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          Department Stores

          Kohl's Corporation

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          BBB Accredited BusinessA+Rated by BBB

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          431 Customer Reviews

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          • Yvette A

            01/10/2025

            I was ordering on-line from Kohls mens jeans, and they would not honor the price for the items which stated with discount $20.99, the original price was $34.99. I contacted their customer service, and they said they could not see that price but would give me a discount code to use one time as a courtesy. The discount was only 15%, which did not bring the price down to the sale price showing on-line, nor could I use another discount with it to discount the item more. I contacted Kohls again after the discount code did not bring the price down to the displayed price. Customer service said the notes from the earlier phone call states this was a one-time courtesy discount, and he could not give me a 40% off discount - this percentage would bring the sales price to the correct discounted price shown on-line. I asked to speak to a supervisor, but there was not one available to speak with me at that time and was told a supervisor would call back within half an hour. I never received a call back. Kohls is not honoring the discount prices displayed on-line and no one in their customer service is properly assisting with price adjustments.

          • Cheyanne H

            01/10/2025

            DO NOT ORDER FROM KOHLS. They stole money from me that they said they would refund. The emails they send for refunds have no information with the order number or amount, they charged my ****** numerous small transaction for one large transaction so I cant even dispute it. This company is greedy and backwards. I have called four times, now theyre saying they cant refund me what they promised because I used Kohls cash from a previous order that theyre not charging me for. Insane.

          • Rose H

            01/07/2025

            Kohls ****! I ordered with enough time to get it in time for my husbands birthday and because of their ****** shipping its coming in late ! The site confirmation said it was delivered before his birthday and theyre not Kohls ***** and they oughta do better with their ******* shipping . They have ruined a birthday for my husband because of their ****** estimated shipping time! Nothing but lies

          • Sunny S

            01/06/2025

            For years Ive shopped at Kohls and love to take advantage of Black Friday deals. I spent a thousand bucks this year and was incredibly disappointed with what we received. The quality has never been really great but this year it was so bad that Id rather shop on Temu. At least **** offers free returns. I live 4 hours away from a kohls store and they dont offer free returns by mail. Many items I purchased this Black Friday are going straight in the trash. Many products were not as described with very deceiving photos. I guess they feel they can rip off loyal customers and get away with it but they wont. They will go out of business just like ******* did. I wont be shopping here anymore.

          • Linda M

            01/03/2025

            Order an item December 21st. I knew it would come after Christmas and I was fine with that, was to be delivered between December 26th - December 29th. It is now January 3rd and haven't received anything yet. When I called customer service they wanted me to wait until January 7th and then call back. Learned my lesson will never order anything online with Kohls and seriously not sure if I want to even go into the store anymore. I can see when Kohls is declining in sales. 

          • Lori A

            01/02/2025

            Have to use phone to price check. Ridiculous. Manager unhelpful

          • Anna P

            12/31/2024

            On December ******* within 5 minutes, I received 3 calls and 2 texts asking me to contact them immediately. I called them back and they stated someone was attempting to use my card for a $250 purchase in ********. I live in ****. They automatically declined the purchase. The associate told me that they canceled the card as of that day and they will expedite a card and I'll receive it in a couple of days. I received a letter a couple days later saying they attempted to get in contact with me and i have yet to respond. I opened the app today, December 31st, 2024. Here there is a $407 balance on my card. I called them immediately upon learning this. The associate informed me that there is no record of me calling in on the 21st. They had to open a new fraud ticket and could be 2 months or more to receive a determination and 6 weeks before getting a new card. Now I have $407 on my card that I maybe held accountable. If they declined the $250 charge, why did they allow a $407 charge. They dropped the ball on handling this situation.

          • Denise B

            12/31/2024

            Tracking my order was very difficult and deceiving, I didn't receive any updates after delivery date had passed (12/18). Delivering company kept changing from *** to *****, according to them my package was never received by them for delivery. After reaching out to customer service many times, I was told that my package would be delivered that day (Dec. 23), which it wasn't. I called customer service (Dec. 26) and was told they would need to re order, which was acceptable because I really needed my water filters. My order wasn't Kohl's priority and was handled very inadequately also I don't know what happen to my $40 rewards I used for this order.

          • Deonna B

            12/30/2024

            Shopping online with kohl's is always the worst. They ship with *** and none of my Christmas packages came. If I'm being honest I'm sure they were never delivered. No pics were ever available as requested when delivered. Still haven't received my refund on those gifts ordered. When I called regarding the refund I was told it takes 30 DAYS to get my money back bc of peek season. Peak season shouldn't reflect how long they're keeping my money as the refund was never issued. It would've showed the refund as pending. But as it's been past 30 days still no refund and when I call customer service they tell me there's nothing they can do as it's already been issued back to me. Same card I made my purchases off of. I belive Khols is trying to pocket my funds seeing as I couldn't reorder the gift they said all were unavailable. And that left me over $150 short for Christmas gifts.

          • Lakshmi K

            12/29/2024

            Kohls cancelled my order that was placed on 12/11/24. I called 4 times and my kohls cash used to place an order is not credited back to my account. I used $346.29 in kohls cash for this order Below is the message I received when my order was cancelled Unfortunately we could not complete your purchase and have canceled Order You will not be charged for this order and any pending charge you may see on your end should fall off within a few days.Any gift cards or Kohls Cash that may have been applied to the order will be credited back within the next two days.

          Customer Review Rating

          1.02/5

          Average of 431 Customer Reviews

          Contact Information

          N56W17000 Ridgewood Dr

          Menomonee Falls, WI 53051-5660

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          (262) 703-7000

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 10/24/2001

          Years in Business: 62

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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