Business ProfileforETE Reman

On June 11, 2024 a transmission for a 2015 Dodge Grand Caravan. a check was submitted for the purchase and next day money was out of our checking acct. *** told me that due to check payment would delay due to way the payments are processed. Estimated delivery time was supposed to be 3-4 days. On June 14, 2024 i called to check status and they said order still had not been processed and that they were contacting their shipping to check status. *** stated that they would reach out to me when they had an update, was never called back. Jun 14, 2024 i called back to check status again and once again was told they would email shipping **** for status. I informed the sales *** the customer was n a rental vehicle and was not happy at the fact we could not get a time frame for delivery. Several days later and ETE still had not reached out and i called June ******* cancelling order and asking for a refund. Miraculously nearly 2 hours later they called back stating their manager found a unit and could send that to us. i declined due to the fact company at this time has followed through with nothing. July ******* called for status of refund and was told they would have to check with the manager to find status of refund. Currently we are *********************************************************************************************** refund for a product never received.