Business ProfileforMimosa Root Shop

The date of the transaction is March 29, 2024. $130.00 was paid to this business, in exchange they are to provide with (1) 800 Grams of whole root bark.This bark is a necessary need for me to continue to run and operate my small business. For which is what I use as a dye for my tee shirts small business. Order #**** and was supposed to be sent as an overnight shipping package that I did pay additional funds to cover. I have made several phone calls every single day, or that is provided on sites that I'm finding online ring and eventually I get hung up on as it goes to a dial tone and the call is dropped. I have wrote several emails letters attempting to make contact with the company, however, I have yet to be contacted in return. there has been no attempts made from this business to resolve my issue and or two process a refund of the money that was paid for services and products that were not provided as promised. I'm not really sure I will be able to recover any of my funds, but it is extremely important that I file a complaint against them in hopes that it will help prevent any additional people from following in my footsteps and making the same mistake that I have made. Please advise so I may proceed further with any necessary actions that might be taken on my part thank you.