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Find a Location

Kohl's Corporation has 528 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kohl's Corporation

      N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

      BBB Accredited Business
    • Kohl's Corporation

      2325 N 124th St Brookfield, WI 53005-4631

      BBB Accredited Business
    • Kohl's Corporation

      9404 Hwy 16 Onalaska, WI 54650

      BBB Accredited Business
    • Kohl's Corporation

      8340 W Appleton Ave Milwaukee, WI 53218-4578

      BBB Accredited Business
    • Kohl's Corporation

      N54w13901 Woodale Dr. West Bend, WI 53095

      BBB Accredited Business

    Business ProfileforKohl's Corporation

    Department Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Kohl's, based in Menomonee Falls, Wisconsin operates 1,100+ department stores nationwide.
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    The People of the State of California V Kohl's Department Stores, Inc

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government’s allegations, which have not yet been proven.

    On December 8, 2016, the Los Angeles City Attorney filed a lawsuit against Kohl's Department Stores, Inc.,alleging that Kohl's employs false reference pricing by falsely claiming that their merchandise previously sold at much higher prices in order to create a sense of value at the sale prices.

    Under California Law, retailers are not permitted to advertise a former price of an item unless that price was the prevailing market price within three months of the advertisement, or unless the date of the former price is disclosed.

    The lawsuit seeks injunctions prohibiting Kohl's from further use of false reference pricing and civil penalties.

     

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 417 Customer Reviews

    Customer Complaints

    1,358 complaints closed in last 3 years

    527 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/24/2001

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Kohl's Corporation is a department store.

    Business Details

    This is a multi-location business.

    Find a Location

    Kohl's Corporation has 528 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kohl's Corporation

        N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

        BBB Accredited Business
      • Kohl's Corporation

        2325 N 124th St Brookfield, WI 53005-4631

        BBB Accredited Business
      • Kohl's Corporation

        9404 Hwy 16 Onalaska, WI 54650

        BBB Accredited Business
      • Kohl's Corporation

        8340 W Appleton Ave Milwaukee, WI 53218-4578

        BBB Accredited Business
      • Kohl's Corporation

        N54w13901 Woodale Dr. West Bend, WI 53095

        BBB Accredited Business
      Headquarters
      N56W17000 Ridgewood Dr, Menomonee Falls, WI 53051-5660
      BBB File Opened:
      2/9/1972
      Years in Business:
      62
      Business Started:
      8/1/1962
      Business Started Locally:
      8/1/1962
      Business Incorporated:
      3/23/1993
      Accredited Since:
      10/24/2001
      Type of Entity:
      Corporation
      Alternate Business Name
      • Kohl's Department Stores
      • Kohls Credit Department
      • Kohl's Fraud Department
      • Kohl's Department Store
      • Kohls Distribution Center
      Business Management
      • Brian Hagel, Customer Service Manager
      • Thomas Kingsbury, President
      Contact Information

      Principal

      • Thomas Kingsbury, President

      Customer Contact

      • Brian Hagel, Customer Service Manager
      Additional Contact Information

      Fax Numbers

      • (262) 703-6353
        Primary Fax

      Phone Numbers

      Customer Complaints

      1,358 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/19/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I had a horrible experience at Kohls at **********************************. *****, a supervisor told me that she was quitting August 31st and did not care if I called corporate. She was rude, unhelpful, cared more about a customer who had a return without a receipt, and called loss prevention, when asked if either she or Oriana, could help me. Makes no sense for two people to be helping one, when I am in line waiting. I was not greeted or acknowledged. ******, Store manager refused to help me. On August 14, I bought 3 restaurant gift cards ($25 ******, $25 Buffalo Wildwings, and $25 Mix it Up 7) from inside Kohls that were supposed to be activated 24 h ours later, which would be August 15. The next day, I tried to use the Mix It Up card at ***********, and they said it declined and was not activated. That gift card covers 7 stores, **********, Auntie Annies, ******, ****, ***********, Jamba, ********. It did not work. I used my own credit card rather than hold up the line. I came again the next day on August 16, and the same thing happened. The card Declined. I checked online and all three were invalid or either not activated. Brought my receipt and the unused product, the gift cards, in the store and was treated worse than the lady who was holding up the line because she had not receipt for her return of merchandise. Both ***** the supervisor, and ****** were hovering over her like she was a celebrity, while ignoring me with product and valid receipt in hand. ****** refused to verify the validity of my complaint and could have easily checked to see the gift cards were not used. He rudely denied my refund stating the cards were activated which was a lie. Calling the off shore 800 **************** was a joke. They told me that while the third party gift cards are sold in Kohls, they refund or replace if inactivated, and for me to the call 800 on back of each gift cards. Absurd. If a gift card fails to activate after 48 hours, and is unused, should be refunded
      Read More

      Customer Reviews

      417 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deborah P

      1 star

      08/18/2024

      Refused to give refund for item not received. I ordered a gift card in April. It was not received via email--junk and spam mail checked. I chatted online with Kohl's help twice. They agreed to send a physical gift card to my home address twice. The gift card was never received. I chatted with Kohl's.com help today, they refused to issue a refund for the item not received. I was referred to a supervisor who also refused to issue a refund. It has been four months since I ordered the item. The only option they gave was for me to contact my bank and dispute the charge. I will not shop at Kohls again.

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

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