Customer ReviewsforAssociated Bank, N.A.

DO NOT BANK HERE **This bank gave me a list of “free ATMS” when select ATMs on the sheet charged fees **Does not honor/falsely advertises bonus promotions **Posts days delayed charges for checks/debit **I used the “bill pay” feature one time and a month later the check never made it to the utility company. I incurred a $55 fee for this transaction and when I contacted Associated Bank about it, all they did was threaten to charge me an extra $35 fee to cancel that check. I opened up a Better Business Bureau complaint in regard to a promotional mailer that’s code they improperly entered at account open. 4 months later I didn’t get my bonus. I have them multiple options to resolve, the final resolution being an apology and explanation for what happened with the mailer. If the banker that created my account improperly entered it, if they chose not to honor it for any reason, etc. I informed them that my husband and I are very seriously and we take mishandling money + information in such a setting seriously. On top of all of this, the agent that dealt with the complaint was disrespectful and had a hard time comprehending everything. The big takeaways from my experience is that this business does not properly handle your paperwork. I wasn’t entered under the correct promotion and they couldn’t even provide me with a copy of the opening disclosure when requested. They also openly falsely advertise. Upon figuring out I was entered under a different promotion than I signed for, I did digging on their website. Promotions for business, checking and IRA accounts were all improperly advertised. They tell you HALF of what you need to know in order to receive a bonus. The other half is shared at your in-person appointment to open the account. It’s a dishonest practice they use to get people through the door. When I brought this up to the banker that dealt with the complaint, he didn’t deny it in any way. Banker that dealt with it was Andrew at **** ******* ******* *****

Dear **************, Thank you for taking the time to share your feedback with us. I apologize for any frustration you may have experienced. Please contact us at **************. We will be happy to assist you. Thank you, Associated Bank We Care

I went to open an account and was denied. They took $1525 and it has been two weeks and have not received my money back. I would discourage anyone from using associated bank. I'm sure they are making money with my money and in the meantime I have 0 money for food, gas, rent etc.

Dear ******************, Thank you for providing your feedback. I apologize for any frustration you may have experienced. A member of the We Care Team will be reaching out to discuss your concerns further.

I deposited a check on their mobile deposit category. This was done on friday May 31,2024. It is now Sunday June 2,2024 and I still have no deposit in my account. I unknowingly paid for things on Saturday June 1,2024 thinking my account should have had the funds in my account since the check I deposited is coming from the same bank. I now show being overdraft by the purchases I made. I called and they said there was nothing they could do. This is ridiculous. Why have a mobil deposit available if they can't do the job needed to be done in a timely manor. It shouldn't take any longer than a few hours to do the deposit. Its now been over 36 hours and my funds are still not available.

Thank you for taking the time to discuss your concerns with me today. We have documented your feedback regarding the funds availability with mobile deposit and apologize for any inconvenience this may have caused.

I have been making monthly payments for a number of months, it has ALWAYS cleared my account within three business days. Last month I got a payoff quote and sent the check to the same address I have mailed the check to for months. Today I called, as it has been two weeks since they have had the check in their possession and it still has not cleared my account. They told me when I called today that the payoff checks are mailed to a different address AND I needed to call them and tell them how I wanted the funds applied. WHAT? Why is the different address not clearly noted on the web, stating, "The final payment is to be mailed to a different address, than the monthly payments are sent to AND you MUST CALL us and tell us to apply the payment." This is a way for them to make us have to pay more, as the payoff amount is only good for 10 days of the quote. THIS BUSINESS is a joke. Finance a vehicle? DO NOT use Associated Bank, IT IS A SCAM.

Thank you for your feedback. We have attempted to contact you via phone and have left a voicemail with direct contact information. Please feel free to contact us to further discuss your concerns when it is most convenient.

I have autopay on they pull my money a day late, and then reverse the payment. Ive been hit with 2 penalties in 6 months while having autopay on. Site was down for what seemed like an entire month while trying to make a payment. Signed up for paperless statements and haven't seen a statement yet because that part of the user portal is also down. Card info never saves so you have to manually input your bank information every time you want to make and additional statement. Terrible website, will refi asap

Dear ******************* Thank you for taking the time to share your concerns with us. We apologize for any inconvenience and frustration. We will be happy to assist you, however, additional information is needed. Please contact our ************* ********************** at ************** for further assistance. We look forward to speaking with you. Sincerely, Associated Bank We Care Team

I unfortunately have my mortgage loan through Associated Bank. It has been a TERRIBLE experience. Every single year my analysis is wrong. The numbers never add up correctly. You would think a banking service could, you know, DO PROPER MATH. This last year the analysis stated my taxes would drop from ***** to *****. Obviously I knew this was not correct, so I called customer service. They stated they would request a re-analysis. One week later I get my re-analysis and it is all the same figures. I call them again and am assured this is correct. Come tax time, guess what? They were very wrong. Not only did my taxes not go down, but they went up 600 dollars. Now they had to overdraw my escrow by 900 dollars, and now I get to pay extra to put money in my escrow to cover their ***** up. I really am just regretting my decision. Don't make the same mistake I did. Just go with Chase or someone else.

Thank you for taking the time to discuss your experience with us. We apologize for the inconvenience this has caused and hope we have resolved this matter satisfactorily.

This compliant, isnt just for this location specifically its for all Associated banks all over . YOU ALL ARE FALSE ADVERTISING! CUSTOMER SERVICE SAYS IT OPEN ******** MONDAY - FRIDAY. ITS NOW FRIDAY 22nd 2023 6:37AM & YOUR AUTOMATED SYSTEM IS STILL SAYING YOUR CLOSED! THIS IS NOT USELESS TO CUSTOMERS

Thank you for your feedback. There was a known issue that was reported on 12/22 with our automated system that has now been resolved. I apologize for the inconvenience this may have caused you and appreciate you taking the time to bring this to our attention. Our hours of operation are below:Monday through Friday, 7 a.m. to 9 p.m. CT Saturday, 8 a.m. to 5 p.m. CT Closed Sunday and holidays Also, available 24/7, you can use our automated telephone banking to hear your account balances and transactions, make transfers and report lost or stolen debit cards.

Unfortunately, it seems that being a long term mortgage holder with Associated bank does not count for much. All they seemed fixed on is that the "Debt ratio" is too high to do a cash out refi for the original amount we applied for. Not once did they offer any other options to make this work. Luckily, we were able to get much better customer service from a local ************ which we have done business with in the past. They were able to offer different loan amounts to make the "debt ratio" better PLUS they had better rates. Bye Bye Associated.

Thank you for taking the time to discuss your feedback with me today. I have ensured this has been forwarded to the appropriate lines of business for review. If you have any further concerns feel free to reach me or respond to our email.

Review from ***** *. Is accurate.....I'm going through a similar situation. My account was closed due to "suspicious activity"...it's been 11 days and Marcus has not reached out. I've been a person of identity theft from ssi and the social security office gave me better customer service than this bank. Customer service representative can't even answer my questions or even escalate the situation. Marcus is Supposedly the "only" person who handles this case. So if anyone from associated bank owners can confirm this ..can you ask him to call me ....looks like he's not receiving the messages.

Dear Ms. **** Thank you for taking the time to share your feedback with us. I apologize for the frustrations you have experienced. Associated Bank would like to formally file your feedback regarding this experience; however, additional information is needed. Please contact us at ************** for further review. We look forward to speaking with you!Sincerely, Associated Bank

Stay away from this bank They let you open a checking account. And encourage you to set up direc deposit and initial funding and then without any notice whatsover freeze your account and you cannot access funds. When you call, you get rude uncaring people who act like they can keep your money. I have filed a complaint with CFPB.

Thank you for your feedback. We have attempted to contact you via phone and have not received a response after leaving a voicemail. Please feel free to contact us to further discuss your concerns.