Complaints

This profile includes complaints for Ridge Top Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ridge Top Exteriors, Inc.

  4620 Dovetail Dr Madison, WI 53704-6313

  
• 

  Ridge Top Exteriors, Inc.

  1031 8th St S Wisconsin Rapids, WI 54494-5249

  
• 

  Ridge Top Exteriors, Inc.

  602 S Westland Drive Appleton, WI 54914

  
• 

  Ridge Top Exteriors, Inc.

  333 N 121st Street Milwaukee, WI 53226

  
• 

  Ridge Top Exteriors, Inc.

  , Wisconsin Rapids, WI 54494

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was replaced in 2019 by Ridge Top and I immediately had issues with their services. I was told by their representative ***** ****** that he would be on site supervising and that there would be someone picking up detritus from my yard; however I never saw him and was picking up nails and pieces of shingle years later. My gutter guards were not re-installed and I had to contact them multiple times to get them replaced (they were replaced incorrectly and are now sagging). I had mentioned that the shingles did not look even and was told that that was "normal" and that they would settle. Last year I got a hole in my roof causing water damage in my home. Ridge Top's warranty department said that this would not be covered by their warranty because it was not their fault. They put up a temporary patch but their attitude was so lousy every time I interacted with them that I decided I would rather work with another company to fix this issue. Last week, the temporary patch they put on started leaking again. I called another roofing company to look at it and the representative who came out was shocked by how bad of a roofing job Ridge Top did. He cited lifted shingles, excessive blackjack tar around vents, uneven shingles, and on the garage he pointed out adhesive overlap that is not up to code. He suggested I file a claim and possibly file a law suit because the quality of work was so incredibly sloppy.

  

  Business Response

  Date: 03/18/2025

  We sincerely regret that this customer had a negative experience with **********************. Customer satisfaction is our top priority, and we take concerns like this very seriously. Our team met with the customer on 3/18/25 to review the issues outlined in the complaint. We intend to fully replace the roof to ensure the customers satisfaction. We understand the frustrations expressed and are fully committed to making this right. We appreciate the opportunity to address these concerns and will continue to communicate with the customer to ensure a positive resolution. If any further issues arise, we encourage the customer to reach out directly so we can work together toward a satisfactory outcome.
  

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ridgetop Exteriors gave me qoute that I accepted, but now won't honor it as they stated an employee made an error and want to increase qoute by over $4,000.

  

  Business Response

  Date: 02/07/2025

  The Company would like to know how to resolve the consumers complaint. A billing adjustment was requested, but no work has been performed. 
  

  If the Company were to honor the misquoted price for the new scope of work requested by the consumer, would the consumer even want to do business with the Company at this point?
  

  Even if the project was free, the Company may never be able to satisfy this consumer. 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After fighting for six months with my insurance company to pay for a new roof due to hail damage, I thought the worst was over with. Little did I know..! They not only charged two grand over the price quoted, they filed a lien on the property even though they knew I was in the process of taking out a bank loan to pay for it. This was after they had already received eleven thousand dollars (almost all that was due). The money due is around $1600 and they filed the lien even though I kept them posted every step of the way concerning the bank loan and the last part due and they had already received $11,000 Ironically, they're filing of the lien might be the the thing that sinks the loan, as it is a HELOC. ******, greedy ********** for the quality of the work, I am pretty sure I didn't get my money's worth. There are items on the invoice that I am certain they didn't do because **** ********, the guy in charge told me they weren't going to do, but he told me he would be billing insurance for anyway. They got it all done within a single day with a bunch of guys who didn't speak English who might be illegal aliens.

  

  Business Response

  Date: 02/03/2025

  Hello, the original agreement that we signed with the property owner was for $12,000.99. That was on 8/28/24. On that same agreement, we explained that any damaged roof decking/sheathing would be charged at $74.46 per sheet if discovered upon tear off of the original roof.  Upon tear off, there were 14 additional sheets of sheathing that needed to be replaced, which we charged $980 for instead of the rate mentioned above (we charged less that the original agreed upon amount).  

  - We did not file a lien on the house since the property owner paid us in full on 1/23/25.

  - We are not greedy, we simply abided by our contractual agreement.

  - We did not bill you for anything that was not completed.

  - Lastly, our installation teams are not comprised of illegal aliens, and that allegation is repulsive.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I do not accept the response of the company as the company charged well over a thousand dollars from what was quoted and **** ******** spoke candidly about what he was going to bill for and what they were actually going to do.
  They were paid the $12000 we agreed to back in December, they wanted more money afterward to add to the work we agreed to on the date of completion.  The money was another $,2000, I did not get a 'deal' as they suggest. That, to me is greed. I had to take out a bank loan cause they inflated their costs, then they threatened me with legal action in because they felt they weren't getting the last of their extortion money fast enough after getting all of the original amount
  As for the 'repulsive' charge of them employing illegal aliens, all l can say is that not a single one of the people that worked on the roof that day could speak a word of English and that companies like this one have a history of employing hard working illegals so they can exploit them.
  This is a shady company with poor business practices and someone should look into them.

  
  

  
  Regards,
  
  *****************

  

  Business Response

  Date: 02/06/2025

  We did NOT collect $14,000+ from this customer.  As previously mentioned, the contract amount was originally $12,000.99 and the change order was $980.00. The total amount customer paid was $12,980.99. Breakdown as follows:

  Payment Method: MasterCard - $1,000.00 - 08/30/2024 12:44 PM

  Payment Method: ****** $5,134.47 - 08/30/2024 12:44 PM

  Payment Method: Checking - $5,200.52 - 12/12/2024 05:59 PM

  Payment Method: Checking - $1,646.00 - 01/23/2025 05:05 PM

  All payments add up to exactly $12,980.99. We did not collect a ***** more than what was contracted and we do not have inflated pricing. The average price per square in zip code ***** according to ************ (reputable third party pricing software) is between $4.95/sqft and $7.48/sqft, excluding any decking/sheathing replacement.  Our price on this project was $5.90/sqft INCLUDING decking/sheathing replacement.

  Having been in business serving the greater ********* area for over two decades and accumulating thousands of 5 star reviews across multiple branches speaks volumes to our ethical business practices and core values as a company.

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belo

  Threatening customers with court after being paid $12,000 is not an honest way of doing business, especially as they inflated the costs on the day of replacement and I had no choice but to pay them. Their response was book-keeping, it wasn't a response. As I said, prior to the job being done, I also had candid conversations with **** ******** that he was going to bill for them even though they weren't going to actually do them for insurance purposes  They also charged me two fees of $750 to place a tarp on the roof while I was still working with insurance to help with the cost, which I thought was outrageous. Forget their supposed five star reviews, I can point to just as many people who are local who had bad experiences with them. On one house in my circle they had to come bank twice to because the roof was still leaking. I am also unconvinced that they are not using info undocumented workers for cheap labor and believe that needs to be looked into. Thanks,

   

  Regards,
  
  **** ****

  

  Business Response

  Date: 02/06/2025

  Nobody threatened the consumer with anything. The following message, copied verbatim, was sent in accordance with regulations under the Wisconsin Administrative Code for properly notifying consumer of Prime Contractor lien rights -- 

  "Hello **** - I hope this message finds you well. Please note that, due to the length of time that has passed since project completion, we are required to place a construction lien on your property pursuant to Wisconsin Administrative Code s. 779.06(1) to preserve Prime Contractor lien rights. Please also note that a construction lien is publicly visible to potential future lenders, creditors, and the community on the ***************** website for 6 years from the date of filing with the clerk of circuit court. Once final payment is received, we will file a lien satisfaction with the courts; however, the judgment will still be publicly visible for 6 years. I understand we are on waiting on your loan to be finalized for the balance, but I just wanted to make sure you know and understand some potential aftermath of a construction lien."

  Consumer received money from their insurance claim to pay for this project, then likely spent the money elsewhere and had to scramble to pay their debts that which the insurance money was supposed to be used for.  Blaming our company for their financial negligence is simply a reckless cop out.

  This consumer's allegations, opinions and slanderous remarks are without merit and hold no reasonable basis.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with ridgetop for a roof repair and were quoted $4,085. We were required to pay a deposit of $ ********. Several weeks later when the workers arrived they said the roof did not require what we were quoted and instead pulled a dirty patch out of the back of their truck., cleaned it off and adhered it to what they think was the leak and they also caulked around the chimney. That is all. They took the materials that were delivered back with them. The salesman texted us and told us they were going to keep the deposit and that would suffice for the work that was done. We would like partial refund of what we have already paid.

  

  Business Response

  Date: 01/29/2025

  Hello,

  We understand your frustration and we will agree to the refund. Per your conversation with the owner, the payment will be in the mail. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dissatisfied with the workmanship and professionalism of Ridgetop Exteriors. As of today's date, my home is and has been since May 9th, left vulnerable to the elements during an incredibly rainy season. Most recently, I found absolute negligent cleanup practices have left my gutters clogged with old cedar shingle siding and unable to handle the rains. They're now full of waste, muck and seedlings.Outstanding work they want to return a fourth time to complete and are asking me what needs to be done. I am not a siding specialist nor do I know what indicates complete or incomplete and there are many areas I can't even reach to see.5/3: Siding drop off.5/3: Confirmed wrap of shed door/space behind downspout w/photos.5/9: Install start.5/13: Initial install finish.5/21: Gutters installed.5/22: 1st notice of unfinished work/poor workmanship w/17 photos 5/29: 1st return to finish/complete work 5/31: 2nd notice of unfinished work/poor workmanship with 24 photos in 6/11: ***** (production manager) responded return 6/19.6/18: Cancelled 6/19.6/26: Set return Monday 7/1.7/1: **** (new *******) and the new crew arrive to finish.7/2: **** checks on final work and possible signing off on job; I respond with a list of ongoing complaints.7/2: **** suggests 7/4 or 7/5 return.7/5: **** says installer can't make it.7/13: I notice a waterfall coming from the gutters above window. I found gutters full of water, photographed scraps of the old cedar siding washed down to and clogging the pvc downspout.7/15: ***** contacts asks for an update on outstanding issues, I reply w/my concerns 7/17: ***** contacts w/statement that Ridgetop has the right to rectify.7/18: I respond that higher up should be involved now & question why I am being asked what's incomplete. I send list of incomplete work & state that we must meet @ site together to visually determine what is outstanding and what new concerns I have regarding gutters and PVC downspout clogs.

  Customer Answer

  Date: 08/12/2024

  They didn't make it Wednesday but they did come Thursday.  The newest crew did fix a lot of the issues; but when I arrived (took MORE time off work) to go over the work to sign off, the had still left the north facing window completely untouched; they still hadn't replaced the cover on the phone box that they took off and lost the bolt for; and there are still a couple corners that need to be redone because the j-channel was cut too short.  They did address the window while there Thursday after I noticed it was still not done but I am going to have to have someone come check what they did because they weren't prepared to do that work so I want to make sure they used the correct materials and it's water tight.  That shed has taken in a lot of water because of their negligence.  They stuck a random s**** in the phone box cover to secure it to the house ... looks as cheap as a lot of the stuff they tried to leave me with.  They have to order j-channel to fix the remaining items and will return.  Again.

  
  

  I am incredibly frustrated and disillusioned with this company and their lack of care.  I mortgaged my home to hire this company and they've been absolutely irresponsible and negligent in some cases.  The owner never responded to my email; the salesperson stopped communicating and I have been extremely kind and cool-headed about this entire nightmare.  I believe at this stage they owe me a concession on the remaining balance.  Three months; five different crews; hours of work missed running home to show them what they need to do because nobody gave them photos or complete instructions; necessity to hire the gutters cleaned of the old siding that was clogging them; a shed attached to the house that was left unsealed from May 6th to August 8th.  During that time, we had over 15" of rain that ran between the house and the shed because they'd removed the seal and didn't replace it.

  
  

  I don't even know what type of concession to ask for.  I'd like to trust they would do the right thing and try to salvage our relationship but I have absolutely no faith whatsoever that they will. 

  

  Business Response

  Date: 08/26/2024

  Hello - thank you for the critical information that has been provided in this submission.  As of today, we are still working to rectify the workmanship related items that the consumer has referenced and we plan to continue keeping the lines of communication open while working towards achieving their satisfaction.  We stand behind our work and at the end of the day, we'd like to be able to say we've done everything we could to rectify the situation.  Construction is not a cut & dry industry, we deal with a lot of variables during the day-to-day work. However, that is not an excuse because most problems can be handled simply with communication. Communication will be the key to ensuring a positive end result for this consumer and their project. Thank you.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Siding sold and installed by Ridge Top Exteriors in 2017 is fading/faulty after only 7-1/2 years.

  

  Business Response

  Date: 06/03/2024

  To whom it may concern:

  We at Ridge Top Exteriors did get ***** in connection with the manufacturer of the siding, e-mail attached.  We at Ridge Top concur that the siding is faded and should be replaced if it meets the manufacturers requirements/specifications for replacement.  As the e-mail reads we are not allowed to file a warranty for or on behalf of the home owner after one year.

  Again:  ****************************************** is and will be the starting point for this homeowner for his warranty claim.

  Regards,

  ***********************

• Initial Complaint

  Date:12/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had gutters and gutter guards installed on 10/24/22 and have reported issues about them leaking several times and the problem still exists. We have other issues with the company concerning the gutter guards and we cannot get that resolved. It seems they are ignoring the leaking issue because of that. The last email I sent was August 16, 2023 responding to them, and I have not heard back. I also sent an email again today (12/2/23) asking that they come and see as it is currently leaking.

  

  Business Response

  Date: 12/11/2023

  Response attached

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response back is not related to the issue we filed. The purpose of the filing was to take care of the leak. We were informed (via phone) that this is scheduled for Wednesday 12/13. This is the email I received on 12/4 pertaining to that (I xx'd out the names): 
  
  From: <*********************************>
  To: <*****************>
  Sent: Mon, Dec 04 2023 08:23 AM
  Subject: RE: leaking
  We will be re-pitching the back gutter to the line that the homeowner wants.  The gutter crew will also install a big mouth extension on the front downspout as well as applying more sealant to the inside corner of the front gutter since it is leaking at a *************** for the gutter guard the "pitch" it was installed at is the on-going issue we have been trying to work out with them. The gutters were installed at 1 7/8 drop for a thirty foot run they should be 1/4 inch per ten feet. We are not asking that they install it "zero pitch" we are asking that they be installed at the 1/4 inch per 10 feet that is standard.
  
  I can respond back after they finish on Wednesday with the results. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 12/18/2023

  The gutters have been repaired and adjusted to the home owners satisfaction.

  Regards,

  ***********************
  

  Customer Answer

  Date: 12/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as of today. However, we have not had much rain since they were fixed. I will notify the company if there is still a leaking problem.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ridgetop Exteriors promised that they would repair the front of our house, to prevent continuing water damage caused by front of house damage. After going through the quote process, we came to an agreement on what work would be performed, and we were promised that there would be a follow-up to schedule the work.Since then, there has been no contact from Ridgetop Exteriors, and all attempts to contact them have failed.

  

  Business Response

  Date: 10/27/2023

  ***, I truly apologize that your experience was unsatisfactory, as we discussed on the phone yesterday, this is not a project that we are equipped to complete for you with confidence.  We did not have a signed agreement or signed work order in place due to us not being able to complete the scope of work that you want done. 

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 we had Ridge Top side our house. After the job was finished they left a large pallet of materials in our driveway for two weeks. They had forgotten to caulk around a gas pipe and water faucet and I called the salesperson, ****, and he said he would send someone over to fix it. I waited two weeks and recontacted **** who said someone would be there in the next couple of days to caulk the pipes. Shortly after that while we were at work someone did show up and did a horrible job of caulking. I took a picture and sent it to **** who agreed it was a bad job and promised someone would repair it. He sent me a copy of an email he wrote to another job supervisor named ***** who replied he would take care of it. No one did and I finally repaired it myself. When it started getting cold and we started using the furnace we noticed the AprilAire wasnt coming on and I discovered the workers had cut off the outside sensor to apply the siding and not reconnected it. I called **** again and explained the problem. He said he would have a local hvac business come out and repair it. This didnt happen either. A week later **** came to the house with a package from Amazon containing a new sensor. He gave it to me, said he didnt bring any tools to install it so once again I repaired the problem. Now after the recent rain storms I noticed a section of trim over my garage door is leaking from a gap and starting to rust. I contacted Ridge Top in person to discuss this and was informed that someone would contact me in ***** hours to fix this problem. No one contacted me. I went to their office again, explained it again and was told that a *************************** would call me. ***** did call me and said I would be surprised on how fast this repair would happen. He and ***** stated Monday or Tuesday of the following week at the latest. That was two weeks ago and I have seen no one. I texted **************** and asked him to please repair the trim and have heard nothing from him.

  

  Business Response

  Date: 08/23/2023

  To all concerned,

  Attached is screen shot of ********************* at the appearance of their house upon completion of their project. (approx. 09/27/22)
  

  There was a problem with the **** unit and we informed Al that we would have the company that installed the unit come out and remedy it at no cost to him, he stated " just get me the part it is very minor and I will fix it myself".  We procured the part and gave it to Al and he stated that he was happy.

  Al notified me that he was unhappy with the trim piece above his garage via a phone conversation on or about August 4th of this year.  I told him that we were on it and that he would be surprised how quickly we would be out. 

  We could not get it completed due to weather at the start of the following week, but did get it done that same week, and attached is **'s response via text.

  Ridge Top is proud of the job that we completed for the ******* and if they believe there is anything else that needs attention we are more than happy to immediately remedy a short coming on our part.

  Standing by to help

  Regards,

  ***********************

  Sales Manager Ridge Top Exteriors Madison ***********************************

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  They havent fixed anything with the trim. Concerning my thank you response to *****, that was sarcasm. I should have known better. A week had gone by and there was no repair. There still isnt. As for my wifes email to ****, she did that without speaking to me first but that doesnt matter now. I dont care about all the little problems they failed to fix. I had the knowledge to do it. I know nothing about siding and I need them to repair it. As of this morning it has not been repaired. 

  
  Regards,
  
  ***************

  

  Business Response

  Date: 08/30/2023

  To whom it may concern,
    Attached are the photos of the work completed on August 15, 2023. (Date time stamped)
  Submitted without comment.
  Regards,
  ***********************

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I viewed the photos they posted and realized they worked on the wrong piece of trim. It is not or ever been the trim on the garage door. In fact that was fine and did not need fixing. 

  Step back 18 or so inches toward the street and look at the trim above the garage door and you will see the problem. I will take a picture if that will clarify things and send it to ***************** 

  Im sure, to them, Im being a giant a** but this is a repair I cant fix. If they can find the time this week or next, it would be appreciated. Thank you. 

  
  Regards,
  
  ***************

  Customer Answer

  Date: 09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  **************** and I have reached an agreement and the siding has been repaired to my satisfaction.
  
  Regards,
  
  ***************

  
  

• Initial Complaint

  Date:05/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ridge Top did a fine job on my roof, but informed me that the chimney is in bad shape. I have been getting quotes to fix the problem. Consensus is that the chimney needs to be taken down. I do not need it any longer and want it removed and the roof closed and shingles applied. No shingles were left with me. I contacted Ridge Top, and one of their reps got back to me to say shingles are available and their crew could do the entire job. I have since contacted the original salesman and the other person who had called me about it. I have not had any response from either. Summer storms are on their way, and the chimney poses a hazard.

  

  Business Response

  Date: 05/22/2023

  Hello, we contacted this customer and visited their home last week to discuss the chimney work. The customer decided they no longer want to have any work done with the chimney and there is nothing further for us to do. Thank you.