10 Customer Reviews
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Review from Douglas W
5 stars06/22/2023
The had a lot of patience helping me repay the old debt I appreciate the kindness they bestowed upon me
Blue Trust Loans Response
06/26/2023
Hello ******************!,
We are grateful for your business and appreciate your kind words. Thank you!
Review from Ta D
1 star04/28/2023
If I could give zero I would. They will set up a payment plan but will not take the payment out like they are supposed to and will then take out double the next payment. No one is able to do anything about it because the system automatically does this. DO NOT DO BUSINESS WITH THEM!!!Blue Trust Loans Response
05/01/2023
Hello *******************, We appreciate your feedback. We have alternative payment options available that *** help to reduce the overall cost of the loan. The loan agreements we previously provided to you detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please call us at ************ to discuss. Were available from 8AM 5PM CT, Monday Friday. We look forward to helping you with your concern.Review from Dominick F
1 star01/27/2023
I got a $1000 loan from them and now I owe like $7000. They are a complete rip off and wont settle for less than $3000. I would recommend that no one get a loan from themBlue Trust Loans Response
02/22/2023
Hello ***************************, We appreciate your feedback. We have alternative payment options available that *** help to reduce the overall cost of the loan. The loan agreements we previously provided to you detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please call us at ************ to discuss. Were available from 8AM 5PM CT, Monday Friday. We look forward to helping you with your concern.Review from Sylvia Y
1 star08/28/2022
I have tried to contact the , login to my account and see for myself how much owe . I got an email from the. That I can reply to , they said I had to payments left one in the amount of 146.00 Approx for July and the last for 105.21 for month of Aug . TODAY I receive a notice I owe the 146.00 .
Review from Randi T
1 star06/30/2022
Just like the person below Ive tried everything to get in touch with them to pay off my loan and it looks like the company has disappeared. They do keep taking the money from my bank. I think I will just have my bank do a stop payment.Review from Ona P
1 star06/07/2022
I went to pay my loan off in full, but I always look back at my installment agreement to make sure I know what amount is being paid off, as I know the APR is ridiculous. I attempted to access Blue Trust Loans website to view my agreement via the log-in link in my email, but to my dismay the website said 404 Not Found. Then when I clicked on the www.bluetrustloans.com link in my email, it took me to page saying Blue Trust Loans is transitioning to eLoan Warehouse which at this point I am unable to access my account information and documents. I input my email and last 4 of ssn, which is the requirement for log-in via the eLoan Warehouse site, but no success as it did not recognize me. I also noticed that eLoan Warehouse is operated by Opichi Funds, LLC d/b/a eLoanWarehouse. A completely different operating company from Hummingbird Funds (Blue Trust Loans). At this point, all trust with this company has gone out the window. Needless to say, I called Blue Trust Loans customer service rep, the first rep sounded like he was driving or something (which I actually said that to him) but he kept saying he could not hear me and speak into phone, which the phone was up to my ear and mouth, I didnt feel comfortable continuing a conversation with him so I hung up and called back, which I got a different rep and the background noise sounded so much better. I paid my loan off In full on 06/07/2022, but I am still skeptical because I didnt have access to my original documents. I made the rep aware of the issue with the website and he just gave me the contact number for eLoan Warehouse. UnacceptableReview from Kai-Lynn M
1 star03/31/2022
In December of 2021 I took out a loan for 1300 dollars to pay for my dogs surgery. Since then I have been charged 306 dollars every two weeks for a grand total of 2448 dollars. It has been 90 days since loan was taken out and I have already paid back double amount of original loan. When I called I was told that 287 dollars of my 306 dollar payment was interest. And only 9 dollars was being applied to my principal. I owe more now when I have paid double. The total payoff amount for my 1300 dollar loan would be 5834 . I'm no expert in math, but I am pretty sure they call that loan sharking and extortion. The only feedback I receive from them is too bad we are a sovereign nation and you have a contract. To date I have already paid back what would equal 200 percent of original principal.
Blue Trust Loans Response
04/06/2022
Hello Kailynn,We appreciate your feedback. We provide alternative payment options that *** help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your Blue Trust Loans account, and we are here to discuss the terms of your loan with you in more detail. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please email us directly at ************************************ or call us at ************ to discuss. Were available from 7AM 7PM CT, Monday Friday.Review from Terry S
1 star09/21/2021
I borrowed $300 dollars and was told they would take 2 payments and pay it off. They continued to take payments after I thought it was paid off. I paid them and asked for a letter saying it is paid off. They sent a letter saying when they receive the money. I have paid a lot extra, and don't know if they will continue to take money without permission. Don't use them, don't trust them. Preditory and untrustworthy.Blue Trust Loans Response
09/29/2021
Your feedback is important to us. We would like to take this opportunity to clarify your loan terms in hopes that we *** be able to serve you again in the future. The details of your loan, including the APR, payment amount and due dates, were included in the loan agreement you signed before origination. We offer flexible repayment options that *** make the loan more manageable. Please feel free to contact us directly at ************************************ or ************ to discuss these options. Were available from 7AM 7PM CT, Monday Friday.Review from Jouseph V
1 star08/23/2021
They scammed me. And eont refund mey account, set up a payment schedule and they went back on it, causing me financial stressBlue Trust Loans Response
08/26/2021
Hi Jouseph, Thank you for taking the time to share your experience. We value your feedback. For your security, we do not post private account details here. Your concern will be escalated to management for further review. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4675 or email us directly at [email protected] for further assistance.Review from Chaz B
3 stars08/16/2021
Y'all need to chill out and realize the business these people are in: payday loans, with atrocious APRs. They are not hiding that fact. They make money available to very risky borrowers, and in my case they allowed me to buy dinner when I found myself in Hawaii without any money and then pay it off later.
Blue Trust Loans Response
08/26/2021
Hi Chaz,We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. In addition to including terms, conditions, and costs in our loan documents, we have representatives who can explain these details fully and answer any questions. Please keep in mind that you have more options other than following your payment schedule to the end. If you would like to discuss these options, please contact us from 7AM 7PM CT Monday through Friday at ************ or email us directly at ************************************ for further assistance
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