ComplaintsforKenosha Nissan

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a preowned 2017 Jeep Grand Cherokee from Kenosha Nissan preowned vehicle department on 7/17/2024. When I originally purchased the vehicle, I expressed some concerns about some rattling noise I heard coming from the front end of the car. I spoke to the salesman about this and asked him if this vehicle has already been inspected by their technicians and asked if there were issues with the car, he assured me they car was inspected and that the noise was from the ** fan. I was like okay no big deal. After taking the car home the noise starting getting louder and louder, the brakes to the car were squeeking, and the car was shaking after reaching over 60 miles per. I called my ********************************** and made him aware of these concerns, he assured me they would take care of it and he will have his manager, ******************** call me to schedule the car in for service. It took 2 weeks but I was able to take the car to service on 8/1/2024. The manager assured me everything will be taking care of but that I needed to leave the car. So I did. I come back the next day to pick up the car, they did not give me any paperwork stating they don't do that, which was weird but assured me all issues were taking care of. I get in my car and still hear that rattling noise. I talk to ********* about this and he assures me its the ** panel and nothing more. I'm a bit uneasy with this but he kept assuring that the noises were, normal. I couldn't just accept this, so I took it to another mechanic just for a second opinion and was told it was one of the rocker arms in the engine and that the ** has a leak. I immediate call the manager ********************* and make him aware of this. He says he will handle it and speak to services to get the car in, this was on 8/5/2024, I have been calling him and texting him since and he keeps saying he'll call me back. Now he doesn't even answer my calls. This is very cruel on their end and I just want my car fixed! Very unprofessional and they don't care.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On February 8th 2024 I bought a 2021 Land Rover Range Rover Sport. I told Nissan to transfer my vanity plates to my new car. On June 4th, 2024 I was pulled over in *********** IL, to find out my plates were still registered to my old vehicle and my sticker was expired. Per the cop I had to show proof I owned this vehicle. After about 30 minutes he finally came back and said they found the range rover but it's not registered and I needed to contact the dealership I bought the car from as I was not driving around legally. I called Nissan to let them know, spoke to **** who said ya we're trying to get the duplicate title from the auction company we bought the car from. Upon further investigating my leasing company has also been trying to get a hold of Nissan as well to obtain the title and the registration since February. Their last attempt at contact was June 3rd. This dealership has known since they sold me the car that I have been driving around illegally.I call and the financing manager who is supposed to be taking care of this never answers his phone or calls back....

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I originally purchased a vehicle from Kenosha Nissan last month. It had damage they didnt want to hear my complaint until I reached out to the owner. I then got a replacement vehicle they chose without me inspecting prior. Which also has blemishes on the vehicle. Which the owner told me would be fixed they have now damaged the paint and body worse then it was before. Cutting into the paint and gouging the vinyl of the vehicle that is a brand new 2024 Nissan frontier

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 3rd, my wife purchased her vehicle from Nissan in ******. I also purchased my vehicle from Nissan ****** on April 6th. While driving my vehicle around, it stated that it had 9% of oil remaining. I contacted the Nissan in Kenosha (since it is closer to home) to schedule an oil change for April 9th at 3:40PM. The service gentleman I dealt with came over to me showing me that my wheel alignment was terrible and needed to be re-aligned ($166.90 for oil change/wheel alignment). I told him to go ahead and do the wheel alignment as I didnt want to drive with bad wheel alignment. My car was on the wheel alignment machine all the way from 4:30PM to 7PM when the service department closes. At 7PM, I was handed my keys by the service gentleman and was asked to come back within the next couple of days to have certified technicians make sure the wheel alignment was done correctly. Why would they have non-certified technicians look at my vehicle to begin with?! I came back the next day to have their certified technicians make sure my wheel alignment was done correctly (the wheel alignment this time took 2.5 hours)! My wife made an appointment at the Kenosha Nissan for April 10th at 7AM due to her vehicle making a grinding noise by the front passenger wheel. April 10th came around (10AM) and she had not heard anything from the dealership, so she gave them a call to ask for an update. The gentleman that she spoke to on the phone told her they hadnt looked at her vehicle as of yet due to a flood of oil changes that came in that morning. She questioned them as to why oil changes came first when she scheduled a 7AM appointment. 1PM came around and she had still not heard back from the dealership, so she called them again for an update. This time, she was told that the technicians were just starting to look at her car. A couple hours later, Kenosha Nissan stated that the noise was a loose bearing on the air suspension and quoted her over $7,000 for repair. When we purchased our vehicles, we also purchased a 4-year bumper to bumper warranty. My wife mentioned that to the service gentleman to see if this repair would be covered under that warranty. The service gentleman stated that they cant yet see the warranty in the system and recommended we take the vehicle back to the Gurnee Nissan dealership where it was purchased. April 10th, we drove her vehicle down to the Gurnee Nissan dealership. They told us they would look at the vehicle the next day (April 11th). When we dropped the vehicle off, we told the service department/sales rep who we purchased our vehicles through, everything that transpired over at the Kenosha Nissan dealership. They asked why I had the oil changed and wheel alignment done as that is done before I drive the vehicle off the lot when the car is purchased. If the oil change percentage was reset properly, I would have not gone to get any of these services done to begin with. April 11th rolls around and Gurnee Nissan contacted my wife. They stated the issue with her vehicle was a loose vent bracket and stated it just needs to be tightened and that the cost to get that done would be $100. The work was done during the day and after work, we went to pick the vehicle up. As we were driving her vehicle around near home, the same noise came back. We then brought her vehicle back up to the Gurnee Nissan on April 15th for them to re-take a look at it. We sat in the waiting room this time until they were able to figure the issue out. The service woman came and told us that the technician figured out what the issue is and this time stated it is a lower control arm that needs to be replaced. She told us it would cost $1,300 to get that replaced as the part itself costs $900. My wife had mentioned to the service woman that she saw the part online for $600. The service woman then spoke to her technicians and was able to purchase the part for $600, which reduced the overall cost of the repair to $1,000. We had asked if that would be covered under our warranty and she told us that management stated it would not be as our warranty doesnt start for 90 days after our vehicle purchase (which is completely wrong). My wife and I then went through our entire warranty agreement line by line and highlighted everywhere that shows the warranty starts on the day of vehicle purchase. We then sent that to our sales rep/service woman we were dealing with. We then contacted the warranty company to get the status of the warranty, they stated it was pending and the dealership needed to call them to get it activated. We also confirmed with them that the warranty starts on the day of our vehicle purchase per the service agreement terms and conditions paperwork. My wife contacted the finance manager and told him all of this information. He told her she is correct and that the warranty coverage starts on the day you purchase the vehicle. He then told her he would see what he is able to do and contact her back. After my wife trying to get in touch with the finance manager/service woman multiple times with no answers and no callbacks even after leaving voicemails, she finally received a call April 18th from the service woman. The service woman stated that the finance manager was supposedly waiting on a call back from the warranty department to activate my wifes warranty and she would submit a warranty claim on April 19th. Oh, and did I mention on our service agreement it states that the warranty claim must be submitted prior to any work being done on the vehicle. The technicians supposedly did the work while the service woman we were dealing with was on her off day, April 17th. My wife asked the service woman to call her with an update April 19th before the service department closes. My wife never received a call so she instead contacted the warranty company at 3PM on April 19th to see if a claim was submitted. The warranty department stated that the claim has been submitted and could take up to 2 business days to get an answer. They also stated that the claim may get rejected due to it being a claim within the first 90 days and/or ***** miles of the effective date and will be considered a pre-existing condition. There was absolutely NOTHING wrong with the vehicle when we test drove the vehicle and it didnt start happening until 4 days after the vehicle purchase. On Friday, April 26th, my wife received a call from the Nissan dealership stating that the warranty had covered the repair but that my wife would have to pay a $100 deductible. We headed to the Nissan dealership later that day to pick her vehicle up. When we got 2 miles from home, the same noise came back yet again. We contacted the warranty company stating that the issue was not fixed and that we would be taking the vehicle to a Jeep dealership this time as they will probably know better about the issue that is going on. We scheduled an appointment at the Jeep dealership on Monday, April 29th. **** contacted my wife later that day stating that the issue is the steering rack and pinion box and would be a $5,000.00 repair. Jeep contacted our warranty company to see if this would be covered under the warranty. The warranty inspector went to Jeep on Tuesday, April 30th and test drove the vehicle to listen to the noise. Supposedly within a 5-mile drive, the vehicle didnt make any noise while the inspector was driving the vehicle so they will not pay for the repair. My wife was absolutely sold a lemon! We should not have had to pay $200 in deductible on repairs that werent even the issue to begin with. I would not recommend taking your vehicle to Nissan in Kenosha or Nissan in ******!

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a 2023 Nissan armada brand new paid 70k after I purchasing the suv we notice the tvs was not working and the rear view camera was not working the service department told us to bring it in on Monday with was 2 days of purchasing the suv took it in they told they cant fix they need to order the parts ok I waited 3 days they told me to bring the suv in they got the part and it only take 3 hours to fix so I took it in only for them to tell me they cant fix it because they have to order the part and it take 7 days everytime I call the dealership to speak to a manager I only get they would call me back nothing in trying to help me when I ask I was I was sold a defect far why wasnt it check before selling it to me no one can give me and answer only jumping around the bushes with me I need help

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vehicle was purchased 12/20/23. Vehicle was described as stock with no issues. At the time of purchase, oil under the vehicle was noticed. The technician visually inspected the vehicle and assured there were no active issues. Talked to the salesman and asked for 30 days to get vehicle inspected, was told not to rush and was told theyll give me 6 months certified. Even with the 6 months, I chose to purchase a warranty. Within a few weeks of having the vehicle, a check engine light came on. I took the car to be inspected and was told my vehicle is heavily modified including having a clearly torn down and put back together engine as well as the vehicle not having a catalytic converter. The dealer I took it to told me I need to take it to the dealership I purchased from to have the engine inspected and more than likely replaced. They refused to work on my car. I took to another local shop for a second opinion who told me my car has been worked on extensively and has several oil leaks, the oil pans have an excessive amount of sealant in them, the sealant in the engine is what set off the check engine light by clogging a solenoid. Called the dealer I bought the car from, they who told me essentially Im out of luck and its my problem. The warranty they sold me wont start for 90 days and this issue is considered preexisting. The dealership will not do anything about the seeping oil that was caked on the back of the engine The issues and condition of the vehicle were not disclosed to me. The manager will not answer my calls or call me back to work on a resolution. I have documentation from both shops that I have take it to, both stated that pulling the engine is the first place to start, followed by doing an engine flush to remove the sealant. I also have pictures from the shops of the leaks and condition of the engine and solenoid. Ive already spent $500 to get the solenoid to be cleared, but that does not fix the source of the issue.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband and I purchased a vehicle from Kenosha Nissan on September 25, 2023. When we purchased the vehicle, we were told that the transmission line needed to be replaced due to it seeping. We asked the dealership if there was a rental/loaner vehicle that we could have until our vehicle was fixed. We were told that GMC/Chevy was on strike, and they were not sure how long it would take for the part to come in. We were also told that they did not have a loaner vehicle for us to use. Our sales person talked to the mechanic about the transmission line and we were told that it was safe to drive with the line. So they let us drive it off the lot. We went to get some gas, and my husband noticed that one of the back break lights were out. We turned around, went back to the dealership to inform them. We informed the dealership that there was a dealership down the road from where we lived that had the transmission line in stock and could order the break light. The dealership first told us, that we had to pay for the parts, we told them absolutely not. It took them forever to send us a check. Now we have the parts. My husband replaced my break light. I called the dealership to set up an appointment to get the transmission line replaced, they are not trying to tell me that we are responsible for the cost of labor since they purchased the parts.We told them, that we would not pay for the labor since the part that is being replaced was bad when we purchased the vehicle and we were told that they would replace it. They charge $160 an hour in labor.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  DAUGHTER WAS BUYING A ***, I WAS CO-SIGNING THE LOAN FOR A LESSER INTEREST RATE. DEALERSHIP WAS SUPPOSED TO HAVE TALKED TO DAUGHTER (WHO COULDN'T BE THERE BECAUSE OF WORK), ABOUT THE LOAN, I WENT INTO SIGN WHAT I NEEDED TO. I SIGNED THE TABLET AND DID NOT RECEIVE ANY PAPER WORK AS MY DAUGHTER SIGNED LATER ONLINE. WHEN SHE EVENTUALLY RECEIVED THE PAPERWORK ONLINE THE DEALER HAD THREE CHARGES THAT WE WERE NOT INFORMED ABOUT. NOW WE ARE TRYING TO CANCEL THE RECOVERY DEVICE $525, WHICH HAS TO BE DONE THRU THE DEALER, THE SERVICE AGREEMENT FOR $2800, AND THE PAINT AND FABRIC CHARGE FOR $1500. I WAS ABLE TO EMAIL AAGI ABOUT THE SERVICE AGREEMENT CANCELLATION BUT HAVE NOT HEARD BACK YET. TRIED CALLING THE DEALERSHIP AND NO ONE RETURNS MY CALLS. ITS BEEN TEN DAYS. I DID NOTICE LOOKING AT THEIR VEHICLES ONLINE THAT THERE IS A PAINT AND FABRIC CHARGE IN THE DESCRIPTION OF THE PAYMENT DETAILS SECTION ON ALL THEIR VEHICLES. BUT ISN'T THAT UP TO THE PURCHASER IF THEY WANT IT OR NOT? NO WHERE ON THE CONTRACT DOES IT SHOW THE PURCHASE PRICE THEY HAD LISTED FOR THE *** ONLINE THAT WE BOUGHT. I FEEL LIKE THIS DEALERSHIP SHOULD BE INVESTIGATED FOR HOW THEY ARE DOING BUSINESS. AS I READ IN THEIR RATINGS THAT ARE NOT SO GOOD, BUT READ THEM TOO LATE.

• Initial Complaint

  12/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We purchased a certified used 2023 Nissan Versa on 11/14/23 from Kenosha Nissan. We paid $3000 down that night and financed an additional $19,682.47. Our salesman was ********************, the sales manager was ******************* and the finance manager was ***************************. There were several inaccurate communications (negligent misrepresentations) during our transaction that impacted the decisions ************ night. We also believe that their advertising was not forthcoming and as such we would not have even contacted them in the first place. There were also just poor customer service issues. Many of the smaller issues we are willing to over look. One of the misrepresentations the dealership has already provided us with an acceptable solution ($1700 off the price to make up for the misrepresentation of 0% APR). However, one big negligent misrepresentation remains unaddressed. I have emailed the sales manager, *** and the general manager, ********************************* but they have stopped responding to my emails. I am looking for assistance from the BBB to help mediate a refund on a protection plan that was misrepresented to us as not optional, when it actually was optional and we were denied the option to decline it. The amount of money that I am disputing is $1499. In the attachments I have provided is a copy of the email chain where I state my issues and my request for a refund and the dealership staff's responses. I have also included a copy of the first offer we received from the sales manager that night. You can see that there are pen ****s next to the "surprise" certification fee that was not listed in their price advertising. There is also a pen **** and light circling around the ****** line item. Apparently ****** was the optional protection plan that we were denied the option to decline. And on this first offer is when we first learned that the 0% APR was not in the deal. There was a lot of misinformation to process on this offer.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a vehicle 8/14. Was promised a $350 check about a week later by the *** To date I have no title work, no check and almostno answers. Most follow up contact has been ignored and I was denied another temporary plate so I am forced to drive on expired plates. They estimate title work 12/15, over 4 months after purchase.

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