Reviews

False advertising. The door to door salesman offers promotional incentives and provides a flyer to entice potential customers. Then, the company reneged on the promotion.

Terrible customer service, very unorganized company. They left waiting 8 months before I subscribed to tell me my house was unserviceable, even though they had serviced every house on my block.

TDS is distructive during instalation of under ground cable, they busted a neighbors irrigation under ground water line, repair was made after all irrigation water was seasonally shut off no one will know if the repairs were done correctly no water presure untill next spring, they broke a major telephone pole wire, the electrical company apon arrival had to go through a neighbors back yard and the utilliy trucks rear wheel base was too wide and clipped the patio corner causeing patio deck to roof to lean, fingers are pointing at tds but they refuse to pay but if they had done there job correctly there wouldnt be any Problem, All counties nation wide should put TDS in the Street and not in some ones back yard or telephone poles or exsisting home owners easement lanes or utillity coridors this will minimize any distruction of any personal property, there for connection from the street to the house will be easier for everyone

Absolutely abysmal company. Beyond deplorable. Having dealt with spotty service (despite paying a good chunk for a fast plan) and crappy customer service, I finally switched to a local internet provider. It was discovered, when I went to cancel my account with TDS, that they had been charging me for a modem for nearly two and a half years - but had a note in my file that I had purchased my own modem when I first started service with them back in 2022. I asked for a refund of this, since it was their mistake and not mine, and I was told they could only credit my account for the last six months, which would barely cover my final service bill. So they're basically keeping nearly $250 of my hard-earned money because THEY made a mistake and won't correct it. I cannot urge you enough to avoid this despicable company at all costs if you can. If you have no choice but to go with them, make sure you are not incurring any extra charges when you sign up. Watch your bill like a hawk and chew them out the moment they make a mistake.

I recently cancelled my TDS, the biggest BBB issue is that even though I paid for the billing cycle of 11/7/24-12/8/24 and cancelled on 11/13/24 TDS refuses to refund for services they aren't providing. They state that their T&C's cover this. Is it legal for a service provider to refuse a refund when they are no longer providing a service?

TDA lies about their pricing. Promised me $49.99 month for life and i was told the total monthly charge would be $52-$53 with taxes. I was told the modem was no charge. That was a lie. They are charging me $12.00 a month for the modem. Service is not bad but they are lying with their sales pitches. My review gets 1 start because They are NOT honest.

I will move when my lease is up because the internet is so bad, so unpredictable and so expensive that I have to go to the library to use the internet. Since I have an in home business this is inconvenient, but I pay almost $400 a month for the internet I would almost be better off renting an office. And according to tds there is nothing wrong with it; it just doesn't work consistently anyway. It is the worst service I have ever seen bar none.

Good Internet Speeds. Good internet service. However, they keep raising the monthly fee. Started at $45 to $50 to $65 to $75 to $84. Very difficult to cancel. $78 charge for 3 days of service when canceling. Very difficult to work with.

Worst internet provider! Avoid at all costs!!! They changed my plan without my authorization. I was supposed to have phone and internet for a cheaper bundle deal. They dropped the phone and had intent only (this is how they started to charge me more). They then increased the router rental from $5 a month to $12. They raised my bill and changed my internet speed with no authorization. I called multiple times to have problem corrected. No problem was ever resolved and they would only say sorry for the inconvenience. Ya I would say internet going from $60 a month to $92 a month is inconvenient especially when I was supposed to have 1 g high speed and they dropped me to 300mbs (again with no authorization). Every month I would try to pay bill online and somehow I was always locked out of my account so I had to call the customer service line, then I would have to pay my bill and a $5 convenience pay fee since I was paying by phone and not online (they would lock me out so I had to pay the extra). This happened SO many times. They are a horrible business that does not care about the customers at all and their staff is less than adequately trained. They are supposed to have a plan and your rate is your rate, but at TDS they will make it whatever they want it to be, not what you signed up for. Then it also becomes your problem. If I could give 0 star I would. Avoid the headache and extra cost and go somewhere else.

Completely destroyed my property Flatted my irises one day and the next my irises are completely gone missing from my yard. $200 worth of irises. They also used my outside water without asking. I didn't receive a letter a note or a knock on the door. I also have things missing from my yard that my husbands grandfather built for his wife that she gave to me. I have pictures. This is freaking ridiculously disrespectful to my home. ***** on this company. I'm not even going to use this stupid fiber optic **** ***** I have ******** and it works ****** times better than anything.