Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a Sentra listed for almost $10,000 cheaper online and the salesman told me that his boss *** told him that thats how they do it, but we cant sell it for that price. Its just to bring people in then higher the price so youre paying double. I do not think that is right and I think that Business needs to either close down or get new management.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ****** I purchased a 2024 Nissan Versa from Kenosha Nissan. My salesperson was ****** *****. The base price was $15,700 for the 2024 Nissan Versa. I remember being confused and upset when she brought me a paper with a price of $17,491. She stated that there was a $499 service fee. That brings price to $16,199. The remaining $1,292 she said was for a virtual key that I had to pay for because it came with the vehicle. I was told to download a Nissan app and it would have the virtual key on the app. After I went home and realized the virtual key was not available I went back to Nissan. ****** ***** was already no longer working for Kenosha Nissan. I talked to sales manager and he said my car does not come with a virtual key and that I would be reimbursed. This was discussed in person as well as in emails. The manager ***** said he would get me a check for the virtual key which we argued the price I deserved back. I have the purchase contract which shows an overpayment of $1,292. I sent him my evidence. ***** then stopped answering my emails and calls, his last email being May of 2024. I have not recieved the check he said I was entitled to get back. I want the money I overplayed for the vehicle ($1292) since a virtual key does not come with that vehicle.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a truck and after three months it started to have problems and when we took it to the shop they told us that the truck does not have the miles for which they sold it to us, that is to say that they lowered the miles before selling it.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/24, I went to the Kenosha Nissan dealership because I was talking with a woman named *** for the previous 2 weeks on how she can get me a new vehicle after I had a bad experience with buying a defective vehicle for Byrider. *** asked me to come in to help me look at some vehicles. I drove 35 mins to Kenosha when I live in ********. When I got there, I told a salesman named ***** that I had an appointment with ***. He told me to take a seat and wait. I came with my 2 friends. 1 of them was willing to co-sign with me for a vehicle. When ***** came back he was the one who started asking for my information. Even though I asked to speak some else. I told him I was looking for an SUV and he shut me down by saying the prices of the **** were much higher. And when told him Im not looking for a brand new one he shut me again as if they didnt have any **** in my budget. He did not let me test drive other cars. He only offered a 2025 Nissan Versa. As I was asking him questions about features on the vehicle he seemed so unsure of himself. And he said this is the only vehicle the bank would work with me. But they never put me on the title even though I had my friend as a co-signer. I thought what was the point to have him co signer if this is not vehicle. I also had an issue with the car not having a key fob which they did not disclose to me. All my previous vehicles that I had, had this feature. It shouldve had a key fob because it is a 2025 vehicle. Another thing, when I tried to contact him about it. He would not answer my calls but answer to my friend and mom and told them that he blocked my number which is very unprofessional. And also claimed that I called him and 2am which I did not do. I kept calling the dealership so he could contact me and he never did. How does someone sell you a car and block your number? This is by far one of these worst Nissan dealerships Ive ever been to. Their manager ****** also did not take anything into consideration.

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked prices online for 2024 Nissan Versas after needing to buy a new car because of an accident with an uninsured driver. The price advertised at Kenosha Nissan was much better than anywhere near me both on their website and on ********. The discounted price was listed as dealer discount and there was no information regarding needing to qualify for a special price. I got a ride from a family member to make the 1.5 hour trip to the dealership. The sales person after talking with me about my needs informed me that I would need to qualify for a military, college graduate, loyalty AND trade-in rebate to get the advertised price. This was not mentioned on their website or on ********. This dealership is participating in deceptive business practices and should be required to post information in their ads regarding needing to qualify for special pricing since it is unlikely they will honor the advertised price.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a preowned 2017 Jeep Grand Cherokee from Kenosha Nissan preowned vehicle department on 7/17/2024. When I originally purchased the vehicle, I expressed some concerns about some rattling noise I heard coming from the front end of the car. I spoke to the salesman about this and asked him if this vehicle has already been inspected by their technicians and asked if there were issues with the car, he assured me they car was inspected and that the noise was from the ** fan. I was like okay no big deal. After taking the car home the noise starting getting louder and louder, the brakes to the car were squeeking, and the car was shaking after reaching over 60 miles per. I called my ********************************** and made him aware of these concerns, he assured me they would take care of it and he will have his manager, ******************** call me to schedule the car in for service. It took 2 weeks but I was able to take the car to service on 8/1/2024. The manager assured me everything will be taking care of but that I needed to leave the car. So I did. I come back the next day to pick up the car, they did not give me any paperwork stating they don't do that, which was weird but assured me all issues were taking care of. I get in my car and still hear that rattling noise. I talk to ********* about this and he assures me its the ** panel and nothing more. I'm a bit uneasy with this but he kept assuring that the noises were, normal. I couldn't just accept this, so I took it to another mechanic just for a second opinion and was told it was one of the rocker arms in the engine and that the ** has a leak. I immediate call the manager ********************* and make him aware of this. He says he will handle it and speak to services to get the car in, this was on 8/5/2024, I have been calling him and texting him since and he keeps saying he'll call me back. Now he doesn't even answer my calls. This is very cruel on their end and I just want my car fixed! Very unprofessional and they don't care.

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8th 2024 I bought a 2021 Land Rover Range Rover Sport. I told Nissan to transfer my vanity plates to my new car. On June 4th, 2024 I was pulled over in *********** IL, to find out my plates were still registered to my old vehicle and my sticker was expired. Per the cop I had to show proof I owned this vehicle. After about 30 minutes he finally came back and said they found the range rover but it's not registered and I needed to contact the dealership I bought the car from as I was not driving around legally. I called Nissan to let them know, spoke to **** who said ya we're trying to get the duplicate title from the auction company we bought the car from. Upon further investigating my leasing company has also been trying to get a hold of Nissan as well to obtain the title and the registration since February. Their last attempt at contact was June 3rd. This dealership has known since they sold me the car that I have been driving around illegally.I call and the financing manager who is supposed to be taking care of this never answers his phone or calls back....

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a vehicle from Kenosha Nissan last month. It had damage they didnt want to hear my complaint until I reached out to the owner. I then got a replacement vehicle they chose without me inspecting prior. Which also has blemishes on the vehicle. Which the owner told me would be fixed they have now damaged the paint and body worse then it was before. Cutting into the paint and gouging the vinyl of the vehicle that is a brand new 2024 Nissan frontier

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd, my wife purchased her vehicle from Nissan in ******. I also purchased my vehicle from Nissan ****** on April 6th. While driving my vehicle around, it stated that it had 9% of oil remaining. I contacted the Nissan in Kenosha (since it is closer to home) to schedule an oil change for April 9th at 3:40PM. The service gentleman I dealt with came over to me showing me that my wheel alignment was terrible and needed to be re-aligned ($166.90 for oil change/wheel alignment). I told him to go ahead and do the wheel alignment as I didnt want to drive with bad wheel alignment. My car was on the wheel alignment machine all the way from 4:30PM to 7PM when the service department closes. At 7PM, I was handed my keys by the service gentleman and was asked to come back within the next couple of days to have certified technicians make sure the wheel alignment was done correctly. Why would they have non-certified technicians look at my vehicle to begin with?! I came back the next day to have their certified technicians make sure my wheel alignment was done correctly (the wheel alignment this time took 2.5 hours)! My wife made an appointment at the Kenosha Nissan for April 10th at 7AM due to her vehicle making a grinding noise by the front passenger wheel. April 10th came around (10AM) and she had not heard anything from the dealership, so she gave them a call to ask for an update. The gentleman that she spoke to on the phone told her they hadnt looked at her vehicle as of yet due to a flood of oil changes that came in that morning. She questioned them as to why oil changes came first when she scheduled a 7AM appointment. 1PM came around and she had still not heard back from the dealership, so she called them again for an update. This time, she was told that the technicians were just starting to look at her car. A couple hours later, Kenosha Nissan stated that the noise was a loose bearing on the air suspension and quoted her over $7,000 for repair. When we purchased our vehicles, we also purchased a 4-year bumper to bumper warranty. My wife mentioned that to the service gentleman to see if this repair would be covered under that warranty. The service gentleman stated that they cant yet see the warranty in the system and recommended we take the vehicle back to the Gurnee Nissan dealership where it was purchased. April 10th, we drove her vehicle down to the Gurnee Nissan dealership. They told us they would look at the vehicle the next day (April 11th). When we dropped the vehicle off, we told the service department/sales rep who we purchased our vehicles through, everything that transpired over at the Kenosha Nissan dealership. They asked why I had the oil changed and wheel alignment done as that is done before I drive the vehicle off the lot when the car is purchased. If the oil change percentage was reset properly, I would have not gone to get any of these services done to begin with. April 11th rolls around and Gurnee Nissan contacted my wife. They stated the issue with her vehicle was a loose vent bracket and stated it just needs to be tightened and that the cost to get that done would be $100. The work was done during the day and after work, we went to pick the vehicle up. As we were driving her vehicle around near home, the same noise came back. We then brought her vehicle back up to the Gurnee Nissan on April 15th for them to re-take a look at it. We sat in the waiting room this time until they were able to figure the issue out. The service woman came and told us that the technician figured out what the issue is and this time stated it is a lower control arm that needs to be replaced. She told us it would cost $1,300 to get that replaced as the part itself costs $900. My wife had mentioned to the service woman that she saw the part online for $600. The service woman then spoke to her technicians and was able to purchase the part for $600, which reduced the overall cost of the repair to $1,000. We had asked if that would be covered under our warranty and she told us that management stated it would not be as our warranty doesnt start for 90 days after our vehicle purchase (which is completely wrong). My wife and I then went through our entire warranty agreement line by line and highlighted everywhere that shows the warranty starts on the day of vehicle purchase. We then sent that to our sales rep/service woman we were dealing with. We then contacted the warranty company to get the status of the warranty, they stated it was pending and the dealership needed to call them to get it activated. We also confirmed with them that the warranty starts on the day of our vehicle purchase per the service agreement terms and conditions paperwork. My wife contacted the finance manager and told him all of this information. He told her she is correct and that the warranty coverage starts on the day you purchase the vehicle. He then told her he would see what he is able to do and contact her back. After my wife trying to get in touch with the finance manager/service woman multiple times with no answers and no callbacks even after leaving voicemails, she finally received a call April 18th from the service woman. The service woman stated that the finance manager was supposedly waiting on a call back from the warranty department to activate my wifes warranty and she would submit a warranty claim on April 19th. Oh, and did I mention on our service agreement it states that the warranty claim must be submitted prior to any work being done on the vehicle. The technicians supposedly did the work while the service woman we were dealing with was on her off day, April 17th. My wife asked the service woman to call her with an update April 19th before the service department closes. My wife never received a call so she instead contacted the warranty company at 3PM on April 19th to see if a claim was submitted. The warranty department stated that the claim has been submitted and could take up to 2 business days to get an answer. They also stated that the claim may get rejected due to it being a claim within the first 90 days and/or ***** miles of the effective date and will be considered a pre-existing condition. There was absolutely NOTHING wrong with the vehicle when we test drove the vehicle and it didnt start happening until 4 days after the vehicle purchase. On Friday, April 26th, my wife received a call from the Nissan dealership stating that the warranty had covered the repair but that my wife would have to pay a $100 deductible. We headed to the Nissan dealership later that day to pick her vehicle up. When we got 2 miles from home, the same noise came back yet again. We contacted the warranty company stating that the issue was not fixed and that we would be taking the vehicle to a Jeep dealership this time as they will probably know better about the issue that is going on. We scheduled an appointment at the Jeep dealership on Monday, April 29th. **** contacted my wife later that day stating that the issue is the steering rack and pinion box and would be a $5,000.00 repair. Jeep contacted our warranty company to see if this would be covered under the warranty. The warranty inspector went to Jeep on Tuesday, April 30th and test drove the vehicle to listen to the noise. Supposedly within a 5-mile drive, the vehicle didnt make any noise while the inspector was driving the vehicle so they will not pay for the repair. My wife was absolutely sold a lemon! We should not have had to pay $200 in deductible on repairs that werent even the issue to begin with. I would not recommend taking your vehicle to Nissan in Kenosha or Nissan in ******!

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 Nissan armada brand new paid 70k after I purchasing the suv we notice the tvs was not working and the rear view camera was not working the service department told us to bring it in on Monday with was 2 days of purchasing the suv took it in they told they cant fix they need to order the parts ok I waited 3 days they told me to bring the suv in they got the part and it only take 3 hours to fix so I took it in only for them to tell me they cant fix it because they have to order the part and it take 7 days everytime I call the dealership to speak to a manager I only get they would call me back nothing in trying to help me when I ask I was I was sold a defect far why wasnt it check before selling it to me no one can give me and answer only jumping around the bushes with me I need help