Complaints
This profile includes complaints for Americollect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 128 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently received a letter from your company claiming I owe a debt related to the account below:CAROLINAS EMERGENCY PHYSICIANS Account Number: *******The letter is dated within the last 30 days. Im writing to formally dispute this alleged debt. Under the Fair Debt Collection Practices Act (FDCPA), if this debt cant be verified, it should not appear on my credit report (15 USC 1692g, 1681b).In compliance with 15 USC 1681e(b) and 1681i(5), I am requesting that this account be deleted immediately unless you can provide proper verification. Please contact the original creditor if needed.While this dispute is under review, Im asking that you cease all collection efforts. You should not contact meor anyone elseabout this debt until proper verification is provided.Also, any reporting to credit bureaus is premature. If youve already shared negative info with them, you must notify the bureaus and have it removed or updated to reflect that this account is under dispute.Your next contact should either confirm the debt cant be verified and that the case is closed, or provide full documentation proving Im responsible for this accountsuch as the original application, billing records, and communication history.Additionally, do not contact any third parties, including my employer, friends, or family. I also request that you do not call me at work or home. All communication moving forward should be in writing.Please confirm receipt of this letter within 14 days.
Business Response
Date: 04/14/2025
Please see attachedInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this is the only collection I have been seeing on my credit report and for the past year and half I have tried to send them multiple written letters to ask them provide me a receipt, an invoice, or just something valid that represent I owe this debt. Like I mentioned I don't have any other debts on my credit report and I'm very concerned this may be fraudulent as each time I wrote them a letter they never responded back. I approximately wrote 2-5 letters to this company and never received a response. This has greatly damaged my credit score for the past several years, and I only started paying closer attentions to my credit report and score in 2023 to get ready to purchase a house. now that i'm a homeowner I understand the importance of an excellent credit report/score, so I'm asking BBB to please help me identify whether if this is my debt, if so Americollect needs to provide valid statements/information for that, or if it does not belong to me, I am requesting this debt to be cleared out from my credit report. I would like for Americollect to repond to this complaint within 30 days.Business Response
Date: 04/09/2025
Please see attachedInitial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has made a claim of debt under the ***** Section 809 (b), the company is not allowed to pursue collection activity until the debt is validated. We requested that validation and an itemize listing of charges. The company disregarded our lawful request as frivolous and continued collection procedures violating the *****. They have severly damaged my credit rating and abiltiy to acquire credit.Business Response
Date: 03/28/2025
Please see attachedInitial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why AMERICOLLECT *** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $1,600Business Response
Date: 03/24/2025
Please see attachedInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************************. I do not have a contract with AMERICOLLECT. They did not provide me with the original contract as requested.Under 12 CFR ******* (CFPB's National Consumer Assistance Plan), medical debt should not be reported until consumers have had adequate time to resolve any billing disputes. If the debt is paid or settled, it must be removed from the credit report. Additionally, medical debt related to unresolved insurance issues should not be reported until the consumer is fully informed of the balance and has time to address it.Business Response
Date: 03/19/2025
Please see attachedInitial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I worked for this company 5 years ago and I was offered a sign on bonus for 500 dollars. I worked there for a few months but I was being harassed by my supervisor so I resigned from the position. Due to harassment I was not able according to the hospital I didnt finish out my agreement. They sent my bill to Americollect after I spoke to someone about removing this off my credit!! Please remove this and the debt along with it thanksBusiness Response
Date: 03/19/2025
Please see attachedInitial Complaint
Date:03/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have medical debt but never gave my permission to any entity company , creditor , or any party to disclose this information to my credit / consumer report. Nor have I given my permission for the original debtor to sell this debt to this collection company. The debt has been sold, I am no longer responsible for it in a court of law. I am requesting this to be removed from my credit report immediately and for the daily calls at all hours to stop. I have told the callers to stop contacting me and they have not. This is harassment.Business Response
Date: 03/13/2025
Please see attachedCustomer Answer
Date: 03/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Madison ****Initial Complaint
Date:03/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DEBT VALIDATION LETTER ******* M ******* *********************************************. GA ***** Phone number ********** The collector company AMERICOLLECT LLC *********************************** Account # ******* I'm reaching out to whomever this matter concerns on behalf of myself ******* M *******, a federally protected consumer, I am enforcing my rights according to 15 *** sec 1692g- within five days after the initial communication of any debt, a debt collector shall, unless. The following information is contained in the internal communication or the consumer has paid the debt, send the consumer a written notice containing 1) the amount of the debt.2) the name of the creditor to whom the debt is owed.3)a statement that unless the consumer within thirty-days after receipt of the notice, disputes the validity of the debt, or any portion thereof,the debt will be assessed to be valid by the debt collector. 4) a statement that if the consumer notifies the debt collector in writing with thirty-days period that the debt,or any portion thereof, is disputed the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer: and 5) a statement that upon the consumer's written request within thirty-days period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor Thank you for your attention in this matter ******* M *******Business Response
Date: 03/11/2025
Please see attachedInitial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Debt Validation Request Under 15 U.S.C. 1692g Dear AmeriCollect INC,I am writing in response to your recent communication regarding the alleged debt referenced in your letter. Pursuant to 15 U.S.C. 1692g, I am exercising my right to request verification of the debt and your authority to collect it.Please provide the following information as required under the Fair Debt Collection Practices Act:The amount of the debt.The name of the creditor to whom the debt is currently owed.A copy of the original contract or agreement creating the debt, or any other document evidencing the validity of the debt.A detailed statement of account showing the amounts being claimed and any interest, fees, or charges applied to the debt.Proof of your authorization to collect this debt, including the name and contact information of the original creditor, and any documents verifying that you are authorized to collect this debt on their behalf; you are required to cease collection activities until this debt is validated. Please provide the requested information within 30 days of receiving this letter. If you are unable to provide the requested validation, I ask that you immediately cease further collection efforts and remove any reference to this debt from my credit report.Please note that failure to respond appropriately to this request may constitute a violation of the ************************************ and I reserve my right to take further action if necessary.Thank you for your prompt attention to this matter.Sincerely,Business Response
Date: 03/11/2025
Please see attachedInitial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Request for Validation and Dispute of Account Information ******************** *** (Account #************** Experian,I am disputing the validity of a collection account listed on my credit report from AMERICOLLECT ***. I request validation of the debt under the **** and FDCPA.Account Information:Creditor Name: AMERICOLLECT *** Original Creditor: ECU HEALTH MEDICAL CENTER Account Number: ********* Account Status: Collection account, $3,335 past due Requested Actions:Provide documented proof of the debts validity.Remove the account if proper validation cannot be provided.Thank you for your assistance in resolving this matter.Sincerely,****** *******Business Response
Date: 03/03/2025
Please see attached
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