Reviews
This profile includes reviews for Americollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 17 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNathaniel J
Date: 04/02/2025
1 starNathaniel J
Date: 04/02/2025
Unbelievable harassment, and when I ask for proof of debt, they hang up.
Americollect, Inc.
Date: 04/08/2025
Thank you for taking the time to leave a review. We understand your frustration with the interaction you described. Our company policy requires us to verify the identity of the individual we are speaking with before discussing account-specific information. We apologize if this process was perceived as harassment. It is our standard procedure to safeguard our customers' information. We would appreciate the opportunity to understand your concerns better and clarify this situation. Please feel free to contact us directly at **************, Monday through Friday, 8:00 a.m. to 9:00 p.m. CST.Review fromValerie M
Date: 03/14/2025
1 starValerie M
Date: 03/14/2025
The worse communication and follow through. On Monday I called to confirm no money due. Individual on the phone confirmed a zero balance. I asked for a statement for my records. She said she would email it. Next day, still no email so I call again to ask. I'm told it takes up to 48 hours to send the email. OK, I wait. It's been 5 days and no email.Americollect, Inc.
Date: 03/24/2025
We sincerely apologize for any inconvenience caused by the delay in receiving your statement. We strive to provide prompt and accurate service, and we regret that we did not meet your expectations in this instance. Please reach out to our team at ************ so we can ensure your request has been fulfilled. We appreciate your patience and the opportunity to make this right.Review fromMichelle D
Date: 02/18/2025
1 starMichelle D
Date: 02/18/2025
I and my Dad keep being told we owe money and we even followed up with the facility. It is definitely a scam as my Dad and I have not been there in years. We even called to verify. What can we do to stop this?Americollect, Inc.
Date: 02/20/2025
We understand you may have questions, and we appreciate you reaching out. We're committed to ensuring your information is accurate. Please call us at **************, MondayFriday, 8:00 a.m.9:00 p.m. CST, so we can review the details and work with you toward a resolution. We're happy to assist. Thank you!Review fromNichole S
Date: 11/17/2024
1 starNichole S
Date: 11/17/2024
I called two years ago to straighten this out. When I was seen in the ER at the hospital, the billing dept for the Ear physician group made an error in my insurance ID. My insurance paid for all bills from the hospital, but not the ER physician group because they billed with wrong ID number. Fast forward to collections, where I was never notified of this. Once I saw the issue in my credit report, I called Americollect and the ER physician group, which blamed me for the error. Anyway, it was taken care of and fast forward 2 years and my credit score is even worse because they still have this amount listed as unpaid. I am beyond furious how these groups can operate like they do and ruin a person’s credit. This is the only negative on my report and I have been paying all bills and credit cards in full every month for almost 10 years.Americollect, Inc.
Date: 12/03/2024
Thank you for bringing this to our attention. I truly apologize for the frustration and inconvenience this situation has caused you.I understand how challenging it can be to deal with unexpected billing and credit issues. From your review, it seems that the problem originated from an insurance billing error that occurred before your account was sent to collections. If you've resolved the balance, we would greatly appreciate any supporting documentation you may have, and we will verify the balance with our client. This documentation will also help us update the credit reporting accurately and promptly.We are here to assist you. If you have any further questions or need support, do not hesitate to reach out to us at ************. Thank you for your understanding and patience as we work to resolve this matter.Review fromSterling C
Date: 10/24/2024
1 starSterling C
Date: 10/24/2024
I keep getting calls for a debt I do not owe. I have contacted all of my accounts and have been informed that I owe no one anything.I am consulting an attorney to see if I can sue for harassment.Americollect, Inc.
Date: 10/28/2024
We apologize for the inconvenience. Please let us know the phone number receiving the calls, and we'll promptly remove it from our system to prevent future disturbances.Review fromJulie I
Date: 08/30/2024
1 starJulie I
Date: 08/30/2024
I logged in to pay a bill. I was told I had to call and give them my credit card number. I have been ripped off too many times to give anyone my banking info. They will not allow me to pay online through a secure portal until after they report it to credit agencies. This company just wants to hurt people however it can. Bad idea. I will not be paying ever.Americollect, Inc.
Date: 09/10/2024
Due to the status of certain accounts, they may not be immediately reflected on our online portal. Our online payment portal is primarily for collection accounts that ********************** is actively pursuing. Medical debts with an initial reported balance of under $500 are no longer included on credit reports. We acknowledge the concerns associated with sharing credit card information over the phone. To address these concerns, we recommend waiting for a week before attempting the payment again through our secure online platform. Thank you for your understanding and cooperation.Review fromJanice H
Date: 08/28/2024
1 starJanice H
Date: 08/28/2024
I have been receiving repeated calls from this Americollect Company to pay or make payment arrangements for ****************************. After making paying arrangements you would think that the calls would stop not so with Americollect . They call continuously asking the same question about how I plan to pay so why make arrangements when you are liable to get a call the next day with the same questions. So update your software Americollect and stop the annoying phone calls.Americollect, Inc.
Date: 10/01/2024
Thank you for bringing this to our attention. We understand that receiving calls can be frustrating, especially when payment arrangements have been made. We have updated our system to ensure that you will no longer receive unnecessary calls. If you have any questions or need any more help, please don't hesitate to contact us directly. Thank you for your understanding and cooperation.Review fromTeresa T
Date: 08/06/2024
1 starTeresa T
Date: 08/06/2024
I think America collect is a fraudulent company I looked at my credit report to see that America collect was trying to collect $992 on a very old 2002 doctor bill so when I called them to see who I needed to pay to get it off of my bill they were more concerned with them getting $374 to look and see what they could get removed off of my credit report not what I owed supposedly on the this claim on my credit report I think this is a fraudulent company beware I also had all the information showing when my insurance paid the claim and information at the hospital showing that I didn't know anything everything had been paid and they even clarified that the insurance had paid their part and so I need help please I need this off my credit reportAmericollect, Inc.
Date: 08/07/2024
We are sorry to hear about your concerns and take them very seriously. We strive to provide excellent service and would appreciate the opportunity to investigate your situation further in order to address any potential misunderstandings. Be sure to get in touch with us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support. Thank you for bringing this to our attention.Teresa T
Date: 01/16/2025
America ******* put a collection online account for $992 it is a medical bill that it's been paid years ago but they still put it on my account I am having so much trouble even providing proof that it has been paidAmericollect, Inc.
Date: 01/27/2025
We apologize for the inconvenience this has caused and appreciate you bringing it to our attention. To resolve this promptly, please contact us directly at **************, Monday through Friday, 8:00 a.m. to 9:00 p.m. CST. If you have documentation showing the payment was made, please share it with us so we can verify and resolve this matter as quickly as possible. Were here to assist and ensure this is resolved quickly, and we look forward to helping you resolve this issue.Review fromEmily M
Date: 05/15/2024
1 starEmily M
Date: 05/15/2024
Incompetent service and negligence of consumer credit reporting. I Worked for 6 months providing paperwork to prove I did not owe anything on this medical bill. They kept saying they would return to original owner of bill to have them submit claim again. After 2, 3 way calls to my insurance with AmeriCollect, 2 EOB’s, and a report from insurance proving my out of pocket max deductible had been met, they still are reporting negatively on my credit, even though I gave information to a manager before the date of their stated credit reporting. I have worked with them over 6 months and they never sent back to original creditor to resolve and get payment to this day. My insurance was never billed, I never owed anything for this bill, and they wouldn’t do their part to solve the issue they were paid to take care of.Americollect, Inc.
Date: 06/03/2024
We regret to learn of your concerns and the shortfall in meeting your expectations. Our objective is to deliver outstanding service, and we highly value your feedback. We would like to look into your concerns further to address any misunderstandings. We encourage you to contact us at your earliest convenience within our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is deeply committed to providing exceptional support. We sincerely appreciate you bringing this matter to our attention.Review fromrobert k
Date: 02/28/2024
1 starrobert k
Date: 02/28/2024
total scam from americollect - message left to them + provide personal info if call was made in error - personally have had no debts in over 6 decades !!!Americollect, Inc.
Date: 04/04/2024
We are sorry to hear about your concerns and want to assure you that our company operates with the highest standards of integrity. We value all feedback and would appreciate the opportunity to further investigate your situation in order to address any potential misunderstandings. Please contact us at your earliest convenience during our office hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST, at **************. Our team is dedicated to providing exceptional support. Thank you for bringing this to our attention.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.