 everything seen to be going ok until they scanned my returning item and said it only rung up to 1.60$ she said she had to call her supervisor up for this .. ok when she came she had an attitude and was very rude indicating that she wasnt accepting my return I explained to her I had a bank transaction from that date saying I purchased items from her store and also I wasnt asking for any monies returned plus the item I was trying to purchase was a higher price she got loud with me if front of about 10 people and refused to complete my return I know you can return an item for even exchange without a receipt.. I was only nine days ago.. I left the item there and just left the store I asked her for her region or district manger phone number she refused to give it to me .. I have a feeling I was treated like that because of my color and I need some resolution

  Business response

  05/30/2023

  Dear *******************   Can you please tell me what Fleet Farm location you were at so I can research this transaction.  Thank you, FF 

  Customer response

  05/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by you and it was the one in ************* ********* 
  
  Regards,
  
  *********************
  

• Initial Complaint

  05/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Saturday, April 20th I brought my vehicle to the Fleet Farm (Green Bay, WI East) carwash. My windshield had absolutely positively no defects prior to entering the wash, when the carwash was rinsing off the soap suds my wife notice a significant crack in the center of my windshield from top to bottom. After the wash we asked to speak to a manager (****) who documented the damage. We were told to expect a call from corporate Monday/TUE. Corporate calls late Monday morning and states they are NOT liable for damage sustained and that the carwash is in working order which is completely false. In addition to fracturing my windshield, none of the soap suds were even rinsed from the top or rear of my vehicle. I lost literally had to hand wash it later that afternoon to remove the dry soap that had accumulated from baking in the sun. On top of the damage we revived nothing even as far as an apology. No accountability. No action. No remorse.

  Business response

  06/01/2023

  Hello *****************   Fleet Farm apologizes for your inconvenience with the car wash at our Green Bay location.   After researching this issue we found that you chose the "touchless" wash for your car.   During the touchless wash there is nothing that would have caused this damage to your windshield.   Possibly there was an underlying issue with your windshield which coincidently happened in the car wash.  The disclaimer at the entrance clearly states, Due to wide variety and condition of vehicles Operator is not responsible for damages.    Thank you for being a Fleet Farm customer.   FF 

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Friday March 18tth we purchased a trolling motor from fleet farm that on there internet add stated it was the bluetooth model When getting it home it turns out it was not the bluetooth model as stated on line After calling the store very little effort To was done to fix the issue We were offered a 15 percent discount on a more expensive model Instead of honoring there add price Even with the 15 % it was like 400 dollars more We paid ****** plus tax And the other correct trolling motor was ******* The store manager could only do so much I understand that but most stores honor there mistakes Our online order number is MB6127533 All I ask is to at least give us the correct product we thought we were buying

  Customer response

  03/27/2023

  I commented on Fleet Farms page the other day they sent me this was wondering if  I should respond 

  Business response

  03/28/2023

  Hello *******,

  
  After further review, speaking with our e-commerce team, and the store, we found that you received the bluetooth motor you ordered at the price that was listed for that item.  We did not find that you were given a different motor than what you ordered or than what was advertised at that price point. 
  Should you want to return the one you purchased, please bring it to the store for a refund.   I believe you have also been offered a 15% discount on the motor that you thought you were purchasing.  We will still honor that offer and it can be redeemed at the store.  You were also given the option of purchasing the upgrades that you thought the item you purchased had.   
  If you can provide additional information that you were given a different motor than you ordered or what we advertised, please provide me with that information,as we were not able to locate that error.     

   

  FF 

  Customer response

  04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought 4 tires from fleet farm at ************************************************************************ ************.With these tires, they give a $60 rebate from Coopertires.However they will not honor the rebate.As of today, I have made 3 attempts to have this resolved, 2 trips to the store, where a manager said he would honor it, eas denied both times, made a final call today, and Manager was to call me back.Of course never did.Fleet Farm offers these rebates to there store, and I think they should honor this $60 **** card, as it does not work for online orders

  Business response

  04/05/2023

  Hello ******, 

  So sorry for the confusion on the ****** Tires Gift Card.   I believe you are working with the store for a new gift card, and you have also been contacted by ****** Tires.    Please let us know if this was not corrected.   Thank you for your patience and for being a Fleet Farm customer.  

   

  FF

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩