Business ProfileforAurora Advanced Healthcare, Inc.

I had a surgery 3/5/24. upon arriving to the new Sheboygan Aurora hospital and checking in and shown to my room, I already had a bill sitting for the surgery on my live well app for approximately $600. I paid using my phone at that time in my room waiting to go to surgery. I had the surgery and after I woke up and was moved to recovery and waiting to leave my live well app notified my I had another $380 or so dollars, so I paid that a few days later. I was paid up in full. I had a follow appt and then like a week later another Live well app notified me of a bill for like somewhere around another $300 dollars or so. I was confused my deductible for the year was met from the surgery and that was not looking correct so I called Aurora to ask them to explain to me, and they found that I had over paid by like $118 dollars and they would change my bill to reflect this and my new total should be approximately $176 dollars( and a notation was going to be put in the computer). I logged on when I got paid like 2 weeks later and paid $100, as the corrected total was not reflected yet, knowing I would have then maybe $76.00 or so left. I finally received a bill in the mail on 4/29/24 for the final amount due of $76 and some change. I got a call today from Auroras billing dept. at like 10am while at work, the lady started out with "this phone call is being recorded, is this (my name) and can you verify you Date of birth and your address"? I told her I can but why are you calling me? She then proceeded to tell me that my "account is past due and that to avoid collections that I needed to pay in full today". needless to say I was pretty ticked off so I let her know the whole situation and the fact that the bills are hard to follow and that I think it is improper to call me in this instance , at work no less, considering I have paid them over $1100 in the last 60 days and was WAITING FOR A TOTAL BECAUSE THEY SCREWED UP AND DIDNT SUBTRACT MY OVERPAYMENT!