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Business Profile

Payday Loans

Blue Trust Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Blue Trust Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Trust Loans has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a loan out with Blue Trust. Ended up pay way more than initially understood. In early 2022 was the last time I was able to speak to anyone with Blue Trust. I could not log into my account or reach them by phone. According to the last conversation I had with someone who represented Blue Trust, he offered to settle for a certain amount which I agreed to. I provided him with a payment method since the bank account I was using originally had been hacked and could not be used. I was never able to contact Blue trust or access my account after that. I am now getting 8 to 10 calls daily from E loan warehouse. I have more than paid what I should to Blue Trust. Please clear my debt and quit the nonstop calls.

      Business Response

      Date: 03/22/2023

      Please see attached. 

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan from Blue Trust Loans. I have already paid twice the initial amount of the loan. I have tried to call this company to secure information regarding the payoff and status of my loan. I have not been able to reach anyone at their phone numbers. I received a number of spam calls from E-loan warehouse letting me know that Blue Trust Loans is out of business and that a different tribe is taking over their business. They said they were going to forgive my BTL loan and refinance or recalculate my principle but did not disclose the percentage until I agreed to transfer my account to them. They could not tell me the principle of the loan, nor what the new payments would be or even what information they had about my account. They also at first made it seem like they were just going to forgive the loan, but then changed when I started to ask questions. The agent could not answer any of my questions. The call was disconnected. For these reasons, I have not been able to resolve or close my account and I am concerned about fraud.

      Business Response

      Date: 08/23/2022

      We reached out directly to the consumer.

    • Initial Complaint

      Date:08/06/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan from Blue Trust Loans and have paid on it for several months--on-time and in-full. I have paid nearly double the initial amount of the loan. For the past few weeks, I have attempted to call this company to secure information regarding payoff. No one has answered the phone. Two days ago I received a call from Eloan warehouse indicating that they had taken over Blue Trust Loans. They offered to payoff my BTL loan and "refinance" my principle but would not disclose the percentage until I agree to transfer my account to them. They first said my principle was ****, then ****, and finally ****. They also requested my complete SS# and did not seem to have my address--the agent thought I was in a different state--even though they have BTLs accounts. The agent could not explain any of the process. I asked for a supervisor. She couldn't explain it either. I have not been able to reach BTL to resolve or close my account.

      Business Response

      Date: 08/09/2022

      We will respond directly to the consumer.

      August 8, 2022 Blue Trust Loans *********************************************************************************** Via E-mail to: ********************************************** ************************* Better Business Bureau Re: Case # ******** ******************* I am writing on behalf of Blue Trust Loans in response to your letter notifying us of ************ complaint.Blue Trust Loans is a brand of Hummingbird Funds, LLC, a tribal lending agency of and a sovereign enterprise, wholly-owned and controlled by the Lac Courte Oreilles Financial Services, LLC, an economic development arm and instrumentality of the Lac Courte Oreilles Band of Lake Superior Chippewa Indians,a federally-recognized sovereign nation located within ****************************, and is operating within the tribes reservation.? The consumers loan was made by ** as provided in the Lac Courte Oreilles Tribal Consumer Financial Services Regulatory Code. Blue Trust Loans contracts, including the loan agreement the complainant signed, clearly designate the Tribes law as governing its transactions and provides all disclosures required by the Tribe and **** federal law.Blue Trust Loans values its customers and is disappointed that ************ was dissatisfied with our services.Therefore, we have contacted this customer directly in reference to their ********************************* contact us by phone at ************ from 8 a.m. to 5 p.m. CST, Monday through Friday, or by email at ******************** should you have any questions regarding this letter.Sincerely,Blue Trust Loans

      Customer Answer

      Date: 08/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The business has not responded to material claims of the initial complaint. They also have not contacted me. The resolution requested was anot addressed. I want my account to be closed and considered paid off.


      Regards,

      *******************

      Business Response

      Date: 08/23/2022

      We waived the balance of the loan. The account is closed and the balance is zero.

      Customer Answer

      Date: 08/23/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to pay off a loan in full, but the loan company's website has disappeared.

      Business Response

      Date: 08/08/2022

      We reached out to the customer directly.

    • Initial Complaint

      Date:07/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a loan with them in January. I agreed to $39.03 a week. I became unemployed in February, but kept up with payments. I contacted them on June 3rd and said I couldnt anymore, and the manager on duty verified I was unemployed and I agreed starting June 10th, 2022 to start paying it back at $50 every 2 weeks for 8 payments. The last $50 payment was made July 22, 2022. I woke up today on July 29, 2022 to an overdraft notification, and the charge that did it was a $39.03 charge by Blue Trust Loans. I tried calling and the calls will not go through anymore. I see other people online have had this same issue recently. I contacted my bank and they kindly are stopping the payment. But, I would like to be contacted by a representative of the company to see what has happened.

      Business Response

      Date: 08/02/2022

      Responded directly to cusotmer

    • Initial Complaint

      Date:07/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged ****** % interest rate on a $500 loan, when they are finished I will have paid them $2163.87. I do not recall being told I would pay this amount, which is why I requested another look at my agreement.

      Business Response

      Date: 07/27/2022

      Email sent to customer directly.

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a loan, I understand it was an emergency. I told the person I spoke to o wanted to pay it as soon as possible he stated that the payment would be $400 for a few months when I cablees after $4200 being taken out I was told I had only paid $100 towards my $1600 loan and still owed them $1500. This was a deceitful loan and I cannot afford this.

      Business Response

      Date: 07/25/2022

      Email sent to consumer directly

    • Initial Complaint

      Date:07/11/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan out with this company and now I cannot view or make payments online....I took a loan fir ***** dollars which I would have paid over over 2-3 pay periods. Now they are deducting ****** every pay period and I don't even know what my balance is..the company no longer exists online and when you call it says it has a new owner and when you tell them you have a loan with blue trust they transfer you and the call hangs up everytime

      Business Response

      Date: 07/20/2022

       

      Please see attachment...

      Customer Answer

      Date: 07/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *****************************

    • Initial Complaint

      Date:06/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan January 28 2022 so they say, which is fine. My checking account got hacked. I am unable to make payments right now until I am established again. I switched bank. I am 75 years old and live off my social security. The problem is they hound me constantly sometimes three times a day. The last number they called from is ************. Please help me

      Business Response

      Date: 07/08/2022

      The customer will no longer be contacted via telephone and has been sent an email confirming that her balance with Blue Trust Loans has been waived. .

      Customer Answer

      Date: 07/08/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:06/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began a loan with Blue Trust in Jan 2022. for 650$. Most recently I find out that I no longer can review my account balance or exisiting loan documents, as this company has been sold to Eloan Wharehouse. I have tried to log in, however it states that I am not found in the database. I have sent several emails and have called only to be told sorry the merger just happened and we can not address any log in issues. They continue to take money out of my account, but deny my access to view my balance and interest rates, or the ability to make any additional payments to bring my balance lower and avoid additional interest.

      Business Response

      Date: 06/16/2022

       

      Please refer to attachments...

    Blue Trust Loans is NOT a BBB Accredited Business.

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