Complaints

This profile includes complaints for Ship Shape Car Washes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ship Shape Car Washes has 2 locations, listed below.

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  Ship Shape Car Washes

  3910 Mormon Coulee Rd. La Crosse, WI 54601

• 

  Ship Shape Car Washes

  1251 Crossing Meadows Drive Onalaska, WI 54650

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/22 I paid for unlimited car wash went too get the car wash the gate wont go up they had me drive over to the booth he looks at my account and says it looks like you owe I show him my online account and it shows $31.64 for ship shape he ask me for my card I ask why he says they need to have my card on file for the next time. He let me get a free wash and when I was in the wash I get another charge for $31.64 so I drive back to the booth and they refunded me that money back I was told I had to come back on Monday to speak with the manager to get my account updated. Went back on Monday spoke with the manager he tells me he was going to credit my account with 3 weeks of service that he never did then I woke up a week later to yet another charge call my credit card company to tell them about everything I went through well ship shape decided to tell my credit card company I received service and that is a lie so Im out $31.64

• Initial Complaint

  Date:05/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They bent the third-row automatic seat in my van, and it will no longer lay flat. I made a huge mistake when I picked it up. It was clearly bent, and I did not say anything at the time. I asked for both seats to be vacuumed in both the upright and flat position, but I also asked for both seats to be left flat when they were done. The right side of the seat was flat, and the left was upright and clearly bent when I picked it up. I made a huge mistake in not reporting this right away. My mistake should not void their responsibility. After numerous phone calls with no response, they now want me to file it with my insurance. Why? Why should I have to do that when they have insurance for these issues! They are clearly in the wrong and refuse to do anything about it. Also ask yourself why I would make this up? What exactly would be my motive? Maybe they refuse to help because I am a woman? I have zero reason to lie about this. I'm sorry this business refuses to take responsibly for bending my seat. I will also be contacting the better business bureau. I am kindly asking my friends to share my status. Shame on you ******* for not taking care of your customers. Shame on you ******* for being rude and dismissive. Shame on you ******* for arguing with me when I have zero motive or reason to do this.