Reviews

Iam 60 years old, retired with disposable income. IAM YOUR DEMOGRAPHIC, because you are not attracting 20sometings. I've shopped the Kohls in my hometown ,***********, #**** since it opened. My shopping experience in the past couple of years us so poor I've been visiting less and less. I was there yesterday the people at the registers would rater **** u than look at u. No hello, no goodbye, no interaction. In contrast, went to ******* right after, was greeted hello welcome to ****, did u find everything, , can I help u with anything, how's ur day going. Bet u can guess where I'm spending my $. My friends say the same thing about the kohls ******** ***  (Send a secret shopper) I used to love my kohls, went weekly , now IF I go every 6 months it's a stretch. Look Kohls, IF YOU DONT HAVE CUSTOMER SERVICE, YOU HAVE NOTHING . QUALITY DOWN, PRICES UP. On the other hand , manager is very nice, I did complain to her. All in all It's a dismal place. I'd really love to see it thriving again. Please help my store #****! And oh BTW. ITS RIDICULOUS TRYING TO SEND KOHLS EMAIL COMPLAINT/COMPLIMENTS. EVERYTHING TAKES U BACK TO THE KOHLS APP . SO HERE I AM AT THE BBB.

We are a non-profit organization ***** *** **** ****. We order 500 or more coats each year and each year we have an issue with Kohls Cash. The Kohls cash is frozen towards the end of our purchases and can't be used because they think we are selling their product. We've submitted our *****, grant documentation and pictures to show proof that we give away the coats. We buy online because going in person to buy 500 coats makes it difficult and when we did, we were called thieves. The second time we were called thieves was online due to their assumption of us selling the coats. Never once have they asked what we do with the coats, it has just been an automatic assumption from their staff. We contacted corporate last year in early 2024 and it was fixed on their side, a special note was going to be added that we were a non-profit to save us from these issues in the future. Once again, this year the Kohls cash has been frozen, and we were told it was a done deal. We have spent $13,000 this year in coats and in previous years we've spent anywhere from $10,000-$15,000 to giveaway coats. We have decided we will spend our money at another store going forward due to these ongoing issues. We even asked if there was a way we could have a business account and we were told there was no need as it had been fixed internally.

I was ordering on-line from Kohls mens jeans, and they would not honor the price for the items which stated with discount $20.99, the original price was $34.99. I contacted their customer service, and they said they could not see that price but would give me a discount code to use one time as a courtesy. The discount was only 15%, which did not bring the price down to the sale price showing on-line, nor could I use another discount with it to discount the item more. I contacted Kohls again after the discount code did not bring the price down to the displayed price. Customer service said the notes from the earlier phone call states this was a one-time courtesy discount, and he could not give me a 40% off discount - this percentage would bring the sales price to the correct discounted price shown on-line. I asked to speak to a supervisor, but there was not one available to speak with me at that time and was told a supervisor would call back within half an hour. I never received a call back. Kohls is not honoring the discount prices displayed on-line and no one in their customer service is properly assisting with price adjustments.

DO NOT ORDER FROM KOHLS. They stole money from me that they said they would refund. The emails they send for refunds have no information with the order number or amount, they charged my ****** numerous small transaction for one large transaction so I cant even dispute it. This company is greedy and backwards. I have called four times, now theyre saying they cant refund me what they promised because I used Kohls cash from a previous order that theyre not charging me for. Insane.

Kohls ****! I ordered with enough time to get it in time for my husbands birthday and because of their ****** shipping its coming in late ! The site confirmation said it was delivered before his birthday and theyre not Kohls ***** and they oughta do better with their ******* shipping . They have ruined a birthday for my husband because of their ****** estimated shipping time! Nothing but lies

For years Ive shopped at Kohls and love to take advantage of Black Friday deals. I spent a thousand bucks this year and was incredibly disappointed with what we received. The quality has never been really great but this year it was so bad that Id rather shop on Temu. At least **** offers free returns. I live 4 hours away from a kohls store and they dont offer free returns by mail. Many items I purchased this Black Friday are going straight in the trash. Many products were not as described with very deceiving photos. I guess they feel they can rip off loyal customers and get away with it but they wont. They will go out of business just like ******* did. I wont be shopping here anymore.

Order an item December 21st. I knew it would come after Christmas and I was fine with that, was to be delivered between December 26th - December 29th. It is now January 3rd and haven't received anything yet. When I called customer service they wanted me to wait until January 7th and then call back. Learned my lesson will never order anything online with Kohls and seriously not sure if I want to even go into the store anymore. I can see when Kohls is declining in sales. 

Have to use phone to price check. Ridiculous. Manager unhelpful

On December ******* within 5 minutes, I received 3 calls and 2 texts asking me to contact them immediately. I called them back and they stated someone was attempting to use my card for a $250 purchase in ********. I live in ****. They automatically declined the purchase. The associate told me that they canceled the card as of that day and they will expedite a card and I'll receive it in a couple of days. I received a letter a couple days later saying they attempted to get in contact with me and i have yet to respond. I opened the app today, December 31st, 2024. Here there is a $407 balance on my card. I called them immediately upon learning this. The associate informed me that there is no record of me calling in on the 21st. They had to open a new fraud ticket and could be 2 months or more to receive a determination and 6 weeks before getting a new card. Now I have $407 on my card that I maybe held accountable. If they declined the $250 charge, why did they allow a $407 charge. They dropped the ball on handling this situation.

Tracking my order was very difficult and deceiving, I didn't receive any updates after delivery date had passed (12/18). Delivering company kept changing from *** to *****, according to them my package was never received by them for delivery. After reaching out to customer service many times, I was told that my package would be delivered that day (Dec. 23), which it wasn't. I called customer service (Dec. 26) and was told they would need to re order, which was acceptable because I really needed my water filters. My order wasn't Kohl's priority and was handled very inadequately also I don't know what happen to my $40 rewards I used for this order.