Customer ReviewsforRuss Darrow Group, Inc.

We are leasing a 2024 Passport and it was purchased on June 8th. From day one, the touchscreen has been flickering. On the 10th, we came back to the dealership to exchange a key and to get the touchscreen looked at. We sat for about 1 - 2hrs for them to tell us they didn't see it flicker and did a reset and sent us on our way. The screen started flickering again later that day so I called to make appointment. He checked it out and said it didn't flicker for him but did a factory reset. THAT DIDN'T HELP!!! It flickered AGAIN!!! We called to make ANOTHER appointment!! This time the mechanic had us drive around with him in the car so he could see the flicker. About 5 minutes away from dealership, it flickered. He said he knew what it was and said something needed to be replaced. We made an appointment to come back 6/22 @ 7:15 AM so they could replace it. We sat there for 2 hours.....2 FREAKIN HOURS without an update of what was going on. We were told there was a Cyber Attack on the system and that's why the part couldn't be found. Computers SHOULDN'T be the only way to locate things because look at what happened. We have been at Russ Darrow Honda FOUR TIMES and when we were happy that the touchscreen was going to FINALLY get fixed it did NOT!!! This will NOT be the only review that I leave. I will be finding the most higher up person in Honda that I can speak to with this disservice.

Russ Darrow contacted me and said I was do for an oil change. I made an appointment for 11AM. I called the morning of to see if I could come in earlier. They said they had 10:15 10:30 & 10:45 available, so I grabbed the 10:15. Even though nobody told me they moved I made it on time anyway. At 11AM I asked for my keys so I could leave. Nobody even touched my car by 11 and my appointment was for 10:15.

Had a very unfortunate experience with RD Mazda in Greenfield. After a few trips to the dealership to look at what seemed like a reasonable priced CPO Mazda vehicle, ran into a number of shady practices I was discouraged by. Most importantly, I was told many times the advertised price online was their best price ok! But when I went to sign the papers, I was told oh sorry, that price is actually wrong! And the vehicle was actually 2000 dollars more expensive than advertised. Not to mention RD joins the list of dealerships who like to advertise pre-certified CPO vehicles as certified despite charging for the certification on top of listed fees. Lastly, the sales team will call you (and any phone number they have for you) every single day, sometimes multiple times a day for well over a month. My phone has started marking their number as spam for how many calls they make. Ultimately, Charge what you want, RD but when you start hiding the fees and changing prices from the website all you do is look less and less reputable. Full stop.

Customer service is poor service. financed for $14,445 charge of 2013 Volkswagen tiguan was $8995. 5/14/2024. I test drove it with radio uninstalled so after that they said that was all was nothing was wrong with car needed a radio code it would take 3days. They got it done 2days 5/16/2024. Dropped it off to me at home that evening. On 5/18/24 I contacted sales person by text told what was going on. She set a service appointment 5/20/24 9a. After I discovered problems leak Tire light on , suspension issues squeaking rattling, radio buzzing through speakers didn't want the vehicle I said number of times they said it mines now. A Manager told me well what you expect you purchased a used vehicle it going have problems the only way is a newer car then you won't have problems. They said they wiped of vaccum pump with old oil from being fix I wasn't aware of any repairs buyers guide had no problems they said car was ready . I didn't get a service receipt so I ask for one if what was done. They put very little I told them that's not good enough put on there what you verbally said. So along with that I got a print out of all things that have been repaired after signing of contract. Look like they service it the Same day on 5/14/2024 anything on that list they fail to tell me before contract. And they was not going tell me about any of these things being done. That wasn't for me to even have. After first service car still leaked on my clients property. Even before service it leaked on my clients property. 2 clients are upset about there property and could have cost me my job. Service schedule 5/23/24 for oil leak , engine light came on 5/22/24. This has made me miss out making to pay my bills. Only way out the car is trade it which they had nothing inventory but they didn't help knowing don't want car. I'm suck with a lien and selling it to someone else won't cover the lien. No wants to buy it with the problems. They put me I a financial situation I can't afford

Purchased a 2018 Mazda 5 along with the extended warranty for $2250. The car was just serviced for an oil change last month. Not long after getting the oil changed there was the smell of something burning. I was told it was a cylinder head with a massive leak which made me question how did it become massive when it was just serviced. I knew that I had purchased a warranty, initially they were confident it would be covered but after speaking with ****** warranty, it was said it wasn't covered. I also spoke with ****** who told me to take it up with the car lot. I have all the paperwork with stars by certain things including Power Train as if it is covered. I had initially approved the repair, I was going to cancel but after speaking with finance department I was assured issue would be covered. That person told me he is sure it is covered under the warranty by the car lot and not ****** and service department was looking at wrong info. He never called back and said otherwise. I get the call the following week that my car is ready with a price tag of nearly $5000. I explained to service that I was told it was covered and to speak with finance department because he was to speak with service and provide documents of purchased warranty. Finance person called me back and tried to clean up what he initially told me. I am ****** that I was not contacted as soon as he knew something other than what he told me. I feel this was very bad customer service and I am very disappointed.

Very big mistake.. I purchased a 2023 Mazda. I received a letter in the mail from ******** tolls stating that I have toll fines from a 2024. I called ******** letting them know they are not my rolls, they said I would have to call the dmv in *********. I call the dmv they state the license plate is under the dealership I purchased my Mazda from. I call them drive the 2 hours to get license plates switch and for them to pay the tolls. Only for them to ghost me. I have called three times, drove there, and emailed their company twice. No response. Please do not ever purchase your car, their communication skills lack but they dont mind sending emails to purchase their new inventory. What a disgrace. Will never purchase from them again.

On Monday March 18, I brought my 2017 Rogue for recall service and to fix turn signal and hazard. After $2000dollars diagnostic., It was determined that all four lights were burn out. I was alerted that the tech was concerned that he might break the housing. I was informed if that happened that they would order part at cost of $240 . I was also told that they have remove front bumper. Adding up it would 500 dollar to fix. I did'nt believe that all light burned out at same time. None of my concerns were addressed add that I paid 200 dollars. They were nor sure what was wrong. I had prior diagnostic indicating relay problem need to say I felt taken advantage of.

This review is for the **** Darrow CDJR in *********.They sold me a used 2017 **** F-150 with a very muddy undercarriage with tail lights that dont even turn on, and the back right turn signal not functioning. This is very frustrating for me because the ********* Buyers Guide that the inspector, *********************, signed off on marked the lights as Legal. To safely and legally operate this vehicle on ********* highways, all items listed, including lights, on this buyers guide must be in proper working condition according to TRANS 305, Wis. Adm. ***** I dont understand why ***** signed off on this if they, in fact, do not work. We contacted our salesperson, ****. He recommended we bring the truck back in for them to take a look. They couldnt promise us whether we would get charged or not. I do not feel comfortable driving another 45 minutes, risking getting pulled over by the police, just to be charged for their mistakes. Even if we did purchase their other auto service package to repair the lights, the package would have only covered 50% of electrical work. We would have still paid out of pocket for something that wasnt our fault.To top it off, their ****** package is a scam. They charge almost $3000 and automatically add it to your purchase. We did not want to add any extra packages to our purchase, but since they already applied the paint protecting coating spray, they couldnt waive the complete amount and charged us $600 just for the spray.