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Business Profile

Telephones

TDS

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see

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TDS has 93 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 352 Customer Reviews

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    Review Details

    • Cynthia D

      Date: 04/01/2025

      I've had TDS for over a decade and they are okay, decent service. One thing that is deeply disappointing and totally unnecessary is that when I pay my bill they chime a $4.95 "convenience fee" to pay my bill over the phone. YOU'RE LITERALLY CHARGING ME TO PAY YOU AND THAT IS INSANE! I'm forced to mail my payment via snail mail because TDS understood capitalist greed extremely well and found every single way possible to put it to their customers. GREED is the ONLY reason for this fee. Please do better.

    • Cathy L

      Date: 03/28/2025

      Customer service is good, however, very deceptive business practices by this company! Due to sale of my home I had to cancel my service and it is not available at my new home. I had to pay for a full month of service (only used 12 days) due to being 'subscription' based. Result is this company making double the money as the new buyer set up service same day I cancelled. Also, when you start this service you are forced into getting a landline number and have to pay for that as well (no option not to get it). There was no other option for internet else I would never use or recommend this org. One star is not low enough for the business practices of this company.

    • Betsy S

      Date: 03/27/2025

      We spoke with the TDS sales representative two years ago and decided to switch Internet providers from ********. This was due to lower pricing and promised higher speeds. We had several issues with the installation, as TDS cut our neighbor ******** lines and our neighbors, ******** cut our lines several times. Also, the installer cut a waterline and didnt tell us. Eventually, we had it fixed and sent them the bill. They gave us a credit on our future bill, after numerous calls to supervisors, etc. Several other people, that we talked to had the same issues.. After two years, they doubled our bill and just increased our auto pay without notifying us. After several times being transferred by TDS employees, they finally offered a $20 credit per month for only one year as their best offer. We decided to go with ******** who offered a much better deal & better service. When calling TDS back a day later, they tried to offer less than ********, and we said we arent playing those games anymore. If they wouldve offered it to us to begin with, we wouldnt have changed. The supervisor, Danny from *********, refused to give a refund or prorate for the current month- that we had only used two days of and wont be using the rest. Poor service.

    • Steven K

      Date: 03/26/2025

      Being over charged unreasonable amount willing to pay what I owe customer service had dropped some fees but this goes back months need to be corrected so I can settle I have since disconnected service TDS great service Billing is terrible and customer service just not getting it

    • Amber B

      Date: 03/21/2025

      Every time I call to say something is wrong with the service. They send someone out and nothing get fixed!! Than you always add 4 to 6 dollars to my bill!! Started at 60 dollars and 5 years later, I've had 4 guys come to my house and now the bill is 78 dollars!! The Last guy that come out with about a month ago. I told that guy and the lady on the phone that I was going to be mad if I got charged more money just for something to look at your equipment at my house. Well **** sure got charged more and nothing was fixed!! I also told the lady on the phone that they needed to send a level 2 tech to come out, because its a neighborhood problem!! ******* got put into our neighborhood and they messed with your equipment!! Now the internet goes in and out at 9:30 every night and two more times during the day. But nope you sent the some old tech, charged me more money monthly and the internet *****!! I'm going to be moving to ******* very soon. Since your company thinks it's so great to charge more for nothing to be fixed!!

    • Krystal R

      Date: 03/17/2025

      If I could leave 0 stars, I would! I called a couple weeks ago to set up installation for internet services. The customer service rep recommended I cancel my current provider before my installation date of 3/14. I canceled my current provider as recommended, only for TDS to come out on 3/14 and say they can't install services until 4/1 because lines need to be dug up. I called them back on 3/14 and let them know we do not want a line dug in our yard and to cancel installation. I work from home and cannot be without internet that long. It's now 3/17 and TDS is digging up my yard! I went out and asked them to stop as we cancelled services. I called TDS and they couldn't help me because I didn't have an account number. I advised them they were the ones who sent people to my yard to dig it up after I advised them not to! Because of their incompetence, I had to pay $30 to have my old provider reconnect internet, and now have to take care of a dug up yard. I will be sure to share my experience with anyone who asks about TDS to save them the nightmare that I went through before even becoming a formal customer. Their customer service reps need a training overhaul.

    • Shawn N

      Date: 03/12/2025

      Bait and Switch, signed up in December, was supposed to receive a $200 gift card that takes 2 weeks, 14 weeks later still not received. Been trying to cancel this service for 2 weeks now and no one will cancel the service.

    • DC A

      Date: 03/06/2025

      Called TDS to cancel email service on my bill due date. Was informed that I would still need to pay for the services for the year as they do not prorate. I am receiving monthly services and agreed to pay for the one month of service I did use but not for the upcoming year in which I would not have service. The supervisor Curtis was very rude, condescending and belittled me as I was asking for clarification. This company has the worst customer service and their billing practices are unethical.

    • Sara S

      Date: 02/25/2025

      I had TDS for a few years a long time ago. After a very odd situation with a new customer promotion, I cancelled service when my bill started to increase over and over. I cancelled service in May of 2016 and that was the end of my time as a TDS customer. This month, having had enough of Xfinity, I tried to go back to TDS. They said they couldn't restart my account until I paid my almost $300 balance. I was confused. What was the balance? They said my account was shut off for non payment. No, I closed my account when we moved to Xfinity. So after about 30 minutes on the phone, they confirmed my account was closed in May 2016. It was restarted August 2016 and then closed in November 2016 for non-payment. I did not restart TDS service during that time and never requested service be restarted. They couldn't provide me with anything to prove I restarted service during that time. Again, they still won't provide service at my home until I pay a fraudulent balance. I guess I dodged a bullet here since a company that fraudulently billed me for service I neither requested or had (since all of their equipment was returned to them in May and no one ever came back to my home or sent equipment back to me) won't provide me with service now. Beware!!! This company does not operate ethically.

    • Linda A

      Date: 02/13/2025

      TDS is charging my deceased husband's Credit Card even though I cancelled the service in January. I am contesting the charge but it may affect my credit if it goes to collections! This is a horrible company and especially toward elderly people! I did not know it was being charged until today, which makes it delinquent.

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