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Business Profile

Consumer Finance Companies

Makwa Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Makwa Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Makwa Finance worked out a settlement for a loan with me-sent me documentation and had me mail payment to:Makwa, LLC.PO Box 343 *** du ********* ** ***** Check was received and cashed (i have copy of canceled check and proof funds have been removed from my account) July 7 2023. It still has not been applied to my account. I call daily. Makwa claims they have not received the check. I have emailed a copy of the canceled check 4X. No response. **************** agents. simply read from script. "if we havent received it we cant apply it" You have it-and I can prove it. I am uploading proof here. If payment isn't applied by July 17, they will say I havent met my end of agreement. My payment needs to be applied immediately and account shown as $0 balance.

      Business Response

      Date: 07/14/2023

      Please see the attached letter.

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      The settlement payment for ********************* has been posted to the account. The account is
      now settled and closed.
      The customer can call the Company at ************** if there are further questions or
      concerns.

      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      ***************, ** 54538

      LDF Holdings
      Po Box 231
      ******************* 54538
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

    • Initial Complaint

      Date:07/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company funded $800 to me on 9 January 2023. My account #*******. The total today paid including their stated payoff amount is $2,233.90. On July 3, 2023, I paid $452.88 which was the stated pay-off amount on my loan page. The next day, I check my page and saw that my loan was in collections even though the payoff amount was now $0. I called the number listed and was told that I had a $30 late fee that was overdue. As stated, the total payoff amount listed was $452.88. I paid that amount. So why is my loan in collection for $30.00 when the status should be "paid off"?

      Business Response

      Date: 07/10/2023

      Please see the attached letter.

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally, I took this loan out with Makwa Finance due to a financial hardship. Recently, my financial hardship has worsened due to getting sick with covid which has resulted in a loss of income. I am at a high risk for having my utilities shut off and my rent payment is being affected. The interest rate for this loan is extremely high and it is impossible to pay off the loan due to these rates. I have already made several payments towards the loan but I cannot continue to pay into this loan due to my financial hardship and the risk of becoming homeless. Please help! Thank you!

      Business Response

      Date: 07/07/2023

      Please see the attached letter.

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2022 under a financial emergency I borrowed $1400 from this company. Been paying $481.60 every month for a total of $3371.90. This money is taken directly from my social security direct deposit at my bank. Struggling to make the payments every month, I decided to check payoff. To my surprise, even when I was told there was no prepayment penalty, I can only pay off by another $1658.16. The APR as I just found out is 456%. This is a scam, is ***** and a shame! I already paid more than double and Im expected to pay $2408 to finish as scheduled. Abusive to say the least, squeezing people in need. Charging 4 times the loan is ***** and that is not legal in this country.

      Business Response

      Date: 06/29/2023

      Please see attached letter.

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      As a courtesy to ***** Del *****, even though not obligated to do so, we have closed
      their subject loan and will consider it paid in full.
      The customer can call the Company at ************** if there are further questions or
      concerns.

      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      ***************, ** 54538

      LDF Holdings
      Po Box 231
      ******************* 54538
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

    • Initial Complaint

      Date:06/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I had called and qualified for a loan of ******* and the customer service rep stated I have the option to pay this back in two months well after I agreed I got a email with the loan statement for ***************************************************************************************************************************************** I agreed and they dont do monthly statements so frustrated that they are doing this

      Business Response

      Date: 06/13/2023

      Please see attached letter

    • Initial Complaint

      Date:05/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a $600 loan on 12/20. I have been paying $160 every 2 weeks. I have paid over $1400. This company prays on desperate people who fall in to their loan shark tactics. 649% interest. I understand they say they are protected under some tribal government, which is nonsense. I a requesting that the remaining balance on this loan be forgiven,, without any negative consequences to me. I can no longer pay this insane amount of money. You've been way more than you deserve from me.

      Business Response

      Date: 05/22/2023

      Please see attached letter.

      Customer Answer

      Date: 05/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:05/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6, 2023, I took out a loan for $1000.00 from Makwa Finance. My account number is *******. I had an emergency arise for which I needed additional monetary funds. Unfortunately, shortly after, I was laid off from my software engineer position. I called Makwa and explained the situation; they were unhelpful and just told me that I signed the agreement and was responsible for the loan. While I understand and take accountability for the loan I signed, the terms are absolutely ridiculous, and one would think after someone just suffered a loss in family and employment, that some type of resolution could be reached. After talking with family, I was able to borrow $1000 to repay the loan. Again, I understand that the interest and loan balance is higher than that, but due to my circumstances, I felt that at least paying the principal back would be sufficient and in good business practices for Makwa...also, just to be a human being to another human being in distress. I would like Makwa to accept the $1000 I have offered to close this account as paid in full.

      Business Response

      Date: 05/15/2023

      Please see attached letter.

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      Although not required to do so, as a courtesy, the Company will reach out to ******
      ******* with an offer to resolve their loan.
      The customer can call the Company at ************** if there are further questions or
      concerns.

      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      *** du Flambeau, ** 54538

      LDF Holdings
      Po Box 231
      *** du Flambeau, ** 54538
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a $1000 loan on 10/29/22. To date I have paid $4069.92 with a remaining balance of $2034.00.THIS IS INSANE! I would like for Makwa to discontinue taking 2 payments of $339.00 every two weeks and return the money it stole from me. My account # is *******

      Business Response

      Date: 04/14/2023

      Please see attached letter

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      As a courtesy, even though not obligated to do so, we have closed the subject loan and will
      consider it paid in full.
      The customer can call the Company at ************** if there are further questions or
      concerns.

      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      *** du Flambeau, ** 54538

      LDF Holdings
      Po Box 231
      *** du Flambeau, ** 54538
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

    • Initial Complaint

      Date:04/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan with Makwa finance which I paid every month. On Friday, March 31, I scheduled a payoff on this loan for $171. On Monday April 3 they took out the scheduled payment of $168 AND the payoff of $171. That is an extra $168 that they took. Now they inform me that they will not refund the extra or give me a credit for the money they took. I am reporting them for thievery. I want my $168.05 back please. I live on disability and cannot afford this.

      Business Response

      Date: 04/11/2023

      Please see attached response.

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. ***. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of
      each payment required under the loan agreement. Due to its immunity, the loan is not subject to
      state law and the Company is not required to be licensed with any state. The customers loan is
      legal.
      As a courtesy, even though not obligated to do so, we have closed the subject loan and
      will consider it paid in full.

      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      *** du Flambeau, ** 54538

      LDF Holdings
      Po Box 231
      *** du Flambeau, ** 54538
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a **** short term loan as a family member recently passed and i needed to help pay for funeral expenses. I was told it would be funded that day and be in my account the next business day by agent, I even Received an emailing stating this. I did not receive the loan the next day actually received a loan about five days later resulting in over $500 worth of overdraft fees on my checking account. Had I known It would not be funded that following day as promised I would have used a different loan company. Then I made an additional loan payment of $400 to pay down this extremely high interest loan down faster. Of course, the agent informed me that if I made additional payments, my interest rate would be lowered based off the amount that I owed that is not the case the payments are still 200 a week for the life of the loan! This is insane and a terrible lending practice!

      Business Response

      Date: 04/11/2023

      Please see attached response.

      This responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of
      each payment required under the loan agreement. Due to its immunity, the loan is not subject to
      state law and the Company is not required to be licensed with any state. The customers loan is
      legal.
      Although not required to do so, as a courtesy, the Company will reach out to the customer
      with an offer to resolve their loan.
      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      *** du Flambeau, ** 54538

      LDF Holdings
      Po Box 231
      *** du Flambeau, ** 54538
      The customer can call the Company at ************** if there are further questions or
      concerns.
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************

      Customer Answer

      Date: 04/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The company has not sent me any offer details, and I reached out to them and they have no knowledge of any offer. I cant be satisfied with the complaint until I have the opportunity to review what the company is offering. 

      Regards,

      ***********************

      Business Response

      Date: 04/18/2023

      VIA E-MAIL
      Better Business Bureau
      Re: Complaint #********
      To Whom It May **************** responds to the above-referenced complaint. This inquiry related to a loan from
      Makwa, LLC dba Makwa Finance (the Company), which is owned by the *** du **************** of Lake Superior Chippewa Indians (Tribe). The Company takes these types of inquiries
      very seriously and would like to provide you with the below information. Nothing in this
      communication should be construed as a waiver of the Tribes or the Companys sovereign
      immunity, all of which are expressly preserved.
      The Company is a wholly owned and operated subsidiary of LDF Holdings, LLC (LDF
      Holdings). LDF Holdings is a wholly owned and operated subsidiary of the ******************************************* which is a wholly owned and operated economic arm and
      instrumentality of the Tribe. The Tribe is a federally recognized Indian tribe, organized under a
      Constitution pursuant to the Indian Reorganization Act of ****, 48 Stat. 984, 25 U.S.C. 476, et
      seq., as amended, and is identified on ***************** ********** of ********* list of federally
      acknowledged Indian Tribes. 83 FR 34863-01 (July 23, 2018). The Company is an arm of the
      Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the
      Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not
      subject to state law. ***** *********** N.A. v. Lake of the Torches Econ. **** ****** 677 F. Supp.
      2d ****, **** (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal
      sovereign immunity).
      The Company issues loans in accordance with the Tribes *************************
      Services Regulatory Code and it is licensed under Tribal law. The customers loan agreement
      provided that it would be governed by the laws of the Tribe, without regard to the laws of any
      state. The interest and fees applicable to the loan are permitted by Tribal law. They were
      accurately and clearly reflected in the loan agreement that the customer signed before receiving
      the loan. The customer also received a TILA disclosure that outlined the amount and date of each
      payment required under the loan agreement. Due to its immunity, the loan is not subject to state
      law and the Company is not required to be licensed with any state. The customers loan is legal.
      Although not required to do so, as a courtesy, the Company will reach out to the customer
      with an offer to resolve their loan.
      The customer can call the Company at ************** if there are further questions or
      concerns.

      DocuSign Envelope ID: ************************************

      Makwa, LLC dba Makwa Finance
      Po Box 343
      *** du Flambeau, ** 54538

      LDF Holdings
      Po Box 231
      *** du Flambeau, ** 54538
      The Company trusts that the complainant will find this letter of explanation satisfactory.
      However, if the complainant is not satisfied with the Companys resolution of this matter, pursuant
      to Section 10 of the ************************* Services Regulatory Ordinance, which can be

      found at *******************************************************************************
      Financial-Services-Reulatory-Ordinance.pdf, he/she may pursue formal dispute resolution with

      the ************************* Services Regulatory Authority ************ To do so, he/she
      must send a written request to the Authority at P.O. Box 25, ***************, ********* 54538.
      The request must contain the information required by Section 10 of the *************************
      Services Regulatory Ordinance.

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