Reviews
This profile includes reviews for Employee Benefits Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromJohn K
Date: 03/05/2025
1 starJohn K
Date: 03/05/2025
Terrible i would not use this service again in my life and working with my employer to remove me from their services. every month my sons 4k tuition bill gets denied i end up having to call they wait on hold for 10 mins no manager available then i get a call back at 730 in the morning. they state the tution bill from my kids school does not have enough information. When it states the school year, my kids name, the reoccurring payment date every single month on it. the schools tax code and everything.
Employee Benefits Corporation
Date: 03/12/2025
Hi ****, thank you for sharing your feedback. Were sorry to hear about your frustrations with our claims process and hold times. At EBC, we take all concerns seriously and are committed to fairly and accurately handling all claims. We follow *** regulations that require us to ensure that every claim is in accordance with federal regulations. This means, documentation submitted to validate expenses must include the following: ****** of service 2.Description of service ****** of provider 4.Dollar amount charged Our records indicate that your documentation did not contain all required information for us to validate and reimburse the expense. We understand this process can sometimes be frustrating, but please know that we do this to ensure were following all regulations. As far as longer-than-normal hold times, we strive to maintain high service standards, ensuring we answer participant calls as promptly as possible. However, during this time of year, call volumes increase due to upcoming deadlines, which is not typical for most of the year. We sincerely apologize for the time it takes to get through calls at this time of year. We are committed to working with you on this case and will ensure a prompt resolution.Review fromMark B
Date: 02/15/2025
1 starMark B
Date: 02/15/2025
There should be an option for zero stars - EVERY single claim I filed, irrespective of how complete, was denied. Now, my previous employer had the most inept HR department of any company I've ever seen, so it isn't surprising that they would pick a provider like this: Pay a small fee, get to list the benefit, then never pay a dime to the employees.What a scam.Employee Benefits Corporation
Date: 02/17/2025
Hi *******, thank you for sharing your feedback. Were sorry to hear about your experience with our claims process. At EBC, we take all concerns seriously and are committed to fairly and accurately handling all claims. We follow *** regulations that require us to ensure that every claim is in accordance with federal regulations. We understand this process can sometimes be frustrating, but please know that we do this to ensure were following all regulations. If you feel like your claim as unjustly denied, we want to help and would be happy to discuss your case further. Please reach out to our ******************** Manager, ****** at ************** so we can review your situation and provide any clarification or assistance as needed.Mark B
Date: 04/24/2025
As with so many other reviews of EBC, I ran into the same problem: They NEVER approved a claim. Not one. Their "reasoning" was completely arbitrary, to the point of being random. My previous employer was not the most ethical corporation, by a long shot, so it appears they were attracted to this service: They could claim they offered reimbursements as a "benefit," but then would never actually have to pay out a dime. The previous company they had, before EBC, literally went out of business on Dec 31, 2024, leaving every claim unpaid. EBC is a scam. Period.Review fromNicole M
Date: 05/30/2024
1 starNicole M
Date: 05/30/2024
Very disappointed with this company's business practices. Takes forever to talk to someone by phone. A lot of work to get claims approved. My job changed to this company from ****** ******* *******...what a huge mistake. The two companies are like night and day. Not sure how much we saved in doing this but I'd rather pay a bit more for better service.Employee Benefits Corporation
Date: 06/03/2024
Hi ******, were sorry to hear your frustrations with EBC. Providing top-notch customer service is of the utmost importance to us and its disappointing to hear we havent met your expectations. IRS regulations require us to verify that all expenses are for eligible purchases, and third party administrators (TPAs) that only substantiate some claims may not be abiding by IRS regulations. If you have any concerns about your accounts, please give us a call at ************** or email us at ***************************************************Review fromCara T
Date: 05/15/2024
1 starCara T
Date: 05/15/2024
Have had this account through my husbands employer since the first of the year. Not able to register account on their website due to a passwords do not match error no matter what I try to use as a password. We have been saving the money on the account to use towards a procedure my husband is having. Tried to use the card and am told it is invalid. Called the customer service line and they refused to speak to me because my husband hasnt gone on the website and given them permission to do so but did verify our card is invalid. Just had to pay a fairly large copay out of pocket because of this. This is apparently not a valid company. My husband will be speaking with his companys benefits coordinator about this issue and hopefully they will change providers.Employee Benefits Corporation
Date: 05/21/2024
Hi ****, were sorry to hear your frustrations. Would you and your husband be able to give us a call at ************** so we can discuss the account issues youre running into? For security purposes, we require the employee whose employer offers the benefits (in this case, your husband) to fill out an authorized user form for us to release information about specific claims and/or the Benefits Card to someone else. The form can be found at www.ebcflex.com/forms.Review fromDirk H
Date: 03/18/2024
1 starDirk H
Date: 03/18/2024
Well....My opinion is not a good one. I have about had it with EBC and its process. They randomly ask for documentation to prove an expense was related to a Doctor visit. Which charges they need documentation are completely random. If you do not provide documentation exactly how they ask for it(random as well) they will turn your card off. I will not be re-upping my Flexible spending account or I will cancel it if possible. I refuse to do this dance any longer as the small tax savings benefit is not worth the hassle. EBC holds our money, makes interest on it until we spend it. What happens to any unused balance after march 15th? EBC keeps it. I refuse to allow EBC to make another nickel off my hard earned money. I’ve already heard the “in order to maintain the tax benefit…” spiel. It’s our money and I feel they are holding it hostage. When we use it the way we are supposed to we get flack and are asked to justify the expenditure. My charges are clearly related to doctor’s visits… I am not taking my co-workers out for lunch as *** ****** cafeteria. If i could give 0 stars i would.Employee Benefits Corporation
Date: 03/26/2024
Were sorry for your frustration, ****. As you mentioned, we are required to verify all expenses are eligible, which can sometimes be automatically verified with copay matching, if its a recurring claim, or when the transaction meets the requirements for automatic verification. We appreciate the opportunity to speak with you directly after your concern was brought to our attention and hope we were able to provide clarity. Please let us know if you have any additional questions.Review fromRainee A
Date: 03/12/2024
5 starsRainee A
Date: 03/12/2024
I originally called in for help regarding a rejected receipt for a rendered medical service. This particular provider is notoriously hard to get a receipt from, so I was upset that my uploaded receipt was rejected, as it had all the necessary information. I spoke to Brynn (hope I spelled that correctly) and she was very nice and SO helpful! She confirmed that the receipt was sufficient and sent it back for further review. I was very relieved she was willing to send it back again because I may not have been able to get a different receipt from this other company. She saved me countless headaches and was very professional. She even called me back the next day to make sure I knew that the documentation was reviewed further and accepted. 10/10 customer service, Brynn :) Thanks for the help!Employee Benefits Corporation
Date: 03/15/2024
Were thrilled to hear we were able to resolve this issue! Providing excellent service is at the forefront of our mission here at EBC. It means a lot to us know that ****** exceptional service made a positive impact on your experience, and we will be sure to pass along your kind words. If you have any further questions or concerns, please dont hesitate to reach out. Thank you for taking the time to leave a review!Review fromWilliam A
Date: 02/07/2024
1 starWilliam A
Date: 02/07/2024
I would give this company NO stars if I could but that's not an option. My company made a huge mistake signing on with these ******. I have used my FSA card only twice and they gave me a hard way to go both times. They make you jump through hoops to do extra work so that you can spend your OWN money! My transactions were at Care MD and Pearle Vision yet I had to PROVE with documentation both times that they were legit medical charges. Really? I thought I could get groceries at Pearle Vision! ******!Employee Benefits Corporation
Date: 02/09/2024
We apologize for your frustration. We are committed to maintaining the tax-advantage status of our customers plans, which means we have a legal responsibility to ensure funds are used to pay for eligible expenses. Because of this, we may require documentation to verify eligibility. For your convenience, you can easily and securely upload your documentation through the EBC Mobile app or your EBC online account. We have also reached out to you directly to provide further information on how the Benefits Card works.Review fromNatalie S
Date: 08/11/2023
1 starNatalie S
Date: 08/11/2023
My name is *************************** today I tried to login to my account and kept receiving an automated voice recording on their 800 number selling a medical device. I am trying to reset my password and instead was hung up on in a rude manner at 6:47 pm eastern time by one of their representatives. I would like a call back. My company uses this company as a provider, and I felt that it was very unprofessional as I explained I was not in need nor interested in a medical device. Now my account is locked and I cant reach anyone!Employee Benefits Corporation
Date: 08/14/2023
Hi *******. Were sorry to hear youre having a hard time logging in to your online account. Our *********** Services Team will reach out via email to help you resolve your login troubles. You may also try calling us at **************. Our team is available Monday through Friday 7:00 a.m. to 7:00 p.m. If you have any trouble with our automated phone service, please email *************************************************** The experience you reported is unusual as we do not sell any medical devices.Review fromVincent A
Date: 06/19/2023
1 starVincent A
Date: 06/19/2023
I am a school teacher who retired after 30 years. EBC shut off my card in June, with over $2000 dollars in the account. They tell me that the account is a "use it or lose it" , so they get to keep all my money. Before this they are always denying claims requiring ever more paperwork and threatening to shut off the card. To me, they are theives, stealing over 2000 dollars of my money with no recourse. For HR, avoid this company under any circumstance, they will cheat your employees and give your company a very bad name.Employee Benefits Corporation
Date: 06/20/2023
We understand your frustration. Were committed to maintaining the tax-advantaged status of our customers plans, which is why we adhere to IRS requirements regarding documentation submission and eligibility requirements. If you become ineligible to participate in your benefit accounts for any reason, such as termination of employment or reduction in hours, contributions to your plans stop unless you are eligible for and elect COBRA continuation coverage. This information is explained in your Summary Plan Description, available in your online account. You may have additional time to submit claims that incurred prior to your loss of eligibility date. Please refer to your My Company Plan in your online account for details. Further details about your individual situation can be found in our email response that was sent yesterday. Please reach out to our *********** Services Team at ************************************************** if you have additional questions regarding your account.Review fromKendra C
Date: 07/19/2022
1 starKendra C
Date: 07/19/2022
Absolutely terrible. They pick and choose what documentation is allowed and a lot of times will ask for your full explanation of benefits to explain why you had a doctors appointment. Why does it matter? Youre not my insurance company and its none of your business. They gate-keep YOUR money. My husband and I will be finishing out our year and switching over to his plan at his company. When looking for a job, if they use EBC itd be an automatic no. Terrible, terrible company.Employee Benefits Corporation
Date: 03/29/2023
We understand your frustration. We are committed to maintaining the tax-advantaged status of our customers plans. Part of maintaining the tax-advantaged status is ensuring that funds are used to pay for eligible expenses, which is why we require documentation. For your convenience, you can easily and securely upload documents online via our website or mobile app.
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