Business ProfileforComfort Keepers Home Health Care

First they are not licensed! Found this out when one of their employees got stuck in our front yard in the mud with her car.. not sure what she was thinking of. But ended needing to call a tow truck to get her out. In the mean time she had called her daughter to help her... needless to say between the two of them, my front yard is messed up. We called Comfort Keepers only to find out they were not licensed. Guess we should of asked this to start with. Otherwise I would never of had them come into my home. Some days we weren't sure who was coming to our home until we opened the door,. the worker told us she and her daughter would come back to fix it, but still haven't seen them even though I reached out to her on Facebook. Now my yard is still a mess, the kids come over to use the rider lawn mower to cut the grass and with all the ruts it catches on the blades. Both my husband and I are handicap .. what a mess this order deal has become. So in my words ... first ask if they are licensed? second ask if they stand behind their employees in cases like this. Go with someone else!!! I wish Comfort Keepers would of stood behind their business and had someone come out to repair our yard, smooth it out and plant grass seed, but they pretty much told us they are not licensed and it's up to us to take care of it...

Thank you for reaching out. My name is *****, and I am the owner at Comfort Keepers. I am so sorry to hear that you had an unpleasant experience with us. I have discussed with my team and welcome you to call our office at ************. If you do not happen to reach me directly, I have asked my team to be prepared for your call and to provide you with their email and mine, so you can send us photos of the damage you mention.I also wanted to take this opportunity to address some other items in your review. Comfort Keepers operates with all required regulatory and business licenses applicable to its business. In addition, we are fully insured and bonded and all of our employees undergo a rigorous pre-employment screening and background check process.We work hard to ensure our clients have full knowledge and awareness of who the employee is that is scheduled to show up to provide assistance. This is accomplished through our excellent scheduling database that clients have access to, as well as phone call reminders from our office of any changes that *** have occurred to the schedule.We absolutely do stand behind our employees, and behind the business, and I sincerely hope we have an opportunity to change your impressions of us. I look forward to your outreach.Regards,*****