ComplaintsforMarine Credit Union

• Initial Complaint

  10/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with marine CU , and do not have a contract with them. They did not provide me with the original application like I asked.

  

  Business response

  11/16/2022

  Marine Credit Union staff attempted to reach the member and have received no response back.  The loan history shows that appropriate documentation was supplied to member upon loan closing.  Research showed that this member's loan closing was done in-person and the loan agreement was done via docusign, prompting a copy of the title application to be sent to the member via the same system. We consider this matter closed, and have mailed a letter to the member, encouraging him to connect with us should he require additional information. 

• Initial Complaint

  03/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a 1st and 2nd mortage with this company, me and my husband fell 1 month behind in out payments, but we pay them $400 every week for the last month to catch up. We will be caught up next month.This bank calls my phone non stop, while I'm at work... harrasing me constantly, arguing with me even though they see payments coming through every week. I ask them to contact me through e-mail only, but they still continue to harrass me by phone.

  

  Business response

  04/08/2022

  We attempted to contact the Member regarding this complaint, without a response. As per the Member's request, we will cease all phone calls and will only contact her by mail or email.  We did, however urge the member to contact us regarding a time sensitive matter with her account. 

  We consider matter closed. 

  Thank you.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an auto financed with marine CU and have had some serious problems with these people. I am down to owing $2800 on a $12,800 loan. I have NEVER been late paying EXCEPT a couple months during the pandemic when I was out of work & waiting on unemployment to kick in. Now, the latest issue is that I moved back home almost 2 years ago and my registration on my vehicle has expired and when I tried to switch to the state I'm in, I was told only my finance company can initiate this because, they have the title and it cannot be done without it. When I called marine to ask them to register the car in my current state of residence, I was told that they would not do anything until the state I'm living in sends them a request to register my car here. She then stated, "that it was my current state of residences' responsibility to register my vehicle." The next 45 mins were just as ridiculous as this statement. When i explained that the *** here wouldn't write any such letter because they do NOT have any interest in MY car, I was then told that Marine CU wouldn't do anything without that letter. It took several times of my asking to speak to a supervisor before she put one on the phone. Once the Supervisor got on the phone things got worse. She was rude and told me if I couldn't get the local *** to send a letter requesting that Marine CU send what was needed to get registration, then they won't register the car or provide me the title so I could do it. I told her my local *** won't do this letter, so I her asked what else could be done to get my car registered. She then proceeded to tell me, " they don't hold the title, they are just the lienholder." At this point, I figured I was not going to get this resolved through talking to representatives of Marine CU. I have had nothing but problems with this credit union since financing my car. These problems are quite numerous and cannot be added to this complaint but, I will be sending other complaints to explain.

  

  Business response

  03/15/2022

  We have contacted Ms. ***** and have requested the necessary forms on her behalf to transfer her title. We have taken the opportunity to teach our staff about more options in scenarios like Ms. *****'s, and our leadership team will follow up with her directly to ensure she receives the title and is satisfied. Thank you.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have proof and over 30 emails.It started with payments I sent , I had confirmation I sent it, then was told I never paid. I have 3 of these. I asked to defer a payment ,time frame when stimulus first started . Was told it was done and never was. Called for help and was told you don't ever defer payment I had to pay it now matter what. Then made payment , authorized the extra **** for debit. Got confirmation. A month later was told I was behind . I gave them the date, time, how long the Convo was. Told them to find the recording. They said they did but the lady must not have finalized it. Then was told I owed way more than I did. Was told payments were raised to 414. I sent in multiple emails of proof of insurance. ****** tells me in the same email I was being charged for insurance from Dec 05 2020 to Dec 05 2021. Tell me that my insurance was active from Jan 25 2021 to July 27 2021. She REFUSED to tell me how much I owed to catch up. Another lady told me it was **** because I had insurance. My boss paid **** Nov 16. Was told it was caught up to Nov 16 2021. Not I am being told that it was never caust up. That only brought me to Aug. 24 2021. I'm being told I'm am 160days past due. I am not. After I paid the **** they closed my account wrote it off. This whole time my account has been wrong off and showing on my credit that way. I just found this out. ****** emailed me 3 days ago says to contact her. I email 8 times no response. I emailed ******** no response. Then email Kaitlyn..a day later they send me a snippy email saying I can only contact her from now on. She tells me that if I don't get ahold on her then my account will be sent to repo....... I tell her all I have told you and she tells me no I'm wrong. I told him I am done with this company I have someone to refinance. She says ok she's me the payoff papers this Saturday. New company wants to go through with it but can't due to it being close on repo showed up today

  

  Business response

  03/04/2022

  Our CEO and VP of Loss Mitigation have been in contact with this member to address each complaint, and she indicated she has no further questions or unanswered questions. We consider this complaint to be resolved.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This has been my bank for years but every time there's a problem (always on their end) they get impossible. Today was the breaking point for me, I was pushed to my limit and had to get ***** and say You put me through this same rigmarole every time there's an issue...I've had it...I'll go to another bank. Afterword I made a call and found out they are lying about me, said (prior to my moment) that I have been difficult with them and unpleasant! Never have I been that way, I'm a gentle person. But I was pushed by all their nonsense and am fed up now. I will get a new bank and I want them marked negatively for their dishonesty! I am not keeping any account with a bank that mistreats and lies about a good man. They in all honesty owe me a huge apology.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩