We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Johnson Financial Group, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Johnson Financial Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Johnson Financial Group, Inc has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We obtained a mortgage with Johnson bank 9/23/22. Within the first few months our mortgage adjusted up because they failed to calculate our PMI.December 2024/ january 2025 we received a letter that our mortgage would be increasing $400 by 3/1 due to Johnson bank failing to complete a cost analysis. We contacted Johnson bank 1/23/25 to correct an error with payment as we noticed our home owners insurance went up and we switched companies. We then noticed a discrepancy in our taxes Johnson bank stated the wrong county for taxes. this was noticed in 2/18/2025.We contacted the bank multiple times in the month of February trying to resolve where the issues was. We have than made the decision to move forward with a different mortgage company who has been working since march ****** to close our mortgage with johnson bank. while closing out our current mortgage with johnson, our new lender received 4 different payout numbers. Johnson bank also failed to pay our new home owners insurance which was obtained on 1/29. Paperwork was sent via email to johnson bank. We received a late notification for our insurance and we continued to contact johnson bank sending updated declaration pages they claim to have loss. Johnson bank stated they sent a payment on 3/13/25 and was to be received by the following week. No payment was received. Johnson bank stated they needed a verbal agreement by us to make that payment but did not tell us we needed to call them to make a payment.We closed on our new mortgage 4/3/2025. We are trying to pay out the outstanding payment but come back with 3 additional numbers. They keep adding interest to every day we dont pay. we told Johnson bank we can make a payment over the phone as we are 3 hours away from the bank and Johnson bank refuses. I asked for a 10 day pay out to cover that and they still have not provided an accurate number. We were to receive a check from Johnson bank (overnighted) from close out on 4/3/25 and still have yet to receive.

      Business Response

      Date: 04/18/2025

      Johnson Financial Group takes these matters very seriously and we have thoroughly investigated your concerns. In order to respect your privacy, we have sent correspondence to your address of record that is intended to address and help clarify the concerns shared in your communication. Please do not hesitate to contact us directly with any additional questions.

    Johnson Financial Group, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.