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            Business ProfileMetal Art of Wisconsin

            Metal Art

            Contact Information

            1125 S Rapids Rd

            Manitowoc, WI 54220-4165

            Visit Website
            (920) 717-0635

            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Metal Art of Wisconsin is a social media/online "brand" (company) that creates American made metal art, specializing in Reproductions, Logos, Custom Pieces and much more, crafted using techniques such as Metal forming, shaping, plasma cutting They are a family owned business in Manitowoc, Wisconsin and sell and ship worldwide through their website and significant amount of followers on instagram/social media.

            Business Details

            Location of This Business
            1125 S Rapids Rd, Manitowoc, WI 54220-4165
            BBB File Opened:
            1/6/2019
            Years in Business:
            9
            Business Started:
            11/19/2014
            Business Started Locally:
            11/19/2014
            Business Incorporated:
            11/19/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Shane Henderson, Owner/Agent
            Contact Information

            Customer Contact

            • Mr. Shane Henderson, Owner/Agent
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order placed 12/28/21 with initial estimate at 1-4 weeks for manufacture and delivery. Email following within a week updating manufacture and delivery promising ***** weeks. No further communications received until I reached out 13 weeks later on 3/30/22 and was told there was a delay in materials and my order would be shipped next week. Following another week without response, I requested an update 4/6/22 and was told 2 weeks until my order would be ready to ship. I asked for an additional update and was met with resistance. I have all emails and messages regarding this complaint and asked for a final completion date or a refund and did not get a response. Im happy to receive the finished product, however at this point, if this company cannot provide a date of completion, Id like a refund and will order something similar from another company.
            Read More

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lori L

            07/06/2024

            Weve received our item put together poorly and cracked in the inside of product, along with a sanded down surface corner unfinished like the rest. Could not get ahold of on phone, and when I contacted about when we would receive it. They said it will take time to make it yet. It clearly looks like it was rushed through. My husband, a veteran, waited for both his present Fathers Day and bday present being late and was truly disappointed because it really look amazing coming out of the packaging

            Metal Art of Wisconsin Response

            07/11/2024

            The customer reached out via email and posted reviews at the same time on 2 sites while we were closed before communicating with our support staff regarding their order..The moment we went in and seen the email with the images you could clearly see he ship damage to the corner of the cabinet. We filed the shipping claim and sent a prepaid return label for an exchange or refund based on their choice. The customer decided they would like an exchange on the product.
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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