Business ProfileforNiebuhr Plumbing, Heating & Air Conditioning

Invoice # ***** 7/3/2023- Replaced water heater 7/5/2023- Re piped leaking water line and replaced leaking drain line The amount we were billed was $2,466.35. The invoice had all charges broken down, the number of hours for labor was 9.5hrs at a rate of $116 per hr. We have a surveillance system showing when they arrived and departed which came to a total of 3hrs 24min. I spoke with **** the manager explaining we were charged for too many hours of labor and had proof of that on video. He then explained that part of the labor time was including the time it took to pack and load supplies as well as the commute from the shop to our home stating that 30 minutes was the commute time one way, they came to our home 2 days so that equaled an additional 2 hours of labor. The distance is exactly 13 minutes from their shop to our home and there was already a separate fee on our bill for a trip charge. He said the labor included disposing of our old water heater but we were also charged a separate disposal fee as well. After speaking with him he deducted one hour of labor from our bill as a resolution. Still, we were charged 8.5 hours of labor when it should only have been 3.5 hours. 5 hours of unaccounted labor resulting in an extra cost of $580.00.I've attached the original invoice as well as the invoice after an hour was deducted from the bill. I also provided the distance for commute from our home address to their business location. I also attached the clips from our video surveillance system from both dates we received their services to provide proof of times for both arrival and departure.