Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25 TASC terminated my ************ insurance. On 4/10/25 TASC received my COBRA payment of $37.16 for the month April 2025. I have a 30 day window to make payment under the Federal laws that govern ********************* Payment for May 2025 in the amount of $37.16 has also been received and posted by TASC. Reinstate me effective 4/1/25 or refund my money for the month of April only, as I do wish to continue my coverage into May 2025.

  

  Business Response

  Date: 04/29/2025

  Hello,

  TASC sent ************ several reinstatement notifications with the most recent one on 04/17/2025. TASC sent the request again today, 04/29/2025 and requested that ************ respond to TASC with confirmation of active coverage. ************ has responded that they have received the reinstatement request and has advised a 7-10 business day processing window. Once we receive confirmation from Delta Dental of reinstatement and active coverage, we will email Ms. ****** at **********************************************************. 

  Ms. ****** is paid through 05/31/2025.TASC has not received written notification that Ms. ****** would like to cancel her coverage as of the end of April 2025. Ms. ****** will need to submit a support request notifying us that she would like to terminate her coverage with the last day of coverage on 04/30/2025. She must specify what coverage she wants to cancel; dental, vision or both. She should also include that she requests a refund for the May premium payment. If she does not submit the support request to cancel coverage, her coverage will continue through May and will eventually be terminated for non-payment.

  We will update Ms. ****** as soon as ************ confirms reinstatement with no lapse in coverage. 

  Please let us know if you need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The TASC card covers medical expenses for my spouse, my child, and me (policy holder). On January 11, 2025, we charged $1,110 on the TASC card to cover my spouse's ******** Premium for half of this year ($185 x6). This has never been an issue in the past until recently. We were contacted by TASC several times stating that we needed to provide verification of the expense and are now being told to reimburse the expense because it was not compliant with TASC 2024 and 2025 Healthcare FSA. We have submitted verification, the receipt showing the payment was made to CMS ******** Insurance. What we also noticed as well was that the payment appeared on TASC's website as two payments ($916.27 and $193.73). We were not sure why it was broken down this way on their end because on the ********'s website, it appeared as one payment. Anyhow, we submitted the verification only to get multiple requests from TASC. Multiple attempts have been made to resolve this. We have explained that the payment should not have appeared as two transactions on their end because it was only one payment; that it was for a ******** insurance premium, for my spouse, that was due monthly, but we paid six months in advance; that we do not have a EOB to show that it was a ******** payment because it was not a doctor's visit; and we wanted to know what can be done to resolve this issue. The *** kept saying that we needed an EOB. How can we get an EOB for a ******** Premium Payment? It was a monthly premium payment that was paid in advance. The *** told us that they would review our info and get back to us. We also reached out to ******** and was referred back to the ******** website which just shows the payment (although now it was dated a payment date of 1/14/25, even though the original date of payment on the initial receipt was 1/11/25). The *** 502 covers ******** premiums. This should have easily been resolved. What else is needed from TASC to resolve this? Thank you.

  

  Business Response

  Date: 04/25/2025

  Hello,

  TASC has reviewed Ms. **************** card transaction on 01/11/2025 in the amount of $1110.00.The documentation attached to the claim is a letter confirming payment for ******** Premium in the amount of $1110.00 (attachment 1). Per IRS Guidelines,insurance premiums are not eligible for reimbursement under Healthcare ****************** *** funds are specifically designed to cover qualified medical expenses like deductibles, co-pays and prescription medications but not the cost of the insurance policy itself. *** Publication 502, page 8 under "Insurance Premiums" states that insurance premiums that were paid and for which you are claiming a credit or deduction are not eligible"(attachment 2). This is because Healthcare *** plans is a tax deduction.
  
  The transaction was approved because the merchant transmitted the transaction with a Merchant Category Code (MCC) of "Hospital" so the card transaction processed in the amount of $1110.00. Often, merchants have multiple card terminals and each terminal can transmit a different Merchant Category Code. This seems to be the case as CMS ******** Insurance first transmitted the $1110.00 payment with a Merchant Category Code of "Government". The participant's employer does not allow this *** so the first attempt resulted in a decline of the transaction. The card was run again and this time the MCC was transmitted as "Hospital" so the transaction processed even though the payment was not for a hospital expense but for an insurance premium.
  
  TASC's position has always been that participants are ultimately responsible for ensuring that any pre-tax funds are used for eligible expenses. This includes being able to provide supporting documentation upon request, whether the request comes from the employer, TASC or the IRS. TASC is complying with the *** guidelines requiring administrators to take a more active role in scrutiny of transactions. Therefore, all transactions will require documentation to verify the expense is eligible under the plan.
  
  As the card transaction for $1110.00 is for insurance premiums, the expense is not eligible and the funds must be paid back to Ms. **************** 2024 and 2025 Healthcare Benefit. An overpayment letter was sent to the participant for both the 2024 and 2025 Healthcare FSA plans (attachment 3). The 01/11/2025 card transaction was one transaction in the amount of $1110.00. ***************** is correct in stating that she sees two transactions as her 2024 Healthcare *** has a ***** period until 03/31/2025. Therefore, when she used the card on 01/11/2025, the available balance in her 2024 Healthcare FSA of $193.93 was used first and then the remaining $916.17 was pulled from her 2025 Healthcare FSA plan for a total of $1110.00. This is the reason the participant sees two transaction and was sent two overpayment letters.
  
  To keep her plan(s)in compliance and to avoid any penalties should she ever be audited by the IRS,TASC has sent her the overpayment letters but ultimately, it is up to ***************** to keep her plan(s) compliant. There are instructions at the bottom of each overpayment letter. Ms. ************** should write two checks,one for $193.73 to re-pay her 2024 Healthcare FSA plan and the second check for $916.27 to re-pay her 2025 Healthcar plan.  Both checks should be made out to TASC and mailed to TASC Overpayment *********************************. The memo section of each check should include her ID number found on the payment stub. Her ID number is **************. If sending both repayments in the same envelope, we recommend that she paperclip the checks to the corresponding stub.
  
  NOTE: For future reference, expenses will only be paid once a service is rendered. Ms. ************** indicated in this complaint that the payment of $1110.00 was for half a year of insurance premiums($185 x 6 months). Had this transaction been for an eligible expense,the participant could only pay for the expense one month at a time. If the provider requires payment for 6 months in advance, the participant should use another credit card and then she would submit a manual request through her portal one month at a time in the amount of $185.00 using the same documentation showing the payment of $1110.00. She would indicate on the manual request (1 of 6 claims) for Jan. payment. In February, she would submit a manual request (2 of 6) for $185.00 with the same receipt showing payment of $1110.00 and so on.
  
  If ***************** has any questions she should reach out to our ************* Team at ************.
  
  Please let us know if you need additional information.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Terrible experience with TASC, they are untimely to approve any requests, its taken about 5 days for them to review my FSA request then to proceed to deny it. I complied with all the requirements. They also stated to have lost my card in the mail twice which I have yet to receive. They dont keep record of the files you submit as if they are attempting to hide this data. I didnt see any historial data and no record of me ever submitting a reimbursement claim. When the claimed are denied, they have denied me 6 claimed so far, they provide very vague codes and nothing helpful to correct it so we can access our FSA funds. I was even denied a purchase from ********* that had basic cough syrup and ***** for my cold, and the receipt even had FSA eligible amounts on it and every item said if it was FSA eligible!! Overall the company is shady. I want out and more than likely I will not be renewing my FSA with TASC.

  

  Business Response

  Date: 04/16/2025

  Hello,

  TASC has reviewed all of the claims submitted by ***** *****. The 6 claims referred to in this complaint have been denied as follows:
  
  1.  Claim submitted on 01/01/2025 for a Date of Service that had not yet occurred 04/03/2025 in the amount of $194.27.
       A clear denial reason was provided to ***** - "Description and Date of Service Required"
       ***** provided a bill showing a balance due of $194.27 for service date of 02/13/2024 which does not match the date of service of 04/03/2025.
       No Description of service was provided as documentation was a bill.
  
  2. Claim submitted on 04/05/2025 for Date of Service on 02/13/2025 in the amount of $194.27.
      A clear denial reason was provided to Dulce - "No Eligible Account" as the Date of Service on the Summary of Charges page was 02/13/2025 and 02/14/2025.
      Dulce's Healthcare FSA effective dates are 04/01/2025 - 03/31/2026. The service date on the documentation is 02/13/2025 and 02/14/2025 which is PRIOR to the
      04/01/2025 start date of the plan and are therefore ineligible.
  
  3. Claim submitted on 04/05/2025 for Date of Service 02/13/2025 in the amount of $98.14
      A clear denial reason was provided to Dulce - "No Eligible Account" as the Date of Service on the Service Description page is 02/13/2025.
      Dulce's Healthcare FSA effective dates are 04/01/2025 - 03/31/2026. The service date on the documentation is 02/13/2025 which is PRIOR to the start date of the
      04/01/2025 start date of the plan and is therefore ineligible.
  
  The following claims were denied for "Documentation Unreadable" due to a Known Issue on our side. TASC identified the Known Issues early this week as documents attached to claims are coming through Blank on our end. We are working hard to get this issue corrected. In the meantime, participants are being advised to submit a support request and attach the supporting documents. We are advising that the support request should reference the date the claim was submitted, the date of service and the amount so that we can re-process the claims quickly.TASC has received documents from Dulce for 2 of the 3 claims that were denied for "Documents Unreadable" and we are working on re-processing the claims for Dulce.
  
  4. Claim submitted on 04/11/2025 for Date of Service 04/11/2025 in the amount of $59.48 for over the counter medications was denied due to blank documents.
      WRF-********** was submitted by Dulce on 04/15/2025 with supporting documents attached to verify claim in the amount of $59.48. This support request has been
      escalated and will be processed in ***** hours.
  
  5. Claim submitted on 04/14/2025 and 04/15/2025 for Date of Service 04/14/2025 in the amount of $368.24 for beauty supplies containing SPF was denied due to blank documents.
      WRF-********** was submitted by Dulce on 04/15/2025 with supporting documents attached to verify claim in the amount of $368.24. This support request has been
      escalated and will be processed in ***** hours.
  
  6. Claim submitted on 04/11/2025 for Date of Service 04/11/2025 for Prescription Medication in the amount of $31.56 was denied due to blank document.
      TASC has not yet received a support request with documentation to substantiate this claim. Please submit a support request with the Bag Tag from the prescription as the Bag Tag
      will have the 5 items required by the IRS:Name of Provider, Name of Patient, Date prescription was filled, Amount and Description of Service which is the name of the medication.
      If Dulce submits the support request with the supporting documentation, Dulce can provide the support request number which will begin with WRF, in this complaint and TASC
      will escalate the support request.
  
  Finally, TASC issued card ending in 8860 on 03/25/2025 and mailed to the address we have on file (and provided in this complaint), *********************************. A PIN was set for this card on 04/01/2025. The card was reissued on 04/10/2025 as the card was reported as never received. Card ending in 4216 was issued on 04/10/2025 to replace card ending in 8660. Card delivery timeframes are 7-10 business days as the cards are printed and mailed from a third party vendor. Today, 04/16/2025 is the 5th business day. Dulce should receive this card in the mail by 04/23/2025. The card will come in a plain white envelope.
  
  Please let us know if you need additional information.
  
  Thank you.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The response received from the business entity appears to be notably defensive in nature and demonstrably lacks any acknowledgment of accountability for the errors that occurred on their part. It is deeply concerning that, despite the entitys apparent awareness of a system error earlier in the week, there was a complete failure to communicate this issue proactively to clients. No formal notice was issued via their website, mobile application, or within the denial correspondence itself. The only reason I became aware of the existence of this system error was due to my own initiative in contacting the company to inquire about the status of my claims. In the process in which I had to take my own personal time to investigate why my claim was denied, I was first told that I had submitted a blank page, in to which no one acknowledged their system error that they confirmed they were aware of.  
  
  At no point did the company voluntarily disclose the error or accept responsibility. This raises serious concerns regarding a potential attempt to obscure the issue rather than resolve it transparently. Furthermore, when I inquired whether a formal notification or communication would be issued upon the resolution of the matter, I was advisedquite informallythat No, but I can put you on the follow-up list. This response further demonstrates a lack of professionalism and disregard for adequate client communication protocols.
  
  The cumulative effect of these incidents has caused me significant and undue stressstress which could have been entirely mitigated had the entity exercised basic transparency and diligence in its communication with clients.
  
  In addition to the above, I have identified a separate but equally troubling issue: all of the claims that were denied as a result of this system error have now been permanently deleted from both the online portal and the mobile application. There is no remaining historical record of these claims, which is a glaring issue in terms of record retention, auditability, and consumer rights. This complete erasure of data, coupled with the companys failure to disclose or take accountability for its error, has eroded my trust in the institutions capacity to fairly and accurately process reimbursements of funds that are rightfully mine.
  
  Given that my benefits plan has only just commenced and I am contractually bound to this provider for the duration of the plan year, I am now placed in an extremely disadvantageous position with limited recourse. I am unsure how to proceed, as the lack of transparency, accountability, and proper data handling raises not only ethical concerns but potentially legal implications regarding data retention, good faith dealing, and fiduciary responsibility.
  
  I hereby request the following actions:
  1.A formal written acknowledgment and explanation of the system error, including the date it occurred and the steps taken to address it.
  2.A complete reinstatement or audit of the deleted claims data, with documentation provided for my records.
  3.A commitment that formal communication procedures will be instituted for future incidents impacting plan participants.
  4.Clarification of my rights under the current plan agreement, including any potential avenues for escalating issues in the future.]
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 04/18/2025

  Hello,

  TASC's response was not defensive in nature. TASC gave ***** Perez the reasons the 6 claims were denied. Three of the claims were denied as the date(s) of service of 02/13/2025 were prior to her plan effective start date. TASC did acknowledge that the other three were denied for "Documentation Unreadable" as attached documents were blank. TASC acknowledged that we are working on the issue but in the meantime,we advised the participant to submit a support request and attach the verification documents to the support request so TASC can pay the claim while the "blank" document issue being resolved.
  
  TASC informed the participant of this through our response to the Better Business Bureau and via email to ********************************* on 04/16/2025. TASC advised that there were two support request submitted by the participant with documents to verify the claim for the $59.48 for ********* and assorted cough and the claim in the amount of $368.24 for assorted sundries with SPF . TASC responded to the Better Business Bureau that we escalated the support requests. In our email to on 04/16/2025, TASC advised  that the claim in the amount of $59.48 has paid and is in the MyCash Account. We advised that the claim in the amount of $368.24 partially paid in the amount of $162.62 as only true sunscreen products are eligible for reimbursement. We informed the participant that multiple purpose products that have SPF in them are not eligible since the primary purpose is not sunscreen. We further identified the 6 products that were not eligible.Funds in the amount of $162.62 are also in the MyCash Account.
  
  ******************** informed the participant in both our response to the BBB and in the attached email that we did not have a support request with documents to verify the prescription medication in the amount of $31.56. WRF-********** was submitted by the participant on 04/17/2025 and the claim has paid and is in the participant's MyCash Account.
  
  Nothing has been deleted from the system. Attached is Ms. ******* complete Request History (attached). The screenshots provided by the participant in this complaint are screenshots of Alerts. All transactions can be seen by hovering over Transactions in the participant's portal. Once there, the participant can chose to see All Transactions or further break it down to view just the Expenditure or Contribution Transactions.
  
  Response to ***** ******* Requests:
  I hereby request the following actions:
  1. A formal written acknowledgment and explanation of the system error, including the date it occurred and the steps taken to address it.
     No formal or written apology will be provided. TASC has acknowledge an issue with documents attached to online claim submission being blank.
     TASC provided a work around (support request) to the participant in order to process and pay eligible claims until the issue can be resolved and claims have been paid.
     Process and Procedures such as Date an issued occurred or steps taken are proprietary. 
  
  2.A complete reinstatement or audit of the deleted claims data, with documentation provided for my records.
     ***** ******* history has not been deleted. TASC has provided her full history (attached).
     If the participant is still having difficulty finding her history in her portal, help navigating to her transaction history can be obtained by calling our ************* Team at ************.
  
  3. A commitment that formal communication procedures will be instituted for future incidents impacting plan participants.
      Not every issue requires a formal communication as often the root cause and resolution of an issue occurs quickly.
      Unfortunately, technology sometimes fails and TASC has provided alternative methods to get participant's claims paid while we correct an issue.
  
  4.Clarification of my rights under the current plan agreement, including any potential avenues for escalating issues in the future.
     The participant must ask her employer for the Summary Plan Description (SPD).
  
  All of ***** ******* claims have been paid. We are still working to resolve the "Blank"Document issue. We currently recommend that online requests be done through the website and not through the mobile app is using iOS. If possible, documents should be submitted as a PDF. The 'blank" document issue is only affecting some participants and seems to be when the claim is submitted through mobile app accounts using iOS but we are still trying to identify the root cause.We recommend that if this participant receives a denial for "Documents Unreadable" a support request should be submitted with the verification documents attached and we will process the claim.
  
  Please let us know if you need additional information.
  
  Thank you.

  
  

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Dear TASC Representative,
  
  
  I am writing to formally express my deep dissatisfaction with your response.
  
  
  Your handling of this matter has been wholly unacceptable. Instead of taking genuine accountability for the documented system error and its impact on my ability to submit claims, your response attempts to downplay and sugarcoat the situation. The lack of a formal acknowledgment or apology, despite your admission that the issue exists, is both unprofessional and disrespectful to me as a participant.
  
  
  It is not acceptable for a company entrusted with sensitive financial and healthcare-related transactions to excuse critical system failures by labeling them as minor technical inconveniences. It is equally unacceptable to suggest that navigating around your platforms deficiencies is somehow a suitable resolution. I should not have had to submit multiple support requests, chase down payments, or endure repeated denials due to errors entirely outside of my control.
  
  
  Let me be clear: your companys failure to act transparently, accept full responsibility, and provide a formal resolution has severely damaged my trust in TASC. I have already filed a formal complaint with the Better Business Bureau and am prepared to escalate this matter further if necessary.
  
  
  I am demanding the following:
  
  
  A formal, written acknowledgment of the system error, including the date the issue was first identified, the steps you have taken (or are taking) to correct it, and how you plan to prevent similar failures in the future.
  A complete and verifiable audit of all my submitted claims to ensure full and accurate reimbursement.
  A commitment that TASC will revise its communication procedures to properly and proactively notify participants when system issues occur.
  Clarification of participants escalation rights in the event of service failures like the one I experienced.
  
  
  
  
  This situation has caused me unnecessary stress, inconvenience, and delay all of which could have been avoided with responsible management and communication. I expect a real response, not another attempt to dismiss or diminish my concerns.
  
  
  I look forward to your immediate attention to this matter.
  
  
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 04/22/2025

  Hello,

  TASC has addressed all of the issues in this complaint. TASC has reviewed and re-reviewed all if the items in the claims and all Healthcare FSA eligible items have been paid. ***** ***** has transferred the payments from the ****** account to her personal bank account on 04/21/2025. TASC has also responded to support request WRF-********** (this support requests also references WRF-**********) advising the participant again that the denied beauty products with *** are general purpose and not medically necessary as they are not sunscreen items.

  We respectfully ask the Better Business Bureau to close this complaint as answered. ***** ***** is welcome to call our Manager of Resolution, **** *********** at **********************.

  Thank you.

   

   

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Dear TASC Representatives,
  
  
  I am writing in response to your most recent communication regarding my complaint.
  
  
  While you claim to have addressed all issues, I must respectfully disagree. Throughout this process, I have experienced significant stress, frustration, and inconvenience directly resulting from TASCs system errors, lack of timely communication, and overall mishandling of my claims. It is important to note that the financial impact and the additional burden placed on me to repeatedly follow up, submit multiple support requests, and navigate incomplete or unclear instructions have been substantial and unacceptable.
  
  
  Although some payments have now been issued, this does not erase the fact that TASCs service failures caused considerable disruption and unnecessary difficulty. I find it concerning that, rather than acknowledging the legitimate hardship caused to me as a participant, your response continues to minimize the situation and seeks to prematurely close the matter without fully addressing the broader issues I raised particularly regarding system deficiencies, communication failures, and accountability.
  
  
  I am extremely concerned about the operational reliability of TASCs platform and the lack of adequate safeguards to ensure participants are not penalized due to system errors beyond their control. Participants should not be forced into a position of repeated escalation to receive what they are rightfully owed under their plans.
  
  
  At this time, I do not believe it is appropriate for this complaint to be closed as answered. I am requesting that this complaint remain open until there is a formal acknowledgment of the documented system issues, a clear statement of corrective actions being taken, and assurances that participants will be better protected from similar future failures.
  
  
  I appreciate your attention to these serious concerns and expect that they will be addressed fully and appropriately.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer contracts with TASC to administer an *** account, which pays out $250 when an individual health insurance deductible is met and another $250 when the total $1,000 family deductible is met. My husband met his individual deductible in September '24 at which point I contacted TASC unsuccessfully to get $250 reimbursed from my ***. I was told that the claim HAD to come through ClaimConnex to be reimbursed, but the claim never showed up on my account. No one at ******************** was able to explain why or how to remedy this issue.When our family deductible was met in March '25, I called again. TASC again told me that all claims had to come through ClaimConnex, which is NOT functioning on my account for some reason. I called *************************** (****) which was unable to assist with this connection. I called TASC once again and was told that my HR **** had to submit the **** from my insurance showing that the deductibles were met. Those were faxed on 3/18/25. I was then told to submit these **** online, which I did. I have now been paid $325, which makes no sense because it is supposed to be paid out in $250 increments.I have called and spoken to live support on several occasions who were not knowledgeable and completely unhelpful. When I called today, I was on the phone for 36 minutes at which point the *** stopped responding and was seemingly no longer on the line, so I had to end the call and still had absolutely no resolution.I have met the plan requirements put in place by my employer to receive the full $500 from the *** account. I have provided all required documentation - there is no additional information that I can possibly provide to prove that my deductible was met. It should not take multiple calls, multiple support requests, and BBB complaints to receive a benefit that my employer guarantees its employees.

  

  Business Response

  Date: 04/17/2025

  Hello,

  TASC has completed a full audit of both Ms. *********** ********* Healthcare FSA and HRA accounts. We will be emailing her a spreadsheet of the results late morning on Friday, 04/18/2025 showing that she has been paid the full $500.00 allowed from her HRA Benefit as she did meet the deductible requirements.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is capriciously denying nearly all of my claims for reimbursement of my own money although I have followed through with the process for filing correctly: a few were processed, and they had the exact same documentation as those that were denied. Many of my coworkers are experiencing the same ************, when I try to resubmit the claims, the site is down, and it will not process anything. I have contacted support via multiple support requests as well as on the phone, yet there has been no resolution or any indication of resolving the site malfunctions.TASC has gotten my money, and it seems that they are trying to keep my money for themselves by creating an undue burden for me. I enrolled in this with their promise of being "fast and easy", and now that they've got my money, they are unconcerned about my needs.Furthermore, the level of information they are seeking regarding my prescription medications seems to violate HIPPA privacy compliance.

  

  Business Response

  Date: 04/13/2025

  Hello,

  FSA accounts are federally regulated by the *** and there are specific guideline for a claim to be eligible under a pre-tax benefit plan. The best documentation is an Explanation of Benefits (EOB) from the insurance company or for a prescription medication, the Bag Tag. For *** eligible items that are not run through insurance, such as over the counter items (OTC), the documentation must have the following 5 items in order TASC to approve the request for reimbursement.
  
  1. Name of the Patient
  2. Name of the Provider
  3. Date of Service
  4. Description/Type of Service (for prescription medication this is the name of the medication)
  5. Cost or Amount of Service
  
  Please visit this link for some helpful information: ***********************************************************************************************************************************
  
  Ms. ******* does have many denied manual requests as the documents she provided were incomplete.Below are the denied claim submissions and reasons the claim was denied.
  
  1. Request for Reimbursement in the amount of  $14.34 was denied 3 times for incomplete or unreadable documentation.
    (a) Submitted on 02/10/2025 for Date of Service 01/09/2025 for $14.34 - Documentation was missing ****************** name.
    (b) Submitted on 02/14/2025 for Date of Service 01/09/2025 for $14.34 -  Bag Tag which was blurry and unreadable. Date of Service could not be read.
    (c) Submitted on 02/17/2025 for Date of Service 01/09/2025 for $14.34 -  Bag Tag which was blurry and unreadable. Date of Service could not be read.
         This request was paid to the participant's mycash account on 02/19/2025 as Bag Tag was readable.  Funds in the amount of $14.34 was transferred to Ms. ********* personal
         bank account on 02/27/2025 as part of the $64.34 that was transferred that day.
  
  2. Request for reimbursement in the amount of $47.99 for over the counter Colon Liquid Cleanse and Liver Detox was denied three times. This is a supplement. All vitamins and
      supplements require a Letter of Medical Necessity (attachment 1) in order to be FSA eligible.
     (a)Submitted 02/10/2025 for Date of Service 01/01/2025 for $47.99 - No LOMN provided.
     (b)Submitted 02/12/2025 for Date of Service 01/01/2025 for $47.99 - No LOMN provided.
     (c)Submitted 02/14/2025 for Date of Service 01/01/2025 for $47.99 - No LOMN provided.
  
  3. Request for Reimbursement in the amount of $1.05 for "charges related to other patient" was denied 2 times as the documentation is missing the name of the "other patient",
      the date of service and the description of service for the "other patient.
    (a) Submitted 02/12/2025 for Date of Service 01/02/2025 for $1.05 - Missing information for the "other patient".
    (b)Submitted 02/12/2025 for Date of Service 01/09/2025 for $1.05 - Missing information for the "other patient".
  
  4. Request for Reimbursement in the amount of $8.12 was denied because Ms. ******* submitted the manual request for reimbursement with the incorrect Date of Service which
      did not match the Date of Service on the documentation of 02/24/2025.
    (a) Submitted 03/05/2025 for Date of Service 02/25/2025 - Denied because participant entered the Date of Service as 02/25/2025 and documentation has date of service of 2/24/2025.
    (b) Submitted 03/06/2025 for Date of Service 02/24/2025 - This request paid to Ms. ********* mycash on 03/07/2025 and was transferred to her personal bank account on 03/21/2025
          as part of the $78.12 transfer.
  
  5. Request for Reimbursement in the amount of $5.74 was denied 3 times as the documentation on all 3 is missing the Name of the Provider.
    (a) Submitted on 03/21/2025 for Date of Service 01/06/2025 - Missing Name of Provider.
    (b) Submitted on 03/21/2025 for Date of Service 01/09/2025 - Missing Name of Provider.
    (c) Submitted on 03/21/2025 for Date of Service 03/14/2025 - Missing Name of Provider.
  
  6. Request for Reimbursement submitted on 03/21/2025 for Date of Service 01/02/2025 in the amount of $3.56 was denied for missing Name of Provider.
  
  7. Request for Reimbursement submitted on 03/21/2025 for Date of Service 01/12/2025 in the amount of $37.06 was denied for missing Name of Provider and a heated blanket
      requires a LOMN.
  
  8. Request for Reimbursement submitted on 03/21/2025 for Date of Service 02/17/2025 in the amount of $1.52 was denied as the documentation was missing the Name of the Provider
      and was unreadable.
  
  9. Request for Reimbursement submitted on 03/21/2025 for Date of Service 02/21/2025 in the amount of $19.20 was denied for missing Name of Provider and
      Essential Oils require LOMN.
  
  10.  Request for Reimbursement submitted on 03/21/2025 for Date of Service 03/07/2025 in the amount of $7.97 was denied for missing Name of Provider.
  
  11. Request for Reimbursement submitted on 03/21/2025 for Date of Service 03/10/2025 in the amount of $19.96 was denied for missing Name of Provider.
  
  12. Request for Reimbursement submitted on 03/21/2025 for Date of Service 03/09/2025 in the amount of $7.48 was denied for missing Name of Provider.
  
  13. Request for Reimbursement submitted on 03/21/2025 for Date of Service 03/09/2025 in the amount of $5.12 was denied for missing Name of Provider.
  
  14. Request for Reimbursement submitted on 03/21/2025 for Date of Service 03/10/2025 in the amount of $6.37 was denied for missing Name of Provider.
  
  15. Request for Reimbursement submitted on 03/21/2025 for Date of Service 02/11/2025 in the amount of $18.26 was denied for missing Name of Provider.
  
  16. Request for Reimbursement submitted on 03/21/2025 for Date of Service 03/16/2025 in the amount of $9.49 was denied for missing Name of Provider.
  
  17. Request for Reimbursement in the amount of $25.48 was denied 2 times for insufficient documentation.
     (a) Submitted on 03/21/2025 for Date of Service 03/21/2025 - Denied as documentation is missing Name of Provider, Name of Patient and Description of Service.
     (b)Submitted on 03/21/2025 for Date of Service 03/21/2025 - Denied as documentation is missing Name of Provider, Name of Patient and Description of Service.
  
  Ms. ******* is welcome to resubmit the denied claims but must provide the proper documentation. Our website was down for a short time, about an hour on 03/31/2025. The call she made on 04/01/2025 was reviewed. Ms. ******* reported that she was getting an error message when trying to resubmit claims. She reported that she cleared her cookies and cashe, she tried different browsers and even tried on 4 different computers. Our agent ****, tried twice to put her on hold and check with his support team to see if other participants had reported the same issue. Ms. ******* did not want to wait. **** gave her the option of submitting her claims through a support request and advised ********** that she would need to attach the Request for Reimbursement Form and all supporting documentation. **** took Ms. ********* email address and emailed the form to her but Ms. ******* submitted a support request on the same day,04/01/2025 via WRF-********** that she had not received the form. The request for Reimbursement was then emailed to ************************************ (attachment 2). To date, there are no support requests submitted with the attached Request for Reimbursement Form and supporting documentations to reprocess her denied claims.
  
  If Ms. ******* is still receiving an error message when trying to submit a request for reimbursement online or through the mobile app, please call our ************* Team at ************ and remain on the line while the agent trouble shoots the issue. It may require a technical ticket for her account as others have been submitting requests without issue.
  
  Please let us know if you need additional information.
  
  Thank you.
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ I contacted support again and waited on the phone for the troubleshooting.  The **** ***, stated that there is a problem with the website; as we know IT HAS NOT WORKED SINCE APRIL 1, 2025 (screenshot file attached)  He told me to try again in one hour.  I asked if it would be fixed by then, but hee was not able to give any time frame.  I asked him to check.  He put me on hold to talk to superiors; he returned, but still did not mention any attempt to resolve the problem with the website.       

   I signed up for a quick easy reimbursement process online, on a single platform, and I gave my money, but now this access is not functioning.

  He put me on hold again, then said that I am not the only person who is going through this issue on the website, and he can not give me a specific time frame how long it will take to fix this issue.

  Additionally, the receipts that I was able to submit were indeed denied capriciously, as they had the same exact information provided as the ones that were accepted had.  I am willing to go through the entire process of submission another time, but again, THE WEBSITE IS STILL MALFUNCTIONING AS IT HAS BEEN SINCE APRIL 1st (see attachment for example of error messages).

  This business seems to be purposely making it difficult to get back MY OWN MONEY for legitimate expenditures, so they can profit from keeping it themselves, which amounts to fraud.

  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 04/15/2025

  Hello,

  Our website has not been down since 04/01/2025 and other participants have been submitting manual claims through the website. TASC has opened a Resolution Ticket and the Resolution Specialist has already emailed Ms. ******* to set up a call. The Resolution Specialist will work directly with Ms. ******* to resolve the issue she is having when trying to submit claims online as well as go through all her denied claims to ensure she knows what is missing from the documentation causing the denial.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The website has been malfunctioning since April 1, 2025 for me and for many others, according to the TASC **** Rod, with whom I spoke yesterday.  He confirmed this after conferencing with supervisors multiple times.

  I received a email from the company, scolding me for saying the website is down.  I though I said it was malfunctioning,  and that I was able to use the site until the point of clicking submit; then, there were a bunch of errors, as evidenced by screenshots and confirmed verbally by the TASC **** ***, who did the troubleshooting yesterday.. 

  I am simply trying to resolve the problem with their website.  I know how to submit claims, and I know how to resubmit claims when the site is working properly.

  AM I SUPPOSED TO RESPOND TO THE BUSINESS EMAIL I RECEIVED OR CONTINUE RESOLV9NG THROUGH THIS PORTAL? If so, I will check the email further during my business hours *** respond with the pertinent details.  I do not need the blanket denial of claims explained; as I said, I am willing to resubmit them, and I am ready to resend them when the tasc site is working.  The TASC **** ***, said that it should be fixed in a day, and that the same situation was happening to many others.  I tried again today, however, and that was not the case; it still had the same issue unfortunately 

   

   

   

  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two notices from TASC indicating I owe $45,707, the first dated March 6th & the second dated March 13th.I called TASC on 3/12/25 about the first notice & the customer service representative could not find any record of this notice being sent to me. He kept referring to his "support systems" and had a number of excuses why I received this notice, the last being that it was supposed to go to someone else, not me. He then proceeded to tell me I owed $165.29 related to another expense. I had used my card to pay 2024 expenses which were deducted from my 2025 account. However, I had issued a check to TASC which they cashed and deposited into my 2025 account. So this issue had been resolved. However, the representative created a support ticket for this as payment had not been noted in my transaction history.I received a final notice from TASC dated March 13, 2025 stating I still owed $45,707. I called TASC on March 17, 2025, the date I received the notice. I spoke with another representative who could provide no explanation, other than I must be reading the notice incorrectly. I had to tell her the amount at least six times. I asked if she had any record of the previous times I have called, and she said no. After trying to explain this situation all over again, she referred to the $165.29 I owed TASC, just like the representative did on 03/12/25.TASC can't come up with an explanation as to why I continue to receive correspondence stating I owe $45,707, they claim to have no record of previous calls, and they continue to create support tickets for issues already resolved. But no one is creating support tickets to address incorrect notices for amounts that make absolutely no sense. I would like resolutions to these issues. Change the records to reflect I already paid $165.29. And figure out why I am receiving notices to pay $45,707. I am tired of wasting ***** minutes on the phone each week. No business should operate this way.

  

  Business Response

  Date: 04/03/2025

  Hello,

  We apologize for our delayed response. A Resolution Specialist was assigned to Ms. ********* case and has been working to track down the origin of the attached overpayment letter in the amount of $45,707.00. The Resolution Specialist is going to reach out to Ms. ******* today via email with updates and confirmation that the repayment of $165.29 to her 2025 Benefit account.

  The Resolution Specialist will work directly with Ms. ******* to resolve this issue.

  Thank you.

  Customer Answer

  Date: 04/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if in fact TASC resolves the issues I raised in a timely fashion.  I did finally receive an email from TASC, but only after BBB and my employer reached out to TASC.
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Healthcare *** account provided through my employer. It has become increasingly difficult to get my reimbursement requests approved. I always submit documentation. I have now had 19 reimbursement requests denied since this plan year started on 7/1/24, totaling $4,018.01. The typical denial reasons are:No eligible accountsService date outside eligibility date (when it is clearly notthe system doesnt even let one submit requests for dates selected outside of the covered dates in the first place!)Insufficient documentationLetter of medical necessity requiredI would like to tell you more about what the requests were for, but that information is impossible to find anywhere in my account. All I am provided is the date of service, amount, and reason for denial. Each denial says To view further details sign in to your account There are no further details. The appeals process is unbelievably complicated & time consuming: One cannot appeal through the app, ONLY by going to the website & downloading a PDF form. Then the form must PRINTED and submitted through FAX or MAIL only (no digital submission optionin 2025). The form cannot be typedit must be a written appeal request. One must also include all pages of yourdenial notice (more printing required). One also only has 180 days from a denial to appeal & must do this for each denial. All these hoops to jump through just to get MY OWN MONEY (these funds are taken out of my paycheck so they are not taxed, but they are MY earnings). The denials have always been ridiculous but Ive never seen them deny so many. I have $1484.35 in my account right now and I dont see how Im going to get it at this rate. Only $640 of the funds will carry over at the plans year end, so I fear I will lose the rest. I am a single parent of two working full time. I am simply trying to get reimbursed for healthcare spending from my OWN *** funds. TASC is clearly making this as difficult as possible.

  

  Business Response

  Date: 03/17/2025

  Hello,

  Ms. ********* is submitting request for reimbursement without the proper documentation as outlined by the *** in order for TASC to approve her requests. The best document to substantiate a claim is an Explanation of Benefits (EOB) from her insurance company. In lieu of an EOB, documentation must include 5 items:

  1. Name of the Provider

  2. Name of the Patient

  3. Date of Service

  4. Amount of Service

  5. Description of Service (cannot say Payment or Balance Forwarded) - If the request is for a Prescription, the Bag Tag has all the above information including the description of service which is the name of the medication.

  Ms. ********* has attached three claims to this complaint that have been denied. TASC has attached the documents Ms. ********* provided to substantiate the claims and the documents do not meet the *** guidelines.

  1.) 02/17/2025 Request for Date of Service 09/20/2024 for $502.29 (attachment 1)

       Name of Provider does not match the Name of Provider on the reimbursement request *****************
       Date of Service looks to be 03/07/2024 Does not match DOS on request of 09/20/2024.
       Amount is $1004.58 does not match amount on Request of $********* Description of Service.
  

       Second Document is a Credit Card Receipt
       No Name of Patient
       No Date of Service
       No Description of Service

  2.) 03/07/2025 Request for Date of Service 03/07/2025 for $270.00 (attachment 2)

       No name of Provider
       No Name of Patient
       No Date of Service
       No Description of Service

  3.) 03/07/2025 Request for Date of Service 12/07/2024 for $44.00 (attachment 3)

       No Description of Service

  All of Ms. ********* denied requests for reimbursements are missing the required information in order for TASC to approve her claims. A further example is the 02/16/2025 submission for date of service 12/31/2025 for $249.00. The documentation she provided is an Apple Receipt (attachment 4). This says it is for "Coaching" but Coaching for what? This would require a description of service that says what the coaching is for and a Letter of Medical Necessity (attachment 5). 

  Ms. ********* does not need to file an appeal for denied claims for the current plan year (07/01/2024 - 06/30/2025). All she needs to do is re-submit the claims with the proper documentation. If she is appealing denied claims from the Finalized plan year, then she would need to follow the Appeal process as outlined on the Appeal Form. She has a $0.00 balance in the Finalized plan year so no further claims would pay.

  Ms. ********* has until 06/30/2025 to incur expenses and spend her Available Balance of $1484.35 and she has until 09/28/2025 to submit the claims.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

  Customer Answer

  Date: 03/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have just resubmitted the following 4 claims to TASC today (3/23/25) and expect them to be approved now. I will be following up if they are not.

   

  -Dr. ***** M. ********, $213.50, DOS 9/30/24

  Incurred by
  ****** *********

  Service type
  Dental
  Expense type
  Dental Services
  Expense amount
  $213.50
  Provider/merchant
  Dr. ***** M. ********
  Verification
  report (4).pdf
  IMG_5486 ******** 213.50.jpg
  Description(Optional)
  6001 - Abutment Insertion 6002 - Implant Crown Insertion

  -Lenox Hill Radiology, $40.00, DOS 9/6/24

  Incurred by
  ****** *********
  Service type
  Medical
  Expense type
  Laboratory Services, X-Rays and Other Diagnostic Services
  Expense amount
  $40.00
  Provider/merchant
  Lenox Hill Radiology
  Verification
  IMG_5489.jpg
  Description(Optional)
  Enhanced Breast Cancer Detection Screening
  
  -NORTH SHORE LIJ - Anesthesiology, PC, $502.29, DOS 9/20/24
  Incurred by****** *********

  Service type
  Medical
  Expense type
  Coinsurance
  Expense amount
  $502.29
  Provider/merchant
  NORTH SHORE LIJ - Anesthesiology, PC
  Verification
  North ***** ****.pdf
  IMG_3487.jpg
  IMG_5488.jpg

  NOTE: The amount I paid ($502.29) is less than the amount I owed ($1,004.58). On 9/20/24, called North Shore to ask if I could pay half the amount owed because I didn't have the funds and they agreed and took my payment over the phone. The original date of service was 3/7/24, but I couldn't pay any of the amount at the time. This amount went towards my deductible. 

  
  -Dr. ***** M. ********, $849.50, DOS 09/19/2024
  Incurred by
  ****** *********
  Service type
  Dental
  Expense type
  Dental Services
  Expense amount
  $849.50
  Provider/merchant
  Dr. ***** M. ********
  Verification
  report (3).pdf
  IMG_3485 ********.jpg
  Description(Optional)
  Tooth 30 D0140 D6057 D6058
  
  Regards,
  
  ****** *********

  
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to deny claims with complete paperwork submitted. I have provided all of the information requested, from letters of medical necessity to full membership agreements, invoices with all the information of the provider and it's still be approved.Identical claims are approved one day and then not approved the next day. They are telling consumers to to refer to an *** that they cannot provide. Thorough information on what is required to file claims are not provided or change from person to person that you are speaking to.

  

  Business Response

  Date: 03/20/2025

  Hello,

  TASC completed a full audit of Ms. ******* gym membership request for reimbursements from the start of the2025 Healthcare FSA plan year. First, TASC's position has always been that participants are ultimately responsible for ensuring that any pre-tax funds are used only for eligible expenses. This includes being able to provide supporting documentation upon request, whether that request is from the employer, TASC or the **** The *** guidance is that third party administrators should take a more active role in scrutiny of reimbursement requests. TASC is complying with the *** guidelines. Although things like gym membership reimbursements may have been approved in the past without a Letter of Medical Necessity (****), a **** will be required each time Ms. ***** submits a request to be reimbursed for her monthly gym membership dues.

  TASC has reviewed the calls on 01/08/2025 and 03/14/2025 and has confirmed that Ms. ***** was informed that her claims are being denied for improper documentation. For a gym membership to be eligible for reimbursement under a Healthcare ***, the participant must submit a **** and either a current gym membership agreement with the name of the provider, amount of the annual membership cost and the monthly payments as well as the participant's name. Screenshots of her payment to the provider or of her bank account transactions are not acceptable form of documentation under the *** guidelines.

  Ms. ***** is submitting claims for both **** and *********** She will have to decide which membership she would like to be reimbursed for and then re-submit her gym membership claims with the proper documentation. Her current **** is dated by the doctor on 01/17/2025, therefore, Ms. ***** would only be able to submit a claim for roughly half of the January 2025 dues. Further, she submitted requests to be reimbursed for date of service of 02/10/2025 for both **** and La Fitness and on 02/07/2025 for **** and she can only be reimbursed for monthly dues once a month.

  The attached document is an Invoice History from **** provided by Ms. ****** This document is acceptable as the document has the following 5 items required by the ***:

  1. Name of Provider - ****

  2. Participant's Name: ***** *****

  3. Amount: $47.01 (NOTE: Only the membership dues are eligible. Service Charges are not eligible)

  4. Date of Service: 01/01/2025, 02/01/2025 and 03/1/2025

  5. Description of Service: Dues (NOTE: Payment and/or Balance Forwarded are not acceptable)

  Should Ms. ***** decide to be reimbursed for monthly gym membership dues from ****, she should resubmit separate request for reimbursement for the month of January, February and March and should attach the **** Payment History and the **** to each of the three requests. As her **** is dated 01/17/2025, she is only eligible to be reimbursed from 01/17/2025 through 01/31/2025 or 15 days. The membership dues of $47.01 are divided by 31 days in January or $1.52 per day x 15 days or $22.80 for January. All dates of service should match what is on the Payment History of 01/01/2025, 02/01/2025 and 03/01/2025 so it clear that the request is for January, February or March. Reimbursements cannot be submitted prior to the service being rendered so Ms. ***** will have to wait until 04/01/2025 to submit the request for April 2025. When submitting the request for reimbursement for April 2025, Ms. ***** should attach her **** and an updated Payment History from **** showing the 04/01/2025 dues.

  If Ms. ***** decides that she would rather be reimbursed for membership dues paid to La Fitness instead of ****, she will have to get a statement similar to the attached Payment History from **** making sure it includes all 5 items outlined above. In lieu of this itemized statement, Ms. ***** can provide a current membership agreement. The agreement must be dated no earlier than 01/01/2025 as the **** is dated 01/17/2025. Ms. ***** has submitted a membership agreement dated 06/30/2022 which pre-dates the **** and therefore is not acceptable. If Ms. ***** chooses to be reimbursed for her membership dues from La Fitness rather than ****, she will only be reimbursed for 15 days of the total month dues for January. There was one request that paid in error for the ********** membership dues for February 2025 in the amount of $32.34. This was a human error as only a screenshot of her bank account was provided along with the ****. Ms. ***** should not submit a request for the month of February for La Fitness. She would re-submit a request for the month of March 2025. If Ms. ***** decides to be reimbursed for **** ($47.01 monthly) rather than La Fitness ($32.34), she will have to pay her 2025 Healthcare FSA back the $32.34. An overpayment letter will be generated and she should follow the instructions on the letter.

  Finally, Ms. ***** states that TASC cannot provide the Summary Plan Description. TASC advised Ms. ************* support request WRF-********** that she needs to request the *** from her employer and was provided *************************************************** TASC did inform her employer of this complaint and asked them to email Ms. ***** the ***. If she has not yet received the *** from her employer, it is recommended that she email them at ***************************************************

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

   

   

  
  

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I understand why the previous claims were denied. There is absolutely no reason the ones from March were denied. The membership agreement states 2022 because that's when the membership started. I would assume it's well known that the date you start the membership would be on the membership agreement because you sign it upon beginning and it is good the entire time you remain a member. I am clearly a current member because I provided an invoice that shows I've been a member from 2022 until current times. 
  

  I submitted everything requested for the month of March and it's still denied. I do not see where I can only have one gym. I use both. If that is the rule, that's fine but there should be documentation that expresses this. Because I have to call every month to ask what is missing and it's something different every time. And even when I give what is asked for it is still denied. If the problem was that only one request can be approved, that should be stated, instead of marking it "Insufficient Documentation" when you have an invoice, the ORIGINAL membership agreement (that you only get on the date you originally sign-up, at every gym in *******) and the letter of medical necessity.
  
  But in any event, when I review the Summary Plan where does it say you are only allowed one? Are people only allowed one inhaler? One pair of contacts? One pair of insoles. I use both because I am between locations and cannot go to either one full-time.
  
  If this is this case, when I resubmit for March, my submission(for one location) should not be denied. Because based on the response given here, you have received what was requested to approve my claim. You have gotten confirmation of my membership, the address, the amount of the payment, the invoice and the letter of medical necessity, all with my name on it.

  Regards,
  
  ***** *****

  

  Business Response

  Date: 03/21/2025

  Hello,

  TASC did reprocessed Ms. ******* gym membership claims for January - March 2025 with the Letter of Medical Necessity dated 01/17/2025 and the **** Invoice History (both attached) as Ms. ***** is stating in her response that there is no reason the March ones should have been approved. TASC reprocessed and paid *************** 2025 for the gym membership to **** because the Payment Invoice from **** meets the *** Guidelines and the documents for La Fitness do not. Ms. ***** was reimbursed as follows:

  1.) 01/01/2025 -  **** Monthly Gym Membership for January 2025 in the amount of $47.01 prorated. $47.01/31 days = $1.5645161 x 15 days = $22.75 PAID as **** date of onset is 01/17/2025.

  2.) 02/01/2025 - **** Monthly Gym Membership for February 2025 in the amount of $47.01 PAID.

  3.) 0/01/2025 - **** Monthly Gym Membership for March 2025 in the amount of $47.01 PAID.

  Funds were paid to ****************** on 03/21/2025 and were transferred to her personal banks account same day. Ms. ***** can submit her April 2025 request for reimbursement on 04/01/2025. She MUST attach the **** and a new **** Invoice History showing the April dues. The membership agreement from **** dated 06/30/2022 will not be accepted as the contract was signed PRIOR to Ms. ******* medical condition being diagnosed on 01/17/2025.

  TASC has contacted Ms. ******* employer again today, 03/21/2025 and her employer will provide her with the Summary Plan Description.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as these problems do not occur again. 

  I assume going forward there should be no problems approving these claims. And from what I am hearing, there should be no problems with ********* once I obtain the membership agreement. If I am wrong, please feel free to correct me. I have received the documentation from my employer and will review it. 
  
  I hope in the future multiple calls and complaints don't have to happen to get clarity. I am more than happy to provide what is requested within reason as I am sure many people are.
  
  Regards,
  
  ***** *****

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tasc FSA program denied my dependent health reimbursement. Almost two weeks ago I called about my benefits, the person who I talked explained to me that I need to use the money before march 15. I asked if the store *** was approved and I could use that money under the dependent account the person said yes used it and submit a claim. I explained my dependent was not a baby. Never mentioned anything about the age or products. I used my personal credit card and they denied the claim because the product were not for dependent care that was the explanation when I reached out to them. She never was a baby she is a young adult always was since I enrolled. *********** are menstrual pads , pain pill, personal hygiene products. ***. Even a 13 yrs old female dependent. They said need to be for child care how child care is under health care. They have my money for dependent health care but health care products are not approved. I dont understand. Needs to be 13 or under. She was older than that since we were enrolled. But even though she needed health care and I buy health care products. Its completely unfair and *** *. The manager was really rude never provide any real help since the very beginning. He just mentioned that was nothing to do with my case just resubmitted under my health care or use another dependent like an elderly person, while I submitted already another form to use that money . He denied me his employee number or last name he just said he would never give his personal information to anyone but I have to provide mine. He is a manager on a company that provides services to people and can be so entitled. Thats so wrong. If the money was taken from my pay check to use it in any health care situation with my dependent that I provided evidence to our HR, why can they just approve my receipt and refund my bill. It was use for health care that is the title of the program. Please help me receive my refund. I attached the bill in the documents.

  

  Business Response

  Date: 03/16/2025

  Hello,

  Ms. ***** enrolled in both the Healthcare *** and ************** *** for 2024 and the Healthcare *** for 2025.

  Healthcare ***'s can be used for eligible medical expenses incurred by Ms. ****** her spouse and dependents (see attachment 1 - IRS Publication 502 Medical and Dental Expenses for 2024.) Please see page 18 for What Expenses are not Eligible as several of the items Ms. ***** was seeking reimbursement for, such as supplements, are not eligible without a Letter of Medical Necessity (attachment 3).

  ************** ***'s can be used to pay for childcare or adult dependent care expenses that are necessary to allow Ms. ***** and her spouse to work, look for work or attend school full time. Page 3 of *** Publication 203 Child and ************** Expenses (attachment 2) defines who a qualified person is under the plan and states the qualifying child must be under the age of 13 when care was provided. A ************** *** cannot be used for medical expenses of a dependent.

  The claim Ms. ***** refers to in this complaint was properly denied. Ms. ***** submitted the claim under her 2024 ************** *** on 03/10/2025 in the amount of $1018.62 for an assortment of products from the *** Store, some of which will require a Letter of Medical Necessity. ************** ***'s are only for reimbursement for childcare of a child under the age of ******************* ***** and her spouse to work, look for work or attend school full time in 2024.

  Ms. ***** has until 03/31/2025 to resubmit this claim under her 2024 Healthcare *** but would only be reimbursed for her current available balance. If Ms. ***** resubmits this claim after the 2024 plan year runout date of 03/31/2025, the reimbursement will be paid from her active 2025 Healthcare *** and only in the amount of her available balance.

  TASC is puling the call between Ms. ***** and *** ***** review what information *** *. provided. TASC representatives do not have employee numbers so Ms. ***** was not denied this information by *** *. Our representatives do not have to provide their last names for security reasons. In order to protect Ms. ***** and all of TASC customers, callers are required to verify their identity. TASC asks a series of questions including but not limited to the caller's first and last names, the name of their employer, their email addresses to ensure that we are speaking with the account holder in order to protect their privacy and security. When calling TASC's Customer Care, Ms. Ortiz should always expect that TASC verify her identity.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two separate orders for contacts, one for my spouse and one for myself, were placed on 1/6/2025. The charges have identical dollar amounts because we were the same contacts (although different prescriptions). TASC requested documentation for the two separate orders which was provided. Despite this, we received a notification of overpayment indicating a duplicate charge (which was actually two separate orders with identical amounts). We resubmitted documentation to this effect and clarified the desc***ancy. Several weeks later we received another notification which promted a call to their **************** team on 2/4/25. The ** *** filed a support ticket to clear up the issue. We then received another notice of the account being overdue which we responded to by filing our own support ticket on 2/11/25 followed by yet another notice. We ***eated this process on 2/27/25 after receiving an additional notice. On 3/3/25 we receive a letter stating FINAL NOTICE--ACCOUNT *******. We called **************** an additional time on 3/4/25 to have yet another support ticket created (WRF10015671003) but the agent was unable to assure us that this would resolve the issue or that we wouldn't be sent into collections.

  

  Business Response

  Date: 03/10/2025

  Hello,

  The transactions were initially flagged as a duplicate transaction as both had ***** ********* name on the invoice. TASC has verified both transaction on 01/06/2025 in the amount of $608.55 are not duplicates as the invoices have different contact prescriptions. Ms. ******* can disregard the over payment notice requesting re-payment of $608.55. TASC recommends that if orders are placed the same day for the same amount that Ms. ******* put one order in her name and the other order in *****' name.

  Please let us know if you need additional information.

  Thank you.