Business ProfileforGardner's Wisconsin Cheese, LLC

The month of March 2023, We ordered 6 blocks of the Oven Baked Italian Cheese, @ cost $60(rounding off) from Gardners Wisconsin Cheese LLC, Our family had saw a Video on website which enticed us to place order. We were so excited to receive our package in the mail. Upon receiving the cheese we immediately opened one of them read the directions carefully to a T ! We tried one of them out. It just did not come out like the video we had viewed! It was hard not soft and not Chewy ! We thought we had did something terribly wrong. So we waited a few days. We tried one more time. We read the directions over again and reviewed the website video once again. We attempted again to cook another block of the oven baked cheese and again it did not come out like the video and like we expected it should have. The cheese was hard not soft. We thought to ourselves what is it that we are doing or possibly did we get a bad batch of cheese. We had to throw both of these blocks in the trash they were not edible! Immediately I made a phone call to the company left a message. I did not hear from the company for about a week so I made another phone call ,to let them know that I am the type of person that just *********** not give up. I have owned many businesses in my life I will make it my life passion to make sure that I get in touch with you someway somehow. I received a phone call that evening. I was elated that I heard from somebody and whoever I was speaking to was talking very fast I didnt get the opportunity to catch her name she was talking so very fast. Although this was OK I preyed that we would get past this. I tried to proceed forward Sharing my story telling her how we could not get the cheese to perform or look or taste (Texture) like the video and thought perhaps we were cooking it wrong Unfortunately the person we spoke to would not listen to us at all! The Conversation ended with absolutely nothing being resolved! She offered no resolution. False advertising