Business ProfileforMr. Holland's Home Services, LLC

I called Mr. Holland's Home Services to check and possibly replace the battery on my back-up sump pump. The company said there would be a minimum charge of $89 (as I recall), and I said yes, go ahead. The tech came on Friday afternoon at 3:30 (not an emergency) with a new battery. He changed it and was finished at 4:00. For that routine service he charged $908, plus $50 tax. I had to pay before he left the house. I found later that he paid a maximum of $325 for the battery, meaning the service charge was at least $583, plus $50 tax. The invoice was a flat price, and contains no hint of how much the company charges per hour or per service call, and there is no separate charge for the battery. Neither the bill nor the website indicates where their office is located; it provides only a P.O. Box. I called to complain, but it took a week to have a conversation with a manager, who lectured me on how their charges have to cover their tech salaries and company overheads. She would not address their failure to itemize, or the question of whether the company has standard service rates. I had thought Mr. Hollands was a reputable company, but it seems to operate without transparency or accountability. If you have to call them to your house, be sure to negotiate a reasonable price before the tech begins work.

We appreciate your feedback and apologize for any dissatisfaction with our pricing. As a company committed to transparent pricing, we offer upfront pricing and provide you with options for approval before commencing any work. This approach ensures fairness and consistency for both our clients and our company. Once a job is approved, the agreed-upon pricing remains unchanged regardless of the duration of the work. Our dispatch charge is $89.0 and includes getting a licensed professional to your location to evaluate and present you with repair options.

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