Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On June 25 I purchased a projector clock via the amazon web site as a gift for my brother. I ordered their item *******. I specified NOT to ship via ****** and their web site says they use ****** UPS, and ***** But they shipped via ***** Smartpost and the package was marked delivered but never arrived.I contacted Amazon but they said it is an outside vendor so they will not cover the purchase. I contacted ***** and they said the claim must be filed by the sender. I contacted La Crosse via Amazon and they said they will do nothing, according to them I am responsible for the theft, not them. They refuse to file a claim with ***** or do anything to help. La Crosse Technology is a defacto 'at your own risk' vendor with no warning to consumers.My ideal outcome for this would be for them to ship the clock I paid for by any carrier, but NOT ******Business response
07/15/2024
Hello, we reached out to the customer to better understand the issue as we could not find evidence of what was being described in our system. The item was purchased on Amazon via a third party seller and all the communication previous to this was with them. We have re-sent the item out ourselves as requested.Customer response
07/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My rain catcher that is mounted on a cinderblock wall **** stopped working It was a gift I do not know the model number I do not have the date it was purchased The email person insist its " CORPORATE POLICY" to know all this information prior to assisting with correcting the error of my Rain catcher.I emailed the company here is their insistant response "To be asked Without a model number we do not know what unit you have. In order to assist you, there are certain troubleshooting steps that need to be taken. That is corporate policy. I apologize for the inconvenience. " When you are able to, here are the questions we would need answered:What is the model number of the display unit?What store was the unit purchased from?When did you purchase/receive the unit (month/year)?What is the brand name and expiration date on the batteries?We recommend Alkaline batteries dated at least 7 years (expire **** & thereafter) in advance as the newest batteries are dated 10 years in advance (2033/2034).What is your mailing address?"Business response
11/15/2023
Hello Joce,
I apologize that the request for the model number was not more clearly stated. Every weather station that we sell with remote sensors has a base station that stays inside the house in order to see the data from the sensors. We need to know the model number on the back of the unit inside the house in order to determine which unit you have and provide appropriate troubleshooting steps. We are happy to assist, but not every station operates the same way so in order to provide the correct next steps we need to know what you have.
I understand that the unit was a gift so you don't know where it was purchased, but please also provide how long you have owned the unit.
Customer response
11/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]Dear ***
Your request (Ticket ID: ******* has been updated. To add additional comments, please reply to this email.FROM NOVEMBER 7 2023 3:41pm email SO unacceptable from the very first email
******************************
Nov 7, 2023, 3:41?PM CST
Regarding Model Number: Waiting for Validation
Thank you for contacting us.
If the model number listed above is not correct, please let us know.
I am sorry that you are having a issue with your weather station.
What is the model number of the weather station?
Where did you purchase the weather station from?
How long have you owned the weather station?
Regards,
Amber P
La Crosse Technology Technical SupportDear ***
Your request (Ticket ID: ******* has been updated. To add additional comments, please reply to this email.
************ (La Crosse Technology)
Nov 7, 2023, 3:41?PM CST
Regarding Model Number: Waiting for Validation
Thank you for contacting us.
If the model number listed above is not correct, please let us know.
I am sorry that you are having a issue with your weather station.
What is the model number of the weather station?
Where did you purchase the weather station from?
How long have you owned the weather station?
Regards,
Amber P
La Crosse Technology Technical Support
Regards,
*******************Business response
11/15/2023
Hello,
The emails included in the rejection did not address the email that I sent as a response which is below:
I apologize that the request for the model number was not more clearly stated. Every weather station that we sell with remote sensors has a base station that stays inside the house in order to see the data from the sensors. We need to know the model number on the back of the unit inside the house in order to determine which unit you have and provide appropriate troubleshooting steps. We are happy to assist, but not every station operates the same way so in order to provide the correct next steps we need to know what you have.
I understand that the unit was a gift so you don't know where it was purchased, but please also provide how long you have owned the unit.
Customer response
11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*******************Customer response
11/16/2023
They have not agreed to change their ways of emailing customers with questions
Nor made any suggestions to the solution to be found in the very first communication
I have found that the company respresentative is not willing to go the extra ****** assist the customer.
I
Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
******* TECHNOLOGY - ******* ** DOES NOT ANSWER PHONE OR REPLY TO EMAILBusiness response
01/30/2023
Hello,
We do not see any emails from the email address provided in the complaint. We did have a ticket in our system for a matching phone number from August 29th of 2022. We provided information on 8/29. The customer had a follow up question on 9/2 which we responded to with the requested information on 9/7.
We will reach out to the customer to see if there is anything we can assist with at this time.
Customer response
01/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
05/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought this product 'WEATHER STTION MODEL CA86515' which their warranty company user 'Rio ********* <***********************************>' confirmed to have an issue which needs to be corrected their file number is 'FILE #SF13278'. The product is still under 1 year warranty. I have provided them with the receipt. I understand that the fix could take longer than my 1 year of purchase but given that they have admitted the issue exists within the 1 year. I want them to replace my defective device once the fix is available in the market on their devies. I want them to confirm but they didn't confirm that they will do that.La Crosse case # is 88406/89161. They can locate my provided receipt. I won't upload them here.Thank you,Business response
05/09/2022
The item in question on this transaction is an item that is sold and warranted by our dealer in Canada. They have been the ones primarily interacting with the customer. In light of this correspondence we reached out to that company asking for an update. They have advised that they are receiving a corrected replacement unit and as soon as they receive it they will be sending it on to the customer.Customer response
05/09/2022
Springfield has contacted and have said they will provide me with replacement.
If they won't I will open a new complaint.
Fyi Springfield is not listed with BBB therefore I had to open against La Cross.
Thank youInitial Complaint
10/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have called La Crosse several times and I am getting a recording that says they will return the call but never have. This type of customer service is not someone wants to do anymore business with. I hope people will look at these complaints and decide what places to buy products.Customer response
10/22/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Business response
10/22/2021
We have been in contact with the customer and are sending out a replacement sensor for his item.Initial Complaint
09/17/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a Weather Station model VA1 and will not connect to the WIFI. I have watched the videos, read the manual called my service provider and nothing has worked. So I tried to contact their support number and got a recording indicating a call back would be necessary. No call back, so I sent an email requesting help and again no response. I emailed a second time and still no response. I would like to get this thing working properly or get a return of my money.Business response
09/18/2021
We apologize for the delayed response to the customer. First contact was middle of the day on 9/16. We answer calls in the order received. Spoke with customer 9/17 in the morning and arranged a replacement unit to be sent out. Received notice from the BBB on 9/18.Customer response
09/20/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.